Health O Meter Pro Plus 2101KL Installation guide

What is the warranty period for the 2101KL? Can the warranty period be extended?
The manufacturer warranty begins the date you purchase and covers the scale for 2 years. A 2 year
extended warranty is available for purchase with the item # SS-2101KL. To purchase an extended
warranty, contact your medical supply distributor.
Can the feet on the scale be replaced?
Yes, the feet on the 2101KL can be replaced. To purchase replacement feet, contact your medical
supply distributor and order item # B2266701-0.
Is the power adapter replaceable on the 2101KL?
For scales with a serial number including the letter “E”, “K” or “L”, the power adapter part # is
ADPT30. To purchase a replacement power adapter, contact your medical supply distributor.
If the power adapter is broken or unavailable, does the 2101KL operate on batteries?
The 2101KL can operate on batteries. The current version of the 2101KL that include the letter “E”
in the serial number operate using six D-cell batteries. Previous versions that include the letter “L”
in the serial number operate on six AA batteries. Health o meter® Professional recommends using
Alkaline batteries. Do not use zinc-carbon batteries.
The scale is not registering any weight, can that be xed?
Follow these check procedures. If still experiencing a problem contact Technical Support at 800-
638-3722 for troubleshooting assistance. Please have model number, serial number and date code
available from the base and display head before calling.
1. Ensure the scale is on a at solid surface.
2. Ensure sure nothing is touching or interfering with the pillar or the base of the scale.
3. Check that all feet are securely attached on the scale. Each foot should be completely hand
tightened then back the feet out 1-½ full turns.
4. Check the load cell cable connection. Ensure the cable connecting the display to the base is
connected in the port labeled “LOADCELL” and is connected at the base.
The scale will not power on with the power adapter, what can be done?
To ensure the scale will power on with battery operation install new batteries. For models with the
letter “E” in the serial number install six new D-cell batteries. For models with the letter “L” in the
serial number install six new AA batteries. If the scale will work on batteries and not the power
adapter, the power adapter may need to be replaced. To purchase a replacement power adapter,
contact your medical supply distributor and order item #ADPT30. If the scale will not power on
with new batteries or using the power adapter, contact Health o meter® Professional Scales
Customer Service at 800-638-3722.
2101KL
FAQs
Health o meter®Professional Scales
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: [phone]
Fax: [phone]
www.homscales.com

The scale is showing an error message, what does it mean?
Before contacting service personnel, refer to the following instructions to check and to correct any
failures. For further assistance, contact Health o meter® Professional Scales Technical Support at
1-800-638-3722.
Error Code Possible Cause Corrective Action
“UNDeR” A negative weight is present Press the TARE button to zero
the scale.
dashes and “OVERLOAD” The weight on the scale ex-
ceeds the capacity
Remove the excess weight and
use the scale according to its
limits
“Load Cell Cable Not Detect-
ed”
The load cell cable is not com-
pletely plugged into the ports
Inspect the load cell cable to
ensure it is completely plugged
into the ports on the back of
the display head and the back
of the platform. If cable was
plugged in, unplug and plug in
again until it clicks into place.
What information do I need before calling for troubleshooting assistance?
Please have model number, serial number and date code available from the base and display head
before calling. The sticker with the information is located on the back of the display head and the
second label is located at the back of the base.
How much certied weight does the scale require to be calibrated?
For models with the letter “E” in the serial number the minimum calibration weight is 200 lb / 100
kg. Maximum calibration weight is 1000 lb / 454 kg. For models with the letter “L” in the serial
number, the minimum calibration weight is 400 lb / 180 kg.
The display head is no longer working, can it be replaced?
The display head on the current version of the 2101KL can be replaced. Previous versions will need
item # PROKIT which includes new load cells for the base, a new load cell cable and a new display
head. The PROKIT also comes with a 1 year warranty. For more information contact Customer
Service at 800-815-6615.
The scale is weighing inaccurately, can that be xed?
The scale may need to be calibrated. Click this link to nd the calibration procedure: https://www.
homscales.com/calibration
If still experiencing a problem after calibrating, please contact Technical Support at 800-638-3722
for troubleshooting assistance. Please have model number, serial number and date code available
from the base and display head before calling. The sticker with the information is located on the
back of the display head and the second label is located at the back of the base.
2101KL
FAQs
Health o meter®Professional Scales
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: [phone]
Fax: [phone]
www.homscales.com

The scale is displaying a random weight when there is not a patient on the scale, can that be
xed?
Follow these check procedures.
1. Verify that all four feet on the underside of the scale are properly seated in the base. Each foot
should be completely hand tightened then back the feet out 1-½ full turns.
2. Ensure that the load cell cable is connected in the port on the back of the display head labeled
“Load Cell”. If connected, unplug and reconnect the cable into the port.
If still experiencing a problem, please contact Technical Support at 800-638-3722 for
troubleshooting assistance. Please have model number, serial number and date code available
from the base and display head before calling. The sticker with the information is located on the
back of the display head and the second label is located at the back of the base.
Can I determine when the scale was manufactured?
The date code located on the product label signies when the scale was manufactured. The rst
two numbers are the weeks and the last two numbers are the year. For example, a date code of
0420 means the scale was made in the 4th week of the year 2020.
What is the capacity of the 2101KL?
The capacity of the 2101KL is 1,000 lb / 454 kg.
What are the product dimensions of the 2101KL?
Product Footprint (w x d x h): 31” x 27” x 50” / 787 mm x 686 mm x 1270 mm
Product Weight: 66 lb / 30 kg
Does the 2101KL come with a power adapter?
Yes the scale comes with a 100-240V power adapter included.
Does the 2101KL ship via Ground service or does it require a freight carrier?
The scale ships via Ground service.
Does the 2101KL require assembly?
Yes the scale does require assembly. The manual provides step-by-step instructions and the tools
required are included with the scale.
What is the price of the 2101KL and where can I purchase it?
Health o meter® Professional products are sold exclusively through medical supply distributors.
Contact your medical supply distributor for pricing or to nd a distributor in your area contact
Customer Service at 1-800-815-6615.
What is the country of origin for the 2101KL?
The country of origin is China.
2101KL
FAQs
Health o meter®Professional Scales
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: [phone]
Fax: [phone]
www.homscales.com

Can I use the 2101KL on carpet?
The scale is recommend to be used on hard, level surface or industrial carpeting.
Can I send my scale for service or have a representative come to our facility?
Health o meter® Professional Scales does do not offer calibration or repair services. You can nd
calibration services near you or contact customer service at 800-815-6615 and we would be happy
to nd one for you. All scale must be calibrated using certied weights; tness weights are not
recommended.
2101KL
FAQs
Health o meter®Professional Scales
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: [phone]
Fax: [phone]
www.homscales.com
2101KL_FAQs_20210114