HME NEXEO HDX User manual
© 2022 HM Electronics, Inc. All rights reserved. iiiiii
CAUTION: As would be the case with any audio device, such as headphones or a headset,
that carries amplied sound to the ears, misuse of such a device or use at excessive vol-
ume levels may cause hearing impairment or loss of hearing. The following safety instruc-
tions must be followed when using the all-in-one headset transceiver. Failure to follow these
safety instructions could result in injury.
Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset transceiver is
used at excessive volume levels. Turn on the all-in-one headset and check the volume prior to use.
The audio volume may be adjusted by using the up / down arrow buttons on the all-in-one headset.
Prolonged use at excessive volume levels over time may sound normal but can be damaging to
The following precautions should be taken to protect your hearing:
• Limit the amount of time you use the all-in-one headset at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
HME cares about the environment. Please consult the laws and regulations within your
municipality regarding the proper disposal of expired or discarded batteries.
See the - Regulatory, Compliance & Safety Guide online under NEXEO | HDX at:
https://www.hme.com/qsr/drive-thru-user-manuals/
© 2022 HM Electronics, Inc. All rights reserved.
iviv
The NEXEO | HDX™ Wireless System is covered by the following US patents:
Additional patents are pending.
Table of Contents
Important Safety and Usage Information ..................................iii
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Chapter 1 - NEXEO | HDX™ Overview ..........................................1
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Chapter 2 - Crew .............................................................................15
Chapter 3 - Drive-Thru ...................................................................17
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Chapter 4 - Message Center .........................................................19
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Chapter 5 - System ..........................................................................24
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Chapter 6 - help ...............................................................................30
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Chapter 7 - AOT ...............................................................................39
also subject to change without notice.
The screenshots used in this guide are only for illustrative purposes. The
a real store or restaurant.
other language translations based upon the original English version.
© 2022 HM Electronics, Inc. All rights reserved. 1
1
NEXEO HDX OVERVIEW
Chapter 1 - NEXEO | HDX™ Overview
for your business needs. This system is designed for but not limited to Quick Service Restaurants
-
-
ciency of your business.
• Base Station: This is the control center for your entire
system. All peripheral devices and connected compo-
nents are controlled from here. Headsets are paired
The Base Station also provides feedback on the status
• Headset
communicate with other employees and customers with-
• Remote Transceiver: This device facilitates wireless
communication between the headsets and the Base Sta-
tion. Up to four Remote Transceivers can be connected
• Battery Charger: This unit allows you to charge up to
four headset batteries at a time and also provides feed-
back on the current condition of each battery docked. Up
to two chargers can be connected to the Base Station.
• Speaker/Microphone -
nal speakers and microphones found in speaker posts
or menu board enclosures typically located in drive-thru
lanes. Speaker posts also contain a microphone which
may be a separate device or a combined speaker/micro-
-
munication between the store and customers at menu
speakers can also be connected to the Base Station.
Fig. 1.1
Fig. 1.2
Fig. 1.3
Fig. 1.4
1 2
3 4
1 2 3 4
BATTERY CHARGER
with POWER SUPPLY
© 2022 HM Electronics, Inc. All rights reserved.
2
The interactive HOME screen provides you with a complete overview of your system at a glance.
status of a feature or component.
in the center of
NEXEO | HDX ™
Fig. 1.5
-
for this indicator to turn green.
-
Note: This indicator
© 2022 HM Electronics, Inc. All rights reserved. 3
1
NEXEO HDX OVERVIEW
Fig. 1.6
Feature Description
Link: checks that the Post and Base Station are communicating
Loop Health: checks that the vehicle detection loop is functioning properly
Speaker/Mic: checks that the speaker mic for this lane is functioning properly
Trac: shows how many conversations are happening now
In Use: shows how many headsets are currently in use
Status:
Status: This tells you whether the transceiver is online or not
Remote Transceiver:
Details: This informs you if the transceiver is functioning properly or otherwise
Battery Status of Ports 1 - 4:
-
on this screen once it is powered up and placed within range
Alert:
Network:
Table 1.1
Tap here to choose an available language.
NEXEO | HDX ™
Tooltips also provide you with information. Tap on
i
to open.
The ACTIVITY Indicator at the bottom
of the HOME screen shows headsets in
use. The example here (in blue) indicates
headset activity; the Order Taker is com-
municating with a drive-thru customer
(two-headed arrow).
© 2022 HM Electronics, Inc. All rights reserved.
4
NEXEO | HDX ™
Fig. 1.7
See chapter 2
See chapter 3
See chapter 4
See chapter 5
See chapter 6
© 2022 HM Electronics, Inc. All rights reserved. 5
1
NEXEO HDX OVERVIEW
1 2 3 4
HME
AC70 BATTERY CHARGER
FRONT VIEW
Position the AC70 within 10 feet (3 m)
of the Base Station to be detected
NOTE: The four ports on the sides of the AC70 are for storage only,
they do not charge batteries. Only use the top four ports for charging.
Charging
Ports
(x4)
Storage
Ports
(x4)
Fig. 1.8
1.
indicator on the HOME screen will change
from ( (
Note:
monitored via the Base Station HOME
Tap the tile
Fig. 1.9
-
© 2022 HM Electronics, Inc. All rights reserved.
6
Fig. 1.10
AC70 LED Reference Table
LED Color Status/Description
Green Flashing Green = Charging
Solid Green = Fully charged
Red
Red/Yellow
Flashing Red = Incompatible battery
Flashing Red & Yellow (alternating)= Fault condition
Table 1.2
HME cares about the environment. Please check with your municipal laws or
guidelines for the proper disposal of dead lithium-ion batteries.
© 2022 HM Electronics, Inc. All rights reserved. 7
1
NEXEO HDX OVERVIEW
The AIO HS7000 Headset (Fig. 1.11) is an all-in-one wireless headset. It uses one BAT70 lithium-ion
battery. Under normal use, the headset will operate for approximately eight hours on a single battery
charge and will alert you when the battery charge is low.
HME
Power Button
(blue)
BAT70 Battery
(not included)
HEADSET
Front View
HEADSET
Side View
Earpad
Lane 1 Lane 2
Raised sections on
the bezel allow users
to identify keypad
buttons by touch.
Status
LED
Boom
LED
Status
LED
Volume Up
Volume Down
Action Group Chat
Battery Release
Latch (silver)
Fig. 1.11
Keypad Reference Table
Icon Label Status LED Boom LED Status/Description
Lane 1 Green Green Tap to talk to lane 1. The Status LED flashes green while the Boom LED turns on solid
green. Tap again to stop.
Voice Command: “lane 1” (to listen only) or “talk to lane 1,” or “change lane” if in lane 2
Lane 2 Red Red Tap to talk to lane 2. The Status LED flashes red while the Boom LED turns on solid red.
Tap again to stop.
Voice Command: “lane 2” (to listen only) or “talk to lane 2,” or “change lane” if in lane 1
Volume
Up
Tap to increase volume (the headset beeps become louder as confirmation). Press and
hold to maximize volume to loudest. Voice Command: “volume up” or “volume #”
Volume
Down
Tap to decrease volume (the headset beeps become quieter as confirmation). Press and
hold to minimize volume to quietest. Voice Command: “volume down” or “volume #”
Group Tap for group chat. Both Status and Boom LEDs flash quickly, alternating red & green. Tap
again to stop.
Action No Function. Reserved for future functionality.
Notes: Both the Status and Boom LEDs flash slowly, alternating colors when the headset needs to be paired. A yellow Status
LED indicates a low battery. The low battery Status LED is also accompanied by audio prompts.
Voice commands: See Table 1.4 for more details
Table 1.3
© 2022 HM Electronics, Inc. All rights reserved.
8
This option allows headset users to operate their headset using audible commands instead of having
.
