Nortel NorStar M7310 Operating instructions

Norstar
Modular Plus Release 5
Quick Programming Guide

Published by Nortel Networks on behalf of British Telecommunications PLC. All
possible care has been taken in the preparation of this publication, but British
Telecommunications PLC assumes no liability for any inaccuracies that may occur.
British Telecommunication PLC reserves the right to make changes without notice both
to this publication and to the product that it describes.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any human or computer language in any form or by
any means without prior written permission of British Telecommunications PLC.
If you find any errors in this publication, or would like to make suggestions for its
improvement, please write to:
British Telecommunications
Norstar Product Manager
6th Floor, Parker Tower
43-49 Parker Street
London, WC2B 5PS
British Telecom is a registered trademark of:
British Telecommunications PLC
Registered Office 81, Newgate Street
London, EC1A 7AJ
Registered in England, Number 1800000
Meridian, Companion, and Norstar are trademarks of Nortel.
Meridian Norstar Business Communication System is manufactured by Nortel.
This document is for use with Modular Plus Release 5 Norstar UK.
P0607111 Issue 01
Printed in Canada
© 2003 Nortel Networks
Copyright Notice
This Nortel documentation is protected by copyright. It cannot be copied in any form
or medium except pursant to the Nortel Licence to Copy Documentation (“Licence”).
If a licence has been purchased, it is enclosed with this copy of Nortel documentation.

3
Table of Contents
SECTION I: GENERAL INFORMATION
Getting Started ..................................................................................................... 5
TELEPHONE PROGRAMMING BUTTONS
PROGRAMMING OVERLAYS
TELEPHONE FEATURES AND KEYS
DISPLAY AND DISPLAY KEYS
USING THE KEYPAD TO ENTER LETTERS
CONVENTIONS
To begin a programming session....................................................................... 9
BASIC PASSWORD
SYSTEM ADMINISTRATOR PASSWORD
SYSTEM ADMINISTRATOR PLUS PASSWORD
ENDING A PROGRAMMING SESSION
PROGRAMMING MAP FOR PASSWORDS
SECTION II: PROGRAMMING USING THE BASIC PASSWORD
Time and Date..................................................................................................... 11
CHANGING THE TIME AND DATE SETTINGS
PROGRAMMING MAP FOR TIME AND DATE
SECTION III: PROGRAMMING USING THE SYSTEM ADMINISTRATOR
PASSWORD
Pickup Groups.................................................................................................... 13
ASSIGNING AN EXTENSION
ANSWERING AN EXTENSION
PROGRAMMING MAP TERMINALS AND EXTENSIONS
SECTION IV: PROGRAMMING USNG THE SYSTEM ADMINISTRATOR PLUS
PASSWORD
Line Access ........................................................................................................ 15
LINE ASSIGNMENT
LINE APPEARANCES
PROGRAMMING MAP FOR LINES
Restrictions......................................................................................................... 18
SELECTING A FILTER OR ADDING RESTRICTIONS AND EXCEPTIONS TO AN EXTENSION
ASSIGNING A DIALLING FILTER TO A LINE
ASSIGNING A RESTRICTION FILTER TO AN EXTENSION
PROGRAMMING MAP FOR LINE RESTRICTIONS

Table of Contents
4
PROGRAMMING USING THE SYSTEM ADMINISTRATOR PLUS PASSWORD
(continued)
Speed Dial ...........................................................................................................22
SHORTCUTS
PROGRAMMING A SYSTEM-WIDE SPEED DIAL CODE
SELECTING A LINE FOR THE NEW SPEED DIAL CODE
CHOOSING THE SPEED DIAL DISPLAY FORMAT
PROGRAMMING A NAME FOR THE SPEED DIAL CODE
CONFIRMING THE DIALLING RESTRICTIONS
PROGRAMMING MAP FOR SYSTEM SPEED DIAL
Call Forward No Answer ....................................................................................26
PROGRAMMING MAP FOR TERMINAL CAPABILITIES
Call Forward on Busy.........................................................................................28
PROGRAMMING MAP FOR TERMINAL CAPABILITIES
Naming Extensions ............................................................................................30
PROGRAMMING MAP FOR NAMING EXTENSIONS
Moving Extensions .............................................................................................32
PROGRAMMING MAP FOR SETTING SYSTEM SETTINGS
Ringing Service...................................................................................................34
TURNING RINGING SERVICE ON OR OFF
PROGRAMMING MAP FOR SERVICES
SECTION V: Reference
Programming map (System Administrator Plus password)...........................36

