LEGRAND vaddio RoboSHOT 12E NDI User manual

Complete Manual for
RoboSHOT 12E NDI and
RoboSHOT30E NDI
High-Performance PTZ Cameras
Document 411-0038-30 Rev. B
November 2020

Vaddio is a brand of Legrand AV Inc.· Phone [phone] · Fax [phone] ·
Email [e-mail] · Visit us at www.legrandav.com for firmware updates,
specifications, drawings, manuals, technical support information, and more.
©2020 Legrand AV Inc.
Vaddio is a registered trademark of Legrand AV Inc. NDI®is a registered trademark of NewTek, Inc. All
other brand names or marks are used for identification purposes and are trademarks of their respective
owners. All patents are protected under existing designations. Other patents pending.
Commercial AV Brands Chief | Da-Lite | Middle Atlantic | Projecta | Vaddio

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Contents
Overview 1
What's in this Guide 1
Camera Features 1
Unpacking the Camera 2
A Quick Look at the Camera 3
Front of the Camera 3
Back of the Camera 4
Installing the Camera 5
Don’t Void Your Warranty! 5
Before You Start 5
Cabling Notes 6
Functional Check 6
Status Light 7
Video Resolution Setting 7
About Ceiling-Mounted Cameras 7
RS-232 Serial Communication Settings 8
RS-232 Connector Pin-Out 8
Installing the Wall Mount 9
Connecting the Camera 10
Installing the Camera 11
Powering Up the Camera 11
Initial Device Set-Up and System Administration Tasks 12
Browser Support 12
Initial Device Set-up Process Overview 12
Access and Initial Device Set-Up Using the Vaddio Device Controller 13
Initial Device Set-Up and Access Using the Vaddio Deployment Tool 14
Manual Access and Initial Device Set-Up 16
Getting the Camera's IP Address for Manual Access 16
Accessing the Camera's Web Interface Using NDI Software 16
If the Camera Is At 169.254.1.1 17
Opening the Web Interface 17
Initial Access to the Web Interface 17
System Administration 19
For Non-DHCP Environments: Configuring the Device with a Static IP Address 19
Optional For DHCP Environments: Changing from a DHCP Address to a Static IP Address 22
Specifying a DNS Server 22
Changing the Camera's Hostname 23
Managing Access and Passwords 24
Configuring Other Security Settings 24
Enabling Telnet Access 25

Enabling HTTP Access 25
Installing an SSL Certificate 25
Specifying Time Zone and NTP Server 26
Adding Room Information to the Camera's Web Interface 27
Configuring Camera Behavior 28
Setting the Custom Home Position and Other Preset Shots 28
Renaming Presets and Custom CCU Scenes 29
Initial Lighting and Color Settings 30
Lighting Adjustments 31
Fine-Tuning Image Quality and Color 31
Lighting and Image Quality Cheat Sheet 32
Color Adjustment Cheat Sheet 33
Saving Color and Lighting Settings 33
Adjusting the Focus 34
Speed Adjustments 34
About Tri-Synchronous Motion 34
Setting the Speed for Manual Movements 35
Setting the Speed of Movements to Presets 35
Adjusting Tri-Synchronous Motion Speed 36
Setting the Direction for Camera Movements 37
Basic Camera Settings 38
Software-Controlled Video Output Resolution Setting 39
Indicator Light Behavior Settings 39
System Maintenance 40
Saving (Exporting) or Restoring (Importing)a Camera Configuration 41
Installing a Camera Firmware Update 42
Rebooting the Camera 43
Contacting Vaddio Technical Support 44
Accessing the Diagnostic Logs 45
Using the IR Remote 46
Storing a Preset Using the Remote 46
Clearing a Preset Using the Remote 46
Operating the Camera from the Web Interface 47
Switching the Camera Off or On (Standby) 47
Stop or Resume Sending Video (Mute) 47
Moving the Camera 48
Zooming In or Out 48
Moving the Camera to a Preset Position 48
Adjusting the Color and Lighting 48
Telnet Command Reference 49
Camera and Video Management Commands 49
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

camera home 50
camera pan 50
camera tilt 51
camera zoom 52
camera ptz-position 53
camera focus 54
camera preset 55
camera ccu scene 56
camera ccu get 57
camera ccu set 58
camera led 59
camera standby 59
Maintenance and Troubleshooting Commands 60
network settings get 60
network ping 60
system reboot 61
system factory-reset 61
version 62
Telnet Information and Session Management Commands 63
history 63
help 63
exit 63
RS-232 Serial Command Reference 64
Camera Movement, Zoom, and Focus Commands 64
Movement, Zoom, and Focus Inquiry Commands 66
Color and Light Management Commands 67
Shutter Speed Values (CAM_Shutter) 69
Iris Values (CAM_Iris) 70
Iris Gain and Gain Limit Values (CAM_Gain) 70
Color and Light Management Inquiry Commands 71
Other Commands 72
Other Inquiry Commands 72
Specifications 73
Troubleshooting and Care 74
Check the Status Light First 74
Check the Cables Next 74
Power/Responsiveness Issues 75
Video Issues 75
Camera Control and Other Issues 76
Restoring Factory Settings from the Web Interface 76
Restoring Factory Default Settings Via Hardware 76
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Operation, Storage, and Care 77
Compliance and Conformity Statements 78
FCC Part 15 Compliance 78
ICES-003 Compliance 78
European Compliance 79
Photo Credits 80
Index 81
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1
Overview
This guide covers RoboSHOT®NDI®cameras:
nRoboSHOT 12E NDI, North America – 999-99407-000 (black), 999-99407-000W
(white)
nRoboSHOT 12E NDI, Europe/UK – 999-99407-001 (black), 999-99407-001W
(white)
nRoboSHOT 12E NDI, Australia/New Zealand – 999-99407-009 (black), 999-
99407-009W (white)
nRoboSHOT30E NDI, North America – 999-99437-000 (black), 999-99437-000W (white)
nRoboSHOT30E NDI, Europe/UK – 999-99437-001 (black), 999-99437-001W (white)
nRoboSHOT30E NDI, Australia/New Zealand – 999-99437-009 (black), 999-99437-009W (white)
For information about NewTek NDI technology and products, please visit NewTek Inc.'s website:
https://www.newtek.com/ndi/
What's in this Guide
This guide covers:
nUnpacking
nPhysical features
nInstallation
nWeb interface:System administration, performance/behavior configuration, and maintenance
nOperating the camera from the web interface
nControlling the camera using the IR remote
nTelnet and RS-232 API references
nSpecifications
nTroubleshooting
nCompliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand-
alone Installation Guide for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ
Cameras, which covers unpacking, physical features, switch settings, installation, and initial power-up.
Download manuals, dimensional drawings, and other information from www.legrandav.com.
Camera Features
nDeploy directly into an NDI®AV-over-IP environment; no extension or bridging device required
nNative 1080p/60 NDI streaming with ultra-low latency – under 100 msec
nCourtesy HDMI output
nExmor R™ back-lit 1/2.5 type, high-speed, low-noise image sensor
nRoboSHOT30E NDI: 30x zoom with 70° horizontal field of view (wide end)
RoboSHOT 12E NDI:12x zoom with 70.2° horizontal field of view (wide end)
nTri-Synchronous Motion™ simultaneous 3-axis pan/tilt/zoom movement between presets
nSmooth, silent direct-drive motors – ultra-accurate positioning, from 120° per second down to 0.35° per
second
nWeb interface for remote administration and operation, integration-ready Telnet or serial RS-232 control,
presenter-friendly IR remote control

Unpacking the Camera
Make sure you received all the items you expected.
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
RoboSHOT 12E NDI, North America – 999-99407-000 (black), 999-99407-000W (white)
RoboSHOT 12E NDI, Europe/UK – 999-99407-001 (black), 999-99407-001W (white)
RoboSHOT 12E NDI, Australia/New Zealand – 999-99407-009 (black), 999-99407-009W (white)
nRoboSHOT 12E NDI camera (black or white)
nThin Profile Wall Mount with mounting hardware, black or white, depending on camera color
nVaddio IR Remote Commander
nPoE+ mid-span power injector with AC cord set(s)
nQuick-start guide
RoboSHOT30E NDI, North America – 999-99437-000 (black), 999-99437-000W (white)
RoboSHOT30E NDI, Europe/UK – 999-99437-001 (black), 999-99437-001W (white)
RoboSHOT30E NDI, Australia/New Zealand – 999-99437-009 (black), 999-99437-009W (white)
nRoboSHOT30E NDI camera (black or white)
nThin Profile Wall Mount with mounting hardware, black or white, depending on camera color
nVaddio IR Remote Commander
nPoE+ mid-span power injector with AC cord set(s)
nQuick-start guide
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

A Quick Look at the Camera
RoboSHOT NDI cameras are available in black or white.
Front of the Camera
nCamera and Zoom Lens
oRoboSHOT 12E NDI:12x zoom is ideal for classrooms and small to medium sized conference
rooms.
oRoboSHOT30E NDI: 30x zoom delivers superb clarity and detail even in large spaces.
nIR Sensors: Sensors in the front of the camera base receive signals from the remote. Make sure
there's nothing directly in front of the camera base, and point the remote at the camera.
nStatus indicator: The multicolored LED indicates the camera's current state.
nReally Cool Logo Badge (RCLB): Attractive and shiny, with a sophisticated brushed-metal finish.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Back of the Camera
The connector panels of the RoboSHOT 12E NDI and RoboSHOT30E NDI cameras are identical.
From left to right:
nNetwork PoE+: RJ-45 connector. Connect to the network via PoE+ injector for power, control, and
video.
nHD Video Select switch: Rotary switch to select the HDMI output resolution. See Video Resolution
Setting.
nHDMI: Courtesy HDMI video output connector.
nRS-232: RJ-45 connector. Typically not used.
Note
Alabel on the bottom of the camera lists the rotary switch settings.
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Installing the Camera
This section covers:
nSelecting the location for the camera
nPre-installation functional check
nInformation on cables and (if applicable)RS-232 communication
nConnection diagram
nSettings for physical switches (if any)
nInstalling the camera mount
nMounting the camera
And a required safety note here:
Note
PoE type networks connected to this equipment are for intra-building use only and should not be connected
to lines that run outside of the building in which this product is located.
Don’t Void Your Warranty!
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
Caution
This product is for indoor use only. Use an appropriate protective enclosure if installing it outdoors or in a
humid environment. Do not install or operate this product if it has been dropped, damaged, or exposed to
liquids. If any of these things happen, return it to Vaddio for safety and functional testing.
Before You Start
Things to keep in mind when deciding where to install the camera:
nConsider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall
obstructions.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.
nEnsure that the camera body can move freely and will normally point away from the ceiling and lights.
The video image may appear off-level in any of these situations:
nThe mount is not level
nThe mount is not installed on the centerline of the room
nThe back wall of the room is not perpendicular to the centerline of the room
Prepare for a successful installation:
nBe sure you can identify all cables correctly.
nCheck Cat-5 cables for continuity.
nEnsure that the video resolution rotary switch is set appropriately.
nTalk to the network administrator. If installing the camera in a non-DHCPnetwork (one that does not
automatically assign IP addresses), you may need to configure the camera with a static IP address as
directed by the network administrator before connecting it to the network. Work with the network
administrator to determine how to configure the equipment.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Cabling Notes
Use Cat-5e or better cable. Cat-6 or Cat-7 cabling allows longer maximum cabling distance, and may
provide better performance in noisier RF or EMF environments. We recommend shielded cabling if the
cables will be coiled, run tightly with other cables, or routed near sources of electromagnetic interference
such as power lines or fluorescent light fixtures. When in doubt, use shielded Cat-6 cable or better.
Caution
When making cables for Vaddio products, do not use pass-through RJ-45 connectors. If
they are crimped incorrectly, they can damage the connectors on the product, cause
intermittent connections, and degrade signal quality. Physical damage to the connectors
will void your warranty.
Intact – Contact fingers will make
reliable contact with the cable
connector
Damaged – Some contact fingers
are bent and will NOT make
reliable contact with the cable
connector
We recommend using high-quality connectors and a high-quality crimping tool.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
Functional Check
Before you install the camera, you may want to verify functionality.
1. Connect the camera in its minimum functional configuration.
2. Connect power. The camera moves, the indicator light turns blue, and video is available on the
connected display.
3. If the camera turns on and sends video, continue with the installation.
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Status Light
The light in the camera's base indicates its current state.
nBlue: Normal operation (blinks once when the camera receives a command from the remote)
nRed: On-air tally (signal provided by external device via serial connection)
nBlinking red: Video is muted (UC color scheme only)
nPurple: In standby mode or booting
nYellow: Firmware update in progress
Caution
Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in
progress. Interrupting a firmware update can make the camera unusable.
Note
By default, the camera's status light is active during normal operation; however, it can be configured to
remain off when the camera is powered up. The camera may be sending video even if the indicator light is
off.
Video Resolution Setting
Set the desired video output resolution with the rotary switch before installing the camera.
Position 0 selects software control, which allows you to set the video output resolution in the web interface.
The default resolution for this setting is 1080p/59.94.
See Software-Controlled Video Output Resolution Setting.
About Ceiling-Mounted Cameras
If you use an inverted mount, you will need to use the Image Flip setting to orient the video image correctly
and set the tilt motors to respond appropriately to tilt commands from the remote, web interface, and
connected control devices. After the camera has power, this setting is available to the administrator on the
System page of the web interface, under the DIP Switches tab.
Note
If mounting this camera using the Half-Recessed Ceiling Mount, you will need to power the mount's IR
receiver separately to use the IRremote with the camera. Use Power Extension Module 999-1005-021.
This camera does not supply power to the mount's IR receiver.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

RS-232 Serial Communication Settings
In most situations, all control is via the NDI connection; however, the RS-232 serial port (color-coded blue)
provides an alternate means of controlling the camera from a third-party device. If using the RS-232
connection, be sure the camera is set to the same baud rate as the external control device.
Specification Value
Communication Speed 9600 or 38400 baud, selectable
Number of start bits 1
Number of stop bits 1
Number of data bits 8
Parity None
Flow control None
The camera's default baud rate is 9600. The 38400 baud setting is optional if the connected device
supports it.
RS-232 Connector Pin-Out
nPin 1: Not used
nPin 2: Not used
nPin 3: Not used
nPin 4: Not used
nPin 5: Not used
nPin 6: GND
nPin 7: RXD (from TXD of control source)
nPin 8: TXD (to RXD of control source)
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Installing the Wall Mount
The camera is shipped with a Thin Profile Wall Mount. Other mounting options are available as well.
Contact us if you don't have the camera mount you need.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
nIf you mount it to drywall, use the wall anchors provided with the wall mount.
nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Connecting the Camera
Note
Talk to the network administrator before you connect the equipment.
If you install this equipment on a non-DHCP network (one that uses only static IP addresses), you may
need to configure the camera with a static IP address before you connect it to the network. Work with the
network administrator to determine how to configure the equipment.
See Configuring the Camera with a Static IP Address for step-by-step instructions to configure a static IP
address.
This diagram shows a simple installation for a RoboSHOT NDI camera.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Installing the Camera
Be sure you have already set the camera's video resolution switch.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
1. Route the cables to the camera location.
2. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave
the screws loose enough to adjust the position of the mount.
3. Level the mount and tighten the mounting screws.
4. Connect the cables to the camera.
5. Place the camera on the mount.
6. Attach the camera to the mount using the ¼”-20 x .375 mounting screw supplied with the camera.
Images for illustration only; not to scale. Camera and mount details may differ.
Powering Up the Camera
Connect camera power.
The camera will run a self-test routine and move. This will take a few seconds.
When the camera is initialized and ready, video is available and the status light is blue. At this point, the
camera is ready to accept control information.
Note
Wait until the camera finishes initializing before trying to operate or control it.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Initial Device Set-Up and System Administration Tasks
Vaddio cameras have a web interface for initial device set-up, administrative control, and operation.
When any Vaddio product is shipped from the factory, there is no admin password and the administrative
controls are not available. This is also true if you restore factory defaults, which returns the device to a "like
new" state.
Initial device set-up includes setting the admin password, and may include additional tasks.
After initial device set-up, the web interface provides password-protected pages for administrative access
to tasks such as configuring network and security settings, customizing device behaviors, and installing
firmware updates. The administrator can configure the operator's page to be password-protected or not.
Browser Support
We have tested this product with these web browsers:
nChrome®
nMicrosoft® Edge and Internet Explorer®
nSafari®
nFirefox®
We test using the browser version available from the vendor at that time. Other browsers (including older
versions of the ones on this list) are likely to work also.
Initial Device Set-up Process Overview
The sequence of tasks for initial device set-up and system administration differs somewhat, depending on
which method you use.
Ways to access the camera for initial device set-up:
nLocate and browse to the camera from the NDI software on your computer.
nLocate and set up the camera using the Vaddio Deployment Tool – This tool is available as a free
download at https://info.legrandav.com/VaddioDeploymentTool. The tool scans the network for Vaddio
devices, lists them by model and IP address, identifies all devices that are not set up, provides the
controls to complete the initial device set-up, and provides links to each device's web interface.
nAccess the web interface from a Vaddio Device Controller – The touch-panel automatically scans
the subnet to locate Vaddio devices. Select the desired device and exit to the device's web interface to
complete the initial device set-up. The process is the same for all products.
nAccess the web interface directly – The classic method. Discover the camera's IP address and
browse to its web interface. The way you discover the IP address depends on the device. The rest of
the process is the same for all products.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Access and Initial Device Set-Up Using the Vaddio Device Controller
The Vaddio Device Controller is a stand-alone appliance for working with Vaddio products' web interfaces.
Ways the Vaddio Device Controller makes your tasks easier:
nEasily scan your network for Vaddio devices – no more complicated procedures for discovering
devices' IP addresses.
nFollowing the scan, select a device and exit straight to its web interface.
nNo annoying messages about HTTPS connections – you automatically connect via HTTPS.
Unlike the Vaddio Deployment Tool, it does not need to be updated to support new products. For detailed
instructions on installation and use, refer to the Vaddio Device Controller's manual.
To complete the initial device set-up with the Vaddio Device Controller:
1. Be sure the touch-panel is installed on the same subnet as the products you need to work with – for
example, connect both to the same PoE+ switch.
2. Go to the touch-panel's Configuration page and select Scan. You will need to enter the Vaddio Device
Controller's PIN to access the Configuration page.
3. Locate the device you need to work with, and select Use.
4. Select Exit to leave the Configuration page and open the device's web interface.
Note
The first time you access a device at a specific IP address, the Vaddio Device Controller's screen may
remain blank for 20 seconds or more.
5. Complete the initial device set-up.
If the Vaddio Device Controller does not find the camera:
nVerify that the camera is connected to the network, on the same subnet as the Vaddio Device
Controller.
nCheck the camera's IP address manually.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras

Initial Device Set-Up and Access Using the Vaddio Deployment Tool
The Vaddio Deployment Tool simplifies provisioning and system administration for most Vaddio products,
and provides a shortcut to each device's web interface. This tool is available as a free download at
https://info.legrandav.com/VaddioDeploymentTool.
Ways the Vaddio Deployment Tool makes your tasks easier:
nEasily scan your network for Vaddio devices – no more complicated procedures for discovering
devices' IP addresses.
nView scan results as a dashboard; easily identify unprovisioned and unauthenticated devices.
nProvision new devices or update device firmware from the dashboard.
nImport or export device configurations, reboot, or restore a device to factory defaults from its detail
page.
nAccess devices' web interfaces directly.
nChange a device's admin password from its detail page.
nStandby and mute controls available on the dashboard for authenticated devices.
nOrganize Vaddio devices into groups – for example, by product type or physical location.
As Vaddio introduces new products, we issue updates to the Vaddio Deployment Tool. Be sure you have
the latest version of the tool, to ensure that it supports the products you are working with.
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Complete Manual for RoboSHOT 12E NDI and RoboSHOT30E NDI High-Performance PTZ Cameras