The following table provides you with a list of available voice commands. All voice commands must
be preceded by the command “OKAY NEXEO
Voice Command Table
How to: Say: Status LED Boom LED
Begin conversation with Lane 1 customer OKAY NEXEO, talk to Lane 1 Flashes Green Flashes Green
Begin conversation with Lane 2 customer OKAY NEXEO, talk to Lane 2 Flashes Red Flashes Red
Change to Lane 1 group OKAY NEXEO, Lane 1 Solid Green Solid Green
Change to Lane 2 group OKAY NEXEO, Lane 2 Solid Red Solid Red
Set volume level OKAY NEXEO, volume # (1-15) No eect No eect
Increase volume OKAY NEXEO, volume up No eect No eect
Decrease volume OKAY NEXEO, volume down No eect No eect
Change to the opposite lane’s group OKAY NEXEO, change lane Solid Red
when switching to
lane 2
Solid Green
when switching to
lane 1
Solid Red
when switching to
lane 2
Solid Green
when switching to
lane 1
Table 1.4
NOTE: Volume up and Volume down commands increase or decrease the volume one level at a time.
Instead of having to repeat volume up or down to get to a desired volume level, you can also
use a numerical value to jump to a desired level. The valid audible volume level range is 1 - 15,
with 1 being the quietest, and 15 being the loudest. 0 is mute. For example, if you are at volume
level 5 but need a much louder volume, you can say “Ok Nexeo volume 12” which will jump the
volume from level 5 to level 12.
© 2022 HM Electronics, Inc. All rights reserved. 9
1
NEXEO HDX OVERVIEW
Almost every option or feature displayed on the UI has a small
i
icon next to it. This is a tooltip
option/feature is or does.
Fig. 1.12
Direct Access Fields
Fig. 1.13
Adjustment Counters
-
Fig. 1.14
© 2022 HM Electronics, Inc. All rights reserved.
10
On/O Switches: Tapping on an OFF/ON-
Fig. 1.15
Drop-down and Pop-out Lists: The down-arrow
list and select from the available options.
Fig. 1.16
Sliders
the + or - sign on either end of the slider for single-step adjustments. The blue number next to the
Fig. 1.17
© 2022 HM Electronics, Inc. All rights reserved. 11
1
NEXEO HDX OVERVIEW
Pairing
-
-
ing ring responds once it senses a headset within range. The solid blue pairing ring turns to a swirling
green ring indicating that pairing is in process. Pairing is complete and successful when the swirling
green becomes a solid green circle. Headset registration also happens automatically with the initial
pairing of a headset.
Fig. 1.18
Headset
Sensor
BASE STATION
HEADSET
Position keypad facing
the Base Station
Fig. 1.19
© 2022 HM Electronics, Inc. All rights reserved.
12
Headset
Sensor
Headset
Pairing
Ring
Headset
Pairing
Ring
Headset
Pairing
Ring
Swirling Green
Pairing in progress
Solid Blue: Sensor
idle until headset is
sensed
Solid Green: Pairing
successful. Begin
using headset
Swirling Red: Pairing
unsuccessful. Try again
BASE STATION
Fig. 1.20
already paired.
NOTE: If pairing fails (indicated by a red swirling pairing ring), try again by holding the
headset steady, centered, and ush against the Headset Pairing Ring (headset
movement and distance from the Pairing Ring can cause pairing errors).
Tap on a pane to select your position. This selection assigns you to a channel. If you are selecting
DRIVE-THRU (or DRIVE-THRU 1/DRIVE-THRU 2AUTO
HANDS-FREE mode rather than having to connect with a new customer manually by tapping a headset
button.
Fig. 1.21
© 2022 HM Electronics, Inc. All rights reserved. 13
1
NEXEO HDX OVERVIEW
When you check this box located below the DRIVE-THRU
-
nected when they leave the order point. The headset remains in this mode until the headset is pow-
will force the initial user out of this mode. This happens because this mode is only available for one
user per lane.
Fig. 1.22
© 2022 HM Electronics, Inc. All rights reserved.
14
Permissions
CREW, DRIVE-THRU, MESSAGE
CENTER, and SYSTEM
here: ______
1.
Fig. 1.23
Fig. 1.24
Tap the
Tap the
NOTE: The following chapters assume that you have logged in to the Base Station.
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