Comdial SOLO II User manual

COMDl
SoloII
Attendant Position &%
This User’s Guide is applicable for the fol-
lowing Solo II Attendant Position models:
l 5300X-xx Rev A and later
I 1

TABLE OF CONTENTS
INTRODUCTION ............................ 1
LINE MONITORING OPERATION .................. 2
Programming For One-Key Call Processing ........... 2
Answering A Call On A Monitored Line .............. 3
Transferring A Monitored Line Call ................ 3
BASICOPERATION ......................... 5
Placing A Call ........................... 5
Answering A Call ......................... 5
Placing A Call On Hold ...................... 5
Placing Intercom Calls ....................... 6
Answering Intercom Calls ..................... 6
Transferring Outside Calls ...................... 6
Conference Calls ......................... 7
FEATURE OPERATION ........................ 9
Line Monitoring .......................... 9
Automatic Dialing ......................... 9
Station Speed Dialing ...................... .I0
Redialing
.............................. 11
Idle Line Preference ....................... .I2
Ringing Line Preference ..................... .12
TAP/Recall ............................ .12
Positive Disconnect/Recall ................... .13
All-Call Paging .......................... .I3
Do Not Disturb .......................... .13
Mute .............................. ..-f 4
Message Waiting ........................ .14
Host System Messaging ..................... .14
Station Directory ......................... .15
Using The Dataport ....................... .15
Executive Override ....................... .15
...
III

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I-IO
II-20
Solo II Attendant Position Controls and Indicators

INTRODUCTION
The Solo II Attendant Position works with special line monitoring
equipment to provide busy lamp field (BLF) status monitoring of
up to 20 lines connected to the line monitoring equipment. An
attendant can use the BLF to observe the status of the lines,
and then provide call coverage and personalized answering for
telephones connected to them.
The Solo II Attendant Position also provides three direct-con-
nected Centrex/Private Branch Exchange(CTWPBX) line ap-
pearances plus an intercom line which can be connected to
other Solo II stations or Solo II Attendant Positions. The direct-
connected lines have indicators for ringing, hold, and busy.
Ringing and busy are also available on the intercom line.

l.lNE MONlTORlNG OPERATION
The status of each monitored line is communicated to the Solo
II Attendant Position and displayed on the BLF (one light for
each monitored line). Ringing of a monitored line is provided to
the Solo II Attendant Position after a pre-programmed delay.
When a caSl rings at a station connected to a monitored line,
the following actions occur:
l The corresponding BLF light at the Solo II Attendant Position
will flash.
l After a pre-programmed delay, an audible tone will also be
heard at the Solo II Attendant Position. If the line goes busy,
the BLF light will turn on steady.
e The attendant can use the direct-connected lines and the host
system, call pick-up and call transfer features to answer and
then transfer a ringing call on a monitored line.
The memory dialing feature of the Solo II Attendant Position can
be programmed to provide one-key access to host system call
pick-up and call transfer of the monitored lines. The direct-con-
nected lines are used to access these host system features.
To enable one-key pick-up of monitored ringing Bines,
0 Program the BLF/memory keys 1 through 19 that are located
adjacent to the BLF lights to automatically seize one of the
direct-connected lines and access the host system call pick-
up feature.
0 Press ITCM.
8 Press SAVE.
B Press BLF/memory key for location l-19.
o Press line key for one of the direct-connected lines.
Q Dial complete number sequence necessary for host system
call pick-up feature (refer to host system instructions for
details).
e Store timed hookswitch flash, if required, by pressing
TAP.
o Store pauses, where required, by pressing HOLD (one
pause for each action).

l Press SAVE and then press BLF/memory key for next loca-
tion. Dial number sequence to be stored there. Repeat for
each BLF/memoty key’location.
-or-
o Press MONITOR to end procedure.
To enable one-key transfer of picked up call,
o Program the BLF/memoty keys 21 through 39 (the second
level of autodial storage, via the MOLD key) for host system
call transfer feature.
e Press ITCM.
l Press SAVE.
0 Press HOLD to engage second level of memory.
o Press BLF/memory key for location 21-39.
e Dial complete number sequence for host system call transfer
feature (refer to host system instructions for details).
e Fit timed hookswitch flash, if required, by pressing
a Store pauses, where required, by pressing the BOLD
(one pause for each action).
s Press SAVE and then press BLF/memory key for next loca-
tion. Dial number sequence to be stored there. Repeat for
each BLF/memory key location.
-or-
B Press ~O~~TO~ to end procedure.
NSWE
To pick up a call,
b Observe ringing (flashing) on BLF.
0 Lift handset.
e Press BLF/memory key next to flashing light (engages host
system call pick-up feature).
e Answer call.
To transfer a call,
0 Press HOLD to engage second level of memory.
0 Press BLF/memory key next to BLF of desired station
(engages host system call transfer feature).
e Announce call when station answers.
e Hang up.
3

To return to an unanswered call,
l Use procedure as explained in host system instructions.
NOTE: If another Solo !I is connected to a monitored line
and also linked by intercom to the Solo I! Attendant
Position, a call can be announced over the Intercom link
using the standard Solo-to-Solo Intercom calling proce-
dure before it Is transferred.
4

BASIC OPERATION
PLACING A CALL
On Hook
l Press line key. Listen for dial tone.
l Dial number.
e Lift handset when party answers.
l Hang up handset to end call.
Off Hook
l Lit handset.
e Press line key. (This step is not necessary if idle line
preference has been assigned to station.)
l Listen for dial tone.
l Dial number.
. Hang up handset to end call.
ANSWERING A CALL
Press flashing line key. (This step not necessary it ringing line
preference is assigned and is ringing)
l Lift handset
PLACING A CALL ON HOLD
l Press HOLD.
To return to call on hold,
l Press flashing line key.
NOTE: Any statlon can retrieve held call.
HOLD RECALL - A held call will automatically sound three tone
bursts of the station which placed it on hold after a
programmed period of time.
5

ABANDON HOLD DETECTlON - If a distant party hangs up and
the host system provides disconnect supervision, the holding
station will:
l Drop line from hold condition
l Turn off line status indicator
PLACING INTERCOM CALLS
Voice Announcing
l Lift handset.
0 Press ITCM.
e Press station number memory key (in memory key field) for
desired station.
Q Voice announce message.
l Wait for reply or hang up.
Tons Ringing
e While on hook, press ITCH.
8 Press station number memory key twice.
0 When party answers,
e Lift handset to talk.
EWING INTERCQM CALLS
Vo answer a wolce announced or tone ringing intercom cali,
a Lift handset to talk.
TRAFJSFERRING OUTSIDE CALLS
if the line on which the call appears 1s shared by you and the
station to recelwe the call,
e Press lTCM.(Call is placed on hold automatically.)
B Press station number memory key for the desired station.
Q Voice announce the call and line number.
8 Hang up handset.
If the Blne on which the call appears is not shared by you and
the statlon to receive the call,
a Use host system transfer facility.
NOPE: See TAP/Rec%ll iliscmslon.
6

CONFERENCE @AUS
Multiline Conference for 2 external parties and 1 internal party
NOTE: Conference transmission levels are not compensated
and connections of parties must be supervised by one inside
parly.
a Establish first outside call and press HOLD.
e Establish second outside call.
@ Press and hold down line key for second call.
e Press line key for first call.
o Release both line keys. Conference is established.
To selectively disconnect one member of the conference,
e Press line key of line to be saved. (The other line will auto-
matically be disconnected.)
Multistation Conference for 1 external party and 2 internal par-
ties with same sine appearance
e Establish outside call.
o Press fTCM (outside call placed on hold).
o Press station number memory key (in memory key field) for
desired station to be added .
e Ask intercom party to lift handset, and to press and hold
down the held line key.
8 Press and hold down the line key of held outside call.
0 Release line keys at your station and at intercom called sta-
tion to establish conference.
NOTE: Sequence of r&ease Bnn~f Imporlant.
Add-On Conference for 1 external and 2 internal parties, one of
whkh does not have access to the external fine
e Press fTCM (outside call placed on bold).
0 Press station number memory key (in memory key field) for
desired Solo II to be added.
e Press and hold down BTCM.
0 Press key for outside call.
l Release both keys (conference is established).
7

To drop intercom party from conference,
l Intercom called party can hang up handset.
-OR-
l Press line key of line to be saved (the other line will be auto-
matically disconnected).
8

FEATURE OPERATION
Solo II feature operations can be performed over the direct-con-
nected lines that are supervised by the Solo II Attendant Postion
and over the Solo-to-Solo intercom line.
LINE MONITORING
Handsfree dial a number,
o Press line key.
l Dial number.
e Monitor call ringing.
l Lii handset when party answers.
To activate line monitoring while on a call,
l Press MONITOR.
l Hang up handset.
NOTE: Useful when a party places you on hold. You- can
monitor until caller’s return, then lift handset to resume con-
versation.
To cancel monttorlng,
l Lift handset to resume conversation.
-OR-
l Press MONITOR to disconnect.
AUTOMATIC DIALING
There are 40 auto dial storage locations available in Iwo levels
of 20 locations per level. The HOLD key is used in a shift func-
tion to get to the second level of auto dial locations.
To automatically dial numbers,
l Press desired key (in memory key field) for auto dial locations
l-20 (level 1.
-OR-
* Press HOLD key then desired key for auto dial locations 21-
40 (level 2).
When party answers,
l Lit handset.
NOTE: The station automatically chooses the line that was
stored as part of the auto dial location. If that line is busy,
press a lne key and make the auto dial selection again. If no
9

line is stored, the station automatically chooses the Iasf line
that was used. If the last line used is busy, the station aufo-
maficalty selects the idle line preference (If one is assigned).
If the idle line preference is busy or unavailable, press a line
key and make the auto dial selection again.
To program numbers,
e Press ITCM.
e Press SAVE. Listen for tone.
0 Press desired key (in memory key field) for autodial locations
l-20 (level 1). Tone will stop.
-OR-
0 Press HOLD key, then memory key for auto dial locations
21-40 (level 2).
0 If specific line is to be used, press that line key.
@ Dial number sequence to be stored (up to 32 digits).
0 Press dial pad to store digits 1-9, 0, #, and %.
e Press HOLD to store pause if required.
0 Press TAP to store hookswitch flash if required.
0 Press SAVE and repeat procedure from auto dial key selec-
tion for each number to be stored.
0 Press MONITOR to end programming.
Q Record level 1 autodial ID on the index card and record level
2 autodial ID on the pull-out directory.
To speed dials numbers,
Press desired keypad key for speed dial locations d-9, & 0. (If
on line listening to dial tone, press HOLD key and then dial
desired keypad key I-9, 8 0.
NOTE: &?feer to the note given Bn the Aufomafic Dialing dis-
cussiospa concerning aufomafk iiP3echoice by fhe station.
8 Following same steps given for Automatic Dialing using the
keypad keys d-9, & 0 as speed dial locations.
0 Record speed dial ID on station pull-out directory.
10

REDIALING
Saved Number Redial
The last number dialed can be saved for redial at anytime.
To save number,
0 Press SAVE, during or after the call.
To dial saved number,
0 Press HOLD key.
Q Press SAVE key.
0 When party answers,
0 Lift handset.
To cancel,
8 Press MONITOR.
Last Number Redial
The last number previously dialed can be redialed auiomBtically
stored to replace a previously stored number, A special key is
provided for the Bast number.
NOTE: If the REDML key must be programmed for autodial,
it is .unavailabIe as a last number redial key.
8 Press REBIAL key.
0 Listen for ringing or busy tone.
Ringing: Pick up handset when party answers.
Busy: Press MONITOR to disconnect.
Automatic Lasf Number RediaB
The last number previously dialed can be redialed repeatedly.
0 Press WEDIAL key twice.
0 Station places a 20 second call (equivalent to 5 rings). If not
answered, station will hang up.
times). Sequence will repeat IO
NOTE: If the MEDIAL key must be programmed for autodial, it
is unavailable as an automatic last number redial key.
11

If on line listening to busy tone or no answer,
l Press REDIAL key twice.
l If using handset, pause a few seconds and hang up.
-OR-
. If using speakerphone, station will automatically hang up.
l Station will redial number once a minute for IO minutes.
When party answers,
l Lift handset. (If on speakerphone, press MONITOR key or
station will hang up.)
To cancel call and automatic redial action,
0 Lift and replace handset during ringing.
To cancel between call attempts,
0 Press REDIAL key again, or lift and replace handset.
NOTE: If another station becomes active on the same line,
further redial action is suspended.
IDLE LINE PREFERENCE
If your Solo station is configured for Idle Line Preference,
l When the handset is lifted, the idle line is automatically
selected for call origination unless it is already busy.
RINGING LINE PREFERENCE
If your Solo II telephone is configured for ringing line
preference,
l An incoming call ringing on any line can be answered without
first pressing the line key.
TAP/RECALL
If your system has been configured for tap,
0 Press TAP to generate a timed “Hookswitch Flash” for ac-
cessing PBX, Centrex, and custom calling services.
12

If your system has been configured for recall,
l Press TAP to disconnect (as if you had hung up), and obtain
a new dial tone for another call.
NOTE: System can be configured for recall or tap, but not
/ for both.
POSITIVE DISCONNECT/RECALL
l If the hookswitch in the handset cradle is pressed and
released while the handset is off-hook, a timed disconnect of
the active line is performed. This feature retains the dial tone
recall feature for use on stations where the TAP key is
programmed to provide a “TAP” feature.
l When the handset is hung up after a call is completed, posi-
tive disconnect prevents false ring-back from the host system.
ALL-CALL PAGING
For voice announce paging to all Solo stations on the-intercom
link via the station speaker,
e Press ITCM.
e Lift handset.
NOTE: Station disconnects if handset is not lifted.
l Press ALL-CALL key (this is the station number memory key
(in memory key field) for your station.)
0 Make announcement.
l Hang up handset.
DO NOT DISTURB
To silence your ringer and block incoming voice announcing,
l Press MONITOR (monitor light turns on).
NOTE: The incoming call will still flash the line key light.
To cancel do not disturb,
l Press MONITOR again (monitor light turns off).
13

MUTE
To prevent other party from hearing,
l Press MUTE (monitor light flutters).
0 Press MUTE again to resume conversation (monitor light
turns off).
MESSAGE WAITING
For internal system messaging, the message betweensolo sta-
tions, waiting light of one station is controlled by another sta-
tion designated as the Message Center by programming.
NOTE: The message waiting light is located directly above
the HOLD key.
To turn station message waiting light on,
l Press 9 (idle intercom line automatically selected for use)
0 Press station number memory key (in memory key fie1.d) for
called station. (Calling station automatically disconnects.)
To turn message waiting light off,
e Press * twice.
0 Press station number memory key (in memory key field) for
called station. (Calling station automatically disconnects.)
HOST SYSTEM MESSAGING
l The message waiting light (located above the HOLD key)may
be controlled by action taken at the host system message
desk. Signals from a conventional PBX system using 90 volt
signalling are detected on the tip and ring leads of the
programmed line. Signals from a host system using 10 volt
messaging are detected on a separate pair provided in the
power jack (optional).
NOTE: All messaging schemes will light the same message
waiting light. Verify the scheme used on your installation to
determine proper message pick up procedure.
14

STATIONDIRECTORY
A pull-out shelf contains a paper station directory card which
can be used to store identifications as follows:
l Level 2 autodial identification for locations 21-40.
l Speed dial identification locations for locations 1-O.
NOTE: The identification for the level 1 auto dial locations
7-20 should be placed on the station index card (located be-
tween the memory keys) along with the identification of sta-
tion select key.
USING THEDATAPORT
(Auxiliary jack located on back edge of station)
The Solo II is equipped with a datapotiauxiliary jack. This jack
is a standard RJll configured modular jack, and is connected
directly across line 2. This dataport is not controlled by the Solo
II hookswitch. It is used to connect adjunct devices such as
modems and devices such as modems and data terminals to
the line. Some adjunct devices can be operated on the line at
the same time that the Solo II is off-hook on the same line,
while others cannot. Refer to the manual associated with the
device for details.
EXECUTIVEOVERRIDE(Of Privacy)
If your Solo station is configured for Executive Override of
Privacy, you can break into a conversation on an outside line
or the interom line.
l Press lighted line or intercom key.
l Join in-progress call.
15

This manual has been developed by Comdial Corporation (the “Company”)
and is intended for the use of its customers and service personnel. The infor-
mation in this manual is subject to change without notice. While every effort
has been made to eliminate errors, the Company disclaims liability for any
difficulties arising from the interpretation of the information contained herein.
The information contained herein does not purport to cover all details or varia-
tions in equipment nor to provide for every possible contingency to be met in
connection with installation, operation, or maintenance. Should further informa-
tion be desired, or should particular problems arise which are not covered
sufficiently for the purchaser’s purposes, contact Comdial, Customer Service
Department, P.O. Box 7266, Charlottesville, VA 22906.
Printed in U.S.A.
m-1
COMDIAL
Charlottesville, Virginia 22906-7266
GCA 70-l 23.02
3190