HME SYS6700HD User manual

SYS6700HD
Drive-Up Communication System
Operating in Half-Duplex
HEADSET OPERATION
Power On/Off - Red button
Headset volume Up / Down –
˄
/
˅
Select & talk to next customer – A1 or A2 button
Disconnect from customer – B button
To turn the headset on:
Mode Setup
Press and release Power button
hYou hear headset number and battery full/half/low
hPower and transmit lights ash red
hPower light turns steady green – transmit light goes off
Routine
Operation
Customer Arrival Alert Sound
hDouble beeps for drive-up stalls
hSingle beeps for drive-thru lane
Press & hold A1 or A2 button
hStall number or “drive-thru” heard in headset
hSpeak to customer
Release A1 or A2 button
hListen to customer
Press & release the B button
hEnd communication with customer
If there are more customers waiting to be served, you will automatically be alerted for the customer who pushed
the call button rst. Customers in the drive-thru lane will be served ahead of customers in drive-up stalls.
CHANGING THE BATTERY
If you hear “Battery low” or “Change battery” in your headset:
hSlide battery-release latch in direction of arrow
hPlace battery in battery-charger port for recharging
hInstall fully charged battery in headset
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
For HELP call HME Technical Support at 1-800-848-4468
● Fax [phone] ● Email [email protected]
Power On/Off
(red button)
Battery
Battery-release button (blue)
HME# 400G719 Rev D 5/1/19

CONSOLE OPERATION
The Console is a stationary control panel used to display messages and provide manual control for activities
pertaining to its associated Base Station.
hThe SELECT STATION button and buttons 1 through 4 are used to select or change your Base Station assignment. Be
sure your headset’s Base Station (1-4) appears on the console display BEFORE continuing. Press (in sequence) the
SELECT STATION button, the Base Station number (1-4), and then press ENTER.
hThe SELECT STALL button and buttons 0-9 are used to manually select a stall number. You can then communicate with
the customer through your headset. Press the SELECT STALL button, and then use the number keys to select a stall and
then press ENTER. Communicate with the customer. Press the headset B button to end communication.
hThe DRIVE-THRU ONLY button is used to assign an operator to drive-thru service only.
hTo enter or exit drive-thru only mode, press the DRIVE THRU ONLY button and then press ENTER.
Assigned Base Station Customers in Queue
Status
Messages
SYS6700HD OPERATING MODES
HME stand-alone mode (Non-POS mode)
hCalls are answered and disconnected using the headset’s Aor B button.
hReply times are not captured or shared with the POS or back ofce system.
hConsole is used to connect to a stall and to enable or disable drive-thru only mode.
If the store’s POS System integrates with the HME SYS6700, you can select and enable the following
Operating Modes (refer to the POS system operating instructions):
HME mode
hCalls are answered and disconnected using the headset’s Aor B button.
hThe Console or POS order taker station can be used to connect to a stall and to enable or disable the drive-thru only mode.
hThe POS operating system screen displays the current call queue, headsets in use and the base station number.
hReply times are displayed on the POS operating screen and stored in the back ofce system for above store reporting by
Infor.
hUsers must sign-in and indicate their base station number (same as headset number).
POS Only mode
hEmployees must be in front of the POS order taker station to engage a guest in the stall.
hOnly management may enable or disable this mode.
hCalls may be answered only by pressing the button on the POS order taker station (NOT the A button on the headset).
Disconnect using the headset’s B button.
hUsers must sign-in and indicate their base station number (same as headset number).
© 2019 HM Electronics, Inc. All rights reserved.
Console
Console display
2