Heat & Glo CF750ENH User manual

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 1
Owner’s Manual
Installation and Operation
Models:
CF550E
CF550ENH
CF550EV
CF750E
CF750ENH
CF750EV
Electric Fireplace
DO NOT DISCARD THIS MANUAL
CAUTION
• Important operating
and maintenance
instructions included.
• Leave this manual with
party responsible for
use and operation.
• Read, understand
and follow these
instructions for safe
installation and
operation.
DO NOT
DISCARD
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
WARNING
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as heater.
• Alert children and adults to hazards of high
temperatures.
• Keep clothing, furniture, draperies and other
combustibles away.
Glass and other surfaces are hot
during operation and cool down.
If the information in these instruc-
tions is not followed exactly, a
fire may result causing property
damage, personal injury, or death.
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
• Comply with all minimum clearances to
combustibles as specified. Failure to
comply may cause house fire.
WARNING

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Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
2
Read this manual before installing or operating this heater.
Please retain this owner’s manual for future reference.
Congratulations on selecting a Heat & Glo electric fireplace.
The insert you have selected is designed to provide the utmost
in safety, reliability and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.
This owner’s manual should be retained for future reference.
We suggest you keep it with your other important documents
and product manuals.
The information contained in this owner’s manual unless noted
otherwise, applies to all models.
Your new Heat & Glo electric fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the Heat
& Glo family of fireplace products!
Homeowner Reference Information
Model Name: Date purchased/installed:
Serial Number: Location on heater:
Dealership purchased from: Dealer phone:
Notes:
We recommend that you record the following pertinent
information about your heater:
Listing Label Information/Location
The model information regarding your specific heater can be found on the rating plate located in the upper left corner of the
firebox.
Congratulations!
Hearth & Home Technologies Inc.
1915 W. Saunders Street
Mt. Pleasant, IA 52641
UL 2021 FIXED AND LOCATION
DEDICATED ELECTRIC ROOM HEATER
MODEL XXXX DATE
SERIAL XXXXXXX
VOLTS: 120V
WATTS: 1500W
FREQUENCY:60Hz
Heater
Model Serial #

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 3
Note: An arrow () found in the text signifies change in content.
Table of Contents
1 Listing and Code Approvals 4
A. Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Getting Started 5
A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5
B. Design and Installation Considerations . . . . . . . . . . . . 6
C. Tools and Supplies Needed. . . . . . . . . . . . . . . . . . . . . 6
D. Inspect Heater and Components. . . . . . . . . . . . . . . . . 6
3 Framing and Clearances 7
A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7
B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4 Wiring 9
A. 120VAC Wall Outlet Installation. . . . . . . . . . . . . . . . . . 9
B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9
C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10
D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10
5 Heater Preparation 11
A. Secure and Level the Heater. . . . . . . . . . . . . . . . . . . 11
6 Finishing 12
A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 12
C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7 Heater Setup 14
A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . 14
B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
8 Operating Instructions 15
A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
B. Hand Held Remote Control Transmitter . . . . . . . . . . 16
C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . . 17
D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17
9 Troubleshooting 18
A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 18
10 Maintenance and Service 19
A. Cleaning the Firebox and Control Compartment. . . . 19
B. Cleaning the Glass Doors and Back Acrylic Panel . . 19
C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19
D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20
E. Maintenance Task List . . . . . . . . . . . . . . . . . . . . . . . . 20
11 Reference Materials 21
A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21
B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
4
A. Certification
This heater has been tested in accordance with the UL2021
Standards for fixed and location-dedicated electric room
heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All compo-
nents are UL or CSA safety certified.
This heater has been tested and listed for use with the op-
tional components specified in this manual. These optional
components may be purchased separately and installed at
a later date.
Heat & Glo is a registered trademark of Hearth & Home
Technologies Inc.
1
1 Listing and Code Approvals

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 5
Not intended for use as a primary heat source.
This heater is tested and approved as a decorative heater.
It should not be factored as a primary heat source in
residential heating calculations.
Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualified installer, service agency or your
dealer.
WARNING
A. Important Instructions
When using electrical heaters, basic precautions should al-
ways be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:
•Read all instructions before using this heater.
•This heater is hot when in use. To avoid burns, do not let
bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.
•Extreme caution is necessary when any heater is used
by or near children or invalids and whenever the heater
is left operating and unattended.
•Always unplug heater when not in use.
•Do not operate any heater with a damaged cord or plug
or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
•Do not use outdoors.
•This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
•Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from
traffic area and where it will not be tripped over.
•To disconnect heater, turn controls to “OFF”, then remove
plug from outlet.
•Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock
or fire, or damage the heater.
•To prevent a possible fire, do not block air intakes or
exhaust in any manner.
•A heater has hot and arcing or sparking parts inside. Do
not use it in areas where gasoline, paint, or flammable
liquids are used or stored.
•Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause
fire, electric shock, or injury to persons.
•Avoid the use of an extension cord because the extension
cord may overheat and cause a risk of fire. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.
•Always use properly grounded fused and polarized
outlets.
•Always use ground fault protection where required by
electrical code.
•Always disconnect power before performing any cleaning,
maintenance or relocation of the heater.
•To prevent a possible fire, do not burn wood or other
materials in this heater.
•To prevent electric shock or fire, always use a certified
electrician should new circuits or outlets be required.
•When transporting or storing the heater, keep in a dry
place free from excessive vibration and store as to avoid
damage.
•SAVE THESE INSTRUCTIONS FOR FUTURE
REFERENCE.
2
Getting Started
Fire Risk!
• Do not install or operate damaged
heater.
•Do not modify heater.
• Installation other than as instructed by
Hearth & Home Technologies Inc. is
strictly prohibited.
• Do not operate the heater without fully
assembling all components.
• Installation and/or use of any component
part not approved by Hearth & Home
Technologies.
WARNING
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
6
B. Design and Installation Considerations
Check building codes prior to installation.
• Installation MUST comply with local, regional,
state and national codes and regulations.
• Consult insurance carrier, local building inspector,
fire officials or authorities having jurisdiction about
restrictions, installation inspection, and permits.
CAUTION
When planning a heater installation, it is necessary to deter-
mine the following information before installing:
• Where the heater is to be installed. See Sections
3 and 4.
• Electrical wiring. See Section 4.
• Framing and finishing details. See Sections 3 and 6.
• Whether optional accessories—devices such as a fan, wall
switch or remote control—are desired. See Section 11.
Reciprocating saw Framing material
Pliers Wall-finishing materials
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits
Plumb line Safety glasses
Level Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails
• Keep heater dry.
• Mold or rust may cause odors.
CAUTION
D. Inspect Heater and Components
• Carefully remove the heater and components from the
packaging.
• Report to your dealer any parts damaged in shipment.
•Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
Fire Risk
Inspect heater and components for damage.
Damaged parts may impair safe operation.
• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components
Report damaged parts to dealer.
WARNING
Sharp Edges
• Wear protective gloves
and safety glasses during
installation.
CAUTION
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
C. Tools and Supplies Needed
Before beginning the installation be sure the following tools
and building supplies are available:
Note:
• Illustrations and photos reflect typical installations
and are FOR DESIGN PURPOSES ONLY.
•Illustrations/diagrams are not drawn to scale.
•Actual installation/appearance may vary due to
individual design preference.
• Hearth & Home Technologies reserves the right to
alter its products.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 7
3
Framing and Clearances
A. Selecting Heater Location
Several options are available to you when choosing a loca-
tion for your heater. This heater may be used as a room
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the floor, carpet or raised on a hearth.
Fire Risk
Provide adequate clearances.
• Around air openings
• To combustibles
• For service access.
Locate heater away from traffic areas.
WARNING
B. Clearances
Figure 3.1 shows all clearances that must be maintained
around the heater.
Fire Risk
Due to high temperature, this heater should
be located out of high traffic areas.
• Keep combustible materials such as
furniture, pillows, bedding, papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.
WARNING
Electrocution Risk
• NEVER locate this heater where it may fall
into a bathtub or other water container.
• Contact local building administrator for
information on bathroom intallations.
DANGER
Fire Risk!
• Prevent contact with sagging, loose
insulation.
• Do NOT install against vapor barriers or
exposed insulation.
WARNING
Do NOT use this heater if any part has been under water.
Immediately call a qualified service technician to inspect
the heater and to replace any part of the control system
which has been under water.
WARNING
D
B
A
1 in. (26 mm) min.
14 in.
(356 mm)
14 in.
(356 mm)
A
A
C
Figure 3.1 Heater Locations
Fire Risk
• Comply with all minimum clearances to
combustibles as specified.
Failure to comply may cause fire.
WARNING
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
Model A B C D
CF550E
Series
in. 36-1/4 45 22-1/2 31-7/8
mm 921 1143 572 810
CF750E
Series
in. 41-1/8 50 25 35-3/8
mm 1045 1270 635 899

