Ericsson Dialog 4422 User manual

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Dialog 4422 IP Office
BusinessPhone Communication Platform
User Guide

BusinessPhone – Ericsson Dialog 4422 IP Office2
EN/LZTBS 180 344 R2A
© Ericsson Enterprise AB 2006

3BusinessPhone – Ericsson Dialog 4422 IP Office
Table of Contents
Table of Contents
Welcome .......................................................... 4
Description ....................................................... 8
Start the Phone – Log On/Off ......................... 16
Incoming Calls ............................................... 26
Outgoing Calls ............................................... 28
During Calls .................................................... 37
Call Forwarding .............................................. 44
Absence Information ...................................... 51
Mailbox System .............................................. 55
Group Features .............................................. 64
Other Useful Features ..................................... 69
Settings .......................................................... 75
Accessories ................................................... 91
Add Microsoft Outlook Contacts .................... 96
Web Server .................................................... 98
Useful Hints .................................................. 107
Glossary ....................................................... 108
Installation .................................................... 110
Troubleshooting ............................................ 119
Index ............................................................ 120

Welcome
BusinessPhone – Ericsson Dialog 4422 IP Office4
Welcome
Welcome to the User Guide for the Dialog 4422 IP Office in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of
BusinessPhone Compact, BusinessPhone 50,
BusinessPhone 128i and BusinessPhone 250.
The features described in this User Guide are related to version 8.0
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Ericsson Dialog 4422 IP Office
with a default programming. There may be some differences in the
way your phone is programmed. Please consult your system
administrator if you need further information.
Note: The Ericsson Dialog 4422 phone exists in two
versions, i.e. version 1 and version 2. Underneath the
telephone, version 1 is marked DBC 422 01 and version 2
is marked DBC 422 02. Check to see which version you are
using.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/
Note: Dialog 4422 IP Office is an IP telephone conforming
to the H.323 standard, i.e. it can only be used with a local
area network (LAN) that supports this type of telephone.
The Dialog 4422 IP Office supports the Dynamic Host
Configuration Protocol (DHCP) for determination of IP
addresses. If DHCP is not supported by the LAN, please
contact your system administrator.

5BusinessPhone – Ericsson Dialog 4422 IP Office
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc

Welcome
BusinessPhone – Ericsson Dialog 4422 IP Office6
Important User Information
Safety instructions
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for
which it is designed.
• For mains powered telephones: Only operate with the mains
power voltage indicated. If you are uncertain of the type of
power supplied to the building, consult property management
or your local power company.
• For mains powered telephones: Avoid placing the telephone's
power cable where it can be exposed to mechanical pressure
as this may damage the cable. If the power supply cord or plug
is damaged, disconnect the product and contact qualified
service personnel.
• Headsets used with this equipment must comply with EN/IEC
60950-1 and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment
without seeking approval from the party responsible for
compliance. Unauthorized
• changes or modifications could void the user's authority to
operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of
the leak.
• Do not spill liquid of any kind on the product or use the
equipment near water, for example, near a bathtub, washbowl,
and kitchen sink, in a wet basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of
the product or auxiliary product.
• Do not disassemble the product. Contact a qualified service
agency when service or repair work is required.
• Do not use a telephone (other than cordless type) during an
electrical storm.

7BusinessPhone – Ericsson Dialog 4422 IP Office
Welcome
• The handset may attract and retain small metal objects in the
earcap region.
The phone can be powered either from the LAN or from a 24 V AC/
AC plug-in power adapter.
• Only use applicable 24 V AC/AC plug-in adapters (power
supplies) listed below or an adapter approved by your
local reseller.
Disposal of the product
• Your product should not be placed in municipal waste. Please
check local regulations for disposal of electronic products.
Ericsson product
number Power rating Supplier Supplier product number
RES 141 312/1 20VA 230V/24V Toroid, Sweden HBP 90120
RES 141 314/1 20VA 230V/24V Toroid, Sweden HBP 90220 (for Great Britain,
Hong Kong, Singapore)
RES 141 315/1 20VA 120V/24V Jameco, USA AC2410F1
(model number ADU240100)

Description
BusinessPhone – Ericsson Dialog 4422 IP Office8
Description
15
3
5
7
11
9
10
14
13
12
1
18
3
17
3
2
6
4
16
3
8

9BusinessPhone – Ericsson Dialog 4422 IP Office
Description
1Display
Flexible graphical two-line display. See section “Display
Information” on page 12.
2 Settings
To switch the phone into Settings mode. See section “Settings” on
page 75.
3 Programmable keys
To store numbers, program functions. Can be programmed as dial
by name keys, function keys, etc. See section “Programmable
Keys” on page 75.
4CallList
To access the list of outgoing and incoming calls. When the key
lamp is flashing, there are unanswered incoming calls. See section
“Call List” on page 35
5Line
To initiate or receive calls.
6 Designation card
Use the Designation Card Manager to make and print your own
designation cards. The Designation Card Manager is included on
the Telephone Toolbox CD for BusinessPhone Communication
system which is part of the Quick Reference Guide.
7Mute
• To switch the microphone on or off during a call. See section
“Mute” on page 39.
• To switch off the ring signal in idle mode or when ringing. See
section “Settings” on page 75.
8 Volume control keys / Navigation keys
• To change the volume. See section “Settings” on page 75.
• To navigate in the Settings mode. See section “Settings” on
page 75.
• To navigate in the Call List. See section “Call List” on page 35.
9 Loudspeaker key / Select key / Log on key
• To switch the loudspeaker on or off. See section “During Calls”
on page 37.
• To activate Loudspeaker Preset. See section “Accessories” on
page 91.
• Used as select key in the Settings mode. See section “Settings”
on page 75.
For a description on how to use the Select key and Log on key, see
section “Hidden key functions” on page 11.

Description
BusinessPhone – Ericsson Dialog 4422 IP Office10
10 Headset key
See section “Accessories” on page 91.
11 Clear key / Exit key / Log off key
• To disconnect calls or exit a function. Can always be pressed
instead of replacing the handset.
• To exit the Settings mode. See section “Settings” on page 75.
• To log off from the system. See section “Log off” on page 25.
For a description on how to use the Exit key and Log off key, see
section “Hidden key functions” on page 11.
12 Loudspeaker
13 Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.
14 Pull-out leaf for quick access (optional)
See section “Accessories” on page 91.
15 Power adapter connection
See section “Install Cables” on page 110.
16 Message
Message indication key. Press the key to retrieve the message. See
section “Access the Mailbox” on page 57.
17 Key Panel (optional, Dialog 4422 v. 2 only)
The extra key panel has 17 programmable keys. See section “Key
panel” on page 91.
18 Microphone (optional, Dialog 4422 v. 2 only)
Used for handsfree conversation.

11BusinessPhone – Ericsson Dialog 4422 IP Office
Description
Hidden key functions
As described above, the keys numbered 8, 9 and 11 have some
hidden functions that are not shown on the keys. Only the standard
symbols are shown (Volume, Loudspeaker and C).
The picture below explains which key to press in each situation:
Lamp Indications
The key lamps on your telephone indicate with different signals the
traffic state of the ongoing call or function.
No
Cancel
Back
Log off*
Down
Change
Up
Erase
Yes
Select
Store
Log on
* Hold for at least one second
ÔExtinguished lamp The function is not active.
ÕÔSteady light
The function is active, supervised
extension or trunk is busy, heard
message.
ÖÔSlowly flashing lamp New missed call in the Call List.
ÖÔRapidly flashing lamp
An incoming call to a supervised
extension, to a supervised trunk or to
own extension, new message.
ÕÔLight with short breaks Ongoing call.

Description
BusinessPhone – Ericsson Dialog 4422 IP Office12
Display Information
The display provides feedback information such as time and date,
and connected phone numbers.
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
You can change the display menu language and the date/time
format, see section “Settings” on page 75.
Depending on the traffic state, the upper display row shows:
• Time and date
• Missed calls
•ForSOS calls, dial xxx (only shown, if programmed by the
system administrator)
Depending on the traffic state, the lower display row shows:
• User's name and number
• Called number and name for internal calls
• Called number for external calls
• Calling number and name for internal and external calls *)
• Volume level bar
• Additional information, e.g. absence reason, diversion state etc.
Note: Depending on the text width the text of the second
row is shown either regular or bold,
*) The provisioning of external calling numbers is network
dependent. Even when it is provided it might happen that callers
are suppressing their numbers, in this case the display only shows
’Incoming....’. If a name is available to the external caller‘s number
in your system, it is also shown on the display. (Please contact your
system administrator whether the feature ’Name presentation for
external calls’ is available in your system).

13BusinessPhone – Ericsson Dialog 4422 IP Office
Description
Display symbols
vLevel bar
Indicates the ringing volume, handset/headset volume
eScroll bar
If a list in the Settings menu is too long to be shown in the display,
a scroll bar appears as an indicator.
Y or ZNew missed call
Indicates a new missed and not checked incoming call in the call
list. The number beside the symbol indicates how many times this
caller has tried to call you.
y or zMissed call
Indicates a missed but checked incoming call in the call list.The
number beside the symbol indicates how many times this caller has
tried to call you.
iIncoming call
Indicates an answered incoming call in the call list.
oOutgoing call
Indicates an outgoing call in the call list.
sChecked radio button
If a radio button is checked, the respective option has been
selected.
rUnchecked radio button
This means that the respective option is not selected.
WAccess warning.
Flashes when the access to system services is reduced (network
dependent).

Description
BusinessPhone – Ericsson Dialog 4422 IP Office14
Menu Structure
Below you find the menu structure for each of the menus that can
be selected when the Settings key has been pressed. When you
are navigating through the menus, the selected menu is highlighted
with a black frame.
**) This menu is set to view-only. Modifications can only be
performed by the system administrator.
***) Only available for Dialog 4422 v. 2 phone.
Note: Since the Dialog 4422 IP Office can be used in
different networks, some functions might not be supported
by your system.
Programmable Keys
Ring Character
Time & date
Language
Display Contast
Log Off Restriction **)
Option Unit ***)
Hearing Level
Network **)
Time Format
Date Format
Time
Date
Display menus
LAN access ctrl. **)
DHCP **)
Web address <xxx>
IPadd **)
Mask **)
D GW **)
SW server, DHCP **)
SWsrv **)
Proxy Server **)
Proxy **)
Proxy Port **)
GK Discovery **)
GK **)
Password
VLAN for LAN **)
VLAN for PC **)
Extra Bell
Busy Signal
Combined

15BusinessPhone – Ericsson Dialog 4422 IP Office
Description
Tones & Signals
Tones are audible in the handset.
Ringing signals are emitted from the phone.
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
Dial tone
(System ready to accept digits.)
Special dial tone
(System ready to accept digits.
The special dial tone indicates an
active diversion, an active absence
information or waiting messages.)
Ringing tone
(Ringing signal to called party)
- repeated after 4 s
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Call Waiting tone
Congestion tone
(Call cannot be executed due to
congestion or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
(Sent to all parties during Intrusion)
Internal ringing signal - repeated after 4 s
External ringing signal - repeated after 4 s
Automatic Callback signal

Start the Phone – Log On/Off
BusinessPhone – Ericsson Dialog 4422 IP Office16
Start the Phone – Log On/Off
All system settings for your IP phone must be set by the system
administrator before you can use the phone.
When this is done, and the phone is connected to the local network
(LAN), your phone starts the start-up procedure automatically
when connected to the mains.
Notes:
The phone does not work during a power failure. After a
power failure the phone will restart automatically. However,
when a password is requested, you must log on before the
phone can be used again.
Reset the phone
If your phone does not work properly, you can use the following
procedure to reset the phone. This procedure will also clear the
Call list. After the procedure you must log on again to use the
phone.
íÉ# Press simultaneously for at least one second to reset the
phone.

17BusinessPhone – Ericsson Dialog 4422 IP Office
Start the Phone – Log On/Off
Start the Phone
Startup procedure
All the system settings for your IP phone must be set by the system
administrator before you can use the phone.
Connect the phone to the local network.
See the Installation section, “Install Cables” on page 110.
Note: Depending on the settings in your network and
telephone system, the start up procedure may be different
from phone to phone. Check the display on your phone and
read the required sections in this chapter to continue with
the start up procedure.
When the phone is connected to the network, your phone
automatically initiates the startup procedure when connected to
the mains.
Notes: The phone does not work when a power failure
occurs.After a power failure the phone will automatically
restart. After a power failure the Call List is cleared.
When the telephone is starting up (booting) a connected PC
will loose it’s network connection for about 10 seconds.

Start the Phone – Log On/Off
BusinessPhone – Ericsson Dialog 4422 IP Office18
LAN access control (network authentication)
(Dialog 4422 v. 2 phone only).
Your telephone might require a network authentication to gain
access to the network. In this case you must enter a valid user
identity and password.
Note: The user identity and password used for the network
authentication is not the same user identity and password
you use to log on. The password is obtained from, and can
only be changed by the system administrator.
zEnter your user identity.
(The Minus key is used to remove a wrong entry.)
ÂPress.
If a password is not required, the display shows your extension
number, and the phone is ready for use.
zEnter your password.
(The Minus key is used to remove a wrong entry.)
Note: The password can be entered with letters or
numbers, see section “Entering letters and numbers” on
page 24.
ÂPress.
If your user identity and password are accepted, the
phonecontinues with the startup procedure.
Note: If your user identity and password are not accepted,
contact your system administrator.
LAN access control
Enter user ID:

19BusinessPhone – Ericsson Dialog 4422 IP Office
Start the Phone – Log On/Off
Continued startup procedure
The display shows:
The xindicates a timer counting down seconds. If no key is
pressed during this time, “no change” is selected automatically.
Note: You can speed up the procedure by pressing the
Speaker key.
The administrator mode is used to change the IP settings in
your phone. This mode is reserved for your system
administrator.
The display now indicates that the phone is connecting to the
server and the software is loading. This takes about 1 minute. After
a self test, the phone is ready for use or ready for log on. To log on,
see section “Log on” on page 21
Use administrator mode
to change IP settings (x)

Start the Phone – Log On/Off
BusinessPhone – Ericsson Dialog 4422 IP Office20
Update software
If a new software for your IP-telephone has been made available on
your LAN by your system administrator, the following displays
might appear:
The xindicates a timer counting down seconds. If no key is
pressed during this time (approximately. 60 seconds), “Yes” is
selected automatically. You can speed up the procedure by
pressing the Loudspeaker key.
 Press to update the software (=Yes).
The software download takes about 30 seconds, then the startup
procedure continues automatically.
Note: It is important that you do not disconnect the power
from the phone while the new software is being
downloaded and saved. If a power failure occurs, the
software must be downloaded again.
If you want to continue to use the previously stored settings:
íPress to use the current version of the software (=No).
A new bootrom version
is available, update? (x)
A new application version
is available, update? (x)