Hellenbrand ProMate 1 User manual

Owner’s Manual
©2002,2003,2004
Manufactured by:
HELLENBRAND, INC.
404 Moravian Valley Road • PO Box 187
Waunakee, Wi con in 53597
Phone: [phone] • Fax [phone]
Web: www.hellenbrand.com • Email: [email protected]

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Thi owner’ manual i de igned to a i t owner and in taller with the operation, maintenance and in tallation of your new water
oftener. It i our incere hope that thi manual i clear, conci e and helpful to both owner and in taller. We have included detailed
in truction on general operating condition , pre-in tallation and in tallation in truction , tart-up, and timer and meter programming.
We have included a trouble hooting guide, ervice in truction and part diagram to a i t you.
Owner will appreciate the implified, illu trated format for operation, programming and trouble hooting. In the event that you
need professional assistance for servicing your ater softener, please contact the dealer ho installed this system.
TABLE OF CONTENTS
Frequently A ked Que tion ..................................................................................................................................................................2
Job Specification Sheet............................................................................................................................................................... Page 3
Soft Water Ba ic ...................................................................................................................................................................................4
Operating Condition ..............................................................................................................................................................................4
Pre-In tallation Check Li t .....................................................................................................................................................................5
In tallation In truction ...........................................................................................................................................................................6
Programming .................................................................................................................................................................................... 7-11
Water Softener Di infection .................................................................................................................................................................12
Water Softener Draining Procedure.....................................................................................................................................................12
Trouble Shooting ............................................................................................................................................................................ 13-14
Part Diagram ............................................................................................................................................................................... 15-20
Specification ................................................................................................................................................................................. 21-23
Warranty ...............................................................................................................................................................................................24
1. Do I still use the same amount of soap in the dish asher and clothes asher and sho ers no that I have a ater
softener? No, the Water Quality A ociation tate oft water can ave up to 55% on detergent u e. Start with u ing half the
amount of detergent previou ly u ed, thi can be adju ted up or down ba ed on preference. Soft water help fabric la t longer,
becau e hardne mineral combined with oap can make fabric fiber brittle.
2. What is the health impact of drinking soft ater? The odium added to water by a oftening i a non-i ue mo t of the time,
even for people on a odium-re tricted diet. One could often up to 75 grain per gallon water with odium chloride and till be
well with the US Food and Drug Admini tration’ labeling of a “Low Sodium” beverage. People on a odium-re tricted diet hould
con ult their phy ician.
3. Should I use soft ater for my plants? Some plant may be en itive to even minute amount of odium. Sugge t u ing hard
water for watering plant , often a kitchen cold faucet i plumbed for hard water or the out ide faucet are u ually plumbed for hard
water. If not, you can place your oftener on bypa and fill water container at the clo e t ink. Water from a rever e o mo i
y tem can alway be u ed to water plant .
4. Will ater spots disappear no that I have soft ater? Water pot cau ed by hardne cale will di appear with a function-
ing water oftener. However, other natural mineral di olved in the water in high enough concentration may cau e potting.
The e mineral pot will be much ea ier to wipe away compared to hardne potting.
5. Will soft ater cause my ater or ice cubes to look or taste different? Mo t people can tell the difference in ta te between
hard and oft water, it i a per onal preference. Ice cube will appear the ame, they may look cloudy due to air in water or
di olved mineral , and thi will not change becau e now they are made with oftened water. A rever e o mo i drinking water
y tem will provide clearer ice cube .
FREQUENTLY ASKED QUESTIONS
Dealer Name _________________________________________ Phone ________________________________________
Addre ______________________________________________________________________________________________
_____________________________________________________________________________________________

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JOB SPECIFICATION SHEET
MODEL NO. ___________________________________________________________________________________________
*WATER TEST AT TIME OF INSTALLATION
_______ Hardne CaCo3 (gpg) ______ Other______________________
_______ Iron (ppm) ______ Other______________________
_______ pH ______ Other______________________
*SIZING INFORMATION
All Water i Softened Except:
_______ Rear Ho e Bib _______ Front Ho e Bib _______ Kitchen Cold_______ Toilet _______ All Cold
_______ Other _________________________________________________________________________________________
The average family u e 75 gallon per per on daily for all water u e in the home, about 50 gallon per per on daily if oft water
i not upplied to the toilet , and about 30 gallon per per on daily if only hot water i oftened.
_______ Daily Water U age (Gallon /Per on)
x _______ Family Size (Number of people in family)
= _______ Total Gallon Per Day
x _______ Grain Per Gallon of Hardne
(Note: Add 3 grain per gallon of hardne for each ppm iron for total compen ated hardne )
= _______ Total Grain Per Day
*INSTALLATION DATE __________________________________________________________________________________
*SERIAL NUMBER _____________________________________________________________________________________
NOTES ______________________________________________________________________________________________
______________________________________________________________________________________________________

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SOFT WATER BASICS
Hardness
Exce amount of calcium and magne ium in water produce
hardne . A water oftener remove the majority of calcium
and magne ium to produce oftened water.
Hardne i mea ured in term of grain . (Thi grain
weight i derived from the average weight of a dry grain of
wheat.) When your water i te ted the grain hardne i
calculated and expre ed a grain per gallon (gpg). Thi
calculation, a well a the number of people in your hou ehold
will help determine what type and ize of water oftener will
mo t efficiently often your water.
Your water oftener contain an ion exchange
media ( ometime called re in) which remove the hardne
from water a it flow through the oftener tank. Eventually o
much hardne collect on the exchange media that the oft-
ener can no longer often water. At thi point it i con idered
"exhau ted". Regeneration i now nece ary.
Regeneration
To regenerate the exchange media, it mu t be rin ed with a
brine ( alt) olution. Thi remove the hardne from the ex-
change media and replace it with odium. The exchange media
i then ready to remove hardne from water. The hardne
mineral and exce brine olution are rin ed down the drain.
During the regeneration cycle the oftener i al o
backwa hed. Thi rever ing of the normal flow of water erve
to remove ediment which may have accumulated during the
oftening proce due to the filtering action of the exchange
media. Backwa hing al o loo en and fluff up the bed of
exchange media to in ure that during regeneration the brine
olution will come into contact with all the media.
OPERATING CONDITIONS
Figure 1
Maintenance of Your Softener
Salt: Salt to a oftener i what ga oline i to a car. Not only mu t a oftener have alt, but it hould be the proper type to in ure
efficient recharging of the unit. A k your dealer what type of alt may be t uit your need . Alway have an adequate upply of alt on
hand. Check the alt level of your brine tank every couple of week initially to determine how much alt you u e - thi will depend on
how much water you u e. A a rule of thumb, with 20 gpg hard water, about a 1/2 lb. of alt per per on per day i u ed. In other word ,
a family of four u e 60 lb . of alt a month. If your hou ehold doe not u e much water, do not fill your alt keeper over 1/2 full, alt
bridging may occur in the brine tank. Thi may re ult in hard water due to ineffective regeneration. Fill the tank approximately three-
fourth full, with a minimum of 12” of alt. DO NOT USE Block Salt when the ProMate control i programmed with a brine tank prefill.
Block alt doe not di olve quick enough to provide a good regeneration.
Cleaning Salt Keeper: Salt keeper may require periodic cleaning. In pect the alt keeper at lea t once a year for buildup of
in oluble material . It i recommended to periodically clean the alt keeper no matter what kind of alt you are u ing. See page 9,
mi cellaneou #3 for detail on cleaning.
REMEMBER: Salt i the fuel to run your water oftener. Buy the best clean salt available.
Your water conditioner ha been de igned to adequately
handle up to 100 grain per gallon of hardne that might be
encountered a well a up to 2 ppm of Ferrou Bicarbonate
Iron. Thi i iron that i di olved in an oxygen-free water upply.
It i not vi ible to the eye in a fre hly drawn ample becau e the
water appear clear. But upon tanding in contact with air, the
ferrou iron will become oxidized to the ferric tate and tart to
precipitate a a reddi h brown floc. It can then be een and if
allowed to remain in the upply will cau e di colored water. In
order for your conditioner to remove the iron, air (oxygen) mu t
be kept from coming in contact with water until after it ha been
pa ed through the water conditioner. In ome ca e , additional
equipment may be required to treat water upplie having
pecial characteri tic , uch a : ferric hydroxide iron, iron bac-
teria, low pH, ta te and odor , etc. If any que tion hould exi t,
contact your dealer.
This ater softener is not intended to be used for treating
ater that is microbiologically unsafe or of unkno n qual-
ity ithout adequate disinfection before or after treatment.

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Water Pressure: A minimum of 20 pound of water pre ure
(p i) i required for regeneration. Maximum 120 p i.
Water Quality: On rural water upplie there i often a problem
with and or ediment in the water. (Thi problem occa ionally
occur in public water upplie .) If the water i not filtered
before being oftened, the and and ediment will plug up the
water oftener re tricting the flow through the re in bed. Thi
problem often require rebedding of the mineral tank. Note:
Well and/or pump problems affecting the operation of the
softener are repairs that are not covered under warranty. To
prevent these unnecessary, and expensive repairs that are not
covered under warranty, we recommend the installation of an
in-line filter system ahead of softener installations.
Electrical: A continuou 110 volt 60 cycle current upply i
required.
Ma e certain the current supply is uninterrupted and
cannot be turned off with another switch. All electrical connections
must be connected per local codes. Surge protection is
recommended with all electric controls.
Existing Plumbing: Condition of exi ting plumbing mu t be
free from lime and iron build-up. Piping that i built-up heavily
with lime and/or iron mu t be replaced. If piping i blocked with
iron, additional equipment mu t be in talled ahead of the water
conditioner to correct the problem.
Drain Line: The conditioner hould be located clo e to a drain.
Avoid overhead drain line if po ible to prevent back pre ure
on the brine injector. Overhead drain are not to exceed 8 feet
above the floor and no more than 20 feet in length. The pipe
ize for the drain line hould be a minimum of 3/4”. Backwa h
flow rate in exce of 7 gpm or length in exce of 20’ require
1” drain line.
Bypass Valves: Alway provide for the in tallation of a bypa valve.
Softening: It i recommended that the conditioner be in talled
to often both the hot and cold water upply. A eparate hard
water faucet may be plumbed for drinking purpo e if you
de ire. Out ide faucet hould be left on hard water.
Caution: Water temperature i not to exceed 110°F; the
conditioner cannot be ubject to freezing condition , or to a
vacuum due to lo of pre ure ( uch a a water main break).
PRE-INSTALLATION CHECK LIST
Figure 5
Figure 4
(All electrical & plumbing should be done in accordance to all local codes)

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• Do not u e va eline, oil , other hydrocarbon lubricant or
pray ilicone anywhere. A ilicon lubricant may be u ed on
black o-ring but i not nece ary. Avoid any type of
lubricants, including silicone, on red or clear lip seals.
• Do not u e pipe dope or other ealant on thread . Only
teflon tape may be u ed on thread . Teflon tape i not
nece ary on the nut connection or cap becau e of o-ring
eal .
• The pipe ize for the drain line hould be a minimum of 3/4”.
Backwa h flow rate in exce of 7 gpm or length in exce
of 20’ require 1” drain line.
1. Place the conditioner where you want to in tall it, making
ure it i on a clean, level and firm ba e.
2. Do all nece ary plumbing (inlet to inlet, outlet to outlet and
drain line to drain). The control valve, fitting and/or bypa
are de igned to accommodate minor plumbing
mi alignment but are not de igned to upport the weight of
a y tem or the plumbing.
3. When a embling the in tallation fitting package (inlet and
outlet), connect the fitting to the plumbing y tem fir t and
then attach the nut, plit ring and o-ring. Heat from oldering
or olvent cement may damage the nut, plit ring or o-ring.
Solder joint hould be cool and olvent cement hould be
et before in talling the nut, plit ring and o-ring. Avoid
getting primer and olvent cement on any part of the o-ring ,
plit ring , bypa valve or control valve.
4. A jumper ground ire should be installed bet een the
inlet and outlet pipe henever the metallic continuity of
a ater distribution piping system is interrupted. In-
stall grounding strap on metal pipes.
5. The drain connection may be made u ing either 5/8” polytube
(See figure 6a, page 5) or a 3/4” female adapter. If
oldering, joint near the drain mu t be done prior to
connecting the drain line flow control fitting. Leave at lea t
6” between the drain line control fitting and older joint
when oldering pipe that are connected on the drain line
control fitting. Failure to do thi could cau e interior damage
to the drain line flow control fitting.
6. The brine refill flow control a embly i in talled in an ea y
to acce refill elbow located on top of the control valve. The
refill flow control a embly i attached to the control valve
with a locking clip. The locking clip allow the elbow to
rotate 270 degree o the outlet can be orientated toward
the altkeeper.
7. Connect the brine line found in the brine tank to the brine
connection on the control valve. The control valve ha a
tandard refill elbow which a 3/8” flexible tube can be
connected, ee figure 6a, page 5. (An optional elbow can
be ordered which accommodate a 1/2” flexible tube for a
high regenerant draw rate ituation). Both elbow u e the
ame refill flow control and retainer. Do not connect the
other end of the brine line to the afety brine valve in the
brine tank at thi time. Make ure the floor i clean beneath
the alt tank and that it i level and mooth.
8. A 1/2” (in ide diameter) gravity drain line may be connected
to the overflow fitting on the ide of the brine tank. Thi
overflow i in ca e of a malfunction in the brine hut off. If
the unit i in talled where water may flow in the event of an
overflow and cau e water damage, connect a length of
flexible tubing and run to a drain below the level of the
overflow. (Do not connect the tubing to the drain line on
the control valve. Do not run tubing above overflo
height at any point.)
INSTALLATION INSTRUCTIONS
(All electrical & plumbing should be done in accordance to all local codes)
Figure 6a
Drain
Connection
Brine Line
Connecton
Figure 6b
1”

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PROGRAMMING
Initial Start Up
The initial tart up will probably be done by the technician
in talling the oftener y tem. If not, the following in truction
will tep you through the proce .
1. Complete all plumbing connection : inlet, outlet, drain
line and brine line. Do not add alt at thi time.
2. Place the bypa valve in the bypa po ition. (See
figure 3 page 4) Turn on the main water upply. Open
a cold oft water faucet to flu h the piping of any air
and/or foreign material. Run until the water i clear.
3. Manually add 6 inche of water to the brine tank.
4. Now plug the tran former into a 110-volt receptacle.
(Be certain the outlet i uninterrupted.) Within 5
econd the control will automatically align it elf into
the oftening mode and the di play will fla h 12:00 (am).
(Figure 7, page 6).
5. Set the time of day. (figure 8, page 7)
6. Pu h REGEN button and hold it down for 3 econd .
The y tem will advance to the “Fir t” po ition. (Note:
Depending on how the y tem i programmed it could
read backwa h, rin e, brine or fill). Keep pu hing
REGEN button until “Rin e” how in the lower right
hand corner of di play. Slowly place the by-pa into
the “diagno tic mode” ( ee fig 4, page 5). Run water
to the drain until it run clear. Return the by-pa valve
to the by-pa po ition (fig 3, page 5). Pu h REGEN
button until “Time” appear in upper left hand corner
of di play.
7. Once again, pu h REGEN button and hold down for 3
econd . Keep pu hing REGEN button until “Back-
wa h” appear . Slowly place the by-pa valve into
the “Diagno tic Mode” 1/2 way. Allow water to lowly
fill the mineral tank. When a olid tream of water
tart coming out of the drain line, open the by-pa
inlet valve all the way and allow to run out the drain
until water clear . Then lowly place the by-pa into
the “normal operation” mode by opening the outlet
ide of by-pa valve, figure 2, page 4.
8. Pre the regen button until LED di play ay “BRINE”.

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Step 1 - Pre SET CLOCK.
Step 2 - Current Time (hour): Set the hour of the day u ing ▲ or ▼ button . AM/
PM toggle after 12. Pre NEXT to go to tep 3.
Step 3 - Current Time (minute ): Set the minute of day u ing ▲ or ▼ button .
Pre NEXT to exit Set Clock. Pre REGEN to return to previou tep.
Po er Loss - If the power goe out for le than two hour , the y tem will
automatically re et it elf. If an extended power outage occur , the time of day
will fla h on and off which indicate the time of day hould be re et. The y tem
will remember the re t of the program etting . Do not forget to re et for daylight
aving time.
SET TIME OF DAY
Figure 9
STEP 1
➔
STEP 3
➔
STEP 2
INSTALLER DISPLAYS/SETTINGS
Step 1 - Pre NEXT and ▲ imultaneou ly for 3 econd .
Step 2 - Hardness: Set the amount of total compen ated hardne in grain (hardne a
calcium carbonate) per gallon u ing ▲ or ▼ button . The default i 20 with value range from 1 to
150 in 1 grain increment . Note: The grain per gallon hould be increa ed if oluble iron need
to be reduced. Add 3 grain of hardne for each ppm of iron pre ent. If thi di play how nA -
, then y tem i either et-up in “time clock” or “filter” mode . (See page 23). Pre NEXT to go to
Step 3. Pre REGEN to exit In taller Di play /Setting .
Step 3 - Day Override: Thi et the number of day between regeneration . If value et to
“oFF” regeneration initiation i ba ed olely on gallon u ed. If value i et a a number (allow-
able range from 1 to 28) a regeneration initiation will be called for on that day even if ufficient
number of gallon were not u ed to call for a regeneration. Set Day Override u ing ▲ or ▼
button :
• number of day between regeneration (1 to 28); or
• “oFF”
See figure 12a & b, page 10-11, for more detail on oftener etup. Pre NEXT to go to tep 4.
Pre REGEN to return to previou tep.
Step 4 - Next Regeneration Time (hour): Set the hour of day for regeneration u ing ▲ or ▼
button . AM/PM toggle after 12. The default time i 2:00 a.m. Thi di play will how “REGEN”
on 0 GAL if y tem i et for immediate regeneration. See table 6, page 19. Pre NEXT to go to
tep 5. Pre REGEN to return to previou tep.
Step 5 - Next Regeneration Time (minutes): Set the minute of day for regeneration u ing ▲ or
▼ button . Thi di play will not be hown if y tem i et for immediate regeneration. Pre
NEXT to exit In taller Di play /Setting . Pre REGEN to return to previou tep.
Figure 10a
➔
STEP 1
STEP 2
STEP 5
STEP 4
STEP 3
➔➔➔
RETURN TO
NORMAL MODE
➔

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Regeneration Mode
Typically a y tem i et to regenerate at a time of low water u age. An example
of a time with low water u age i when the hou ehold i a leep. If there i a demand
for water when the y tem i regenerating, untreated water will be upplied.
When the y tem begin to regenerate, the di play will change to include
information about the tep of the regeneration proce and the time remaining for
that tep to be completed. The y tem run through the tep automatically and
will re et it elf to provide treated water when the regeneration ha been completed.
Manual Regeneration
Sometime there i a need to regenerate the y tem, ooner than when the
y tem call for it, u ually referred to a manual regeneration. There may be
a period of heavy water u age becau e of gue t or a heavy laundry day.
To initiate a manual regeneration at the preset delayed regeneration
time, press and release “REGEN”. The ords “REGEN TODAY” ill flash
on the display to indicate that the system ill regenerate at the preset
delayed regeneration time. If you pressed the “REGEN” button in error,
pressing the button again ill cancel the request.
To initiate a manual regeneration immediately, pre and hold the “REGEN”
button for three econd . The y tem will begin to regenerate immediately.
The reque t cannot be cancelled. You mu t cycle all the way through the cycle to make it top. PLEASE NOTE: Thi will re et the meter.
Note: If the alt keeper doe not contain alt. Fill with alt and wait at lea t two hour before regenerating.
Regeneration Step #2
(sho s time remaining in regen step is 8:22)
Figure 11
SET SALT MONITOR OPTION
NOTE: This screen ill not appear if system is set up as a filter or the 'set lo salt
arning' is set to off. See dealer for details
Step 1US - Pre the NEXT button until SALT appear in the di play. It doe not matter if the
SALT di play alternate with the LBS REMAINING di play.
Step 2US - Pre SET CLOCK
Step 3US - Set LBS REMAINING: Use the ▼ or ▲ button to adjust the pounds remaining in
the brine tank.
NOTE: Estimate the pounds of salt in the brine tank and add it to the amount of salt added
to the brine tank. The example at the left ould indicate 200 lbs. of salt being added to a
brine tank that has 40 lbs. remaining.
Step 4US - Press SET CLOCK to exit Adding Salt.
RETURN TO
NORMAL MODE
NOTE: The salt used per regeneration setting can be set in increments
of 0.1 pounds, but LBS REMAINING screen ill round up or do n to the
closet hole number.
Once the salt remaining as gone belo the set point the display ill
automatically flash Salt Fill.
Figure 10b

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STEP 1S – Pre NEXT and ▼ imultaneou ly for 3 econd . If creen in Step
2S doe not appear in 5 econd the lock on the valve i activated.
STEP 2S – Choo e SOFTENING u ing ▼ or ▲ button. Pre NEXT to go to
Step 3S. Pre REGEN to exit Softener Sy tem Setup.
STEP 3S – Select the time for the fir t cycle (which in thi example i FILL)
u ing the ▼ or ▲ button. Pre NEXT to go to Step 4S. Pre REGEN to
return to previou tep.
STEP 4S – Select the time for the econd cycle (which in thi example i
SOFTENING) u ing ▼ or ▲ button. Pre NEXT to go to Step 5S. Pre
REGEN to return to the previou tep.
STEP 5S – Select the time for the third cycle (which in thi example i BACK-
WASH) u ing the ▼ or ▲ button. Pre NEXT to go to Step 6S. Pre
REGEN to return to the previou tep.
STEP 6S – Select the time for the fourth cycle (which
in thi example i dn BRINE) u ing the ▼ or ▲ button.
Pre NEXT to go to Step 7S. Pre REGEN to return
to the previou tep.
STEP 7S – Select the time for the fourth cycle (which in thi example i dn
BRINE) u ing the ▼ or ▲ button. Pre NEXT to go to Step 8S. Pre
REGEN to return to the previou tep.
CYCLE TIME ADJUSTMENTS
Normally it i not recommended to adju t the length of the cycle time . However, certain water condition may
dictate adju tment . Thi hould only be done from the recommendation of a water conditioning profe ional.
The following chart how the upper and lower limit of each cycle.
STEP 1S
STEP 2S
Figure 12a
Cycle Options Units Lo er/Upper Limit Factory Setting
Fill Lb . 0.1 to 99.9 See Page 20
Softening (Service) Minute 1 to 999 120
Backwa h Minute 1 to 999 8
Brine Minute 1 to 999 60

11
STEP 8S – Select the time for the fourth cycle (which in thi example i RINSE) u ing
the ▼ or ▲ button. Pre NEXT to go to Step 9S. Pre REGEN to return to the
previou tep.
STEP 9S - Set Grain Capacity u ing the ▼ or ▲ button. The ion exchange capacity
i in grain of hardne a calcium carbonate for the y tem ba ed on the pound of
alt that will be u ed. Calculate the pound of alt u ing the fill time previou ly
elected. The allowable grain capacity range varie from 5,000 to 200,000 grain .
The increment increa e i 500 for the range from 5000 to 30,000; 1000 for the range
of 30,000 to 100,000; and 2000 for the range of 100,000 to 200,000. Grain capacity
i affected by the fill time. The grain capacity for the elected fill time hould be
confirmed by te ting. The capacity and hardne level entered are u ed to automati-
cally calculate re erve capacity when gallon capacity i et to AUTO. Pre NEXT to
go to Step 10S. Pre REGEN to return to previou tep.
STEP 10S – et Gallon Capacity u ing ▼ or ▲ button. If value i et to:
• “AUTO” gallon capacity will be automatically calculated and re erve capacity will be
automatically e timated;
• “oFF” regeneration will be ba ed olely on the day override et ( ee In taller Di -
play/Setting Step 3I); or
• a a number (allowable range 20 to 50,000) regeneration initiation will be ba ed off
the value pecified.
Increment increa e i 20 for the range 20 to 1000, 50 for the range of 1000 to 10,000
and 100 for the range of 10,000 to 50,000.
If “oFF” or a number i u ed, hardne di play will not be allowed to be et in In taller
Di play /Setting Step 2I. See Table 8 for more detail. Pre NEXT to go to Step
11S. Pre REGEN to return to previou tep.
STEP 11S – Set Regeneration Time Option u ing the ▼ or ▲ button. If value i et
to:
• “NORMAL” mean regeneration will occur at the pre et time;
• “on O” mean regeneration will occur immediately when the gallon capacity
reache 0 (zero); or
• “NORMAL + on 0” mean regeneration will occur at one of the following:
- the pre et time when the gallon capacity fall below the re erve or the pecified
number of day between regeneration i reached, whichever come fir t; or
- immediately after 10 minute of no water u age when the gallon capacity reache 0 (zero).
See page 23 for more option . Pre NEXT to go to Step 12S. Pre REGEN to
return to previou tep.
STEP 12S – Set Low Salt Warning u ing the ▼ or ▲ button. If value i et to:
• “oFF” no low alt level warning will appear for the u er,
or
• a pecific value “FILL SALT” will fla h on the di play
when the calculated remaining pound of alt fall below
that level. Allowable value range from 10 to 400 pound
in 10 pound increment .
Pre NEXT to exit Softener Sy tem Setup. Pre
REGEN to return to previou tep.
STEP 11S
STEP 9S
STEP 12S
Figure 12b
STEP 8S
RINSE
STEP 10S

12
WATER SOFTENER DISINFECTION
The material of con truction of your water oftener will not
upport bacterial growth nor will the e material contaminate a
water upply. However, the normal condition exi ting during
hipping, torage, and in tallation indicate the advi ability of
di infecting a oftener after in tallation, before the oftener i
u ed to treat potable water. In addition, during normal u e a
oftener may become fouled with organic matter or in ome
ca e , with bacteria from the water upply.
Therefore, every water oftener hould be di infected
after in tallation, ome will require periodic di infection during
their normal life. Di infect a follow :
SODIUM HYPOCHLORITE (hou ehold bleach)
5.25% SODIUM HYPOCHLORITE olution are available
under uch trade name uch a Clorox, Linco, Bo Peep,
White Sail and Eagle Brand Bleach. If tronger olution
are u ed, uch a tho e old for commercial laundrie ,
adju t the do age accordingly.
1. Do age:
a.Softening re in; 1.2 fluid ounce per cubic foot of
mineral ( ee page 18).
2. Add the required amount of hypochlorite olution to the
brine well of the brine tank.
a. Proceed with the normal regeneration. Pre regen
and allow the water oftener to go through a normal
regeneration.
1. Salt U age: See your water conditioning profe ional for a
recommendation on the be t type of alt for your application.
2. Brine Tank Cleaning:
a. Remove brine tank cover.
b. Scoop out a much old alt a po ible.
c. Di connect brine tubing from afety brine valve at brine well.
d. Remove afety brine valve from brine well.
e. Place one hand in brine well to hold overflow nut and
remove 2 piece overflow.
f. Remove optional brine well and grid plate, if u ed, from
altkeeper.
g. Remove any remaining alt and/or impuritie from brine tank.
h. U ing clean water and a bru h or rag, wipe and rin e in ide of
brine tank. Al o wipe and rin e the grid plate and brine well.
i. Rea emble brine tank rever ing tep c - f. Note: If grid
plate i u ed and it i damaged or cracked, replace with new one.
j. Put brine tank in place making ure there i no debri or
foreign material beneath it.
k. Reconnect brine tubing to afety brine valve.
l. Manually add 6 inche of water to the altkeeper (or to
approximately 1” above the grid plate, if u ed).
m. Add new alt. Important: Do not add the old alt which wa
removed earlier unle it i clean and not mu hy. We
recommend u ing new alt.
n. Follow the di infection in truction found on page 8.
o. Put on brine tank cover.
MISCELLANEOUS
WATER SOFTENER DRAINING PROCEDURE
In cold weather climate it i common for plumbing y tem that
are not in u e to be “winterized“ or drained of all water to prevent
any damage that may be cau ed by the exce ive expan ion of
water when it freeze . To prevent damage to a water oftener
it mu t be properly drained al o. A imple way to properly drain
or winterize a water oftener i to u e compre ed air to force
all of the water out of the oftener mineral tank. The following
procedure will explain the proce :
1) Initiate the oftener into a manual regeneration cycle. After
the refill cycle, advance control to backwa h and allow it to
complete the backwa h cycle (thi will clean the media) and
tart into the brine-draw cycle. Allow the regeneration to
continue in the brine draw cycle until the brine i drawn out
of the alt keeper and the air check at the bottom of the brine
pick-up tube hut off. At thi time no more brine i intro-
duced into the oftener and the low rin e proce begin .
2) Turn the water upply inlet and outlet valve off to the water
oftener a oon a the air check hut off and no more
brine i being drawn into the oftener (at the beginning of the
low rin e proce ).
3) Unplug the electric power leaving the oftener control valve
in the brine draw cycle.
4) Di connect the brine tube at the top of the alt keeper and
force air into the brine tube toward the oftener mineral tank
and control valve. The air will force the brine/water olution
that wa drawn into the mineral tank out to drain through the
control valve drain line. (An air compre or blow gun attach-
ment with a portable air compre or work well.)
CAUTION: You do not want to apply any more pre ure than
nece ary to force the brine/water out of the mineral tank.
The mall amount of brine/water that may be left in the
mineral tank will not expand enough to cau e any damage
to the oftener when it freeze .
If your oftener i equipped with an optional bottom drain on
the mineral tank, you will have to follow all of the ame
procedure with the exception of the need for compre ed
air. With the brine tube di connected from the alt keeper,
rai e it to a level above the oftener control valve and
temporarily ecure it in thi po ition. Now open the drain
valve at the bottom of the mineral tank and allow all brine/
water to drain from the mineral tank.
CAUTION: If a ho e i connected to the drain valve to direct
the brine/water to a floor drain be ure it run downward and
i unob tructed. When brine/water quit running at the drain,
be ure to leave the drain valve open until you tart the
y tem up again.
5) At thi time the alt keeper ha very little water left in it. What
liquid i left in the alt keeper i aturated brine, provided that
there i till alt left in the tank. Saturated brine will not freeze
olid and cau e any damage and doe not have to be drained
any further from the brine tank.
If there i no alt left in the alt keeper when the y tem i
drained we recommend dumping all of the water out of the
brine tank at thi time. See brine tank cleaning in truction .
(#3 in mi cellaneou ection, below)
6) CAUTION: It i important at thi time to be a ured that the
inlet/outlet water upply piping i properly drained. Depend-
ing on how the water upply piping wa routed to the water
oftener control valve, a water loop or trap may have been created.
Sometime drain valve( ) are in talled at the bottom of the
loop to a ure all water can be drained out. If not it may be
nece ary to di connect the control valve from the piping
y tem and open the inlet/outlet valve( ) to allow all the water
to drain from the piping. Thi hould be done when the re t
of the plumbing y tem i drained.
7) Draining or winterizing of your oftener i complete. Refer to
the tart-up procedure on page 6 when you are ready to tart
your oftener.

13
TROUBLE SHOOTING
PROBLEM CAUSE CORRECTION
1. ERROR followed by code number A. Control valve ha ju t been erviced A. Pre NEXT and REGEN for 3 econd or
unplug power ource jack (black wire) and plug
back in to re et control valve
Error Code 1001 - Unable to recognize B. Foreign matter i lodged in control valve B. Check pi ton and pacer tack a embly
tart of regeneration for foreign matter
Error Code 1002 - Unexpected tall C. High drive force on pi ton C. Loo en drive cap a embly 1/4 turn or replace
Error Code 1003 - Motor ran to long, D. Control valve pi tion not in home po ition D. Pre NEXT and REGEN for 3 econd or unplug
timed out trying to reach next cycle power ource jack (black wire) and plug back in
po ition to re et control valve
Error Code 1004 - Motor ran to long, E. Motor not in erted fully to engage pinion, E. Check motor and wiring. Replace motor if
timed out trying to reach home motor wire broken or di connected, nece ary
po ition motor failure
F. Drive gear label dirty or damaged, F. Replace or clean drive gear
If other Error Code di play mi ing or broken gear
contact the factory G. Drive bracket incorrectly aligned to G. Re eat drive bracket
back plate
H. PC board i damaged or defective H. Replace PC board
I. PC board incorrectly aligned to I. En ure PC board i correctly napped on to
drive bracket drive bracket
2. Error Code 4003 A. Po ible low voltage through circuit board A. Unplug power upply from board, re-apply power.
or mi communication on board at tart-up If thi doe not olve the problem, replace PC board
3.Control valve talled in regeneration A. Motor not operating A. Replace Motor
B. No electric power at outlet B. Repair outlet our u e working outlet
C. Defective tran former C. Replace tran former
D. Defective PC board D. Replace PC board
E. Broken drive gear or drive cap a embly E. Replace drive gear or drive cap a embly
F. Broken pi ton retainer F. Replace drive cap a embly
G. Broken main or regenerant pi ton G. Replace main or regenerant pi ton
4. Control valve doe not regenerate A. Tran former unplugged A. Connect tran former
automaticallly when REGEN button B. No electric power at outlet B. Repair outlet or u e working outlet
i depre ed and held C. Broken drive gear or drive cap a embly C. Replace drive gear or drive cap a embly
D. Defective PC board D. Replace PC board
5. Control valve doe not regenerate A. By-pa valve in bypa po ition A. Put control valve in ervice po ition
automatically but doe when B. Meter connection di connected B. Connect meter to PC board
REGEN button i depre ed C. Re tricted/ talled meter turbine C. Remove meter and check for rotation
or foreign matter
D. Defective meter D. Replace meter
E. Defective PC board E. Replace PC board
F. Set-up error F. Check control valve et-up procedure
6. Time of day fla he on and off A. Power ha been out more than two hour , A. Re et the time of day
the tran former wa unplugged and then
plugged back into the wall outlet, the
tran former plug wa unplugged and then
plugged back into the board or the NEXT
and REGEN button were pre ed to
re et the valve
7. Softener deliver hard water. A. Bypa valve i open or faulty. A. Clo e bypa valve or replace.
B. No alt or low alt level in brine tank. B. Add alt to brine tank and maintain alt level
above water level.
C. Softener fail to draw brine. C. See problem #11.
D. Exce ive water u age. D. Check gallon capacity etting .
E. In ufficient brine level in brine tank. E. Check brine refill etting and refill flow re trictor for
blockage.
F. Re in level inadequate. F. See problem #8.
G. Meter faulty. G. Te t meter and clean or replace meter.
H. Raw water hardne fluctuation. H. Te t raw water hardne and adju t etting to
highe t known hardne .
8. Unit u e too much alt. A. Improper brine refill etting. A. Check brine refill etting for proper alt do age
B. Improper etting . B. Check water hardne and reevaluate capacity etting
pecification
C. Exce ive water in brine tank. C. See problem #10.
D. Leaking faucet , toilet , etc... D. Repair or replace tho e item .

14
TROUBLE SHOOTING
PROBLEM CAUSE CORRECTION
9. Lo of re in. A. Backwa h controller mi ing. A. In tall backwa h controller.
B. Faulty di tributor tube a embly. B. Check di tributor tube a embly for crack or hole .
C. Air in water upply y tem. C. 1. Check for leak in brine line , fitting , or air check.
Repair or replace.
2. In tall upper di tributor.
3. En ure that water upply y tem ha an air
eliminator.
10. Softener deliver alt water. A. Low water pre ure. A. Check incoming water pre ure - Mu t remain at
minimum of 25 p i.
B. Exce ive water in brine tank. B. See problem #10.
C. Wrong ize injector. C. In tall correct injector.
11. Exce ive water in brine tank. A. Plugged injector. A. Remove injector and clean port .
B. Faulty pi ton a embly. B. Replace pi ton a embly.
C. Plugged or kinked drain line. C. In pect drain line for kink or plugging.
D. Backwa h flow controller clo ed off. D. Check backwa h flow controller.
E. Defective brine line flow control. E. Replace brine refill flow control.
12. Softener fail to draw brine. A. Injector i plugged. A. Remove injector and clean port .
B. Faulty pi ton a embly. B. Check pi ton a embly.
C. Brine line connection leak. C. In pect brine line during refill cycle for leak .
D. Drain line plugged creating exce back pre ure. D. In pect drain line for blockage.
E. Drain line too long or too high E. Refer to drain line pecification .
F. Low inlet pre ure. F. Increa e inlet pre ure to a minimum of 25 p i.
13. Continuou flow to drain. A. Pi ton a embly failure. A. Replace pi ton a embly.
B. Motor failure. B. Replace motor.
G. Circuit board failure. G. Replace circuit board.
14. Lo of water pre ure. A. Iron build-up in re in. A. See problem #14.
B. Re in bed fouled with and or ediment. B. Rebed oftener and in tall ediment filter ahead
of oftener.
C. Re in bed mu hing due to high amount C. Rebed oftener. In tall dechlorinaton y tem
of oxidizer in water upply (chlorine).
15. Iron in oftened water. A. Iron ha fouled re in bed. A. U e iron reducing re in cleaner to clean e re in bed,
and increa e alt do age or regenerate more
frequently. In tall an Iron Curtain Sy tem ahead
of the oftener.
B. Iron i not in a oluble tate. B. Te t water to determine type of iron, in tall iron
reduction y tem.
C. Prefilter failure. C. Check prefilter.
D. Iron level exce ive. D. In tall iron reduction y tem.
E. Control fail to regenerate. E. See problem #4.
16. Control doe not di play time of day A. Tran former unplugged A. Connect power
B. No electric power at outlet B. Repair outlet or u e working outlet
C. Defective tran former C. Replace tran former
D. Defective PC board D. Replace PC board
17. Control doe not di play correct A. Switched outlet A. U e uniterrupted outlet
time of day B. Power outage B. Re et time of day
C. Defective PC board C. Replace PC board
18. No “ oftening” or “filtering” di play A. Bypa valve in bypa po ition A. Put bypa valve in ervice po ition
when water i flowing B. Meter connection di connected B. Connect meter to PC board
C. Re tricted/ talled meter turbine C. Remove meter and check for rotation, clean
foreign material
D. Defective meter D. Replace meter
E. Defective PC board E. Replace PC board
19. Control valve regenerate at A. Power outage A. Re et control valve to correct time of day
wrong time of day B. Time of day not et correctly B. Re et to correct time of day
C. Time of regeneration incorrect C. Re et regeneration time
D. Control valve et at “on 0” D. Check control valve et-up procedure
(immediate regeneration) regeneration time option ( ee table 6, page 19)
E. Control valve et at NORMAL + on 0 E. Check control valve et-up procedure
regeneration time option ( ee table 6, page 19)

15
Item Description Qty Part #
1 Control Center-Metered 1 60-PM1-ED ( ee page 13-17 for detailed component )
Control Center-Time Clock 1 60-PM1-TC
2 Top Diffu er 1 9-D1203
3&4 Mineral Tank A embly Item 3 only Item 4 only Not Shown
Mineral Tank Distributor Assy Granite Tank Jacket
PM-24 8 x 44 1 19-RT0844NAT 9-93243-RT 99-162-7
PM-32 9 x 48 1 19-RT0948NAT 9-93247-RT 99-164-7
PM-48 10 x 44 1 19-RT1044NAT 9-93243-RT 99-166-7
PM-48 10 x 54 1 19-RT1054NAT 9-93253-RT 99-168-7
PM-64 13 x 54 1 19-RT1354NAT 9-93254-RT
PM-96 14 x 65 1 19-RT1465NAT 9-93272-RT Tank Adapter
PM-128 16 x 65 1 19-RT1665NAT-4 9-93272-RT 19-020-RT
PM-160 18 x 65 1 19-RT1865NAT-4 9-TO418 (Hub & Lateral) 19-020-RT
PM-192 20 x 62 1 19-RT2062NAT-4 9-TO421 (Hub & Lateral) 19-020-RT
5 Ion Exchange Re in * 1-A4068 *See Specification for amount
6 Underbedding * 1-A8072 *See Specification for amount
7-15a Salt Keeper A y (18x40)-Granite 1 3-SB05-7
b Salt Keeper A y (24x41) 1 3-S405-3
c Salt Keeper A y (24x50) 1 3-S505-3
7 3/8” x 6” Brine Line 1 2-H1023-06
8a 18x40 Salt Keeper Tank-Granite 1 2-1840GR
b 24x41 Salt Keeper Tank-Black 1 2-2441BK
c 24x50 Salt Keeper Tank-Black 1 2-2450BK
9a Salt Keeper Cvr 18x40 1 2-G2191-60
b Salt Keeper Cvr 24x41 Included with 8b
c Salt Keeper Cvr 24x50 Included with 8c
10-14 a Safety Brine Valve A y 41” 2-H4700-39
b Safety Brine Valve A y 50” 2-H4700-46
10 Cap, Brine Well 2 2-H7016
11* Safety Brine Valve 1 2-H4600
12 Float A embly 1 2-H4640-9.5
13 Air Check 1 2-H4500-48
14 a Brine Well 40”-41” 1 2-H1030-36S
b Brine Well 50” 2-H1030-46S
15 2-Piece Overflow 1 2-H1018
16 a Grid Plate 18” (optional) 1 2-H1072-01
b Grid Plate 24” (optional) 1 2-H002
– Owner Manual 1 73-350
PROMATE-1 CONDITIONER & SALT KEEPER ASSEMBLIES
*Safety Brine Valve (Item 11)
Drawing for ervice only
Mu t be ordered complete
*
Figure 13

16

17

19
Not Shown 15-V3191-01 Bypa 90º Vert. A y.
1 15-V3151 Nut 1” Quick Connect 2
2 15-V3150 Split Ring 2
3 15-V3105 O-Ring 215 2
11* 15-V3191-01 Bypa Verticle Adpt. A y ( et of 2) 1
WATER METER AND METER PLUG
BYPASS VALVE






20
INSTALLATION FITTING ASSEMBLIES
1 15-V3151 Nut 1” Quick Connect 2
2 15-V3150 Split Ring 2
3 15-V3105 O-Ring 215 2
4 15-V3149 Fitting 1” PVC Male NPT Elb. 2
1-4 15-V3007
Fitting 1” PVC Male NPT A y. (Set of 2) 1
QTY.
ITEM NO. ORDER NO. DESCRIPTION




1 15-V3151 Nut 1” Quick Connect 2
2 15-V3150 Split Ring 2
3 15-V3105 O-Ring 215 2
4 15-V3189 Fitting 3/4” & 1” PVC Solv. 90 2
1-4 15-V3007-01 Fitting 3/4” & 1” PVC Solv 90 ( et of 2) 1
QTY.
ITEM NO. ORDER NO. DESCRIPTION