Hawaiian Telcom Polycom IP450 User manual
04/2017
Polycom IP450
Support:
Phone Guides & Online Training
hawaiiantel.com/VoiceSupport
Customer Support
643-8647
Web Portal
https://bvoip.hawaiiantel.com
Number
Feature
Function
1
MWI
Message Waiting Indicator (MWI) blinks red when a voicemail is received
2
Line Indicators
Solid green: Active Call
Fast flashing green: Incoming call
Flashing green: Call is held by the other party
Flashing red: The call is on hold
Solid red: The line is busy
3
Line Keys
Up to three lines or speed dials can be programmed
4
Navigation Pad
Use arrows to move between options on the display. Use the “” button to select a
menu option. Use the “X” mark to delete a menu setting
5
Feature Buttons
Menu: Access features such as Do Not Disturb and call forwarding
Messages: Access your voicemail
Redial: Calls the last number dialed from your phone
6
Mute Button
Disables the microphone on an active call
7
Hands Free Mic
Automatically enabled when using hands-free mode
8
Volume Keys
Adjusts the volume of the handset, headset, speaker and ringer
9
Dial Pad
Used to dial phone numbers, enter alphabetical text and special characters
10
Other Buttons
Hold: Holds an active call, or resumes a held call
Handset: Allows you to place and receive calls through an optionally connected headset
Speaker: Used to make and receive hands-free calls
11
Soft Keys
Labeled directly above the Graphic Display. They’ll display different labels depending on
the menu option chosen.
12
Graphic Display
Displays information about calls, soft keys, time, date, caller display information and icons
13
Hook switch
Activates dialing or deactivates a call when using the handset (located under the handset)
04/2017
DIALING OUT:
Internal Calls
4 digit number
Ex: 5555
On Island calls
7 digit number
Ex: 555-1212
Neighbor Island Calls
7 digit number
Ex: 555-1212
Mainland Calls
10 digit number (area code + number)
Ex: (555) 555-1212
Toll-free Calls
1 + 10 digit number (1 + area code + number)
Ex: 1 + (800) 555-1212
International Calls
011 + country code + city code + number
Ex: 011 + 19 + 66 + local number
How to Place a Call
Using the Handset
1. Pick-up the handset.
2. Dial a number.
Or:
1. Dial number with handset on cradle.
Then either:
Pick up handset;
Tap dial soft key; or
Press speakerphone button
How to Call Forward
1. Press the Forward soft key.
2. Using the Navigation Pad, select forwarding type (Always, No
Answer, and Busy) and enter the forwarding number.
3. Press the Enable soft key, if selecting Always, you’ll see:
How to Set Do Not Disturb (DND)
To enable:
Lift handset and dial *78.
(You will hear an announcement that your Do Not Disturb
has been activated)
To disable:
Lift handset and dial *79.
(You will hear an announcement that your Do Not Disturb
has been deactivated)
How to Transfer a Call
Consultative Transfer (With Announcement)
1. While on an active call, press the Transfer soft key (the
caller will be placed on hold)
2. When you hear the dial tone, dial the number of the party
you wish to transfer the call to.
3. When the party answers, announce the call and press the
Transfer soft key to transfer the original caller.
Blind Transfer (Without Announcement)
1. While on an active call, press the Transfer soft key (the
caller will be placed on hold)
2. When you hear the dial tone, press the Blind soft key and
dial the destination number of the party you wish to transfer
the call to. The call is transferred.
How to Transfer a Call Directly to Voicemail
1. While on an active call, press the Transfer soft key.
2. Dial *55, then press the Dial soft key.
(You will hear an announcement play, “To transfer your call
to your mailbox, press the # key or hang up. To transfer your
call to another mailbox, enter the mailbox ID now, followed
by the #key. To cancel, press the *key.”)
3. Enter the mailbox ID that you wish to transfer the call to,
followed by the #key.
4. After pressing #, the transfer will be complete.
How to set up a 3-Way Conference
1. While on an active call, press the Conference soft key. (the
caller will be placed on hold)
2. When you hear the dial tone, enter the number of the party
you wish to have a conference with.
3. After the party answers, press the Conference soft key
again.
All parties will be part of the active conference.
To Split and Re-join a Conference
1. Press the Split soft key. (This will place both active callers on
hold.)
2. Using the up/down arrows, choose one of the held callers.
3. Press the Resume soft key to speak with only that party.
4. To resume the conference, press More, then the Join soft
key.
Accessing Speed Dial, Placed, Missed and Received Calls
1. Using the Navigation Pad, select one of the direction keys to
display any of the call lists as follows:
a. Up Arrow: Speed Dial
b. Right Arrow: Placed Calls
c. Down Arrow: Missed Calls
d. Left Arrow: Received Calls
2. Scroll through any of the call lists and press the Dial
soft key to make a call.
How to Access Voicemail
Using the Messaging Button
1. To access your voicemail, press the Messages button.
2. Press the Connect soft key.
3. Enter your voicemail passcode (default is_______)
If you’re accessing your Voicemail for the first time or have
multiple lines, please refer to the “How to Set up and Manage
Your Voicemail” guide.