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
8
C. Framing
Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All re-
quired clearances to combustibles around the heater must
be adhered to.
A*
B*
(header height)
14 in.
(356 mm) *If using the PBT or BKT Cabinet Trim Kits,
increase the width (A) by 1-1/4 in. (32 mm)
and header height (B) by 5/8 in. (16 mm).
Mantel height listed is measured
from the BASE of the heater.
3/4 in. - 12 in.
(19 mm - 305 mm)
C
(CEILING)
30 in. min.
(762 mm)
Figure 3.2 Framing the Heater
Model A B C
CF550E
Series
in. 36-1/4 31-1/4 31-1/2
mm 921 794 800
CF750E
Series
in. 41-1/4 34-7/8 35
mm 1048 886 889

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 9
Note: This heater must be electrically wired and grounded
in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C2.1 as
appropriate.
All wiring must be done by a qualified electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.
Shock Risk
Improperly grounded outlets could cause
electrical shock.
• Always use properly grounded, fused and
polarized outlets.
• Always used ground fault protection where
required by electrical code.
WARNING
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
CAUTION
Disconnect remote controls during your extended absence.
This will prevent accidental operation of the heater.
CAUTION
A. 120VAC Wall Outlet Installation
• The heater is The heater is wired from factory with a
polarized plug.
• For ease of electrical hook up, you may wish to install the
heater near an existing outlet. A 15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential
in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular
basis when the heater is operated. Additional appliances
on the same circuit may exceed the current rating of the
circuit breaker.
• Before plugging heater into wall outlet, make sure all
control switches are in the “OFF” position. To access
the controls, lift up on the lower grille panel and rotate it
forward.
• If the power cord is not being used, go to Step B below. If
the cord does not reach the outlet, a No. 16-AWG minimum
wire size extension cord rated for a minimum of 1875 watts
may be used.
B. 120VAC Hardwire Installation
(Minimum 14 gauge two conductor wire, non-metallic
sheathing with ground.)
• Turn off circuit breaker.
• Access knockout.
• Disconnect black and white wires between the heater
and plug. Remove the power cord. Remove the electrical
knockout and install the cable clamp (not provided) onto
the hole. Remove the connectors on the wires from the
heater and strip them back 1/2 in.
• Feed 8 in. of service wire through cable clamp (not
provided) and secure.
• Connect black and white wires of the heater to the
black and white wires from the service. Connect green
(ground) wire from heater to the ground of the service.
See Figure 4.1.
• Wall switch wiring (see below) is to be done at this time.
• Use a 4 in. cover plate (not provided) over access hole if
required.
• Remove the protective cover by cutting the tape located
on the outer perimeter.
Shock Risk
Improperly grounded outlets could cause
electrical shock.
• Always use properly grounded, fused and
polarized outlets.
• Always use ground fault protection where
required by electrical code.
WARNING
Shock Risk
Fire Risk
Improperly protected power cords could
cause electrical shock or fire.
• Do not pinch the cord or lay against a
sharp object.
• Do not cover the cord with carpeting, throw
rugs or runners.
• Secure and arrange cord to avoid a
tripping hazard.
WARNING
Note: Follow all national and local electrical codes.
4
Wiring

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
10
+
-
A
A
B
B
FLAME MOTOR
THERMOSTAT
RELAY
HEAT SWITCH
OPTIONAL
BLOWER
BLOWER
HEATER1
HEATER2
240VAC
BLACK
RED
HIGH LIMIT
POWER NEUTRAL MUST NOT
CONNECT TO VIRTUAL
NEUTRAL OF HEATERS OR
BLOWER IN 240VAC VERSION
120VAC - 240VAC 60HZ SPLIT-PHASE
3 PIN
WIRING
HARNESS
WHITE
HEATER1
HIGH LIMIT
120VAC
BLACK
RED
-12VDC
120VAC PLUG or 120/240VAC HARD WIRED
120VAC 60Hz
GROUND
NEUTRAL
120VAC 60Hz
LINE1 HOT
240VAC 60Hz
LINE2 HOT
POWER
12VDC
SUPPLY
REMOTE OR
WALL ON/OFF
SWITCH
REMOTE
HEAT
CONTROL
SPEED CONTROL
-12VDC
DIMMER
120VAC
LAMPS
R2
D1
DIODE
LAMP LAMP
Figure 4.1 120V/240V Wiring Diagram
C. 240VAC Hardwire Installation
(Minimum 14 gauge three conductor wire, non-metallic
sheathing with ground.)
• Turn off circuit breaker.
• Remove access knockout located on the right side of
heater.
• Disconnect black and white wires between the heater
and plug. Remove the power cord. Remove the electrical
knockout and install the cable clamp (not provided).
Remove the connectors on the wires from the heater and
strip them back 1/2 in.
• Feed 8 in. of service wire through cable clamp (not
provided) and secure.
• Connect black, white and red wires of the heater to the
black, white and red wires from the service. Connect green
(ground) wire from heater to the ground of the service. See
Figure 4.1.
• Wall switch wiring (see below) is to be done at this time.
• Cover the access hole with a 4 in. cover plate (not
provided) if required.
• Remove the protective cover by cutting the tape located
on the outer perimeter.
D. Wall Switch Wiring (12VDC)
*Do not connect wires to 120/240VAC* (hardwired heat-
ers only)
• Turn off circuit breaker.
• Remove access knockout located on the right side of
heater.
• Feed 8 in. of wire for the wall switch through the cable
clamp and secure. Low voltage wire can be used for the
wall switch connection. It is recommended to only go 10 ft
from the heater to the wall switch.
• Locate the light blue (wall switch) wires in the heater.
Connect one wall switch (blue) wire to wire for switch and
connect the other wall switch (blue) wire to the other wire
for switch.
• Cover the access hole with a 4 in. cover plate (not
provided) if required.
• Run the wall switch wire to the wall box and connect to a
wall switch (WSK-21 & WSK-21-W).


Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 11
5
Heater Preparation
A. Secure and Level the Heater
Shock Risk
Improperly grounded outlets could cause
electrical shock.
• Always use properly grounded, fused and
polarized outlets.
• Always use ground fault protection where
required by electrical code.
WARNING
Shock Risk
Fire Risk
Improperly protected power cords could cause
electrical shock or fire.
• Do not pinch the cord or lay against a
sharp object.
• Do not cover the cord with carpeting, throw
rugs or runners.
• Arrange and secure cord to avoid a tripping
hazard.
WARNING
Note: Follow all national and local electrical codes.
Note: Select a suitable location that is not susceptible
to moisture and is away from drapes, furniture and high
traffic areas.
Fire Risk
• Do not install or operate damaged heater.
• Do not modify heater.
• Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.
• Do not operate the heater without fully assembling all
components.
• Installation and/or use of any component part not
approved by Hearth & Home Technologies.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
WARNING
Fire Risk!
• Prevent contact with sagging, loose
insulation.
• Do NOT install against vapor barriers or
exposed insulation.
WARNING
Nailing Flanges
(both sides)
Figure 5.1 Proper Positioning, Leveling and Securing Heater
The diagram shows how to properly position, level, and se-
cure the heater (see Figure 5.1). Nailing tabs are provided to
secure the heater to the framing members.
• Place the heater into position.
• Level the heater from side to side and front to back.
• Shim the heater as necessary.
• Bend out nailing tabs on each side.
• Keep nailing tabs flush with the framing.
• Secure the heater to the framing by using nails or screws
through the nailing tabs.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
12
6
Finishing
A. Finishing Material
• Combustible Material
Material which is made of or surfaced with wood,
compressed paper, plant fibers, plastics, or any material
capable of igniting and burning, whether flame proofed or
not, plastered or not plastered.
• Non-Combustible Material
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Combustible
Finishing
Material
Grilles
Figure 6.1 Finishing Materials
Note: The heater is a zero clearance fireplace and may
be finished with combustible or noncombustible finishing
materials.
When using paint or lacquer to finish the mantel, they must
be heat-resistant to prevent discoloration.
Note: Finishing materials are normally installed behind
the nailing flanges or up to the sides of the nailing flanges.
Allow room for the front to be added and the heater to be
anchored.
B. Finishing Checklist
• Power supply service must be either completed or placed
within the heater prior to finishing to avoid reconstruction.
Wall switch wires (hardwired heaters only) must also
be completed to avoid reconstruction. See Section
“4. Wiring”.
• Combustible material may cover the black outer surface
by 1/2 in. on the 120V heaters only. See Figure 6.2.
• Combustible material may not cover the black outer
surface on 240V heaters. See Figure 6.3
• Grilles and air openings cannot be covered in any
circumstances.
• Noncombustible material may cover all black outer
surfaces. Grilles and air openings may not be covered.
• Protective cover may stay on during framing, but must
be removed before final finishing. Once final finishing
has been completed, the protective cover can be used to
protect heater until final installation is complete.
stud
drywall
combustible
material
appliance face
(top view)
1/2 in.
(13 mm)
Figure 6.2 Finishing-Top View (120V)
stud
drywall
combustible
material
appliance face
(top view)
Figure 6.3 Finishing-Top View (240V)

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 13
C. Mantel
Mantel height listed is measured
from the BASE of the heater.
3/4 in. - 12 in.
(19 mm - 305 mm)
A
(CEILING)
30 in. min.
(762 mm)
Figure 6.4 Mantel Specifications
Fire Risk
Do NOT obstruct air inlet or outlet grilles.
Do NOT modify grilles.
• Modifying or covering grilles could cause
temperature rise and fire hazard.
Finishing materials must not interfere with:
• Air flow through grilles or louvers
• Operation of louvers or doors
• Access for service
WARNING
Model A
CF550E Series in. 31-1/2
mm 800
CF750E Series in. 35
mm 889

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
14
A. Remove Shipping Materials
Cut and discard ties securing the logs to the grate and bun-
dling the firescreen. Remove screws holding ember bed
shipping tabs in place (located in front of ember bed), re-
move tabs and discard. Replace screws.
B. Clean Heater
The heater was cleaned at the factory but dust may have
accumulated during shipping.
• Vacuum firebox area and wipe acrylic panel (in back of
firebox) with a dry, lint-free cloth or paper towel. DO NOT
USE GLASS CLEANER! It will ruin the acrylic panel.
• Remove all fingerprints and smudges from the front trim
and glass doors to avoid permanently burning them into
the finish.
C. Accessories
Refer to the instructions included with the accessory.
7
Heater Setup

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 15
Fire Risk
• Do not operate heater before reading and
understanding operating instructions.
Failure to operate heater properly may
cause fire.
WARNING
A. Manual Controls
Access Controls
• Controls are located behind the lower grille panel. To
access the controls, lift up on the lower grille panel and
rotate it forward.
Function of Manual Controls
• Main Power Switch
- Main power switch is used to provide power to all
controls. When the main power switch is on, the heater
is turned on by the manual control on the heater,
the remote control (optional) and/or the wall switch
(optional).
- When the main power switch is off, the manual
switches, remote control and wall switch will not
work.
MOTION INTENSITY THERMOSTAT
HEATER MAIN
POWER LEARN
MOTION
INTENSITY THERMOSTAT
HEATER/BLOWER ASSEMBLY SWITCH
MAIN POWER SWITCH
LEARN
Figure 8.1 Dashboard Controls
- It is recommended that during long periods of non-
usage that the main power switch is turned to the “OFF”
position.
• Flame/Ember Bed Intensity Control
- Turn the control knob clockwise to increase the
intensity.
- Turn the control knob counter-clockwise to reduce the
intensity.
• Flame/Ember Bed Motion Control
- Turn the control knob clockwise to increase the
motion.
- Turn the control knob counter-clockwise to reduce the
motion.
• Heater/Blower Assembly Switch
- The heater/blower assembly will operate only if the
switch is turned on.
- When the heater/blower assembly switch is in the
“OFF” position, the heater can operate with flame but
no heat.

8
Operating Instructions

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
16
B. Hand Held Remote Control Transmitter
RCE-HNG-B (Optional)
• The RCE-HNG-B is an optional accessory listed with the
Crestfire Series heaters.
• The transmitter is a radio frequency remote control. The
frequency can be found on the back side of the transmitter.
The range of the transmitter is approximately 20 ft from
heater.
• When the remote LED light is RED, the heater has been
turned on or off by the remote transmitter. The manual
controls located on the dashboard will override any other
external controls (remote control/wall switch) used to
operate the heater.
• Hand Held Remote Transmitter/Heater Initialization
- The transmitter operates on a 12V battery (included)
made specifically for remote controls and electronic
lighters. Install the 12V battery supplied with the heater
into the battery compartment of the hand held remote
transmitter. It is recommended that alkaline batteries
always be used for longer battery life and maximum
operational performance. If the signal light does not
illuminate (when it normally would), check the position
of the transmitter’s battery.
- Initialization only has to be done once.
- Turn the main power switch on.
- Locate the LEARN button on the dashboard. The
LEARN button is located behind the lower grille/panel.
To push the button, use a blunt object (such as a
pencil).
- Push the button in and release. The heater will
beep.
- Push and hold either the ON or OFF button on the hand
held remote transmitter. A beep will indicate heater and
remote have been initialized.
Fire Risk
All electric heaters have hot and arcing or
sparking parts inside.
• Keep combustible materials, gasoline
and other flammable vapors and liquids
clear of heater.
• Do NOT store flammable materials close
to heater.
• Keep all such liquids well away from the
heater while it is in use.
Combustible materials may ignite.
WARNING
Odors and vapors released during initial
operation.
• Curing of high temperature paint.
• Open windows for air circulation.
Odors may be irritating to sensitive individuals.
CAUTION
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
• Keep children away.
• CAREFULLY SUPERVISE children in same room as
heater.
• Alert children and adults to hazards of high
temperatures.
• Do NOT operate with protective barriers removed.
• Keep clothing, furniture, draperies and other
combustibles away.
Glass and other surfaces are hot during
operation and cool down.
WARNING

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 17
• Remote Transmitter Function
- The hand held remote transmitter is only an ON/OFF
control. When the transmitter is active, the remote
LED light will be RED. Upon initial use, there may be
a delay of three seconds before the remote receiver will
respond to the transmitter. This is part of the system’s
design.
- With the main power switch (located on the heater
system) in the “ON” position, press the ON button on
the hand held remote transmitter to turn on the heater.
The transmitter does not control/change the other
switches or controls located on the heater. Features
of the heater (flame motion and heater system) will
remain in their last set position. If you would like to
change the setting you will have to access the manual
controls (located on the heater) to set the desired
position.
- To turn off the heater, press the OFF button on the
hand held remote transmitter.
C. Wall Switch Control
(hardwired heaters only) (WSK-21 & WSK-21-W)
• The wall switch wiring can be found in the
Section “4. Wiring”.
• The wall switch has an operating voltage of 12VDC, do
not hook up to 120/240VAC. For installations you can
use 24AWG thermostat wire connected to a standard wall
switch. It is recommended not to exceed 15 ft of wire from
heater.
• With the main power switch (located on the dashboard)
in the “ON” position, the wall switch can turn the heater
on and off. The wall switch does not control the other
switches or controls located on the dashboard. Features of
the heater (flame motion and heater/blower assembly) will
remain in their last set position. If you would like to change
the setting, you will have to access the manual controls
(located on the heater) to set the desired position.
• The heater must be turned on and off by the wall switch.
D. FCC Requirements
If this equipment does cause harmful interference to radio
or television reception, which can be determined by turn-
ing the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio or TV technician
for help.
Canadian Equipment Requirements
This digital apparatus does not exceed the Class A/Class B
limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian
Department of Communications.
This device complies with RSS-210 of Industry and Science
Canada. Operation is subject to the following two conditions:
1) This device may not cause interference and 2) this device
must accept any interference, including interference that
may cause undesired operation of the device.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses
and can radiate radio frequency energy, and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
18
9
Troubleshooting
A. Troubleshooting Guide
Issues Possible Causes Solutions
Heater doesn’t turn on with the main
switch or remote transmitter.
1. Power switch is off. 1. Turn the power switch to the “ON” position.
2. Circuit breaker is tripped 2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. Loose wiring. 4. Check all wiring for loose connections.
Heater is on, but no flame or low flame
intensity.
1. The bulbs are burned out 1. Replace the bulbs.
2. Loose wiring. 2. Check all wiring for loose connections.
Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Flame element is not attached to the
motor.
2. Reattach the flame element to the motor.
3. Motor is defective. 3. Replace the motor.
Excessive noise in the lower portion of
the heater.
1. Flame element isn’t seated properly. 1. Reinstall the flame element.
2. Motor is defective. 2. Replace the motor.
Heater/blower assembly doesn’t come
on.
1. Heater/blower assembly switch is off. 1. Turn the heater switch to the “ON” position.
2. Thermostat is set too low. 2. Move the thermostat knob clockwise until you hear a
“click”.
3. Heater/blower assembly is overheated. 3. The heater/blower assembly is protected by a thermal
cutout switch. Shut off all heater switches on the
dashboard including the main power switch. Wait 5
minutes, then turn the heater on.
4. Loose wiring. 4. Check all wiring for loose connections.
Fan runs but not heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heater/blower assembly.
Heater element is on but fan doesn’t
run.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Fan is defective. 2. Replace the heater/blower assembly.
The heater/blower assembly doesn’t
turn off.
1. Thermostat is set too high. 1. Move the thermostat knob counter-clockwise until you
hear a “click”.
Excessive noise in upper portion of the
heater.
1. Build up of dirt on the fans. 1. Clean all fans.
2. Heater fan is defective. 2. Replace the heater/blower assembly.
Remote control doesn’t work. 1. Remote is out of range. 1. Move remote closer to the heater.
2. Low batteries. 2. Replace the batteries.
Odor. The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05 19
10
10
Maintenance and Service
Shock Risk
Burn Risk
Cleaning, performing maintenance or moving
this electric heater without disconnecting
power and allowing the heater to cool could
create a shock or burn hazard.
• Turn controls to “OFF”.
• Remove plug from outlet or turn off the
circuit breaker to the heater.
WARNING
Bulbs
Remove Screws
Remove Screws
Figure 10.1 Replacing the Bulbs
A. Cleaning the Firebox and Control Compart-
ment
Keep the firebox, control compartment and heater system
clean. Clean by brushing and vacuuming at least once a
year. To access the control compartment, follow the instruc-
tions for replacing the light bulbs. Follow the heater system
maintenance instructions to access the heater system. Fail-
ure to do this may shorten the fan’s life. Always disconnect
power before performing any cleaning or maintenance.
Handle glass assembly with care.
When cleaning glass door:
• Avoid striking, scratching or slamming
glass.
• Do NOT use abrasive cleaners.
• Use a hard water deposit glass cleaner on
white film.
• Do NOT clean glass when it is hot.
CAUTION
B. Cleaning the Glass Doors and Back Acrylic
Panel
The acrylic panel is cleaned in the factory during the assem-
bly process. During shipment, installation, handling, etc.,
the acrylic panel surface may collect dust particles. These
can be removed by buffing lightly with a clean dry cloth.
To remove fingerprints or other marks, the acrylic panel can
be cleaned with a damp cloth using a mild soap and water
solution. DO NOT USE GLASS CLEANER! IT WILL RUIN
THE ACRYLIC PANEL! The acrylic panel should be com-
pletely dried with a lint free cloth or paper towel.
In the event of acrylic panel breakage, vacuum all remain-
ing pieces with a shop vac. DO NOT VACUUM IF PIECES
ARE HOT! Replace acrylic panel with a panel ordered direct
or through your local distributor only. Never use substitute
material.
C. Replacing the Light Bulbs
The light bulbs will need to be replaced when the flame and/
or ember bed is dark on one side. Replace the bulbs with
75 watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at
local hardware, lighting stores, online or by phone. Sylvania
model 75Q/CL/MC/RP or Satco model S3157 are recom-
mended.
• Turn off circuit breaker or unplug heater before replacing
the light bulbs.
• Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).
• Remove the four outer screws. See Figure 10.1.
• Pull dashboard towards you to expose the light
compartment (the light compartment does not need to be
pulled all of the way out of the heater).
• Carefully remove burned out bulb from light socket. Place
new bulb in socket. Follow directions on light bulb package
for handling requirements.
• Slide dashboard back into heater and make sure all wires
are inside heater.
• Reinstall the four screws removed earlier.
• Turn on circuit breaker or plug heater back into wall
outlet.