5
SECTION 1
Getting Started
TELEPHONE PROGRAMMING BUTTONS
You will note that your Business Series Terminal (BST) has different icons on the keycaps than the
Norstar telephones. This table shows how the icons compare between the telephones.
The Norstar Modular Plus Quick Programming Guide is a quick reference when you need information
about some of the more commonly-used features on this system.
For more detailed information, refer to the System Administration Guide. It contains everything needed
to gain access to and to programme the many features of the system.
PROGRAMMING OVERLAYS
Before you begin programming, you need to prepare the system. Start by placing the programming
overlay over the appropriate keys on your programming set, as shown in the diagrams below.
The T7316E, shown below, and the T7316 are the Business Series Terminals that can be used for
programming.
Button Name
Business Series Terminals
T7000, T7100, T7208, T7316,
T7316E
M7000, M7100N, M7208N,
M7310N, M7324N
Feature ≤ƒ or ƒ
Handsfree
Mute
Bottom right button.(T7208)
Mute: (T7316/T7316E)
Handsfree: (T7316E)
©
Hold ≥˙
≥(T7000)
˙or ˙
≥(M7000)
Release ®® or ™
Business
Series
Terminal
Programming
overlay
Heading
Back
Show
Next
Heading
Back
Show
Next
T7316E
programming
buttons
T7316
programming
buttons

Getting Started
6
The four keys covered by the overlay have special functions for programming features on your system.
When one of the keys is active, the indicator next to it is lit with a ªor a º. Once you end the
programming session, the keys return to their usual call functions.
The four keys are:
–shows you the heading for the current level
“moves you back one item at the current level
≠shows you the first setting within the level
‘moves you one item forward at the current level
Heading
Back
Show
Norstar
Programming
Overlay
M7310N
Next
M7310
Heading
Back
Show
Norstar Programming Overlay M7324N
Next
M7324

Getting Started
7
TELEPHONE FEATURES AND KEYS
Take a few moments to look over your extension and become familiar with the key layout. Unlike the
M7310N, the M7324N, T7316 and T7316 telephones do not have a shift key (5) or dual memory keys
(6). An explanation of each key follows the diagrams below.
DESCRIPTION
Keypad Used to dial numbers when you make a call and to enter numbers
and letters when you programme your extension.
Display Shows instructions and numbers when you use or programme
the extension.
Display keys Activates the instruction that appears on the display above it.
Memory keys Activates a number or feature code stored in the key.
Dual memory keys Allows you to store two numbers or feature codes
(M7310N only).
Shift key Allows you to use the number or feature code stored in the
secondary memory of the dual memory key (M7310N only)
Feature key
(≤, ƒ or ƒ)
Allows you to enter a feature code while using or programming
the telephone.
3
1
2
1
3
4
7
8
4
4
6
8
7
9
5
6
2
3
1
4
5
M7310N M7324N
1
2
3
4
4
7
8
9
9
11
10
1
2
3
4
4
12
7
8
T7316E
T7316
1
2
3
4
5
6
7

Getting Started
8
DISPLAY AND DISPLAY KEYS
Use the keys below the display to set and select options. Their functions change depending on the
features you programme. Some display options include ADD, CHANGE, OK and DOWN.
USING THE KEYPAD TO ENTER LETTERS
Use the keypad to enter both letters and numbers. For example, to name a Speed Dial code “Terry,”
repeatedly press the number on the keypad that represents the first letter of the name until that letter
appears on the display. In this example, press the keypad number 3 two times for “E.”
CONVENTIONS
Boxed numbers indicate keypad numbers. Examples are flfl‹.
Boxed words indicate actual buttons. Examples are ≤or ®.
Underlined words indicate display key choices. When you see ADD or CHANGE, for example, push the
button underneath the word that is shown on the display.
Hold key
(˙, ˙,
≥)
Puts an active call on hold.
Release key
(®, ™)
Hangs up an active call or ends programming.
Mute key Mutes handset and microphone.
Only available on T7316 and T7316E keystations.
Handsfree key Turns on speaker so user does not have to pick up handset or use
headset. Only available on T7316E keystations.
Headset key Allows user to use switch between headset and handset answer
mode without removing headset.
Only available on T7316 and T7316E keystations.
DESCRIPTION
8
9
10
11
12
Contrast level 2
DOWN UP OK
Display text
Instruction for display key
Display key
press four times for the number 3
press once for the letter D
press twice for the letter E
press three times for the letter F

