HIK VISION DS-KH9310-WTE1B User manual

Video Intercom 9 Series Indoor
Staon
Operaon Guide

Legal Informaon
©2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instrucons for using and managing the Product.
Pictures, charts, images and all other informaon hereinaer are for
descripon and explanaon only. The informaon contained in the Manual
is subject to change, without noce, due to rmware updates or other
reasons. Please nd the latest version of this Manual at the Hikvision
website ( hps://www.hikvision.com/ ).
Please use this Manual with the guidance and assistance of professionals
trained in supporng the Product.
Trademarks
and other Hikvision's trademarks and logos are the
properes of Hikvision in various jurisdicons.
Other trademarks and logos menoned are the properes of their
respecve owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL
AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, ARE PROVIDED "AS IS" AND "WITH ALL FAULTS AND ERRORS".
HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR
FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS
AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR
ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR
LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT,
TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN
Video Intercom 9 Series Indoor Staon Operaon Guide
i

CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR
INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY
RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION
WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE
LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE
CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE,
FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE
RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND
OTHER PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY
PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION
OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN
THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR
FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATTER PREVAILS.
Data Protecon
During the use of device, personal data will be collected, stored and
processed. To protect data, the development of Hikvision devices
incorporates privacy by design principles. For example, for device with facial
recognion features, biometrics data is stored in your device with
encrypon method; for ngerprint device, only ngerprint template will be
saved, which is impossible to reconstruct a ngerprint image.
As data controller, you are advised to collect, store, process and transfer
data in accordance with the applicable data protecon laws and regulaons,
including without limitaon, conducng security controls to safeguard
personal data, such as, implemenng reasonable administrave and
physical security controls, conduct periodic reviews and assessments of the
eecveness of your security controls.
Video Intercom 9 Series Indoor Staon Operaon Guide
ii

Symbol Convenons
The symbols that may be found in this document are dened as follows.
Symbol Descripon
Danger Indicates a hazardous situaon which, if not avoided, will or
could result in death or serious injury.
Cauon Indicates a potenally hazardous situaon which, if not
avoided, could result in equipment damage, data loss,
performance degradaon, or unexpected results.
Note Provides addional informaon to emphasize or
supplement important points of the main text.
Video Intercom 9 Series Indoor Staon Operaon Guide
iii

Safety Instrucon
Warning
●All the electronic operaon should be strictly compliance with the electrical safety
regulaons, re prevenon regulaons and other related regulaons in your local
region.
●Please use the power adapter, which is provided by normal company. The power
consumpon cannot be less than the required value.
●Do not connect several devices to one power adapter as adapter overload may
cause over-heat or re hazard.
●Please make sure that the power has been disconnected before you wire, install or
dismantle the device.
●When the product is installed on wall or ceiling, the device shall be rmly xed.
●If smoke, odors or noise rise from the device, turn o the power at once and
unplug the power cable, and then please contact the service center.
●If the product does not work properly, please contact your dealer or the nearest
service center. Never aempt to disassemble the device yourself. (We shall not
assume any responsibility for problems caused by unauthorized repair or
maintenance.)
Cauon
●Do not drop the device or subject it to physical shock, and do not expose it to high
electromagnesm radiaon. Avoid the equipment installaon on vibraons
surface or places subject to shock (ignorance can cause equipment damage).
●Do not place the device in extremely hot (refer to the specicaon of the device
for the detailed operang temperature), cold, dusty or damp locaons, and do not
expose it to high electromagnec radiaon.
●The device cover for indoor use shall be kept from rain and moisture.
●Exposing the equipment to direct sun light, low venlaon or heat source such as
heater or radiator is forbidden (ignorance can cause re danger).
●Do not aim the device at the sun or extra bright places. A blooming or smear may
occur otherwise (which is not a malfuncon however), and aecng the
endurance of sensor at the same me.
Video Intercom 9 Series Indoor Staon Operaon Guide
iv

●Please use the provided glove when open up the device cover, avoid direct contact
with the device cover, because the acidic sweat of the ngers may erode the
surface coang of the device cover.
●Please use a so and dry cloth when clean inside and outside surfaces of the
device cover, do not use alkaline detergents.
●Please keep all wrappers aer unpack them for future use. In case of any failure
occurred, you need to return the device to the factory with the original wrapper.
Transportaon without the original wrapper may result in damage on the device
and lead to addional costs.
●Improper use or replacement of the baery may result in hazard of explosion.
Replace with the same or equivalent type only. Dispose of used baeries
according to the instrucons provided by the baery manufacturer.
●Input voltage should meet both the SELV and the Limited Power Source according
to 60950-1 standard.
●The power supply must conform to LPS. The recommended adaptor models and
manufacturers are shown as below. Use the aached adapter, and do not change
the adaptor randomly.
Model Current Manufacturer Standard
MSA-C1500IC12.0-18P-
US
1.5 A MOSO POWER SUPPLY
TECHNOLOGY CO., LTD
PG
TS-A018-120015AD 1.5 A SHENZHEN TRANSIN
TECHNOLOGIES CO., LTD
PG
●Improper use or replacement of the baery may result in hazard of explosion.
Replace with the same or equivalent type only. Dispose of used baeries
according to the instrucons provided by the baery manufacturer.
●Improper replacement of the baery with an incorrect type may defeat a
safeguard (for example, in case of some lithium baery types).
●Do not dispose of the baery into re or a hot oven, or mechanically crush or cut
the baery, which may result in an explosion.
●Do not leave the baery in an extremely high temperature surrounding
environment, which may result in an explosion or leakage of ammable liquid or
gas.
●Do not subject the baery to extremely low air pressure, which may result in an
explosion or the leakage of ammable liquid or gas.
●CAUTION: Risk of explosion if the baery is replaced by an incorrect type.
Video Intercom 9 Series Indoor Staon Operaon Guide
v

Regulatory Informaon
FCC Informaon
Please take aenon that changes or modicaon not expressly approved
by the party responsible for compliance could void the user's authority to
operate the equipment.
FCC compliance: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protecon against harmful
interference in a residenal installaon. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instrucons, may cause harmful interference to radio
communicaons. However, there is no guarantee that interference will not
occur in a parcular installaon. If this equipment does cause harmful
interference to radio or television recepon, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separaon between the equipment and receiver.
—Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help
This equipment should be installed and operated with a minimum distance
20cm between the radiator and your body.
FCC Condions
This device complies with part 15 of the FCC Rules. Operaon is subject to
the following two condions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operaon.
Video Intercom 9 Series Indoor Staon Operaon Guide
vi

EU Conformity Statement
This product and - if applicable - the supplied accessories too are
marked with "CE" and comply therefore with the applicable
harmonized European standards listed under the EMC Direcve
2014/30/EU, RE Direcve 2014/53/EU,the RoHS Direcve 2011/
65/EU
2012/19/EU (WEEE direcve): Products marked with this symbol
cannot be disposed of as unsorted municipal waste in the
European Union. For proper recycling, return this product to your
local supplier upon the purchase of equivalent new equipment, or
dispose of it at designated collecon points. For more informaon
see: www.recyclethis.info
2006/66/EC (baery direcve): This product contains a baery
that cannot be disposed of as unsorted municipal waste in the
European Union. See the product documentaon for specic
baery informaon. The baery is marked with this symbol,
which may include leering to indicate cadmium (Cd), lead (Pb),
or mercury (Hg). For proper recycling, return the baery to your
supplier or to a designated collecon point. For more informaon
see:www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operaon is subject to the following two condions:
1. this device may not cause interference, and
2. this device must accept any interference, including interference that may
cause undesired operaon of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radioexempts de licence. L'exploitaon est autorisée aux deux
condions suivantes :
Video Intercom 9 Series Indoor Staon Operaon Guide
vii

1. l'appareil ne doit pas produire de brouillage, et
2. l'ulisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est suscepble d'en compromere le
fonconnement.
Under Industry Canada regulaons, this radio transmier may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmier by Industry Canada. To reduce potenal radio interference to
other users, the antenna type and its gain should be so chosen that the
equivalent isotropically radiated power (e.i.r.p.) is not more than that
necessary for successful communicaon.
Conformément à la réglementaon d'Industrie Canada, le présent émeeur
radio peut fonconner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émeeur par Industrie Canada. Dans le but de
réduire les risques de brouillage radioélectrique à l'intenon des autres
ulisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité
nécessaire à l'établissement d'une communicaon sasfaisante.
This equipment should be installed and operated with a minimum distance
20cm between the radiator and your body.
Cet équipement doit être installé et ulisé à une distance minimale de 20
cm entre le radiateur et votre corps.
Video Intercom 9 Series Indoor Staon Operaon Guide
viii

Contents
1 About this Manual ...................................................................................... 1
2 Wake Up the Device ................................................................................... 2
3 Main Page Introducon .............................................................................. 3
4 Local Operaon .......................................................................................... 7
4.1 Call Sengs ....................................................................................................... 7
4.1.1 VoIP Account Sengs ............................................................................... 7
4.1.2 Add Contact .............................................................................................. 7
4.1.3 Call Resident ............................................................................................. 9
4.1.4 Call Indoor Extension/Indoor Staon ..................................................... 10
4.1.5 Receive Call ............................................................................................. 10
4.1.6 View Call Logs ......................................................................................... 10
4.2 Live View ......................................................................................................... 11
4.3 Arm/Disarm ..................................................................................................... 12
4.3.1 Arm Room ............................................................................................... 12
4.3.2 Disarm Your Room .................................................................................. 13
4.4 Arming Mode Sengs ..................................................................................... 13
4.5 Informaon Management ............................................................................... 15
5 Remote Operaon via Mobile Client ........................................................ 18
5.1 Set up Mobile Client ........................................................................................ 18
5.2 Set Up Device via Mobile Client ...................................................................... 18
5.3 Remote Operaon ........................................................................................... 19
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6 Remote Operaon via the client soware ............................................... 20
6.1 Call Indoor Staon ........................................................................................... 20
6.2 Receive Call from Indoor Staon/Door Staon ............................................... 21
6.3 View Live Video of Door Staon and Outer Door Staon ............................... 21
6.4 View Call Logs ................................................................................................. 22
6.5 Release Noce ................................................................................................ 22
6.6 Search Video Intercom Informaon ................................................................ 25
6.6.1 Search Call Logs ...................................................................................... 25
6.6.2 Search Noce .......................................................................................... 26
A. Communicaon Matrix and Device Command ....................................... 29
Video Intercom 9 Series Indoor Staon Operaon Guide
x

1 About this Manual
Get the manual and related soware from or the ocial website (hp://
www.hikvision.com).
Product Model
Network Indoor Staon DS-KH9310-WTE1(B)/DS-KH9510-
WTE1(B)
Video Intercom 9 Series Indoor Staon Operaon Guide
1

2 Wake Up the Device
You should wake up the device from the standby mode to enter the main page.
When you enable the gesture password funcon, you should enter the gesture
password to unlock the device.
Steps
1. Touch the screen to wake up the deivce.
2. Enter the gesture password to unlock the device.
Note
●When you forget the gesture password, you can tap Forgot Gesture Password
or Use admin password to enter admin password to unlock.
●When you tap Sengs → Advanced Sengs to disable Unlock by Gesture, you
can skip the step.
Video Intercom 9 Series Indoor Staon Operaon Guide
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3 Main Page Introducon
Wake up the device. Refers to Wake Up the Device for details.
Main Page Introducon
On the home page of the device, you can slide up or down to enter the call
page, alarm page and the third-party App sengs page.
Figure 3-1 Main Page
Main Page
You can call resident, view and add contact, live view remotely, arm or
disarm the device on the main page.
One-Push to Arm/Disarm
Tap to arm or disarm the device.
Relay Sengs
Tap to enable or disable the relays you have set.
SOS
Tap to call SOS.
Call Elevator
Video Intercom 9 Series Indoor Staon Operaon Guide
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When the device is connect to the elevator controller, tap to call
elevator.
Call Center
Tap to call center.
Lock the Screen
Tap to lock the screen.
Mobile Client Sengs
Tap + to add the account to the mobile client. And you can operate
the device remotely via mobile client.
Call Page
You can view call logs and search noce on the call page.
Figure 3-2 Call Page
Alarm Page
You can view alarm logs, pictures in album on the alarm page.
Video Intercom 9 Series Indoor Staon Operaon Guide
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Figure 3-3 Alarm Page
The Third-Party App Sengs Page
You can add or run the third-party Apps on the third-party App sengs
page.
Figure 3-4 The Third-Party App Sengs Page
Shortcut Control Center
Slide up from the boom of the screen, you can set the device easily.
Video Intercom 9 Series Indoor Staon Operaon Guide
5

Figure 3-5 Control Center
Go Back to the Main Page
Tap can go back to the main page of the device from any page.
Do Not Disturb
Tap to enable or disable the Do Not Disturb funcon.
Wi-Fi
Tap to enable or disable the Wi-Fi funcon, and you can connect to
wireless network.
Sengs
Tap to enter the sengs page.
Lock the Screen
Tap to lock the screen.
Bluetooth
Tap to enable or disable the bluetooth funcon.
Adjust Brightness
Slide to adjust the brightness of the screen.
Adjust Volume
Slide to adjust the volume of the device.
Video Intercom 9 Series Indoor Staon Operaon Guide
6

4 Local Operaon
4.1 Call Sengs
4.1.1 VoIP Account Sengs
Enable VoIP account funcons, and others can call via VoIP number you have set.
Before You Start
Wake up the device. Refers to Wake Up the Device for details.
Steps
1. On the main page of the device, tap Sengs → Advanced Sengs → VoIP
Account Sengs to enter the sengs page.
Note
Admin password is required to enter the advanced sengs page.
Figure 4-1 VoIP Account Sengs
2. Enable the funcon.
3. Set the parameters according to your needs and the page.
4. Tap √ to enable the sengs.
4.1.2 Add Contact
Video Intercom 9 Series Indoor Staon Operaon Guide
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Before You Start
Wake up the device. Refers to Wake Up the Device for details.
Steps
1. On the main page of the device, tap Contact List to enter the contact list page.
Figure 4-2 Contact List
2. Tap + to pop up the contact adding dialog.
Figure 4-3 Add Contact
3. Enter the contact name and room No.
Video Intercom 9 Series Indoor Staon Operaon Guide
8

Note
If you enable the VoIP account funcons, you should enter the contact name and
the phone number of VOIP account for the standard SIP protocol.
4. Tap OK to save the sengs.
Note
Up to 200 contacts can be added.
4.1.3 Call Resident
Before You Start
Wake up the device. Refers to Wake Up the Device for details.
Steps
1. On the main page of the device, tap Call to enter the residents calling page.
Figure 4-4 Call Resident
2. Enter the calling number to call.
-If you want to call room, the calling number format should be x-x-x-xxx. For
example, the calling number of Community 1, Building 2, Unit 3, and Room 405
is 1-2-3-405. Tap the call buon to start an audiovisual call.
Note
The community No. can be omied.
-If you want to call VoIP contact, the calling number should be the phone
number of VoIP account.
Video Intercom 9 Series Indoor Staon Operaon Guide
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