Burn Risk
Accidental burning of the skin could occur.
• Allow at least 15 minutes for the light
bulbs to cool before touching them.
WARNING

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
20
E. Maintenance Task List
Inspect Maintenance Tasks
Glass Doors 1. Inspect glass panels for cracks. Replace if this condition is present.
2. Confirm there is no damage to glass or glass frame. Replace as necessary.
3. Clean glass using a non-abrasive cleaner such as Brasso©.
Circulation Compartment 1. Remove any foreign objects.
2. Verify unobstructed air circulation.
D. Heater/Blower Assembly Maintenance
• Turn off the circuit breaker/unplug the heater before
servicing the heater/blower assembly.
• Allow heater to cool before removing.
• Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).
• Remove the four outer screws. See Figure 10.2.
• Pull dashboard towards you to expose the light
compartment (the light tray does not need to be pulled all
of the way out of the heater).
• Reach into the back of the left rear corner of the light tray
and unplug wire harness from connector. To remove plug,
squeeze both sides and pull.
• Remove the hood by pulling it straight out.
• Remove the upper grille panel/door front by lifting it up
and out.
• Remove the four outer screws. See Figure 10.2.
• Pull the heater/blower assembly out of heater.
• Slide the heater/blower assembly back into the heater,
making sure that the wires do not touch the heater/blower
assembly housing.
• Once the front of the heater/blower assembly is flush with
heater, reinstall the four screws removed earlier.
• Replace the upper grille panel and hood.
• Plug the wire harness back into the connector in the back
of the left rear corner of the light tray.
• Slide dashboard back into heater and make sure all wires
are inside heater.
• Reinstall the four screws removed earlier.
• Turn on the circuit breaker or plug the heater back into
the wall outlet.
Remove
Outer
Screws
Figure 10.2 Installing Heater/Blower Assembly