Heatmiser Neo stat-e User manual

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Model:

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Table of Contents

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Product Image

Table of Contents

What is a Programmable

Room Thermostat?

Installation Procedure

Mode Select

Pairing the neoHub

Pairing the neoStat-e

What is a Mesh Network?

1

29-30

31

32

33

34

35

LCD Display

Setting the Switching Times

Factory Reset

Timer Override

Optional Features

Optional Features Table

Time Clock Mode Wiring Diagram

Mode 2 - Time Clock

LCD Display

Temperature Display

Setting the Clock

Setting the Comfort Levels

Setting the Temperature

Temperature Hold

Locking/Unlocking the neoStat-e

29

Mode 1 - Thermostat 10

11-12

13

14

15-16

17

18

19

Frost Protection

Power ON/OFF

Holiday Programming

Optional Features

Re-calibrating the Thermostat

Error Codes

Thermostat Mode Wiring Diagram

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21

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23-26

27

28

Available in : Sapphire Black and Glacier White

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The way to set and use your programmable room thermostat is to nd the lowest

temperature settings that you are comfortable with at the dierent times you have

chosen, and then leave it alone to do its job.

The best way to do this is to set the room thermostat to a low temperature

– say 18°C , and then turn it up by 1°C each day until you are comfortable with the

temperature. You won’t have to adjust the thermostat further. Any adjustment above

this setting will waste energy and cost you more money.

You are able to temporarily adjust the heating program by overriding or using the

temperature hold feature. These features are explained further on pages 17 and 18

of this manual.

Programmable room thermostats need a free ow of air to sense the temperature,

so they must not be covered by curtains or blocked by furniture. Nearby electric

res, televisions, wall or table lamps may also prevent the thermostat from working

properly.

What is a Programmable Room Thermostat?

A programmable room thermostat is both a programmer and a room thermostat.

A programmer allows you to set “On”and “O”periods to suit your own lifestyle.

A room thermostat works by sensing the air temperature, switching on the heating

when the air temperature falls below the thermostat setting, and switching it o once

this set temperature has been reached.

So a programmable room thermostat lets you choose what times you want the heating

to be on, and what temperature it should reach while it is on. It will allow you to select

dierent temperatures in your home at dierent times of the day (and days of the week)

to meet your particular needs and preferences.

Setting a programmable room thermostat to a higher temperature will not make the

room heat up any faster. How quickly the room heats up depends on the design and

size of the heating system.

Similarly reducing the temperature setting does not aect how quickly the room cools

down. Setting a programmable room thermostat to a lower temperature will result in

the room being controlled at a lower temperature, and saves energy.

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Series

1

Installation Procedure

This neoStat-e is designed to be ush mounted and requires a back box of

35mm (minimum depth) to be sunk into the wall prior to installation.

Step 1

Remove the screw from the bottom face of the thermostat then carefully separate

the front half from the back plate.

Step 2

Place the thermostat front somewhere safe.

Terminate the thermostat as shown in the diagrams on pages 28 of this booklet.

Note: For time clock wiring connections, terminate as shown on page 35.

Step 3

Screw the thermostat back plate securely into the back box.

Step 4

Clip the front of the thermostat onto the back plate, securing it in place with the

retaining screw.

Do

Mount the thermostat at eye level.

Read the instructions fully so you get the best from our product.

Don’t

Do not install near to a direct heat source as this will aect functionality.

Do not push hard on the LCD screen as this may cause irreparable damage.

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3 4

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Series

Mode Select

This neoStat-e can either be used as a thermostat or a time clock.

Thermostat mode is the default setting.

To change between thermostat or time clock modes, follow these steps.

• Use the Left / Right keys to scroll to SETUP .....................................................

• Press and hold the Tick key for 10 seconds ......................................................

• Use the Left / Right keys to scroll between modes ........................................

Mode 1 = Thermostat

Mode 2 = Time Clock

Note: the selected option will ash.

• Press the Tick key to conrm selection .............................................................

The neoStat-e will revert to the main display screen for the selected mode.

For time clock mode instructions, rst pair the time clock with the neoHub as

explained on page 8, then turn to page 29.

The next step is to join the neoStat-e to the neoHub, we recommend joining the

neoStat-e located nearest to the neoHub rst.

To add a neoStat-e, follow these steps;

• Select Add Zone, enter a zone title and press Add Zone again.

• You now have two minutes to join the neoStat-e to the neoHub.

• On the neoStat-e, use the Left / Right keys to select SETUP and press Tick.

Pairing the neoHub

Pairing the neoStat

To pair the neoHub with the neoApp, follow these steps.

• Connect the power supply to the neoHub.

• Connect the neoHub to your router with the Ethernet cable provided. The router

will automatically assign an IP address to the neoHub, the Link LED will light up

once the neoHub has connected to your network.

• Download the FREE Heatmiser neoApp from the Apple App Store, Google Play

Store or Amazon App Store and register an account.

• Once you have registered your account, press the Login button then press the

Add Location option.

• Press the connect button on the neoHub to add the location to your account.

• When successfully connected, enter a title for the new location (e.g. Home) and

congure the time zone for the system.

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Series

Mode 1 - Thermostat

What is a Mesh Network

NeoStats work using a mesh network, meaning neoStats have the ability to send and

receive signals via other thermostats/time clocks on the network.

This signal is relayed from one device to another until it reaches its destination.

This communication method extends the communication range whilst oering

increased network stability when compared with standard RF thermostats.

The Mesh symbol is shown when the device is communicating with the neoHub,

if the mesh symbol disappears this indicates connection to the neoHub has been lost.

• Feature 01 is displayed on screen.

• Press the Tick key to pair the neoStat-e to the neoHub ....................................

• The MESH symbol appears ashing on the display.

• When the neoStat-e successfully connects to the neoHub the MESH symbol will

be permanently displayed.

• Press Next to add more zone or press Finish to complete the setup.

Please note, you only have to pair the hub to your account once. To pair any additional

neoStats, select Add Zones from the Manage Zones option in the neoApp.

23

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Series

1. Day Indicator - Displays the day of the week.

2. Mesh Symbol – Displayed when connected to the neoHub.

3. Floor Limit Symbol – Displayed when the oor probe has reached the

temperature limit set on feature 07.

4. Frost Symbol – Displayed when frost protection mode is active.

5. Flame Symbol – Displayed when the thermostat is calling for heat, ashes when

optimum start is active.

6. Floor/Room Temp – Indicates the current sensor mode.

7. Set – Displayed when changes are being made to the program schedule or

current set point.

8. Key Lock Indicator – Displayed when the KeyLock is Locked.

9. Program Indicator – Displayed during programming to show which period is

being altered.

10. Main Menu – Displays which option is currently selected.

11. Temperature Format – Degrees Celsius or Fahrenheit.

12. Temperature – Displays the current sensor temperature.

13. Clock - Time displayed in 24 hour format.

14. Holiday Left – Displayed when the thermostat is in holiday mode.

15. Hold Left – Displayed when a temperature hold is active, the remaining time

will be shown.

LCD Display

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This neoStat-e can be congured for dierent sensor options such as built in air sensor,

oor sensor or both. The display will clearly indicate which sensor is being used by

showing either “Room Temp” or “Floor Temp” before the actual temperature value.

When the neoStat-e is set to use both the air & the oor sensor, the room temperature

will be displayed by default.

To view the current oor temperature, press and hold the Left and Right arrow keys

for 5 seconds, the oor temperature will then be displayed. .......................................

Setting the Clock

To set the clock, follow these steps.

• Use the Left / Right keys to scroll to CLOCK ........................................................

• Press Tick to conrm selection ...........................................................................................

• Use the Up / Down keys to set the hours (24 hour format) ............................

• Press Tick to conrm selection ...........................................................................................

• Use Up / Down keys to set the minutes ................................................................

• Press Tick to conrm selection ...........................................................................................

• Use Left / Right keys to set the the day .................................................................

• Press Tick to conrm selection and return to the main display ...........................

Temperature Display

Day

Minutes

Room Temperature Floor Temperature

Hours

1615

Series

• Use the Up / Down keys to set the hours ..............................................................

• Press Tick to conrm ..............................................................................................................

• Use the Up / Down keys to set the minutes .........................................................

• Press Tick to conrm ..............................................................................................................

• Use the Up / Down keys to set the temperature .................................................

• Press Tick to conrm the settings .....................................................................................

• Press the Right arrow key .....................................................................................................

• LEAVE will now ash and the current settings will be displayed.

• Press Tick to alter LEAVE settings ......................................................................................

• Repeat these steps to set all comfort levels.

• For any unused periods set time to --:--

• Use the Left / Right keys to scroll to DONE and press Tick .......................

Comfort Levels Explained

The neoStat-e oers three program mode options; Weekday/Weekend programming,

7 Day programming and 24 Hour programming. There is also the option to

use the thermostat as a Non-Programmable thermostat.

When thermostats are connected to the mesh network, the program mode for the system

is congured by using the neoApp.

The thermostat is supplied with comfort levels already programmed, but these can be

changed easily. The default times and temperature settings are;

07:00 - 21°C (Wake) 09:00 - 16°C (Leave) 16:00 - 21°C (Return) 22:00 - 16°C (Sleep)

If you only want to use 2 levels, you should program the unused levels to --:--

For Weekday/Weekend programming, the four comfort levels are the same for Mon-Fri, but can

be dierent for Sat-Sun. For 7 Day programming each day of the week can have four dierent

comfort levels. In 24 Hour mode all days are programmed with the same comfort levels.

• To program the comfort levels, use the Left / Right keys to scroll to EDIT .............

• Press Tick to conrm selection .......................................................................................................

• Use the Left / Right keys to select day / period of week (the selection will ash).

• Press Tick to conrm selection ........................................................................................................

• WAKE will now ash and the current time and temperature setting will be shown.

• Press Tick to alter WAKE settings ..................................................................................................

1817

Series

Temperature Control

The Up / Down keys allow you to adjust the set temperature .............................

When you press either key, you will see the word SET and the desired

temperature value. Use the Up / Down keys to adjust the SET value ...............

Press Tick to conrm settings and return to the main display ....................................

Temperature Hold

The temperature hold function allows you to manually override the current operating

program and set a dierent temperature for a desired period.

• Use the Left / Right keys to scroll to HOLD ...........................................................

• Press Tick to conrm selection ..........................................................................................

• Use the Up / Down keys to set the desired Hold period .................................

• Press Tick to conrm selection ..........................................................................................

• Use the Up / Down keys to set the desired Hold temperature ......................

• Press Tick to conrm selection ..........................................................................................

You will see the HOLD LEFT indication is displayed on screen.

The time will countdown the set duration and then revert to the normal program.

To cancel a temperature Hold, repeat these steps but reduce the Hold time to 00:00 hrs

HOLD LEFT Indicator

Hold Time Remaining

Set Temperature

Set Icon

Note: This new temperature is maintained only until the next programmed comfort level.

At this time, the thermostat will revert back to the programmed levels.

2019

Series

Locking the neoStat-e

The thermostat has a keypad lock facility. To activate the lock follow these steps.

• Use the Left / Right keys to scroll to HOLD & press Tick for 10 seconds

• The display will show 00:00 and you will need to enter a four digit pin number.

• Use the Up / Down keys to enter the rst two digits .......................................

• Press Tick to conrm .............................................................................................................

• Use the Up / Down keys to enter the second two digits ................................

• Press Tick to conrm ............................................................................................................

The display will return to the main screen and display the keypad lock indicator .....

Note: The keypad lock indicator is only displayed when the lock is active.

Unlocking the neoStat-e

To unlock the neoStat-e press Tick once. The display will show 00:00 and you will need to

enter the four digit pin number you set previously.

• Use the Up / Down and Tick keys to enter the rst two digits ............

• Use the Up / Down and Tick keys to enter the second two digits .....

The display will unlock and return to the main screen.

Use the Left / Right keys to scroll to the Power Icon ..............................................

The frost icon will toggle ON/OFF each time Tick is pressed ...................................................

In this mode, the neoStat-e will display the frost icon and will only turn the heating

ON should the room temperature drop below the set frost temperature (see page 23).

If the heating is turned ON whilst in frost mode, the ame symbol will be displayed.

To cancel the frost protect mode, navigate to the Power button again and press Tick.

Frost Protection Mode Enabled

Frost Mode

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Power On/O

The heating is indicated ON when the ame icon is displayed.

When the ame icon is absent, there is no requirement for heating to achieve the set

temperature but the neoStat remains active.

To turn the neoStat-e o completely, scroll to the Power Icon and hold

the Tick key for approximately 4 seconds until the display goes blank ...................

The display and heating output will be turned OFF.

To turn the thermostat back ON, press the Tick key once .............................................................

Holiday

In thermostat mode, the holiday function reduces the set temperature in your home

to the frost protection temperature setting (see page 23).

In time clock mode, the holiday function maintains the timed output as OFF.

The thermostat will maintain this temperature for the duration of the holiday and will

then automatically return to the program mode on your return.

• Use the Left / Right keys to scroll to HOLIDAY and press Tick ...............

• Using the Up / Down keys enter the number of days holiday .....................

• Press Tick to conrm settings ............................................................................................

To cancel, repeat these steps but reduce the Holiday duration to 00 days.

Note: A holiday period does not start until 00:00 the next day. For example, if you set

a holiday period on Friday for 2 days, Saturday will be counted as the rst day and the

thermostat will revert back to the programmed schedule at 00:00 on Monday.

Thermostat completely OFF Thermostat powered ON

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Series

Optional Features Explained

THE FOLLOWING SETTINGS ARE OPTIONAL AND IN MOST CASES

NEED NOT BE ADJUSTED.

Feature 01 – Pairing To neoHub: This function is used to connect the thermostat to the

neoHub.

Feature 02 - Switching Dierential: This function allows you to increase the switching

dierential of the thermostat. The default is 1°C which means that with a set temperature

of 20°C, the thermostat will switch the heating on at 19°C and o at 20°C. With a 2°C

dierential, the heating will switch on at 18°C and o at 20°C.

Feature 03 - Frost Protect Temperature: This is the temperature maintained when the

thermostat is in Frost Mode. The range is 07 - 17°C. The default is 12°C and is suitable for

most applications.

Feature 04 – Output Delay: To prevent rapid switching, an output delay can be entered.

This can be set from 00 - 15 minutes. The default is 00 which means there is no delay.

Feature 05 – Temperature Up/Down Limit: This function allows you to limit the use of the

up and down temperature arrow keys. This limit is also applicable when the thermostat is

locked and so allows you to give others limited control over the heating system.

Feature 06 – Sensor Selection: On this neoStat-e, you can select which sensor should be

used. You can select between air temperature only, oor temperature, or both. When you

enable both sensors, the oor sensor is used as a oor limiting sensor and is designed to

prevent the oor from overheating.

Feature 07 – Floor Temp Limit: This function is available when mode 07 is set to 03 or 04.

You can set a oor limiting temperature between 20-45°C (28°C is the default setting).

Note: Air Sensor only MUST NOT be used to control electric under-oor heating.

Floor Sensor or Both should be used.

Feature 08 – Optimum Start: Optimum start will delay the start up of the heating

system to the latest possible moment to avoid unnecessary heating and ensure

the building is warm at the programmed time. The thermostat uses the rate of

change information to calculate how long the heating needs to raise the building

temperature 1°C (with a rate of change of 20, the thermostat has calculated the

heating needs 20 minutes to raise the building temperature 1°C) and starts the

heating accordingly.

Feature 09 - Rate of Change: Number of minutes for 1°C temperature rise.

Feature 10 – Cool Enable: Not Used On This Model

Feature 11 – Cool Set Temperature: Not Used On This Model

Feature 12 – Program Mode: Non-Programmable, Weekday/Weekend (5/2),

7 Day Programming or 24 Hour. The thermostat oers three programming modes and

the option of conguring it to work as a non-programmable thermostat.

Weekday/ Weekend - allows you to program 4 comfort levels for the weekday

and 4 dierent comfort levels for the weekend.

7 Day Program Mode - Each day has 4 comfort levels that can be programmed

independently.

24 Hour Mode - All days are programmed the same and repeat continuously.

Feature 13 - Temperature Format: This function allows you to select between

°C and °F.

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Adjusting the Optional Settings Optional Settings - Feature Table

• Use the Left / Right keys to select SETUP ..............................................................

• Press Tick to conrm selection ..................................................................................

• Use the Up / Down keys to scroll through features ..........................................

• Use the Left / Right keys to adjust the setting within each feature ...........

• Press Tick to conrm settings ....................................................................................

01

02

03

04

05

06

07

08

09

10

11

12

13

FEATURE

Pairing

Switching Dierential

Frost Protection Temperature

Output Delay

Up/Down Temperature Limit

Sensor Selection

Floor Temperature Limit

Optimum Start

Rate of Change

Cool Enable

Cool Set Temperature

Program Mode

Temperature Format

DESCRIPTION

Used to add zone to the neoHub

00 = 0.5oC

01 = 1.0oC (Default)

02 = 2.0oC

03 = 3.0oC

07o- 17oC (12oC = Default)

00 - 15 Minutes (00 = Default)

00o- 10oC (00 = Default)

00 = Built in Sensor (Default)

01 = Remote Air Sensor

02 = Floor Sensor Only

03 = Built in & Floor Sensor

04 = Remote Air & Floor Sensor

20oC - 45oC (28oC = Default)

00-05 (00 = Default)

Minutes to raise by 1oC

Not Used On This Model

00 = Non - Programmable

01 = Weekday/Weekend (Default)

02 = 7 Day Programming

03 = 24 Hour Mode

00 = oC, 01 = oF (00 = Default)

SETTING

Feature Number

Setting Value

2827

Series

RCD

MAINS SUPPLY

L N

MATTING OR WIRE - 16 AMP MAX

REMOTE AIR PROBE

(Optional)

FLOOR PROBE

TC-EM

RT2RT1 -NLOAD L

Floor

Sensor Remote

Air Sensor

N

230VAC

Re-calibrating the Thermostat

If you need to re-calibrate the thermostat, follow these steps.

• Use the Left / Right keys to scroll to the Power Icon ............................

• Press and hold Tick to turn the display OFF ...........................................................

• Press and hold the Tick and Down keys together for 10 seconds ..................

• The current temperature will appear on the display.

• Use the Up / Down keys to congure the new temperature value ..............

• Press the Tick key to conrm the change and the display will go blank ....

• Press the Tick key once to turn the thermostat ON ............................................

Wiring Diagram - neoStat-e

Error Codes

E0 = The internal sensor has developed a fault.

E1 = The remote FLOOR probe has not been connected.

The remote FLOOR probe has not been wired correctly.

The remote FLOOR probe is faulty.

E2 = The remote AIR probe has not been connected.

The remote AIR probe has not been wired correctly.

The remote AIR probe is faulty.

When terminated for thermostat operation the screen will display an error code if a fault

is detected.

This product must only be installed by a qualied electrician

and comply with local installation regulations.

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Series

1

4

5

2

10

7

9

3

8

6

Mode 2 - Time Clock

1. Day Indicator - Displays the day of the week.

2. Mesh Symbol – Displayed when connected to the neoHub.

3. Key Lock Indicator – Displayed when the KeyLock is Locked.

4. Set – Displayed when changes are being made to the program schedule or

current set point.

5. Program Indicator – Displayed during programming to show which period is

being altered.

6. Main Menu – Displays which option is currently selected.

7. Timer Status – Displays the current state of the timed output.

8. Clock - Time displayed in 24 hour format.

9. Holiday Left – Displayed when the thermostat is in holiday mode.

10. Hold Left – Displayed when a temperature hold is active, the remaining time

will be shown.

LCD Display

3231

Series

Setting the Switching Times

To program the switching times, follow these steps.

• Use the Left / Right keys to scroll to EDIT and press Tick .................................

• Use the Left / Right keys to select day/period of the week .............................

• Press Tick to conrm selection ...................................................................................

• 1 will now ash and the current ON time will be displayed.

The OFF time can be viewed by pressing the Down key ................................

• Select a switching time and press the Tick key ....................................................

• Use the Up / Down keys to select the ON time HOURS and press Tick .......

• Use the Up / Down keys to select the ON time MINUTES ................................

• Press Tick to conrm selection ..................................................................................

• Use the Up / Down keys to select the OFF time HOURS and press Tick .....

• Use the Up / Down keys to select the OFF time MINUTES ..............................

• Press Tick to conrm selection ..................................................................................

• Press the Right arrow key ............................................................................................

• 2 will now ash and the current ON time will be displayed.

• Repeat the steps above to set all periods. For any unused periods enter -- : --

• When complete, use the Left / Right keys to scroll to DONE and press

Tick to conrm all changes ........................................................................................

Factory Reset

To reset the device to factory default settings, follow these steps:

• Use the Left / Right keys to scroll to SETUP ...........................................................

• Press and hold the Tick key for 10 seconds ...........................................................

• All of the icons on the display will appear for 2 seconds, then the display

will show option 1 or 2.

• Use the Left / Right keys to scroll between modes (selection will ash) ....

Mode 1 = Thermostat

Mode 2 = Time Clock

• Press the Tick key to conrm selection ....................................................................

The thermostat will revert to the main display screen for the selected mode.

Note: Factory reset will cancel all parameters that were entered during the set-up and

pairing operations. These processes must be repeated after factory reset is completed.

3433

Series

To override the current timed output ON/OFF follow these steps.

• Use the Left / Right keys to scroll to HOLD and press Tick .......................

• Use the Up / Down keys to select either TIMER ON or TIMER OFF

and press Tick ...........................................................................................................

• Use the Up / Down keys to set the override duration e.g. 01:00 hours .......

• Press Tick to conrm settings and return to main display ...............................

Hold Left and the remaining time will now be displayed.

Timer Override

HOLD LEFT Indicator

Hold Time Remaining

Optional Settings - Feature Table

02

FEATURE

Program Mode

DESCRIPTION

01 = Weekday/Weekend Programming (Default)

02 = 7 Day Programming

03 = 24 Hour Mode

SETTING

Used to pair to the neoHub

01

Optional Features Explained

Feature 01 – Pairing To neoHub: This function is used to connect the time clock to

the neoHub.

Feature 02 - Weekday/Weekend (5/2), 7 Day Programming or 24 Hour Mode:

The time clock oers three programming methods;

Weekday/ Weekend (5/2) - Allows you to program 4 comfort levels for the

weekdays and 4 dierent comfort levels for the weekend days.

7 Day Program Mode - Each day has 4 comfort levels that can be

programmed independently.

24 Hour Mode - All days are programmed with the same times.

Pairing

3635

Series

RCD

MAINS SUPPLY

L N

RT2RT1 -NLOAD

LOAD

L

N

230VAC

Wiring Diagram - Time Clock Mode

This product must only be installed by a qualied electrician

and comply with local installation regulations.

Notes

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16 AMP MAX

3837

Series

Notes

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Notes

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Heatmiser neo Stat-e User manual

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