HiLook UD11278B User manual

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Network Camera
User Manual
UD11278B
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User Manual
COPYRIGHT ©2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the
properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries
(hereinafter referred to be "Hikvision"). This user manual (hereinafter referred to be
"the Manual") cannot be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of Hikvision. Unless
otherwise stipulated, Hikvision does not make any warranties, guarantees or
representations, express or implied, regarding to the Manual.
About this Manual
This Manual is applicable to Network Camera.
The Manual includes instructions for using and managing the product. Pictures, charts,
images and all other information hereinafter are for description and explanation only.
The information contained in the Manual is subject to change, without notice, due to
firmware updates or other reasons. Please find the latest version in the company
website (http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions. Other trademarks and logos mentioned below are
the properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED "AS IS", WITH ALL FAULTS AND ERRORS, AND
OUR COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,

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SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL OUR
COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE
LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS
PRODUCT, EVEN IF OUR COMPANY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. OUR COMPANY
SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, OUR COMPANY WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT
IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE APPLICABLE
LAW. OUR COMPANY SHALL NOT BE LIABLE IN THE EVENT THAT THIS
PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
Regulatory Information
FCC Information
FCC compliance: This equipment has been tested and found to comply with the
limits for a digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the

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equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are
marked with "CE" and comply therefore with the applicable
harmonized European standards listed under the EMC Directive
2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol
cannot be disposed of as unsorted municipal waste in the European
Union. For proper recycling, return this product to your local
supplier upon the purchase of equivalent new equipment, or dispose
of it at designated collection points. For more information see: www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery
information. The battery is marked with this symbol, which may
include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper
recycling, return the battery to your supplier or to a designated collection point. For

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more information, see: www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.
Safety Instruction
These instructions are intended to ensure that the user can use the product correctly to
avoid danger or property loss.
The precaution measure is divided into 'Warnings' and 'Cautions':
Warnings: Serious injury or death may be caused if any of these warnings are
neglected.
Cautions: Injury or equipment damage may be caused if any of these cautions are
neglected.
Warnings Follow these safeguards to
prevent serious injury or death.
Cautions Follow these precautions to
prevent potential injury or material
damage.
Warnings:
Please adopt the power adapter which can meet the safety extra low voltage
(SELV) standard. And source with 12 VDC or 24 VAC (depending on models)
according to the IEC60950-1 and Limited Power Source standard.
To reduce the risk of fire or electrical shock, do not expose this product to rain or
moisture.
This installation should be made by a qualified service person and should conform
to all the local codes.
Please install blackouts equipment into the power supply circuit for convenient

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supply interruption.
Please make sure that the ceiling can support more than 50(N) Newton gravities if
the camera is fixed to the ceiling.
If the product does not work properly, please contact your dealer or the nearest
service center. Never attempt to disassemble the camera yourself. (We shall not
assume any responsibility for problems caused by unauthorized repair or
maintenance.)
Cautions:
Make sure the power supply voltage is correct before using the camera.
Do not drop the camera or subject it to physical shock.
Do not touch sensor modules with fingers. If cleaning is necessary, use a clean
cloth with a bit of ethanol and wipe it gently. If the camera will not be used for an
extended period of time, put on the lens cap to protect the sensor from dirt.
Do not aim the camera lens at the strong light such as sun or incandescent lamp.
The strong light can cause fatal damage to the camera.
The sensor may be burned out by a laser beam, so when any laser equipment is
being used, make sure that the surface of the sensor not be exposed to the laser
beam.
Do not place the camera in extremely hot, cold temperatures (the operating
temperature should be between -30°C to +60°C, or -40°C to +60°C if the camera
model has an "H" in its suffix), dusty or damp environment, and do not expose it
to high electromagnetic radiation.
To avoid heat accumulation, ensure there is good ventilation to the device.
Keep the camera away from water and any liquids.
While shipping, pack the camera in its original, or equivalent, packing materials.
Or packing the same texture.
Improper use or replacement of the battery may result in hazard of explosion.

