Heat & Glo RED40-N-AU User manual

Heat & Glo • RED40-N-AU, RED40ST-N-AU • 2294-900 Rev. G • 7/14 1
Models:
RED40-N-AU
RED40ST-N-AU
Owner’s Manual
Installation and Operation
DO NOT DISCARD THIS MANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
DO NOT
DISCARD
• Important operating
and maintenance
instructions included.
• Read,understandandfollow
these instructions for safe
installation and operation.
Ref No: GMK10107
AS4553:2008
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glassand other surfacesare hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other flammable
materials.
• DO NOT place articles on or against this appliance.
• Keep clothing, furniture, draperies and other flammable
materials away.
This is a room sealed appliance and no other ventilation is
required than what is provided.
• DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
• DO NOT SPRAYAEROSOLSINTHE VICIN-
ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’sphone. Followthegassupplier’s
instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier. WARNING! DO NOT modify this appliance.

Heat & Glo • RED40-N-AU, RED40ST-N-AU • 2294-900 Rev. G • 7/142
Listing Label Information/Location
Model Name:___________________________________________ Date purchased/installed:__________________
Serial Number:__________________________________________ Location on fireplace:_____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
A. Congratulations
Congratulationson selecting aHeat& Glo gas fireplace,an
elegant and clean alternative to wood burning fireplaces.
TheHeat &Glogas fireplaceyouhaveselected isdesigned
to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
We recommend that you record the following pertinent
information about your fireplace.
Gas and Electric
Information
Serial Number
Type of Gas
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
Homeowner Reference Information
Model Number
Model:
Serial:
RED40ST-N-AU
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Certification N°: GMK10107
Injector Size:....................................................................................#34 DMS (2.8 mm)
Inlet Gas Pressure:..........................................................................................1.13 kPa
Outlet (Manifold) Gas Pressure:......................................................................0.76 kPa
Maximum Nominal Gas Consumption............................................................36.0 MJ/h
Electrical Rating......................................................................................240V 50hz 1A
This unit is designed to be recessed into framed construction.
TO BE INSTALLED ON WOOD FLOORING OR NON-COMBUSTIBLE FLOORING.
See installation manual for details.
Gas Type:
NATURAL GAS
MADEINUSA
2294-990C
RED40-N-AU
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.

Heat & Glo • RED40-N-AU, RED40ST-N-AU • 2294-900 Rev. G • 7/14 3
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 5
1 Listing and Code Approvals
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
B. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . . 8
C. High Altitude Installations. . . . . . . . . . . . . . . . . . . . . . . . . . 8
D. Non-Combustible Materials Specification. . . . . . . . . . . . . . 8
E. Combustible Materials Specification . . . . . . . . . . . . . . . . . 8
F. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
User Guide
2 Operating Instructions
A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
D. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 10
E. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
F. Decorative Media Options . . . . . . . . . . . . . . . . . . . . . . . . 10
G. Remote Controls, Wall Controls and Wall Switches. . . . . 10
H. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 10
I. IPI Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
J. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 11
K. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 12
L. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
M. FrequentlyAsked Questions . . . . . . . . . . . . . . . . . . . . . . 13
3 Maintenance and Service
A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 14
B. Maintenance Tasks-Qualified Service Technician . . . . . . 15
4 Getting Started
Installer Guide
A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 16
B. Design and Installation Considerations . . . . . . . . . . . . . . 17
C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 17
D. Inspect Appliance and Components. . . . . . . . . . . . . . . . . 17
5 Framing and Clearances
A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 18
B. Constructing the Appliance Chase. . . . . . . . . . . . . . . . . . 19
C. Clearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
D. Mantel and Wall Projections. . . . . . . . . . . . . . . . . . . . . . . 21
6 Termination Locations
A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 22
7 Vent Information and Diagrams
A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
D. Measuring Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8 Vent Clearances and Framing
A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 31
B. Wall Penetration Framing. . . . . . . . . . . . . . . . . . . . . . . . . 31
C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 32
D. Install Attic Insulation Shield. . . . . . . . . . . . . . . . . . . . . . . 33
9 Appliance Preparation
A. Appliance Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
B. Securing and Leveling the Appliance. . . . . . . . . . . . . . . . 35
C. Active Convection Technology . . . . . . . . . . . . . . . . . . . . . 36
10 Installing Vent Pipe (DVP Pipe)
A. Assemble Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . . 37
B. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 38
C. Secure The Vent Sections . . . . . . . . . . . . . . . . . . . . . . . . 38
D. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 39
E. Install Decorative Ceiling Components . . . . . . . . . . . . . . 39
F. Install Metal Roof Flashing. . . . . . . . . . . . . . . . . . . . . . . . 40
G. Assemble and Install Storm Collar. . . . . . . . . . . . . . . . . . 40
H. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 41
I. Heat Shield Requirements for Horizontal Termination . . . 41
J. Install Horizontal Termination Cap . . . . . . . . . . . . . . . . . . 41
11 Gas Information
A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 42
B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
12 Electrical Information
A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
B. Junction Cord Information . . . . . . . . . . . . . . . . . . . . . . . . 45
C. IntelliFire Plus™ Ignition System Wiring . . . . . . . . . . . . . 45
D. Electrical Service and Repair. . . . . . . . . . . . . . . . . . . . . . 46
E. IPI Plus Wiring Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . 47
F. Active Convection Blower Replacement . . . . . . . . . . . . . 48
G. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 51


Heat & Glo • RED40-N-AU, RED40ST-N-AU • 2294-900 Rev. G • 7/144
= Contains updated information.
13 Finishing
A. Splatter Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
B. Framing and Finishing Instructions . . . . . . . . . . . . . . . . . 57
C. Mantel and Wall Projections. . . . . . . . . . . . . . . . . . . . . . . 60
D. Facing Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
E. Mesh Fronts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
14 Appliance Setup
A. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 65
B. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
D. Glass or Stone Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
E. Porcelain Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
F. Rock Media Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 69
G. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
H. Install the Mesh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
I. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
15 Troubleshooting
A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 73
B. Frequently Asked Questions/Troubleshooting . . . . . . . . . 75
16 Reference Materials
A. Appliance Dimension Diagram. . . . . . . . . . . . . . . . . . . . . 76
B. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 78
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
D. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88


Heat & Glo • RED40-N-AU, RED40ST-N-AU • 2294-900 Rev. G • 7/14 5
AUSTRALIAN WARRANTY INFORMATION
Warranty information in the attached manual is for international markets,
not Australia. For Australian warranty information, please see below.
Hearth & Home Technologies (HHT)
7571 215th Street West, Lakeville, MN 55044
0011-1-651-345-1777
www.heatnglo.com
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorized dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
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price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
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an independent, authorized HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal-
lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
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Warranty Period Heat & Glo Manufactured Appliances and Venting Components Covered
Parts Labor Gas Wood Pellet EPA
Wood Coal Electric Venting
1 Year X X X X X X X All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations listed
2 years XXX Igniters, Electronic
Components, and Glass
X X X X X Factory-installed blowers
X Molded refractory panels
3 years X Firepots and burnpots
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B. Limited Lifetime Warranty