9
To begin a programming session
BASIC PASSWORD
This allows routine programming of individual extensions.
SYSTEM ADMINISTRATOR PASSWORD
This allows access to most of the settings for administration programming.
Using either of the passwords described above, you can programme the system beginning with “Terminal
and Extensions” (Terminals&Extns). Press ‘repeatedly to scroll through programme options
including:
•Terminal&Extns
•Lines
• Services
• Sys Speed Dial
• Passwords
• Time & Date
• System prgrming
ACTION VISUAL DISPLAY
1. Place the programming overlay over the appropriate buttons on
your programming telephone (refer to "PROGRAMMING
OVERLAYS" on page 5).
1 Jan 1:00 am
2. Press ≤. Feature:
3. To programme the TIME code (time and date), enter
••°›fl‹ (the TIME code), followed by
¤¤‡›¤. Using this example, the display shows:
Hour: 12:00
NEXT CHANGE
ACTION VISUAL DISPLAY
1. Place the programming overlay over the appropriate buttons on
your programming telephone (refer to "PROGRAMMING
OVERLAYS" on page 5).
1 Jan 1:00 am
2. Press ≤. Feature:
3. Using the keypad, enter the System Access code:
••¤flfl‹››.
Password:
RETRY
4. Enter your password: ¤‹fl›fl.
Press RETRY if you enter the password incorrectly.
Terminals&Extns

To begin a programming session
10
SYSTEM ADMINISTRATOR PLUS PASSWORD
This allows access to all administration settings as well as several installer settings.
When you use the System Administrator Plus password, you can access all the programme options
shown on the previous page, as well as the following:
• Software Keys
• Maintenance
• Usage Metrics
ENDING A PROGRAMMING SESSION
PROGRAMMING MAP FOR PASSWORDS
ACTION VISUAL DISPLAY
1. Place the programming overlay over the appropriate buttons on
your programming telephone (refer to "PROGRAMMING
OVERLAYS" on page 5).
1 Jan 1:00 am
2. Press ≤. Feature:
3. Using the keypad, enter the System Access code:
••¤flfl‹››.
Password:
RETRY
4. Enter your password: ‡¤‡fi°‡.
Press RETRY if you enter the password incorrectly
Terminal&Extns
ACTION VISUAL DISPLAY
1. Press ®.End of session
2. After a few seconds, the date and time reappear on the display. 1 Jan 1:00 am
Hospitality
Desk pswd 4677 (HOSP)
ˆNext Cond None
ˆ Show
Call Log pswds
ˆShow, Show extn#
ˆShow, Log pswd
Progrming pswds
SysAdmin+ (727587)
ˆNext Sys admin (23646)
ˆNext Basic (22742)
Passwords ˆ Show
ˆ Show
COS pswds
ˆShow, Show pwd#
Reg. pswd 72346
ˆ Next
ˆ Next
Note:
The ˆsymbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.

11
SECTION II
Time and Date
CHANGING THE TIME AND DATE SETTINGS
Use this feature to change the clocks to GMT (winter) and BFT (summer) times. Clocks in spring is
**forward and in fall is **back. In this example, the time is changed to 1:30 p.m. and the date is changed
from January 1, 2001, to July 15, 2001.
To adjust the time and date on the entire system, you need only adjust the clock at one
extension using the Basic password. The clock, which also controls the schedules for
your routing and ringing features, must be re-set after a power failure.
ACTION VISUAL DISPLAY
1. Place the programming overlay over the appropriate buttons on
your programming telephone (refer to "PROGRAMMING
OVERLAYS" on page 5).
1 Jan 1:00 am
2. Press ≤ followed by ••°›fl‹ (the Time and Date
code) followed by ¤¤‡›¤(the Basic password).
Hour: 01
NEXT CHANGE
3. Press CHANGE.Hour:__
CANCL
4. Use the keypad to enter the two-digit hour. The display shows
one or two digits. The display prompts you to choose AM or PM.
AM
OK CHANGE
5. Press CHANGE.AM
OK CHANGE
6. Press OK.Hour:01
NEXT CHANGE
7. Press NEXT.Minutes:01
NEXT CHANGE
8. Press CHANGE.Minutes: __
CANCL
9. Using the keypad, enter the minutes. Minutes:30
NEXT CHANGE
Press ®to end the session if you do not want to go on to change
the date. To change the date, continue with Step 10.
10. Press NEXT.Year:01
NEXT CHANGE
11. Press CHANGE.Year:___
CANCL
12. Use the keypad to enter the year. Year:01
NEXT CHANGE

Time and Date
12
PROGRAMMING MAP FOR TIME AND DATE
13. Press NEXT.Month:01
NEXT CHANGE
14. Press CHANGE.Month:__
CANCL
15. Use the keypad to enter 07 for July (01 is January; 12 is
December).
Month:07
NEXT CHANGE
16. Press NEXT.Day:01
NEXT CHANGE
17. Press CHANGE.DAY:__
CANCL
18. Use the keypad to enter the day (15). Day:15
NEXT CHANGE
19. Press ®.End of session
20. After a few seconds, the date and time reappear on the display. 15 July 1:30 pm
ACTION VISUAL DISPLAY
SHORTCUT – DATE CHANGE ONLY
To change the date only, jump to that section after beginning the programming session.
To change only the date, begin by placing the overlay on your extension (see page 2).
1. Press ≤followed by ••°›fl‹ (the Time and Date code);
2. Press ¤¤‡›¤ (the Basic password).
3. Press ‘twice. Then continue with the instructions above, starting at Step 12.
ˆNext Hour
ˆNext Minutes
ˆNext Year
ˆNext Month
ˆNext Day
Time & Date ˆ Show
Note:
The ˆsymbol means ‘Press’.
For example, press Show, Press Next, or Press Heading.

13
SECTION III
Pickup Groups
ASSIGNING AN EXTENSION
This feature allows you to answer calls for and from any extension in a Pickup Group.
This section shows you how to assign an extension to a Pickup Group and how to
answer a call from any extension within a Pickup Group. You can assign extensions to
one of nine Pickup Groups. The options are 1to 9and None.
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To begin
a programming session" on page 9 using the System
Administrator password.
Terminals&Extns
2. Press ≠. Show Extn#:
LIST
3. Enter the number of the extension that you want to programme. Show Extn#:23_
BKSP LIST
We used extension 234 for this example. 234:234
COPY FIND
4. Press ≠. Capabilities:
COPY
5. Press ≠. Fwd no answer
6. Press ‘until the display shows: Pickup grp:None
CHANGE
7. Press CHANGE until you find the Pickup Group
(1–9 or None) that you want to assign to the extension.
(We have used 1 as an example.)
Pickup grp:1
CHANGE
8. Press ®.End of session
9. After a few seconds, the date and time reappear on the display. 1 Jan 1 am

Pickup Groups
14
ANSWERING AN EXTENSION
If there is more than one incoming call at an extension in a Pickup Group, calls are answered in this
sequence:
1. on an extension line,
2. on the prime line, and
3. on internal lines.
This feature cannot be used to retrieve a camped call.
PROGRAMMING MAP TERMINALS AND EXTENSIONS
ACTION VISUAL DISPLAY
1. Pick up any extension in your pickup group and press ≤‡fi.
Enter extension or
to go through a list of
telephones.
Show extn#
Terminals & Extns
Line access
Capabilities
Fwd no answer
ˆShow, Fwd to
ˆNext Fwd on busy
ˆShow, Fwd to
ˆNext DND on busy
ˆNext Handsfree
ˆNext HF on answerback
ˆNext Pickup grp
ˆNext Page zone
ˆNext Paging
ˆNext D-Dial
ˆNext Priority call
ˆNext Hotline
ˆNext Aux. ringer
ˆNext Redirect ring
ˆNext Receive tones
ˆNext ATA settings
ˆNext Intrusion
Note:
The ˆsymbol means ‘Press’.
For example, Press Show, Press Next, or Press Heading.
ˆ Show
ˆ Next
ˆ Next
ˆ Show
ˆ Show
ˆ Show
(System Administrator Plus password)
(System Administrator password)

15
SECTION IV
Line Access
LINE ASSIGNMENT
With this setting, you assign physical lines and Direct Inward Access (DIA) lines to each extension.
• DIA lines are assigned and removed in the same manner as other lines.
• In general, exchange lines are not assigned to extensions unless the extension is used for monitoring
incoming calls or making outgoing calls.
• You cannot assign a private line to another extension.
• Each assigned line must appear at an extension at a key with an indicator. If you set a line to Ring
only, incoming calls appear on the intercom key
EXCEPTION: Central Answering Position module is only available on the M7324N. The M7100N has
no line keys and is assigned any number of lines, but you must be sure that all lines assigned to the
M7100N are set to ring. Otherwise, incoming calls are not heard.
This section shows you both how to assign lines to individual extensions, and how to
programme the number of appearances of DIA lines at each extension.
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To begin
a programming session" on page 9 using the System
Administrator Plus password.
Terminals&Extns
2. Press ≠. Show Extn#:
LIST
3. Enter the number of the extension that you want to programme. Show Extn#:22_
BKSP LIST
We used extension 221 for this example. 221:221
COPY FIND
4. Press ≠. Line access:
COPY
5. Press ≠ twice. Show line ...
SCAN LIST
6. Enter the line number. Line number 001 is used as an example. Show line:001
SCAN BKSP LIST
7. Press SCAN to see the setting. L001:Ring Only
SCAN FIND CHANGE
8. Press CHANGE to change the setting for each line to: Ring only,
Appr&Ring, Appr. Only or Unassigned.
Appr&Ring
SCAN FIND CHANGE
9. Press ®to exit the session. End of session
10. After a few seconds, the date and time reappear on the display. 15 Jul 1:30 pm

Line Access
16
LINE APPEARANCES
With this setting, you can programme the number of appearances a DIA line is permitted at each
extension.
• Line appearances rely on the previously described line-assignment setting, Ring Only, Appr&Ring or
Appr. only. If you choose Appr&Ring or Appr. only, there can be as many simultaneous DDI calls as
there are DIA key appearances. If Ring only is chosen, there can be as many simultaneous DDI calls
as there are intercom keys. At least one intercom key needs to remain open for outgoing calls.
• It is best to limit the number of line keys to four per extension. More line keys can be programmed
on any given extension by programming fewer on another extension. For example, choose this option
to programme 20 keys on an extension equipped with a Central Answering Position module.
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To
begin a programming session" on page 9 using the System
Administrator Plus password.
Terminals&Extns
2. Press ≠. Show Extn#:
LIST
3. Enter the number of the extension that you want to programme. Show Extn#:22_
BKSP LIST
We used extension 221 for this example. 221:221
COPY FIND
4. Press ≠Line access
COPY
5. Press ≠twice. Show line ....
SCAN LIST
6. Enter the line number. Line number 282 is used as an example. Show line:282
SCAN BKSP LIST
7. Press SCAN to see the setting. L282:Appr&Ring
SCAN FINDCHANGE
8. Press ≠. Appearances:1
CHANGE
9. Press CHANGE.Appearances:
CANCL
10. Enter 4. For our example, we have chosen to have DIA line 282
appear on extension 221 four times.
Appearances:4
CANCL BKSP OK
11. Press OK.Appearances:4
CHANGE
12. Press ®to exit the session. End of session
13. After a few seconds, the date and time reappear on the display. 1 Jan 1:00 am

Line Access
17
PROGRAMMING MAP FOR LINES
Enter extension or
to go through a list of
telephones.
Show extn#
Terminals & Extns
Line access
Line assignment
ˆShow, Show line
ˆNext Line Pool access
ˆShow, Line Pool A
ˆShow, Line Pool B to O
ˆNext Prime line
ˆNext Intercom keys
ˆNext Answer extns
ˆShow, Show extn#
ˆShow, 221
ˆNext OLI #
Note:
The ˆsymbol means ‘Press’.
For example, Press Show, Press Next, or Press Heading.
ˆ Show
ˆ Next
ˆ Show
ˆ Show

18
Restrictions
SELECTING A FILTER OR ADDING RESTRICTIONS AND
EXCEPTIONS TO AN EXTENSION
This feature prevents users from dialling certain numbers by assigning filters
(packages of pre-set restrictions) to a line or extension. Filters can be added to an
extension even if that extension shares a line. You can also programme extensions to
override the filters.
Some of the more popular filters that restrict long-distance calls are already in place by
default. Please refer to your System Administration Guide for a complete list of default
filters.
In the following example, we assign restriction filter 11 to extension 221. Then we add
a restriction and an exception to restriction filter 11.
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To begin
a programming session" on page 9 using the System
Administrator Plus password.
Terminals&Extns
2. Press ≠. Show Extn#:
LIST
3. Enter the number of the extension that you want to programme. Show Extn#:22_
BKSP LIST
We used extension 221 for this example. 221:221
COPY FIND
4. Press ≠. Line access:
COPY
5. Press ‘ four times. Restrictions
COPY
You can now add a filter
6. Press ≠. Restrn filters
7. Press ≠. Show filter:__
COPY LIST
8. Press ⁄⁄ Show filter:1_
COPY BKSP LIST
The display shows: Restrn filter11
COPY FIND

Restrictions
19
ASSIGNING A DIALLING FILTER TO A LINE
You have selected a filter. You can now add restrictions.
9. Press ≠. No restrictions
ADD
10. Press ADD.Restrn 01:
ANY
11. Press ANY
.Restrn 01:•__
ANY BKSP OK
12. Press °.Restrn 01:•8
ANY BKSP OK
13. Press OK. Now, extension 221 cannot dial out a number with 8 as
the second digit.
Restrn 01:•8
ADD REMOVE
You can now add an exception.
14. Press ≠Deny:•8
15. Press ‘.No overrides
ADD
16. Press ADD. Remember, you are still programming dialling filter
11, restriction 01 for extension 221.
Override 001:
ANY
17. Press ‚°‚‚ Override 001:0800
ANY BKSP OK
18. Press OK. Numbers that begin with 0800 can now be dialled. Override 001:08..
ADD REMOVE
19. Press ®to exit the session. End of session
20. After a few seconds, the date and time reappear on the display. 1 Jan 1:00 am
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To begin
a programming session" on page 9 using the System
Administrator Plus password.
Terminals&Extns
2. Press ‘. Lines
LIST
3. Press ≠. Show lines __
ACTION VISUAL DISPLAY

Restrictions
20
ASSIGNING A RESTRICTION FILTER TO AN EXTENSION
4. Enter the three-digit line number to which you want to assign
restrictions.
Show lines: 00-
BKSP LIST
For this example, we chose line 001. Line 001:Line 001
FIND
5. Press ≠. Name:Line 001
CHANGE
6. Press ‘. Restrictions
COPY
7. Press ≠. Restrn filters
8. Press ‘. Line restrns
9. Press ≠. Normal:03
CLR CHANGE
10. Press CHANGE.Use flt:__
CANCL
11. Press ‚‚ to define restriction 00. Use flt: 0_
COPY BKSP LIST
Restriction 00 has no restrictions. Now, any number can be
called, but from this line only.
Normal:00
CHANGE
12. Press ®to exit the session. End of session
13. After a few seconds, the date and time reappear on the display. 1 Jan 1:00 am
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To begin
a programming session" on page 9 using the System
Administrator Plus password.
Terminals&Extns
2. Press ≠. Show extn#:__
3. Enter the extension to which you want to add a restriction filter. Show extn#:22_
BKSP LIST
For this example, we used extension 227. 227:227
COPY FIND
ACTION VISUAL DISPLAY