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Please use the manufacturer recommended battery type.
Notes:
For the camera supports IR, you are required to pay attention to the following
precautions to prevent IR reflection:
Dust or grease on the dome cover will cause IR reflection. Please do not remove
the dome cover film until the installation is finished. If there is dust or grease on
the dome cover, clean the dome cover with clean soft cloth and isopropyl alcohol.
Make certain the installation location does not have reflective surfaces of objects
too close to the camera. The IR light from the camera may reflect back into the
lens causing reflection.
The foam ring around the lens must be seated flush against the inner surface of
the bubble to isolate the lens from the IR LEDS. Fasten the dome cover to camera
body so that the foam ring and the dome cover are attached seamlessly.

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Table of Contents
Chapter 1 System Requirement..........................................................................11
Chapter 2 Network Connection..........................................................................12
2.1 Setting the Network Camera over the LAN...................................................... 12
2.1.1 Wiring over the LAN .......................................................................................................12
2.1.2 Activating the Camera ....................................................................................................13
2.2 Setting the Network Camera over the WAN .................................................... 19
2.2.1 Static IP Connection........................................................................................................19
2.2.2 Dynamic IP Connection...................................................................................................20
Chapter 3 Access to the Network Camera...........................................................23
3.1 Accessing by Web Browsers............................................................................ 23
3.2 Accessing by Client Software .......................................................................... 24
Chapter 4 Wi-Fi Settings ...................................................................................25
4.1 Configuring Wi-Fi Connection in Manage and Ad-hoc Modes .......................... 25
4.2 Easy Wi-Fi Connection with WPS function ...................................................... 30
4.3 IP Property Settings for Wireless Network Connection .................................... 32
Chapter 5 Live View ..........................................................................................34
5.1 Live View Page............................................................................................... 34
5.2 Starting Live View .......................................................................................... 35
5.3 Recording and Capturing Pictures Manually .................................................... 36
5.4 Operating PTZ Control .................................................................................... 36
5.4.1 PTZ Control Panel............................................................................................................36
5.4.2 Setting/Calling a Preset................................................................................................... 37
5.4.3 Setting/Calling a Patrol ...................................................................................................38
Chapter 6 Network Camera Configuration ........................................................40
6.1 Configuring Local Parameters ......................................................................... 40
6.2 Configure System Settings .............................................................................. 42
6.2.1 Configuring Basic Information ........................................................................................42
6.2.2 Configuring Time Settings...............................................................................................43
6.2.3 Configuring DST Settings.................................................................................................45
6.2.4 Configuring RS232 Settings.............................................................................................46
6.2.5 Viewing License .............................................................................................................. 47
6.3 Maintenance ................................................................................................. 48

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6.3.1 Upgrade & Maintenance.................................................................................................48
6.3.2 Log ..................................................................................................................................49
6.3.3 System Service ................................................................................................................50
6.4 Security Settings ............................................................................................ 50
6.4.1 Authentication ................................................................................................................51
6.4.2 IP Address Filter ..............................................................................................................51
6.4.3 Security Service...............................................................................................................53
6.5 User Management ......................................................................................... 53
6.5.1 User Management ..........................................................................................................53
6.5.2 Online Users....................................................................................................................56
Chapter 7 Network Settings...............................................................................58
7.1 Configuring Basic Settings .............................................................................. 58
7.1.1 Configuring TCP/IP Settings ............................................................................................58
7.1.2 Configuring DDNS Settings..............................................................................................60
7.1.3 Configuring PPPoE Settings.............................................................................................62
7.1.4 Configuring Port Settings ................................................................................................63
7.1.5 Configure NAT (Network Address Translation) Settings..................................................64
7.2 Configure Advanced Settings .......................................................................... 64
7.2.1 Configuring SNMP Settings .............................................................................................65
7.2.2 Configuring FTP Settings .................................................................................................67
7.2.3 Configuring Email Settings ..............................................................................................69
7.2.4 Platform Access...............................................................................................................71
7.2.5 HTTPS Settings ................................................................................................................72
7.2.6 Configuring QoS Settings ................................................................................................75
7.2.7 Configuring 802.1X Settings............................................................................................ 76
7.2.8 Integration Protocol........................................................................................................77
Chapter 8 Video/Audio Settings .........................................................................79
8.1 Configuring Video Settings ............................................................................. 79
8.2 Configuring Audio Settings ............................................................................. 82
8.3 Configuring ROI Encoding ............................................................................... 83
8.4 Display Info. on Stream .................................................................................. 85
Chapter 9 Image Settings ..................................................................................86
9.1 Configuring Display Settings ........................................................................... 86
9.1.1 Day/Night Auto-Switch ...................................................................................................86
9.1.2 Day/Night Scheduled-Switch ..........................................................................................90
9.2 Configuring OSD Settings................................................................................ 91
9.3 Configuring Privacy Mask ............................................................................... 93

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Chapter 10 Event Settings................................................................................94
10.1 Basic Events ................................................................................................... 94
10.1.1 Configuring Motion Detection ........................................................................................94
10.1.2 Configuring Video Tampering Alarm ............................................................................100
10.1.3 Configuring Alarm Input ...............................................................................................102
10.1.4 Configuring Alarm Output ............................................................................................103
10.1.5 Configuring PIR Alarm...................................................................................................104
10.1.6 Handling Exception .......................................................................................................105
10.2 Smart Events................................................................................................ 106
10.2.7 Configuring Intrusion Detection ...................................................................................106
10.2.8 Configuring Line Crossing Detection.............................................................................108
Chapter 11 Storage Settings...........................................................................112
11.1 Configuring Record Schedule ........................................................................ 112
11.2 Configure Capture Schedule ......................................................................... 115
11.3 Configuring Net HDD.................................................................................... 116
Chapter 12 Playback......................................................................................119
Chapter 13 Picture ........................................................................................121
Appendix...........................................................................................................123
Appendix 1 SADP Software Introduction ............................................................... 123
Appendix 2 Port Mapping ...................................................................................... 126

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Chapter 1System Requirement
Operating System: Microsoft Windows XP and above version
CPU: 3.0 GHz or higher
RAM: 1G or higher
Display: 1024×768 resolution or higher
Web Browser: Internet Explorer 8.0 and above version, Apple Safari 8.0 and above
version, Mozilla Firefox 30.0-51, and Google Chrome 31.0-44.

Chapter 2 Network Connection
Note:
You shall acknowledge that the use of the product with Internet access might be
under network security risks. For avoidance of any network attacks and
information leakage, please strengthen your own protection. If the product does
not work properly, please contact with your dealer or the nearest service center.
To ensure the network security of the network camera, we recommend you to
have the network camera assessed and maintained termly. You can contact us if
you need such service.
Before you start:
If you want to set the network camera via a LAN (Local Area Network), please
refer to Section 2.1 Setting the Network Camera over the LAN.
If you want to set the network camera via a WAN (Wide Area Network), please
refer to Section 2.2 Setting the Network Camera over the WAN.
2.1 Setting the Network Camera over the LAN
Purpose:
To view and configure the camera via a LAN, you need to connect the network
camera in the same subnet with your computer, and install the SADP or HiLookVision
software to search and change the IP of the network camera.
Note: For the detailed introduction of SADP, please refer to Appendix 1.
2.1.1 Wiring over the LAN
The following figures show the two ways of cable connection of a network camera
and a computer:
Purpose:
To test the network camera, you can directly connect the network camera to the
computer with a network cable as shown in Figure 2-1.

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Refer to the Figure 2-2 to set network camera over the LAN via a switch or a
router.
半球
Network Cable
or
Network Camera
Computer
Figure 2-1 Connecting Directly
网络交换机
半球
Network Cable
Network Cable
or
or
Network Camera Computer
Figure 2-2 Connecting via a Switch or a Router
2.1.2 Activating the Camera
You are required to activate the camera first by setting a strong password for it before
you can use the camera.
Activation via Web Browser, Activation via SADP, and Activation via Client Software
are all supported.
Activation via Web Browser
Steps:
1. Power on the camera, and connect the camera to the network.
2. Input the IP address into the address bar of the web browser, and click Enter to
enter the activation interface.
Notes:
The default IP address of the camera is 192.168.1.64.
For the camera enables the DHCP by default, the IP address is allocated
automatically. And you need to activate the camera via SADP software. Please refer to

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the following chapter for Activation via SADP.
Figure 2-3 Activation via Web Browser
3. Create a password and input the password into the password field.
STRONG PASSWORD RECOMMENDED–We highly recommend you
create a strong password of your own choosing (using a minimum of 8
characters, including at least three of the following categories: upper case letters,
lower case letters, numbers, and special characters) in order to increase the
security of your product. And we recommend you reset your password regularly,
especially in the high security system, resetting the password monthly or weekly
can better protect your product.
4. Confirm the password.
5. Click OK to save the password and enter the live view interface.
Activation via SADP Software
SADP software is used for detecting the online device, activating the camera, and
resetting the password.
Get the SADP software from the supplied disk or the official website, and install the
SADP according to the prompts. Follow the steps to activate the camera.

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Steps:
1. Run the SADP software to search the online devices.
2. Check the device status from the device list, and select the inactive device.
Select inactive device.
Input and confirm
password.
Figure 2-4 SADP Interface
3. Create a password and input the password in the password field, and confirm the
password.
STRONG PASSWORD RECOMMENDED–We highly recommend
you create a strong password of your own choosing (using a minimum
of 8 characters, including at least three of the following categories:
upper case letters, lower case letters, numbers, and special characters) in
order to increase the security of your product. And we recommend you
reset your password regularly, especially in the high security system,
resetting the password monthly or weekly can better protect your
product.
4. Click OK to save the password.
You can check whether the activation is completed on the popup window. If activation
failed, please make sure that the password meets the requirement and try again.
5. Change the device IP address to the same subnet with your computer by either
modifying the IP address manually or checking the checkbox of Enable DHCP.

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Figure 2-5 Modify the IPAddress
6. Input the password and click the Modify button to activate your IP address
modification.
Activation via Client Software
The client software is versatile video management software for multiple kinds of
devices.
Get the client software from the supplied disk or the official website, and install the
software according to the prompts. Follow the steps to activate the camera.
Steps:
1. Run the client software and the control panel of the software pops up, as shown in
the figure below.

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Figure 2-6 Control Panel
2. Click the Device Management icon to enter the Device Management interface, as
shown in the figure below.
Figure 2-7 Device Management Interface
3. Check the device status from the device list, and select an inactive device.
4. Click the Activate button to pop up the Activation interface.
5. Create a password and input the password in the password field, and confirm the
password.

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STRONG PASSWORD RECOMMENDED–We highly recommend
you create a strong password of your own choosing (using a minimum of
8 characters, including at least three of the following categories: upper
case letters, lower case letters, numbers, and special characters) in order
to increase the security of your product. We recommend you reset your
password regularly, especially in the high security system, resetting the
password monthly or weekly can better protect your product.
Figure 2-8 Activation Interface (Client Software)
6. Click OK button to start activation.
7. Click the Modify Netinfo button to pop up the Network Parameter Modification
interface, as shown in the figure below.

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Figure 2-9 Modifying the Network Parameters
8. Change the device IP address to the same subnet with your computer by either
modifying the IP address manually or checking the checkbox of Enable DHCP.
9. Input the password to activate your IP address modification.
2.2 Setting the Network Camera over the WAN
Purpose:
This section explains how to connect the network camera to the WAN with a static IP
or a dynamic IP.
2.2.1 Static IP Connection
Before you start:
Please apply a static IP from an ISP (Internet Service Provider). With the static IP
address, you can connect the network camera via a router or connect it to the WAN
directly.
Connecting the network camera via a router
Steps:
1. Connect the network camera to the router.

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2. Assign a LAN IP address, the subnet mask and the gateway. Refer to Section 2.1.2
for detailed IP address configuration of the network camera.
3. Save the static IP in the router.
4. Set port mapping, e.g., 80, 8000, and 554 ports. The steps for port mapping vary
according to the different routers. Please call the router manufacturer for
assistance with port mapping.
Note: Refer to Appendix 2 for detailed information about port mapping.
5. Visit the network camera through a web browser or the client software over the
internet.
Figure 2-10 Accessing the Camera through Router with Static IP
Connecting the network camera with static IPdirectly
You can also save the static IP in the camera and directly connect it to the internet
without using a router. Refer to Section 2.1.2 for detailed IP address configuration of
the network camera.
Figure 2-11 Accessing the Camera with Static IP Directly
2.2.2 Dynamic IP Connection
Before you start:
Please apply a dynamic IP from an ISP. With the dynamic IP address, you can connect
the network camera to a modem or a router.
Connecting the network camera via a router
Steps: