Heat & Glo 550TRSI-AUF User manual

1
Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
Models:
550TRSI-AUF
550TRSILP-AUF
Owner’s Manual
Installation and Operation
SAI Global
Ref No GSCS20163
AS4553:2008
•DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
•DO NOT SPRAY AEROSOLS IN THE VICIN-
ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.
• What to do if you smell gas
-DO NOT try to light any appliance.
-DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
•DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other flammable
materials.
• DO NOT PLACE ARTICLES ON OR AGAINST THIS
APPLIANCE.
• Keep clothing, furniture, draperies and other flammable
materials away.
This is a room sealed appliance and no other ventilation is
required than what is provided.
DO NOT DISCARD THIS MANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
DO NOT
DISCARD
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.

Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
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MODELS: 550TRSI-AUF, 550TRSILP-AUF
ARE SAI GLOBAL APPROVED FOR
NATURAL GAS, PROPANE OR BUTANE
AS A BALANCED FLUE HEATER.
Refer to the appliance data plates for gas
consumptions and pressures.
Installation of this appliance should only
be carried out by an authorized person
in accordance with the manufacturer’s
instructions. Appliance is to be installed
in full compliance with the National Gas
Installation Standard AS5601, the manu-
facturer’s instructions, and any local au-
thorities’ requirements for gas, electrical
and building regulations.
This appliance and its components are
tested and safe when installed in accor-
dance with this Installation Manual. Report
to your dealer any parts damaged in ship-
ment, specifically check glass condition.
The gas logs and flue system components
are in separate packages. Read all in-
structions before starting installation and
follow these instructions carefully during
installation to ensure maximum benefit and
safety. Failure to follow them will void your
warranty and may present a fire hazard.
The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided
by, and Heat & Glo, a brand of Hearth &
Home Technologies Inc. disclaims any re-
sponsibility for the following actions:
• Installation of any damaged heater or flue
system component
• Modification of the heater or balanced
flue system installation other than as
instructed by Heat & Glo, a brand of
Hearth & Home Technologies Inc.
• Improper positioning of the gas logs or
the glass door
• Installation and/or use of any component
part not manufactured or approved by
Heat & Glo, brand of Hearth & Home
Technologies Inc., not withstanding any
independent testing laboratory or other
party approval of such component part
or accessory.
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING THIS APPLIANCE.
IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible fire
hazard and will void the warranty. Save this manual for future reference.
It is the responsibility of the professionals involved with the service
and installation of the appliance to test the operation of the appliance
before leaving the installation site.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2010 • Printed in U.S.A.

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Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
Model Name: ___________________________________________ Date purchased/installed:__________________
Serial Number:__________________________________________ Location on fireplace: _____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an
elegant and clean alternative to wood burning fireplaces.
The Heat & Glo gas fireplace you have selected is designed
to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
We recommend that you record the following pertinent
information about your fireplace.
Homeowner Reference Information
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
Listing Label Information/Location
Serial Number
Type of Gas
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
Model Number
SAMPLE
SAI Global Certification Nº:
DMS (mm)

Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
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Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 6
1 Listing and Code Approvals
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
B. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . . 8
C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . . 8
D. Non-Combustible Materials Specification. . . . . . . . . . . . . . 8
E. Combustible Materials Specification . . . . . . . . . . . . . . . . . 8
F. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
User Guide
2 Operating Instructions
A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C. Fan Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
D. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
E. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 10
F. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
G. Remote Controls, Wall Controls and Wall Switches. . . . . 10
H. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 10
I. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 11
J. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 12
K. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
L. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 13
3 Maintenance and Service
A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 14
B. Maintenance Tasks-Qualified Service Technician . . . . . . 15
Installer Guide
4 Getting Started
A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 16
B. Design and Installation Considerations . . . . . . . . . . . . . . 17
C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 17
D. Inspect Appliance and Components. . . . . . . . . . . . . . . . . 17
5 Framing and Clearances
A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 18
B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . 19
C. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
D. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 21
6 Termination Locations
A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 22
7 Vent Information and Diagrams
A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
D. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8 Vent Clearances and Framing
A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 36
B. Wall Penetration Framing. . . . . . . . . . . . . . . . . . . . . . . . . 36
C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 37
D. Install Attic Insulation Shield. . . . . . . . . . . . . . . . . . . . . . . 38
E. Installing the Optional Heat-Zone-240V Kit . . . . . . . . . . . 38
9 Appliance Preparation
A. Top Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
B. Rear Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
C. Installing the Non-combustible Board. . . . . . . . . . . . . . . . 41
D. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 41
E. Covers Removal For Servicing. . . . . . . . . . . . . . . . . . . . . 42
F. Components Removal For Service . . . . . . . . . . . . . . . . . 42
G. Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
H. Adjustments And Replacement Parts. . . . . . . . . . . . . . . . 42
I. Install Trim and/or Surround . . . . . . . . . . . . . . . . . . . . . . . 42
J. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
10 Installing Vent Pipe (DVP and SLP Pipe)
A. Assemble Vent Sections (DVP Pipe Only) . . . . . . . . . . . . 43
B. Assemble Vent Sections (SLP Pipe Only) . . . . . . . . . . . . 44
C. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 44
D. Secure the Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . 45
E. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 45
F. Install Support Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . 46
G. Install Firestops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
I. Heat Shield Requirements for Horizontal Termination . . . 48
J. Install Metal Roof Flashing. . . . . . . . . . . . . . . . . . . . . . . . 48
K. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 49
L. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 49
11 Gas Information
A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 50
B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12 Electrical Information
A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
B. IntelliFire Ignition System Wiring . . . . . . . . . . . . . . . . . . . 52
C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 52
D. Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
E. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 54

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Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
!= Contains updated information.
13 Finishing
A. Mantel and Wall Projections. . . . . . . . . . . . . . . . . . . . . . . 62
B. Facing Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
14 Appliance Setup
A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 63
B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 63
C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
E. Log Placement Instructions . . . . . . . . . . . . . . . . . . . . . . . 64
15 Troubleshooting
A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 67
16 Reference Materials
A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 69
B. Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
C. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 71
D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
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B. Limited Lifetime Warranty

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Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10

Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
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A. Appliance Certification
1Listing and Code Approvals
MODELS: 550TRSI-AUF, 550TRSILP-AUF
LABORATORY: SAI Global
TYPE: Gas Space Heating Appliance
STANDARD: AS4553-2008
C. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 610 meter elevation:
Reduce input rate 4% for each 305 meters feet above
610 meters.
D. Non-Combustible Materials Specification
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
E. Combustible Materials Specification
Materials made of or surfaced with wood, compressed pa-
per, plant fibers, plastics, or other material that can ignite
and burn, whether flame proofed or not, or plastered or
unplastered shall be considered combustible materials.
F. Electrical Codes
All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.
The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certification standards and listed
by the applicable laboratories.
This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31
B. Gas Pressure Requirements
WARNING! Risk of Explosion! An in-line regulator
MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.
Pressure requirements for 550TRSI-AUF and 550TRSILP-
AUF fireplaces are shown in table below.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.
The fireplace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 60 mbar or 6 kPa.
If the fireplace must be isolated from the gas supply pip-
ing system by closing an individual shut-off valve, it must
be of the handle-less type.
Natural Gas Propane
Inlet Pressure 1.13 kPa 2.75 kPa
Outlet Gas Pressure 0.80 kPa 2.40 kPa
Maximum Gas Consumption 28 MJ/h 26 MJ/h
Burner Injector DMS 40 (2.49 mm) .057 DMS (1.45 mm)
Pilot Injector .0121 0.0181
An in-line regulator MUST be installed if the gas pressure exceeds 3.7 kPa. Failure to install a regulator could damage valve.
!
!

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Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
Figure 2.1 General Operating Parts
B. Your Fireplace
WARNING! DO NOT operate fireplace before read-
ing and understanding operating instructions. Failure
to operate fireplace according to operating instructions
could cause fire or injury.
DECORATIVE DOORS
(NOT SHOWN)
SECTION 2.E.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 14.J.
MANTEL
SECTION 5.D
HEARTH
FAN KIT
SECTION 2.C.
CLEAR SPACE
SECTION 2.D.
GRATE
SECTION 3.C.
If you expect that small children or vulnerable adults may
come into contact with this fireplace, the following precau-
tions are recommended:
• Install a physical barrier such as:
- A decorative firescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
A. Gas Fireplace Safety
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
•DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other
flammable materials.
• Keep clothing, furniture, draperies and other flammable
materials away.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether
operating or cooling down.
• Teach children to NEVER touch the fireplace.
• Consider not using the fireplace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/staysafe.
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 6 volt transformer plug and remove batteries on
IPI models.
2Operating Instructions
User Guide

Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. B • 8/10
10
D. Clear Space
WARNING! DO NOT place combustible objects in front
of the fireplace or block louvers. High temperatures may
start a fire. See Figure 2.2.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Figure 2.2 Clear Space
C. Fan Kit
A fan is shipped with this appliance.
F. Fixed Glass Assembly
See Section 9.E.
E. Decorative Doors and Fronts
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause fireplace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the fixed glass
panel. DO NOT operate the fireplace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative door or front.
G. Remote Controls, Wall Controls and Wall
Switches
Follow the instructions supplied with the control installed
to operate your fireplace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
CLEAR SPACE
3 FT. IN FRONT OF FIREPLACE
H. Before Lighting Fireplace
Before operating this fireplace for the first time, have a
qualified service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fireplace with fixed glass assembly removed.