
18
2 Year Guarantee
WHO WE ARE
1. We are HD CONNECTIVITY LTD trading as HDANYWHERE (“HDA”), a limited company registered under number 06046737 in England and Wales with its registered ofces at The
Hayseld, Malvern, WR14 1GF, United Kingdom.
OUR GUARANTEE TO YOU
2. We, HDANYWHERE warrant to you, the end user of the HDA hardware (the “Products”) that on the date of delivery of the Products to you, and for a period of 2 years from that date of
delivery, the Products shall:
(a) match any description that has been provided to you;
(b) be free from any signicant defects in their design, the materials used to make them, and the way they are made;
(c) be of satisfactory quality (within the meaning of the Consumer Rights Act 2015); and
(d) be t for any purpose held out by us.
This 2 year period, or, if the period has been extended to 3 years in accordance with paragraph 3, will be the “Guarantee Period”. We offer this guarantee to all our customers who are
resident and have an address in Great Britain and Northern Ireland.
EXTENDING YOUR GUARANTEE (NOT APPLICABLE TO ANY XTND)
3. On registering your Products with the HDA Cloud, the guarantee offered in paragraph 2 by us will automatically extend for a period of one year, provided that your registration takes
place within 30 days from the date of delivery. The one year guarantee extension starts automatically from the date that the original 2 year guarantee ends.
HOW TO CLAIM ON YOUR GUARANTEE AND YOUR REMEDIES
4. Subject to paragraphs 5 and 6 of this guarantee, Your sole remedies under Our guarantee to You are as follows:
(i)Up to 30 days: we will repair or replace your Products or provide you with a full refund of the price of the defective Products at your option.
(ii) Up to 6 Months: we will repair or replace your Products. If we are unable to repair or replace your Products we will provide you with a full refund of the price of the defective
Products.
(iii) Up to 2 (3) Years: we will repair or replace your Products. If we are unable to repair or replace your Products we will provide you with a partial refund of the price of the defective
Products based upon the devaluation of the Products since the time of purchase.
5. In order to claim under the guarantee given to you in paragraph 2 you will need to:
(a) give us notice in writing of your intention to claim under the guarantee during the Guarantee Period, and do so within a reasonable time after nding that some or all of the
Products do not comply with the guarantee set out in paragraph 2;
(b) show that the Products that you claim are defective, have been examined by a HDA Pro or other authorised or suitably qualied installer, and that they have[MG3] conrmed in
writing that the suspected defect in the Products stems solely from a fault in the HDA hardware;
(c) give us a reasonable opportunity to examine the Products in question;
(d) provide us with an order number and a dated sales or delivery receipt from an HDA Distributor, HDA Pro or other authorised dealer, reseller or installer of the Products.
(e) obtain from us in advance of returning the Products a return merchandise authorisation and/or case number[MG4] ; and
(f) (if asked to do so by us) return such Products to our place of business at our cost.
CIRCUMSTANCES WHERE YOUR GUARANTEE DOESN’T APPLY
6. We shall not be liable for the Products’ failure to comply with the guarantee set out in paragraph 2 in any of the following events: