Helioscreen Helioshade Full Cassette Installation guide

www.helioscreen.com.au
Helioscreen Retractable Awning Range
User, Maintenance & Warranty Manual
Intelligent sun control solutions®

www.helioscreen.com.au
Table of Contents:
1. Basic Information
2. Explanation of the symbols
3. Validity
4. Safety
5. Proper intended Use
6. Product Information
7. Operation
8. Cleaning / Care
9. Maintenance
10. Removal
11. Warranty
12. Service Logbook
13. Trouble Shooting
14. Product Identification

www.helioscreen.com.au
1. Basic Information:
Many thanks for purchasing this Helioscreen product.
Please carefully read this operating guide before the initial use of the product to ensure
trouble-free operation.
To ensure the safety of persons, it is important to follow these instructions.
The notices in the operating guide are to be observed carefully.
The non-observance releases the manufacturer from all liability obligation.
Please also observe the notices on the product and on the packaging.
We request that you safeguard all manuals provided and pass these on to the new owner in the
case that the product is sold.
2. Explanation of the Notices:
Safety notices and important information can be found at the appropriate place in the text. They
are identified with a symbol.
This symbol identifies notices that are important for the safety of persons or for the
function of the awning.
This symbol indicates important product information for the user.
3. Validity:
This operating guide has validity for the following Helioscreen external products:
ARTICULATED ARM AWNINGS-
Helioshade Full Cassette
Helioshade Rubix
Helioshade Cocoon
Helioshade Fabric-Cassette
Helioshade Classic
Neo by Helioscreen

www.helioscreen.com.au
4. Safety:
All Helioscreen external products are designed and manufactured to suit Australian
conditions. Nevertheless, through non-observance of the corresponding guides during operation
of the systems, dangers for persons involved or impairment to the product or other items of
property can occur.
The product may only be operated in a technically perfect condition as well as in accordance
with its intended use, with an awareness of safety and dangers under observance of this
operating guide.
For all motorised products there is a risk of electrocution. Work on electrical components
may only be carried out by licensed electricians. Examine power cables regularly for wear or
other damage. The motor must never be used if the power supply cable is damaged.
Defects that could compromise the safety are to be rectified immediately.
5. Proper Intended Use:
Helioscreen external products are primarily used to protect against solar radiation.
In addition, they can within limits be employed as protection against rain
(for details refer to point 7.1).
Any other usage or usage beyond this is regarded as not the intended use.
The manufacturing company is not liable for damage occurring as a result of use other than
intended use. No modifications, extensions or conversions on Helioscreen external products
may be performed without the approval of the manufacturer.
Parts of Helioscreen external products not in perfect condition are to be exchanged immediately.
Only original spare parts provided by the manufacturer may be used. With parts procured from
third-parties there is no guarantee that these are designed and manufactured according to
stressing requirements and in accordance with relevant safety.
Additional loading of Helioscreen external products due to suspended objects or through the
anchoring of non-standard cables/ropes can lead to damage or the collapse of the product and
is therefore not permitted.
Installation and maintenance work may only be performed by suitably trained / qualified
personnel.
Helioscreen accepts no liability for damage resulting from any non-intended use.

www.helioscreen.com.au
6. Product Information:
Technical Data:
The dimensions and technical details of all Helioscreen external products can be examined in
the current product catalogue from any specialist retailer.
Data for the electric drive:
Parameter Value
Mains voltage 240 V AC
Current consumption 0.45 to 2.1 Amps (depending on drive)
Power consumption 90 to 460 Watt (depending on drive)
Class of protection for electric
drive
IP 44
Continuous operation motor approx. 4 minutes
The electric motor is not designed for continuous operation.
After approx. 4 minutes of operation, the thermal protection engages and the motor switches off.
After 15-30 minutes the motor is operational again, however with 1-2 minutes the renewed drive
time is significantly reduced.
Wind Limits:
All awnings are classified according to DIN EN 13561 Point 4.3. into wind resistance classes.
The higher the class, the higher the quality of the product.
Wind Class Wind Force Wind Speed
Class 0 undefined; product not tested or unsuitable
Class 1 4 (according to Beaufort wind scale) 20 - 27 km/h
Class 2 5 (according to Beaufort wind scale) 28 - 37 km/h
Class 3 6 (according to Beaufort wind scale) 38 - 49 km/h
Helioscreen external awnings wind class tables:
Helioshade Cassette, Fabric Cassette & Classic
A
wnin
g
s:
Wind Class
3 / *2
*For articulated arm awnings with VarioValance and projection of 3m or over wind class drops to 2.
Helioshade Rubix, Helioshade Cocoon & Neo Awnings:
Wind Class
2
The product may only be utilised up to the wind resistance class declared by the
manufacturer. As a guide conditions above Class 3 are when it is no longer comfortable to sit
outside while reading a newspaper, at this point the awning must be retracted.
Any damages caused by wind are not covered by warranty.

www.helioscreen.com.au
Optional sensors such a wind or motion sensors are to be used as an extra safeguard only.
Such sensors are to be considered as precautionary items only and should not be relied
upon as wind gusts may cause damage to the product before it has time to retract.
Suitable site consultation between property owner and suitably qualified installation
personnel should take place to determine any wind and / or motion sensitivity settings.
Accessories:
The following accessories are available for Helioscreen external products:
- Radio remote control
- Automatic control Sun / Wind / Rain
- Time clock operation
Detailed information about suitable accessories as well as their integration is available at every
Helioscreen specialist retailer.
7. Operation:
7.1 General Safety Information for the Operation of Helioscreen external products
The operation of Helioscreen external products may only be carried out by persons who
have received instruction by trained specialist personnel.
Ensure that children do not operate the products unsupervised.
Keep remote control units out of reach of children!
During operation please ensure the user can see the product whilst moving.
Do not touch the product when retracting or deploying it (danger due to pinch points).
The fabric / cloth may not be walked on and not loaded with foreign bodies.
No toys, objects or weights may be attached to the product. The resting against of objects
such as e.g. a ladder is also not allowed.
When working close to the projecting area of Helioscreen external products, the automatic
control (e.g. wind, sun control) must be switched off, so that the product cannot deploy
automatically.
Helioscreen external products should be retracted in the evenings and before leaving home.
With the formation of ice, snow or strong wind, Helioscreen external products may not be
deployed. Helioscreen external products can be used for limited protection against rain IF:
The system must be used on the minimum inclination of 15° (Equal to 25% or more) to allow
effective angle for water run off.
The unsupervised utilisation as protection against rain is not permissible, since the formation
of a water pocket cannot be entirely excluded. Under no circumstances should the user allow
the product to hold water, doing so can result in extensive damage to the fabric and system
which is not covered under warranty.

www.helioscreen.com.au
The VarioValance (optional accessory for articulated awnings) must be rolled up before the
system is retracted.
If the product fabric / cloth become moist or wet, the system must be extended as soon as
possible in order to dry the awning cloth (danger of the formation of stains and mildew,
damage to the awning material and the seams).
7.2 Operating Helioscreen external products with Hand Crank
a) Helioshade articulated arm series
Deploying the awning:
Engage hand crank in transmission lug and deploy awning to the position required or completely
by turning the crank in a clockwise direction.
The end position of the system (fully deployed) is set fixed. Thereby, the awning cloth always
remains tensioned. If the awning cloth loses tension, the tension is to be restored by retracting
the system slightly.
Retracting the awning:
Turn hand crank in an anti-clockwise direction until the system is closed.
On reaching the end position, do not continue to turn the hand crank inside and outside with
force, the risk of damage to the transmission exists and overstretching or wrinkling of the
cloth.
When you retract the awning, ensure that the cloth (fabric) is always wound up straight with even
tensions on the roller tube.
On reaching the end position, do not continue to turn the hand crank inside and outside with
force, the risk of damage to the transmission exists and overstretching or wrinkling of the
cloth.

www.helioscreen.com.au
7.3 Operating Helioscreen external products with Electric Drive
During the course of handover of the system, training by trained specialist personnel must
take place for operating the electric drive. Thereby the allocation of the operating elements is
explained.
Deploying the system:
Press the out button and deploy product to the required degree of shading, or completely. The
end position is reached when the motor switches off.
Retracting the system:
Press the in button and retract product to the required degree of shading or completely. The end
position is reached when the motor switches off.
If using remote control the middle button of the remote control may be used at any at any point
to stop the product.
During operation please ensure the user can see the product moving.
Supplementary information about special functions can be referred to in the documentation for
the motor control and operating devices.
8. Cleaning and Care:
Use suitable safety products and disconnect power when required.
Do not use any high-pressure cleaners or scouring agent and scouring sponges for
cleaning!
Solvents such as alcohol or petrol may not be used!
Note: When cleaning or servicing awnings with electric motors, always ensure that the
power is switched off to prevent accidental extension or retraction. Never wet the motor,
sensors or remote control. Doing so may cause damage not covered by the warranty.
Cleaning of Helioscreen external products:
Dirt can be removed from the system with a soft brush or a hand sponge.
Small spots can be rubbed off with a clean rubber eraser or brushed off when dry
Clean the fabric with a fine liquid detergent in warm water. Only use gentle on skin diluted soap
solution and a soft brush. It should then be rinsed thoroughly with clean cold water. It may be
necessary to repeat the process.
For heavier dirt and stains, we recommend a specially developed awning fabric cleaner, used in
accordance with its instructions (Please refer to the specific fabric cleaning instruction for your
type of fabric).
After cleaning, the awning cloth must be dried completely before retracting.

www.helioscreen.com.au
The aluminum frame of the system can be cleaned with a common household cleaner and wiped
off with a damp cloth. The following is from the powder coating Warranty by Dulux Australia;
“The effects of ultra violet light, pollution, dirt, grime and salt deposits can all accumulate on your
powder coated surface over time. To extend the effective life of powder coatings and protect any
warranty requirements that may exist, a very simple regular maintenance program should be
implemented and recorded for the removal of any residues.
As a general rule, cleaning should take place every six months. However, in areas where
pollutants are more prevalent, especially in coastal or industrial regions, a cleaning
program should be carried out on a more frequent basis (i.e. every three months).”
THREE STEPS TO CLEANING POWDER COATED / ANODISED SURFACES
1. Remove loose deposits with a wet sponge (avoid scratching the surface by dry dusting).
2. Using a soft clean cloth and a mild detergent in warm water, clean the powder coating to
remove dust, salt or other deposits.
3. Always rinse after cleaning with fresh water to remove any remaining detergent.
WARNING
In some cases, strong solvents recommended for thinning various types of paints and also for
cleaning up mastics/sealants are harmful to the extended life of the powder coated surface.
These solvents should not be used for cleaning purposes and will render the warranty void if
used. If paint splashes or sealants/mastics need to be removed then the following solvents can
be used safely: Methylated Spirits, White Spirits, Ethyl Alcohol, and Isopropanol.
As a warranty requirement all products are required to be cleaned regularly as outlined above.
For further details information see - https://duluxpowders.com.au/warranties/
General Information on external fabrics
Polyester and Acrylic fiber external fabrics are high-performance products with high UV and
fade resistance, anti-mould, water and dirt-resistant finish. They will provide years of comfortable
protection from the sun given the right care and attention. Do not allow build up of grim, dirt,
stains, sticks, leaves, bird droppings as doing so may permantently damage the fabric. Where
possible clean or hose off on sunny days.
Note: Despite the high level of technology in the manufacture of such awning fabrics, the
treatment of the fabric produces small defects that cannot be avoided. These small cosmetic
defects do not affect the life or the functioning of the fabric.

www.helioscreen.com.au
9. Maintenance:
The safe usage of Helioscreen external products can only be ensured if the system is
checked and serviced regularly.
All Helioscreen external products should be examined regularly for signs of wear and damage to
system, fabric covering or frame.
It is our recommendation that a service check be carried out every 12 months depending on
installation location and amount of usage as per point 7 in warranty. A service logbook should be
kept recording any cleaning, maintenance or repairs works to provide in the case of a warranty
claim.
If damage is noticed, then a Helioscreen specialist or suitably trained and licensed service
organization is to be commissioned for the repair.
All Helioscreen external products in need of repair must not be used to avoid further
damage.
In general, all mechanical parts are low-maintenance. Occasional lubrication of the moving parts
with a suitable dry lubricant, such as silicone spray (wet lubricants such as WD40 are not
recommended) and periodic checks and servicing by an external product specialist is required
and will prolong the life of the awning.
Extreme caution must be taken when working on the arm of articulated arm awnings. The
arm is built with a high amount of internal spring tension which can cause serious personal
injury. DO NOT adjust the arms on the awning unless you have been trained to do so.
Sensor maintenance
If there is a sensor control system, the sensor should be checked periodically for damage and
that it is functioning. Eg, Wind sensor, blow on the sensor. Rain sensor, pour a small amount of
water on the sensor.
If it does not work correctly, it must be checked by a specialist supplier
For all motorised products there is a risk of electrocution. Work on electrical components
may only be carried out by licensed electricians. Never wet the motor, sensors or remote control.
Doing so may cause damage not covered by the warranty.
10. Removal of Helioscreen external systems:
Damage to persons or property can result due to improper installation procedures.
Only allow removal of system to be carried out by a Helioscreen specialist or suitably trained and
licensed person.
For all motorised products there is a risk of electrocution. Work on electrical components
may only be carried out by licensed electricians.

www.helioscreen.com.au
11. Five Year Warranty:
Helioscreen Australia Pty Ltd warrants its external products, supplied by it to the Buyer, to be
free from defects in materials or workmanship under normal and proper use for a period of 5
years starting from invoice date and is only valid when full payment is received.
Helioscreen shall repair or replace with the least possible delay materials or equipment which
upon Helioscreen’s examination shall reveal itself to be defective and which shall have been
notified of in writing within 5 years as herein before mentioned.
It is the Reseller’s/Distributors responsibility to extend and service this warranty to the end user.
This is a condition of sale of Helioscreen Australia Pty Ltd Product.
Helioscreen shall not be liable for loss of damage, direct or consequential, arising out of the use
or inability to use, the goods or equipment supplied by Helioscreen. Before using, the
Buyer/Dealer with the ultimate user shall determine the suitability of the product for its intended
use and the user assumes all risks and liability in connection therewith.
All cost related to installation and re-installation are not the responsibility of Helioscreen.
Helioscreen will not be responsible for any consequential damages and freight costs following
the installation procedure.
If the Buyer resells any Helioscreen products to another Buyer or End-User, it shall include all of
the terms and provisions of this warranty in such resale. Helioscreen’s responsibility to any such
third party shall be no greater than Helioscreen’s responsibility under the warranty to the original
Buyer.
Helioscreen Reseller / Agents responsibiliy:
It is the responsibility of the agent selling the product to the end user to ensure a detailed and
thorough handover is carried out to inform the user of the limitations of the product and design
intent. All installations must be carried out by suitably trained and licensed persons. In the case
of a warranty claim the end user must contact the agent who supplied and installed the product.
Once a site inspection has been carried out all relevant information including details on the final
page of this document in addition to pictures where possible will be supplied to the manufacturer
to process the claim.
Fabric-Five Year Warranty
External textiles are warranted for their rot-proof properties and colour fastness
This warranty is valid under the following terms and conditions:
- For 5 years, Helioscreen shall either replace free of charge or, at its convenience, excluding
any costs or any other compensation for any reason whatsoever.
- Any complaint must be sent within ten days of the defect being noticed, accompanied by the
purchase invoice to the registered Helioscreen dealer where the product was purchased.
- The fabric must be kept available for inspection of manufacturer.
- Replacement or reimbursement of the defective fabric does not extend the duration of the
original warranty.

www.helioscreen.com.au
This warranty does not cover:
- Imperfections such as mottling, waffling, folds, etc. due to handling during preparation of the
awning or its installation – see further details below
- Defects due to the aging and normal wear of the fabric
- The consequences of the conditions of installation, the environment or the use not
corresponding to the normal conditions of use for the fabric
- The repair of damage or defects in the fabric resulting from accidents or negligence resulting
from force majeure.
Expressly excluded in particular is any deterioration due to:
- Faulty maintenance or the use of unsuitable products or instruments: no detergent, chemical
product or solvent can be used, nor any scraper or other instrument that may damage the
surface
- Lightning or other unusual weather conditions
- Atmospheric or phytosanitary pollution
- Soiling caused by animals
- Faulty assembly or handling by the user, the projection of various products, hanging objects on
the fabric, falling objects, bumps, road accidents, vandalism, burns from cigarettes or other
sources or fire.
Common irregularities in Acrylic awning fabrics
The following small irregularities in your fabric are normal and nothing to worry about.
The nature of the fabric is that, regardless of all the attention that is paid during manufacturing
and preparation, you might note some natural "imperfections" after your awning is installed.
Veining
Subsequent to handling during fabrication and assembly, acrylic fabrics treated with resins
containing fluoride may show “veining” visible against the sunlight caused by an optical effect
(differences in the refractions of light).
White Lines or Folds
Subsequent to handling during fabrication and assembly, acrylic fabrics treated with resins
containing fluoride may show small white traces that appear on the fabric due to the stiffness
that is caused by the fluoride treatment. These lines are particularly visible in light fabrics as they
are held up against the light.
Waviness / Waffel building or OR Corrugation in the seam / weld area
As the fabric rolls up along the roller tube on the awning the seams will roll up with more
accumulated material than the areas surrounding it. This difference in thickness may cause the
fabric to wrinkle slightly around the seams. This may affect one seam but not the seam next to it.
Stretching of the side hems
The fabric is usually kept permanently taut using an active spring system. Seams and hems
have a reinforcing effect but must also take most strain and withstand extremely high loads.
When the fabric is rolled up the hems and seams lay on top of one another, this increases the
pressure and tension even more. Seams and hems are pressed flat and increase in length.
When the awning is extended out this can lead to the side hems becoming wavy and hanging
down slightly.

www.helioscreen.com.au
Powdercoating-Five Year Warranty
Cleaning should take place every six months. However, in areas where pollutants are more
prevalent, especially in coastal or industrial regions, a cleaning program should be carried out
and recorded on a more frequent basis (i.e. every three months).
Although some strong solvents are recommended for removing sealants or other building
residues, these may be harmful to the extended life of the powder coated surface and should
also be avoided as the damage may not be visible immediately and may take up to twelve
months to appear. These solvents should not be used for cleaning purposes and will render the
warranty void if used. If paint splashes, sealants or other residue need to be removed, then
either Methylated Spirits, Turpentine, or White Spirits may be used safely.
Motors and controls- Five Year Warranty
Helioscreen warrants the motors and electronic accessories to be free from defects in material
and workmanship under normal and proper use for a period of five years from date of invoice.
Helioscreen’s only obligation shall be to repair or replace defective equipment which does not
conform to the warranty. Helioscreen shall not be liable for any injury, loss or damage, direct or
consequential, arising out of, or the inability to use, the equipment. Before using, Buyer and/or
the ultimate User shall determine the suitability of the product for its intended use, and User
assumes all risks and liability in connection therewith.

www.helioscreen.com.au
EXCLUDED FROM WARRANTY:
-If usage, adaptation or installation are not in accordance with our installation and operating
instructions.
-If the product has been opened, dismantled or returned with clear evidence of abuse or other
damage.
-If our written specifications are not properly applied by the Buyer when selecting the equipment.
-If our written instructions for installation and wiring of the electrical connections have not been
followed.
-If our equipment has been used to perform functions other than the functions it was designed to
handle, namely motorising window and door enclosures e.g. shades, awnings and projection
screens which subject the Helioscreen equipment to conditions which exceed its rated capacity.
Please consult Helioscreen about warranty for any uses other than that above.
-If Helioscreen equipment is used with electrical accessories (switches, relays, etc.) that have
not been previously approved in writing by the Helioscreen Engineers Department.
-If electrical accessories and other components have been used in disregard of the basic wiring
diagram for which they were designed.
All costs related to installation and reinstallations of the Helioscreen equipment covered by this
warranty are not the responsibility of Helioscreen. Helioscreen will not be responsible for any
consequential damages during the following installation procedures.
If the buyer resells any Helioscreen products to another Buyer or End User, it shall include all of
the terms and provisions of this warranty in such resale. Helioscreen’s responsibility to any such
Third Party shall be no greater than Helioscreen’s responsibility under the warranty of the Buyer.
THIS WARRANTY SHALL NOT APPLY:
1. To damage where a system has been dismantled or repaired by other parties with clear
evidence of abuse or violation.
2. If our written specifications are not properly applied by the Buyer.
3. To mechanical or chemical damages caused by other parties or other causes.
4. To damage caused by storms,rain, extreme winds and tempest.
5. To damage or malfunctioning, caused by incorrect or inappropriate electrical wiring of
connections by other parties.
6. Where the products were used to perform a function other than those for which they were
designed and recommended.
7. To damage created by obvious failure to regularly inspect and maintain, or fair wear and
tear.
8. Where any component other than Helioscreen componentry has been used, unless
otherwise approved by Helioscreen in writing.
9. To costs relating to incorrect measuring and/or installation not undertaken directly by
Helioscreen.
10. Where the fabric has not been cleaned according to instructions. Helioscreen fabric is rot
free. However, when used outside it does need regular cleaning at least once a year. A
detergent should be applied to dissolve any dirt that lodges in the fabric and then thoroughly
rinsed down with a fine hose to revive the fabric and extend its lifetime.

www.helioscreen.com.au
11. Service Logbook:
ITEM ACTION
Remotecontrol CheckremoteisworkingandLEDlightsindicatebatteryis
OK.Replacebatteryifmorethan12monthsold.
Sensors Inspectsensorsifpresent.Testandensuresystemresponds.
LubricationofmovingpartsSpraydrylubricationinmovingpartsandvisuallyinspect.
Ensuresystemissquare&level Checkarmpositionsatfront/backarethesame.Ensure
botharmsarelevelatsameangle.
Checkmotorlimitsarecorrect Inspectfrontrailpositionwheninensurestoppingincorrect
positions(andcassetteisclosingifapplicable).
Fabricinspection Visuallyinspectfabricseamsandhemstoensureallingood
conditionandnovisibledamage.
Spannerchecktoallnuts/bolts Inspectallfixingsarefirmandhavenotmovedloose.
Inparticularbracketandarmfixingsmustbechecked.
Motorcableinspection Checkmotorpowercableforanydamage.
Cassettetopcoverprofile Inspecttopcovertoensureprofileitissittingflatandlocked
infulllengthalongback.
Aluminiumprofilesandcasing Cleandownallaluminiumprofileswithwarmsoapywater
usingmilddetergent,rinsewithcleancoldwater.
Systemfabric Washfabricwithwarmsoapywaterusingmilddetergent,
rinsewithcleancoldwater.
SERVICECOMPANY: COMMENTSBYSERVICESTAFF:
NAME:
DATE:
PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD

www.helioscreen.com.au
Service Logbook:
ITEM ACTION
Remotecontrol CheckremoteisworkingandLEDlightsindicatebatteryis
OK.Replacebatteryifmorethan12monthsold.
Sensors Inspectsensorsifpresent.Testandensuresystemresponds.
LubricationofmovingpartsSpraydrylubricationinmovingpartsandvisuallyinspect.
Ensuresystemissquare&level Checkarmpositionsatfront/backarethesame.Ensure
botharmsarelevelatsameangle.
Checkmotorlimitsarecorrect Inspectfrontrailpositionwheninensurestoppingincorrect
positions(andcassetteisclosingifapplicable).
Fabricinspection Visuallyinspectfabricseamsandhemstoensureallingood
conditionandnovisibledamage.
Spannerchecktoallnuts/bolts Inspectallfixingsarefirmandhavenotmovedloose.
Inparticularbracketandarmfixingsmustbechecked.
Motorcableinspection Checkmotorpowercableforanydamage.
Cassettetopcoverprofile Inspecttopcovertoensureprofileitissittingflatandlocked
infulllengthalongback.
Aluminiumprofilesandcasing Cleandownallaluminiumprofileswithwarmsoapywater
usingmilddetergent,rinsewithcleancoldwater.
Systemfabric Washfabricwithwarmsoapywaterusingmilddetergent,
rinsewithcleancoldwater.
SERVICECOMPANY: COMMENTSBYSERVICESTAFF:
NAME:
DATE:
PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD

www.helioscreen.com.au
Service Logbook:
ITEM ACTION
Remotecontrol CheckremoteisworkingandLEDlightsindicatebatteryis
OK.Replacebatteryifmorethan12monthsold.
Sensors Inspectsensorsifpresent.Testandensuresystemresponds.
LubricationofmovingpartsSpraydrylubricationinmovingpartsandvisuallyinspect.
Ensuresystemissquare&level Checkarmpositionsatfront/backarethesame.Ensure
botharmsarelevelatsameangle.
Checkmotorlimitsarecorrect Inspectfrontrailpositionwheninensurestoppingincorrect
positions(andcassetteisclosingifapplicable).
Fabricinspection Visuallyinspectfabricseamsandhemstoensureallingood
conditionandnovisibledamage.
Spannerchecktoallnuts/bolts Inspectallfixingsarefirmandhavenotmovedloose.
Inparticularbracketandarmfixingsmustbechecked.
Motorcableinspection Checkmotorpowercableforanydamage.
Cassettetopcoverprofile Inspecttopcovertoensureprofileitissittingflatandlocked
infulllengthalongback.
Aluminiumprofilesandcasing Cleandownallaluminiumprofileswithwarmsoapywater
usingmilddetergent,rinsewithcleancoldwater.
Systemfabric Washfabricwithwarmsoapywaterusingmilddetergent,
rinsewithcleancoldwater.
SERVICECOMPANY: COMMENTSBYSERVICESTAFF:
NAME:
DATE:
PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD

www.helioscreen.com.au
Service Logbook:
ITEM ACTION
Remotecontrol CheckremoteisworkingandLEDlightsindicatebatteryis
OK.Replacebatteryifmorethan12monthsold.
Sensors Inspectsensorsifpresent.Testandensuresystemresponds.
LubricationofmovingpartsSpraydrylubricationinmovingpartsandvisuallyinspect.
Ensuresystemissquare&level Checkarmpositionsatfront/backarethesame.Ensure
botharmsarelevelatsameangle.
Checkmotorlimitsarecorrect Inspectfrontrailpositionwheninensurestoppingincorrect
positions(andcassetteisclosingifapplicable).
Fabricinspection Visuallyinspectfabricseamsandhemstoensureallingood
conditionandnovisibledamage.
Spannerchecktoallnuts/bolts Inspectallfixingsarefirmandhavenotmovedloose.
Inparticularbracketandarmfixingsmustbechecked.
Motorcableinspection Checkmotorpowercableforanydamage.
Cassettetopcoverprofile Inspecttopcovertoensureprofileitissittingflatandlocked
infulllengthalongback.
Aluminiumprofilesandcasing Cleandownallaluminiumprofileswithwarmsoapywater
usingmilddetergent,rinsewithcleancoldwater.
Systemfabric Washfabricwithwarmsoapywaterusingmilddetergent,
rinsewithcleancoldwater.
SERVICECOMPANY: COMMENTSBYSERVICESTAFF:
NAME:
DATE:
PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD

www.helioscreen.com.au
13. Trouble Shooting:
This guide is intended for basic trouble shooting only, should you be unsure of any issues please
contact your supplier to arrange a service call.
PROBLEM POSSIBLE REASON/S SOLUTION
No response from product
when using the remote
control.
1)No power
2)Time for batteries in hand
held remote or motion
sensor need to be replaced.
1)Check power supply
2)Replace batteries
Product stopped working
while in use
System motors have a built
in thermal protection, after
multiple uses it will stop to
allow for motor to cool.
Wait for approx 15-20min and try
again.
Wind/motion sensor is
retracting the product when
in light wind.
Sensor setting is set low Adjust sensor to slightly higher
setting.
Product is not working
correctly as per pre-set
motor limits.
Other electrical works on the
home / building may have re-
set the motors memory
Call your nearest agent
Angle of product has
changed
Position has changed after
use in high winds or rain
Call your nearest agent
Awning retracts without
wind trigger - Motion
sensor
Batteries are depleted,
safety feature retracts the
awning when the motion
sensor can't be found.
Slide the motion sensor off the
bottom-bar and replace the AAA
batteries.
Product retracts and
extends in an untimely
response to the
environment. (Yo-yo effect).
The sensor may be in DEMO
mode. 5 o'clock
Return sensor to live range and
out of DEMO mode.

www.helioscreen.com.au
14. Product Identification:
To assist with possible future queries or suggestions about the product, please complete the
following product data at time of handover.
Product model:
Helioscreen order number:
Date installed:
Handover by / on:
(signature of agent/Installer)
Suppliers order details:
Suppliers Contact details: