Hiland Premium HLDS01-WPGT-BLK User manual

OUTDOOR WOODPELLET GLASS
TUBE HEATER
MODEL # HLDS01-WPGT-BLK
AZPH-ZHL
Owner’s Manual
Questions, problems, missing parts? For small parts please call 1-888-775-1330
for assistance, 8 am. - 4 pm., MST, Monday - Friday. For damaged product,
you will need to return to the retailer.
8601 W. Jefferson St Suite 200, Tolleson, AZ 85353
OUTDOOR WOODPELLET GLASS TUBE HEATER
ATTACH YOUR RECEIPT HERE
Serial Number Purchase Date
INSTALLER/ASSEMBLER: Leave this
manual with consumer. CONSUMER:
Keep this manual for future reference.
Distributor: AZ PATIO HEATERS LLC
WARNING
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, injury or death.
Read the installation, operation and maintenance instructions
thoroughly before installing or servicing this equipment.
1
DANGER CARBON MONOXIDE HAZARD
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill
you.
Never use this appliance in an
enclosed space such as a camper,
tent, car or home.
WARNING: For Outdoor Use Only

Contents.........................................................................................................2
Safety Information..........................................................................................5
Improper
Usage..............................................................................................................8
Know the
Design.............................................................................................................8
Positioning and
Moving ........................................................................................................8
Assembly
Instructions.....................................................................................................9
Heater
Function.........................................................................................................11
Initial
Operation.......................................................................................................11
How to Load, Fire Up, Unload and Reload the
Heater............................................................................................................12
Maintenance.................................................................................................14
Trouble
Shooting........................................................................................................15
Cleaning and
Return
Policy.............................................................................................................16
Warranty
Information....................................................................................................19
Replacement Parts
List.................................................................................................................20
TABLE OF CONTENTS
Package
Hardware Contents and Manual
Keeping...........................................................................................................4

PACKAGE CONTENTS
A
Decorative Cover
DESCRIPTION
PART QUANTITY
Reflector
11
B 11
C
Glass Tube Fixing Plate
D
E
Glass tube
F
Decorative Plates
G
11
Retaining Ring
1
1
3
3
1
1
2-PACKAGE ITEM
BOX 1/2
A
B
CCCCCCCCCC
D
F
G
E
Reflector
Diffuser Plate
Glass Tube Fixing Plate
Glass Tube
Decorative Cover
Decorative Plates
Retaining Ring
Diffuser Plate
2

PACKAGE CONTENTS
DESCRIPTION
PART QUANTITY
H
Middle Plate
1
I
Insulation Cotton
1
J
Rail
Pellet Hopper Cover
L
Heat Insulation Cotton Cover
M
Stove Bracket
N
1
O1
Stove Door
Pellet Hopper
2
3
1
2-PACKAGE ITEM
BOX 2/2 PREASSEMBLED
DESCRIPTION
PART QUANTITY
P
Stove Plate
1
Q
Collection Tray
1
R
Base Plate
Foot
T
Wheel Bracket
U
Wheels
V
2
W1
Frame on Stove Door
Base Frame
1
2
1
K
S
1
1
H
I
J
KLM
N
O
P
QR
S
T
U
V
W
3

HARDWARE CONTENTS
AA
M5 x 16 Hexagon socket
head cap screws
Qty. 16
BB
This manual is an integral part of the product.
It must always accompany the heater even if transfered to other persons.
This document should always be available to persons who install, use and perform any
maintenance on the heater.
The document must be preserved in good condition and easily readable during the
lifetime of the heater.
Consequently:
• Keep this manual in a place protected from heat and moisture, away from
liquids.
• Use the document without damaging it.
• Do not tear the pages and do not modify the contents of this manual.
In the event that this handbook has damages that may impair its legibility, or is lost, you
can download a digital copy from our website at www.azpatioheaters.com/support-
manuals.
MANUAL KEEPING
Allen wrench
Qty. 1
4
Mitts
Extendable Tube Brush Pellet Mini Shovel
ALSO INCLUDED

5
SAFETY INFORMATION
Please read and understand this entire manual before attempting to assemble,
operate or install the product.
This manual contains important information about the assembly, operation and
maintenance of this patio heater. General safety information is presented in these
first few pages and is also located throughout the manual. Keep this manual for
future reference and to educate new users of this product. This manual should be
read in conjunction with the labeling on the product. Safety precautions are
essential when any mechanical or propane fueled equipment is involved. These
precautions are necessary when using, storing, and servicing. Using this
equipment with the respect and caution demanded will reduce the possibilities of
personal injury or property damage. The following symbols shown below are used
extensively throughout this manual. Always heed these precautions, as they are
essential when using any mechanical or fueled equipment.
DANGER
DANGER indicates an imminently hazardous
situation which, if not avoided, will result in death
or serious injury.
DANGER
Failure to comply with the precautions and
instructions provided with this heater can result in
death, serious bodily injury and property loss or
damage from hazards of fire, explosion, burn,
asphyxiation, and/or carbon monoxide poisoning.
Only persons who can understand and follow the
instructions should use or service this heater.
DANGER
• CARBON MONOXIDE HAZARD
• This heater is a combustion appliance. All combustion
appliances produce carbon monoxide
(CO) during the combustion process. This product is
designed to produce extremely minute, non-hazardous
amounts of CO if used and maintained in accordance
with all warnings and instructions. Do not block air flow
into or out of the heater.
• Carbon Monoxide (CO) poisoning produces flu-like
symptoms, watery eyes, headaches, dizziness, fatigue
and possibly death. You can't see it and you can't smell
it. It's an invisible killer. If these symptoms are present
during operation of this product get fresh air immediately!
• For outdoor use only.
• Never use inside house, or other unventilated or
enclosed areas.
• This heater consumes air (oxygen). Do not use in
unventilated or enclosed areas to avoid endangering
your life.
WARNING
WARNING indicates an imminently hazardous
situation which, if not avoided, will result in death
or serious injury.
DANGER CARBON MONOXIDE HAZARD
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill
you.
Never use this appliance in an
enclosed space such as a camper,
tent, car or home.
WARNING: For Outdoor Use Only
WARNIN G
California Proposition 65
Combustion by-products produced when using this
product contain chemicals known to the State of
California to cause cancer, birth defects, and other
reproductive harm.

6
SAFETY INFORMATION
DANGER
DANGER indicates an imminently hazardous
situation which, if not avoided, will result in death
or serious injury.
DANGER
WARNIN G
California Proposition 65
Combustion by-products produced when using this
product contain chemicals known to the State of
California to cause cancer, birth defects, and other
reproductive harm.
WARNIN G
BURN HAZARD
• Never leave heater unattended when hot or in use.
• Keep out of reach of children.
• Alert children and adults to the hazards of high surface
temperatures. Stay away from these surfaces to avoid
burning skin or igniting clothing.
• Carefully supervise young children when in the vicinity
of the heater.
• Do not hang clothing or any other flammable materials
from the heater, or place on or near the heater.
• Replace any guard or protective device removed for
servicing the appliance prior to placing back in service.
• Installation and repair should be done by a qualified
service person. The heater should be inspected before
use and annually by a qualified service person. More
frequent cleaning may be required as necessary. It is
imperative that the control compartment, burners, and
circulating air passageway of the appliance be kept
clean.
Carefully read entire manual
SAFETY
1. The pyrolytic heater is designed exclusively for outdoor heating and should not be used for any
other purposes.
2. The heater is intended for outdoor use only. Before using the equipment the operator must read
and know all the safety precautions outlined in this document.
3. All local and national regulations must be respected when installing or using the unit.
4. The heater must be placed on a floor or platform with load-bearing capacity appropriated to
sustain the weight of the equipment declared by the manufacturer.
5. Place all objects at a distance of more than 12" away from the walls of the heater and at least 20"
away from the radiation area of the glass tube.
6. When operating the heater, use mitts to provide adequate protection against heat.
7. Do not touch the heater during normal operation without these protections.
8. WARNING:Accessible parts may become hot during use. Children should be kept away.
9. The heater should be fueled only with wood pellets as it is not recommended to burn any other
material.
10. It is not recommended to burn wood chips or (for example) pieces of chipboard, “medium
density”, pieces of painted wood, panel pieces that may contain resins, foils and/or other media
finishing of wood.
11. The use of other types of wood, different from pellets, could generate toxic combustion gas and
cause damages to the structure of the heater. The combustion of the mentioned types of wood is also
prohibited by law.
12. The heater must be steadily controlled by the user during its normal operation.
13. The decorative cover as well as the stove door must be closed during the use of the heater. The
key of the stove door needs to be pulled out. While heater is hot, use caution when using the key to
refill.

7
SAFETY
14.Never exceed a maximum pellet load of 20lbs. A usage of more pellets could impair the functioning
of the heater
15.Never insert paper, plastics or silicon materials inside the burner area.
16.If you see smoke, insert another piece of fire lighter in order to support the combustion. Clean the
heater regularly and remove any residual from the glass tube, as well as from the pellet hopper.
17.Neglecting to clean the heater could cause a deterioration of the surface that could adversely
affect the life of the device and lead to dangerous situations. Check for any obstructions before using
the heater, especially after a longer period of inactivity.
18.Be sure to use proper material when cleaning the heater.
19.After each use the temperature of the heater will remain hot for a period of time. Be sure to use
oven mitts(provided) when touching the heater until its reaches ambient temperature.
20.It is recommended to discharge the ash after each use. Discharging: please check for burning or
hot ash in order to avoid any burns. Make usage of the collection tray.
21.Any repair, replacement or maintenance must be performed by a qualified technician authorized by
the manufacturer.
22.Please contact your authorized retailer or the manufacturer itself for any questions or concerns.
23.Every type of work on the system that may be necessary to install and use the heater, should be
performed by qualified technicians and in accordance with the laws in force in the country within which
you intend to use the equipment.
24.In case of fire, use carbon dioxide (CO2) extinguishers; do not use water or powder extinguishers.
25.Do not fill the pellet hopper with quantities of pellets lower or higher than those indicated.
26.Do not open the decorative door to the decorative plates during the use of the heater.
27.Do not move the heater during the combustion process.
28.Before setting aside the heater in any kind of building, empty any contents left in the collection tray.
29.Use the heater only outdoors.
30.It is also NOT recommended:
a. To install the unit in a different manner than the one described in this handbook.
b. To install the unit in presence of sources that could cause possible ignition(flames, cigarettes,
sparks etc.)
c. To install the equipment in areas with a possibility of water jets.
d. To Install and use the unit close to combustible materials,flammable and/or explosive materials
and in places with hazardous atmospheres of fire.
e. To smoke while using the device or approach with devices that can generate combustion such
as cigarettes or lighted lighters, flames of various kinds, scintillators.
31.Do not modify the equipment or perform technical operations that are not authorized by the
manufacturer. Each technical maintenance or repair should always be carried out at specialized
centers authorized by the manufacturer.
32.Do not use any accessories other than those supplied.
33.Do not use the device in different ways and/or for purposes other than those specified in this
manual. The heater should not be used as an incinerator.
34.Do not use fuels other than those recommended,including liquids.
35.Do not use the unit in physical, and mental conditions impaired or under the influence of alcohol,
narcotics or psychotropic drugs;
36.Do not cover,damage or remove the license and/or technical plates fixed on the oven and on its
accessories.

Any improper use of the heater in any form except as described herein shall void any warranty from
the manufacturer. The manufacturer/distributor/seller declines any responsibility for damages to
persons and/or things.
By improper usage it is meant:
• Any use other than the one specified in this manual and any use made in ways or with
techniques other than those permitted within this manual.
• Any work on the heater that does not comply with the instructions provided in this manual.
• Any use after tampering of components and/or after alteration of safety devices.
• Any use after repairs performed with unauthorized components.
8
IMPROPER USAGE
1.For lifting and moving the heater, please use appropriate equipment able to sustain its weight.
2.After unpacking, do not use a fork lift for moving the device.
3. Avoid positioning the heater on uneven and skewed grounds.
4. Never move the heater during use.
KNOW THE DESIGN
The heater consists of a base frame with a pellet hopper installed on two guiding rails and a
glass tube made of borosilicate glass with a metallic sheathing, with decorative plates around it.
Within the base frame , situated above the pellet hopper, a slice of rock wool is used in order to
protect the surface that is in contact with the glass tube. The heater has a collection tray used for
collecting ash during use.
At the top of the heater, there is a glass tube fixing plate, a diffuser plate and a heat reflector.
All exterior materials have been treated with the proper anti-corrosive protections in order to avoid
corrosion and to extend the durability and life of the heater.
POSITIONING AND MOVING

1. Remove the packaging and detach
the base element, the decorative plates,
and glass tube.
3. Attach the Glass tube Fixing
Plate(3) to the Decorative Plates(3)
using 4 M5 X 10 hexagon socket
head cap screws.
9
ASSEMBLY INSTRUCTIONS
1
2. Attach the Decorative Plates(6) to the
Middle Plate(8) using the 4 M5 X 10
hexagon socket head cap screws
supplied
22
3
Hardware Used
M5 x 16 Hexagon socket head cap screws X 4
AA
Hardware Used
BB
M5 x 16 Hexagon socket head cap screws X 4
AA
BB

4. Attach the Diffuser Plate and the
Reflector to the Glass Tube Fixing Plate
using 8 M5X 10 hexagon socket head cap
screws.
6.Install the Glass Tube inside the
Decorative Plates, holding it at an angle.
First set the top of the tube in the opening
of the Fixing Plate(3)
6a. Drop the tube onto
the Middle Plate(8)
10
ASSEMBLY INSTRUCTIONS
4
5. Attach the Retaining Ring(7)
on the bottom of the Glass Tube(5) 5
6
6a
Hardware Used
M5 x 16 Hexagon socket head cap screws X 8
AA
BB

Combustion material
(PELLET)
FUNCTIONING OF THE HEATER
The initial operation should be performed completely outdoors and in the absence of non-
authorized persons in order to avoid any disturbances during the execution of the following steps.
Please follow all manual recommendations when using firelighters and gel.
For the initial operation a usage of 6-8 lbs. of pellets is sufficient.
Loading and initial operation.
1. Open the front door of the base frame.
2. Draw out the pellet hopper.
3. Fill in 6-8 lbs. of pellets.
4. Place 2-3 pieces of a natural firelighter or gel onto the pellets and light them.(remember that the
use of inappropriate firelighters could lead to a dysfunction of the heater)
5. Cover the pellet hopper with the hopper cover after being sure that their combustion started
well.
6. Insert the pellet hopper in the base element of the heater, lock the door,and remove the key,
storing it in a safe place.
11
7
7.Attach the Door(4) onto
the Decorative Plates(6)
ASSEMBLY INSTRUCTIONSASSEMBLY INSTRUCTIONS
INITIAL OPERATION AND DISCHARGING
Please allow up to 10 minutes to see flames through the glass tube
Do not open the door of the base element during use.
Allow the heater to operate until the pellets in the hopper have completely burned, bearing in mind
that after the diminishing of the flame the heater emits heat for at least 2 hours respectively
corresponding to the quantity of pellets you have used.
HEATER FUNCTION
The heater works through pyrolysis, a natural chemical
process that generates biogas. Not the pellets themselves
but the biogas generated creates the flame. The process
diminishes the more the combustion of pellets exhausts
itself. The remaining residue is called char.
The temperature within the hopper cannot be controlled
nor blocked as the natural process of combustion takes
place.The pellets burn from the top down, therefore pellets
should never be added to the heater until the prior load
has burned down completely. Discharge the hopper of
char afterwards and only then refill with more pellets.
Fresh Air
Pellets
Pyrolysis Zone
Char
Hot Biogas

It is normal to have white smoke and fumes after the first use of the heater. Over time, this will
gradually be less intense.
Discharging: Make sure to use mitts for protection.
1. Open the front door of the base frame.
2. Wearing the appropriate fire proof mitts, remove the cover of the pellet hopper.
3. Keep wearing the fire proof mitts and draw out the collection tray in order to discharge the ash.
4. Clean the inside of the pellet hopper, using the poker if necessary, removing any residual pellets
even if still burning. Use Caution!
5. Make sure there are no obstructions that will cause the pellet hopper not to close properly.
6. Place the hopper plate back onto the pellet hopper then push back inside the housing.
Empty out the pellet hopper only if you are sure that the combustion material does not glow
or burn anymore.
Please read the entire instruction manual carefully.
Loading and firing up:
1. Open the front door of the heater.
2. Pull out the pellet hopper.
3. Remove the hopper cover. Load the hopper with the desired and allowed quantity of pellets.
LBS PELLET FLAME DURATION
6.5 lbs about 1.5 hours
about 2 hours
11 lbs about 2.5 hours
13.2 lbs about 3.5 hours
15.5 lbs about 4.5 hours
17.5 lbs about 6 hours
4. Ignite the pellets using a natural fire starter block or fire starting gel (both are available at most
hardware stores). Do not use any other form of accelerants, such as gasoline or lighter fluid, as
these can lead to poor performance, unpredictable or dangerous lighting, or damage to the
heater.
5. Be sure that the pellets are fully lit before sliding the pellet hopper back into place.
Please allow up to 10 mintues to see flames through the glass tube
12
The heater will be ready for full regular use only after its initial usage and cleaning.
HOW TO LOAD, FIREUP, UNLOAD AND RELOAD THE HEATER
8.8 lbs
The following table shows the correct quantity of pellets.

Throughout the burn process, do not open the door of the base.
It is recommended to allow the heater to fully operate until the pellets are fully burned.
The suggested pellet quantity is roughly calculated. Please note that the heater filled with a smaller
quantity of pellets produces a higher flame because there is more air inside the burner, but the
duration will be shorter. On the contrary if the heater is filled with a large quantity of pellets the
duration will be longer but the flame will be lower because of the lower quantity of air inside the
burner.
After the flame diminishes, the heater will emit heat for at least two hours depending on the
quantity of pellets used
Unloading:
1. Open the door of the base and extract the burner.
2. Wearing the appropriate fireproof mitts, remove the cover of the pellet hopper.
3. While wearing the fire proof mitts,you will need to remove the stove plate to allow the ashes to
fall into the collection tray.
4. Clean the inside of the pellet hopper, using the poker if necessary, removing any residual
pellets.
5. Please make sure that the edges and the lower door are clear of any obstruction in order to
close properly.
6. Place the cover back on the hopper and slide back inside the housing.
WARNING: THE COLLECTION TRAY HAS TO BE EMPTIED ONLY WHEN THE COMBUSTION RESIDUE
INSIDE IS COMPLETELY COLD.
Reload:
When pellets have completely burned down and the unit is cool to the touch, you may reload the
hopper with more pellets.
It is reiterated that:
• Always keep watch over the unit during use.
• Always use protective mitts when handling the heater.
• The temperature and the duration of the flame indicated on the previous schedule of this
manual and on the Heater’s brochure are purely indicative and they are directly evaluated
and regulated according to common sense and specific conditions of the Heater’s user and
what kind of pellet used.
• After every ignition, it is recommended to clean the Heater, empty the collection tray with the
opening under the hopper using the attention and care recommended
previously.
13

Use cleaning products recommended for glass and a soft cloth to clean the heater. Do not use
abrasive, caustic, or corrosive products.
After every firing, remove any residual pellets and char inside the burner to avoid issues with the
next firing.
To ensure proper operation, lubricate the burner’s sliding guides with oil or silicon-based lubricant
spray after every second or third use of the heater.
Glass tube cleaning:
The products of combustion may form a crust on the tube making it difficult to clean. It is
advisable to clean the glass tube every one or two firings.
Exterior cleaning:
Clean the exterior with a soft cloth, water, and mild soap.
FOR ANY CLEANING IT IS RECOMMENDED TO NOT USE ABRASIVE OR CORROSIVE PRODUCTS.
14
CLEANING AND MAINTENANCE
1. Ensure that the heater is cold and off.
2. Open the Decorative cover.
3. Lift the glass tube upwards from the base, tilt it out, and remove from top frame.
4. Spray inside with an appropriate cleaning product.
5. Use the supplied cleaning tube brush to carefully clean the inside of the glass tube. Wrap the end
of the brush in a soft cloth and use mild soap and water for best results.
6. Clean the exterior of the glass tube as well.
7. Re-insert the glass tube (see assembly directions).
8. Attach the Decorative Cover back in its place.

TROUBLE POSSIBLE CAUSE SOLUTION
The heater does not turn
on
Pyrolysis has not
started correctly
Check that the used ecological igniter
has not been switched off, if it is so to
add more of it so that its quantity is
adequate and turn it on again making
sure that its combustion is well started
before closing everything.
Wet pellet
Change the wood pellets especially if the
package was open for some time, without
throwing it out, but maybe reusing it once it
has dried well; place again some ecological
fire ignites ensuring their correct ignition.
Failure to comply with the
indications concerning the
installation and use of the
heater
Read this manual carefully and
correct possible errors in
installation. Meticulously follow all
instructions.
The flame don’t start up The flame reducer is missing Place the supplied flame reducer on top of
the burner correctly.
Smoke during ignition Unsuitable igniters Be sure to use quality igniters
The flame is too intense
there is not enough pellets in
the burner
Do not intervene and do not interrupt the
activity of the heater in its combustion
process, paying close attention to the high
temperatures it could reach.
At the next ignition, load the
recommended quantity of wood pellets.
It is not possible to extract
the burner
The drawer slide guides have
not been lubricated.
Lubricate the burner drawer guides;
perform this procedure after every 2/3 use.
combustion residues or foreign
bodies prevent it from flowing
Check for any residues or foreign
bodies and remove them.
15
TROUBLESHOOTING
If you have any questions regarding the product control, please call
customer service at 1-888-775-1330

16
RETURN POLICY
NOTE: Please carefully review the following terms regarding returns. If you have any
questions regarding returns, please call 1-888-775-1330 for assistance.
Purchased through an online retailer: Please contact retailer for any and all returns.
AZ Patio Heaters, LLC offers a 30-Day Return Policy on Patio Heaters, Parts and
Accessories as specified in the conditions below when purchased directly.
UNOPENED Patio Heaters and Accessories
We can provide a refund (minus shipping and handling fee) on UNOPENED Patio
Heaters and Accessories if returned to us within 30 days of the original shipping date
to you. The item must be UNOPENED and in NEW condition in order to receive the
refund.
Please note: In the case of unopened Patio Heaters and Accessories, there is a 5%
Transaction Fee deducted to cover the cost of doing business- i.e., bank fees, credit
card processing fees, labor and material costs for processing, packing, and shipping.
The original shipping and handling charges are not refundable and are deducted from
the refund amount. The minimum Transaction Fee is $5.00
OPENED Patio Heaters and Accessories
If the Patio Heater or Accessories have been opened but is in new and resalable
condition with all the original contents and packaging, we can still provide refunds but
there is a 20% Restocking Fee. The 20% Restocking Fee is deducted from the cost of
the items only. The original shipping and handling charges are not refundable and are
deducted before calculating the refund amount. The item must be returned to, and
received by, us within 30 days of the original shipping date to you. Larger items can be
subject to a 30% restocking fee. Items not returned in the condition described here
may be subject to a higher Restocking Fee or refusal of the return/refund. The
minimum Restocking Fee is $5.00
Non-Returnable Items
Special Order items cannot be returned for any reason.
Items Showing Signs Of Use that are soiled showing signs of daily use.
Items that show any permanent signs of use such as scratches, damage, writing in
manual, torn printed materials, etc. are not returnable.

17
RETURN POLICY
How Do You Return A Product?
If you wish to return an item that qualifies for a return as specified above, please call
us at 1-888-775-1330 to receive a return authorization number, instructions for
sending the item back, and an address for the return. A return authorization number is
required to return a product. If you do not call first to obtain an RA, your item may be
refused or result in an increased Restocking Fee. The item must be returned and
received by us within 30 days of the original shipping date to you. Returns will not be
accepted beyond 30 days after the original sale shipping date to you.
Shipping an Item Back
If the item qualifies as returnable as described above, you are responsible for the safe
return shipping on the product you send back. We do not credit any shipping charges
toward the exchange. We can only accept items that are returned without signs of
wear and tear and with all the original contents and packaging. Contents consists of
any included parts, accessories, and manual without user's notes or markings.
Packaging includes all inner and outer packaging, complete with the original barcode
affixed. We strongly suggest you ensure any package shipped back to us for the full
invoiced amount. Otherwise, we will not be able to accept merchandise damaged by
the shipper.
Shipped Items Undelivered, Refused, Incorrect Address, or Recipient Unavailable
If the purchaser and/or the recipient of a shipped item refuses the item upon delivery
or the item is shipped back to us undelivered due to the fault of the purchaser giving
incorrect or incomplete shipping information or because the recipient was not available
at the time of delivery, the purchaser is responsible for all costs of shipping, handling,
and processing as stated elsewhere on this page. If the purchaser wishes to have the
item reshipped, then the purchaser shall be responsible for all new shipping and
handling fees to re-ship the item(s). A Restocking Fee may also apply if purchaser
refused delivery or as a result of delivery exceptions as stated above, as well as from
a typical return as described above. Items not returned in the same condition they
originally ship in may be subject to a higher Restocking Fee or refusal of the return/
refund.
Refunds

18
RETURN POLICY
For credit card purchases
We will credit back only to the same credit card that was used for the original
purchase. Credits or Refunds will be issued within 10 days of receipt of the authorized
return. Merchandise must be in original condition, with all packing materials, manual,
and other original components intact, in the original packaging. We reserve the right to
charge for missing manuals, packaging, parts or other original items not returned. Any
refused shipment that is returned to us, customer will be responsible for payment of
both outbound and inbound shipping charges related to the returned product.
For purchases made with a check or money order, a refund is made by means of a
check issued only to the original purchaser.
Shipping Fee Policy
All refunds, credits, and exchanges are for the value of the equipment only. The
original shipping and handling charges are not refundable and are deducted from the
refund amount.
Backorder Policy
AZ Patio Heaters, LLC is not obligated to deliver backordered items that have become
unavailable to us. This includes, but is not limited to, items that have been
discontinued by the manufacturer. If a backordered item becomes unavailable, the
unfulfilled part of the order will be canceled. You will then have the option of canceling
any remaining unshipped items in the order or proceeding to purchase the remaining
available items at an agreed upon price. Backordered items are subject to price
changes and specification/feature changes beyond our control. If the price or
specifications of a backordered item changes, you will have the option of canceling the
order or proceeding to purchase the item at the new price.
All pre-shipped items are subject to the terms specified elsewhere in this document.
Why Do We Charge A Restocking Fee?
Once an item is opened it can no longer be resold as new, so there is a loss in value
as soon as an item is opened by the purchaser. The Restocking Fee also covers the
cost of executing your transaction- i.e., bank fees, credit card processing fees, labor
and material costs for processing, packing, and shipping an item.

ONE-YEAR LIMITED WARRANTY
CUSTOMERS IN USA
For small parts please call 1-888-775-1330 for assistance. For damaged product, you will need to return to
the retailer.
CUSTOMERS IN CANADA
Only return this product to the store if it was purchased within 90 days. If you have problems after 90 days of
purchase, please CALL 1-888-775-1330. DATED PROOF OF PURCHASE REQUIRED FOR WARRANTY
SERVICE.
AZ Patio Heater, LLC (“Vendor”) warrants to the original retail purchaser of this heater to no other person,
that if this heater is assembled and operated in accordance with the printed instructions accompanying it,
then for a period of one year from the date of purchase, all parts in such heater shall be free from defects in
manufacturing and workmanship. Vendor may require reasonable
proof of your date of purchase from an authorized retailer or distributor. Therefore, you should
retain your sales slip or invoice. This limited Warranty shall be limited to the repair or replacement
of parts, which prove defective under normal use and service and which the vendor shall determine
in its reasonable discretion upon examination to be defective. Before returning any parts, you should contact
Vendors customer service department using the contact information listed below. If Vendor confirms, after
examination a defect covered by this limited warranty in any returned part, and if Vendor approves the claim,
Vendor will replace such defective part without charge. If you return defective parts, Transportation charges
must be prepaid by you. Vendor will return replacement
parts to the original retail purchaser, Freight or postage prepaid.
The limited Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse,
alteration, misapplication, improper installation or improper maintenance or service by you
or third party. The failure to perform normal and routine maintenance on the product, shipping, damage,
abnormal adjustment to the burner, damage or repairs related to insects, birds, or animals of any kind, and
damage due to weather conditions as set out in this owner’s manual. In addition,
the Limited Warranty does not cover damage to the finish such as scratches, dents, discoloration, rust or
weather damage, after purchase. Please protect your investment.
The limited Warranty is in lieu of all other warranties offered by any retail company. Vendor disclaims all
warranties for products that are purchased from sellers other than authorized retailers or distributors. AFTER
THE PERIOD OF THE 1 YEAR WARRANTY, VENDOR DISCLAIMS ANY AND IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. FURTHER, VENDOR SHALL HAVE NO LIABILITY WHATSOEVER TO
PURCHASER OR ANY THIRD PARYY FOR ANY SPECIAL,
INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTAL DAMAGES. Vendor assumes no responsibility
for any defects caused by third parties. This limited warranty gives the purchaser specific legal rights; a
purchaser may have other rights depending upon where he or she lives. Some jurisdictions do not allow the
exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty
lasts, so the above exclusion and limitations may not apply to you.
Vendor does not authorize any person or company to assume for it any other obligation or liability in
connection with the sale, installation, use, removal, return, or replacement of its equipment, and no such
representations are binding on vendor.
For warranty service, please contact [email protected] or call us toll free 1-888-775-1330
888-775-1330.
Distributed by:
AZ Patio Heaters, LLC
Toll Free Number 1-888-775-1330
Sales Service and Repair
www.azpatioheaters.com
888-775-1330.
Distributed by:
AZ Patio Heaters, LLC
Toll Free Number 1-888-775-1330
Sales Service and Repair
www.azpatioheaters.com
888-775-1330.
Distributed by:
AZ Patio Heaters, LLC
Toll Free Number 1-888-775-1330
Sales Service and Repair
www.azpatioheaters.com
Distributed by:
AZ Patio Heaters, LLC
Toll Free Number 1-888-775-1330
Sales Service and Repair
www.azpatioheaters.com
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