HME NEXEO HDX User manual

© 2022 HM Electronics, Inc. All rights reserved. PUB-00076
Rev D 02/03/22
1. Before you begin, survey the premises with the store
manager to determine the best mounting locations for
each component. Take into consideration:
• The system requires a region code to function, so an
internet connection and an HME CLOUD account
are necessary. Connect and verify first before install-
ing the RT7000.
• Cable lengths for the hardwired components.
• Proximity to power outlet and network router.
• Base station accessibility to all crew members and in
an area free from obstructions.
• The base station mounting height should be be-
tween shoulder and eye level for someone of aver-
age height (see Fig. 1.1).
• Choosing a good RT7000 (transceiver) mounting
location is critical (see Step 5, Fig. 1.3, 1.4, and
Component Notes on page 3 for more details).
See page 4 for tools/equipment required.
HME
BASE STATION
ONMIDIRECTIONAL RANGE
Fig. 1.1
2. Set up and connect power to the AC70 battery charger.
Insert BAT70 batteries to begin charging. Up to four
batteries can be charged at one time. See “Component
Notes” for more information.
NEXEO | HDX™ Crew Communication Platform
QUICK REFERENCE INSTALLATION GUIDE
3. If you are replacing an existing HME product such as
EOS®, mounting the base station close to the location
of the base station you are replacing may enable you
to use the existing wires/cables without having to route
new wires. However, verify the wires/cables are in good
condition before using them. Open the base station and
mark the mounting location on the wall through the four
mounting holes at each corner inside the base station
(see Fig 1.2). Mount the base station using the hardware
provided.
Remote
Module 1
Remote
Module 2
Remote
Module 3
Remote
Module 4
Ethernet
DC +
DC -
GND
Micro
USB
J200
J600
J201 J800 J801 J802
J805
J804
J803
J2003
J3000
J4500 J4501 J?400
J3200
J3400
J3600
J3800
1
1
1
1
1 1 1
1
1
1
1
Serial
Debug
USB
J?301
J?300
J1
Latches
Mounting
Holes
Base Station
opened
PCBA
Fig. 1.2
4. Mount the base station power supply. Mark the mounting
location on the wall through the mounting holes. Mount
the power supply using the hardware provided.
5. Critical Step: Loosely mount the RT7000 in a central lo-
cation for optimal coverage (until range tested in steps 9
& 10 using the Installation Wizard). For example, notice
Fig. 1.3 and 1.4. They show two different store layouts
with specific targeted areas where the headsets are
primarily used. In these examples, the location selected
for the RT7000 (represented by the small blue rectangle)
offered the best coverage indicated by the blue circled
areas. Each store required the RT7000 to be mounted in
a different but central location to provide the best all-
around coverage unique to the store’s need. Store layout
and obstructions also affected placement and range.
(see “Component Notes” on page 3 for more details
on the RT7000 placement).
CAUTION: If the RT7000 needs to be relocated, wait at
least 5 seconds after unplugging it before reconnecting
the cable to the same base station port, or use a differ-
ent base station port.
Fig. 1.3
INDOOR
SEATING AREA
OUTDOOR
SEATING AREA
KITCHEN
SHELVING
SHELVING
APPLICANCES AND
FOOD PREPARATION
MENU &
SPEAKER POST
STORAGE
COUNTER
SERVICE WINDOW
DRIVE-THRU LANE
BASE
STATION
RT7000
= Personnel with headsets
Fig. 1.4
Present
Window
Appliances and
Food Preparation
Pay
Window
Oce
KITCHEN
Storage
Counter
Wait Areas
1 2
Sidewalk
Parking Lot
Mobile Orders
1 2
Menu &
Order
Point
Drive-Thru
Lane
Entrance
Dining/Seating Area
RT7000 BASE
STATION
Typical Single-Lane Drive-Thru Store
QSR Aerial/Plan View
= Personnel with headsets
INDOOR
SEATING AREA
OUTDOOR
SEATING AREA
KITCHEN
SHELVING
SHELVING
APPLICANCES AND
FOOD PREPARATION
MENU &
SPEAKER POST
STORAGE
COUNTER
SERVICE WINDOW
DRIVE-THRU LANE
BASE
STATION
RT7000
= Personnel with headsets
13
4
5
2

© 2022 HM Electronics, Inc. All rights reserved.
2
Fig. 2.3
6. Install the other components, such as speakers,
etc.
If installing an SM7000 Speaker/Mic, use Fig. 2.3
as a wiring reference.
However, if installing a DM5 microphone and
SS7000 speaker, or SP10 speaker, you must also
use the IB7000 interface box. Then, use Fig.
3.1 as a wiring reference and see “Component
Notes” on page 3.
7. Route and terminate all additional component
cables to the base station using the wiring refer-
ences in this guide. Consult the store’s IT person-
nel when connecting to the network router.
8. Terminate the base station power supply and con-
nect to outlet. The base station turns on.
9. On the base station UI, follow the onscreen In-
stallation Wizard to configure and test the system.
Fig. 2.1
Note: If you accidentally exit the Installation Wiz-
ard and need to return to it. LOG IN to the system,
go to SYSTEM, then the TROUBLESHOOTING tab, and
select “Installation Wizard” from the drop-down
menu. Tap the “Start Installation Wizard” button.
10. Critical Step: The Installation Wizard will prompt
you to use a paired headset switched to Recep-
tion Location Mode. You will need to walk all ar-
eas of the store where the headset will be used to
ensure a good signal. The Boom LED at the tip of
the Headset microphone flashes different colors
to indicate areas with a strong or weak reception.
See Fig. 2.2. Also see CAUTION Note in Step 5.
Reception Location Mode
Signal Strength
NEXEO Headset
GOOD SIGNAL
WEAK or NO SIGNAL
Pair the Headset again if there
are no colors on the Boom LED.
Green LED
STRONG SIGNAL
Blue LED
Red LED
Boom LED
Fig. 2.2
Note: Depending on the size and layout of the
store, some stores may require more than one
RT7000 to provide good coverage.
11. Once the optimal location for the RT7000s has
been verified, secure all the loosely mounted
system components.
12. Test audio levels between the headsets and the
drive-thru ordering points, adjust accordingly
using the volume controls on the base station UI.
Remote
XCVR 4
Remote
XCVR 3
Remote
XCVR 2
Remote
XCVR 1
Ethernet
DC +
DC -
GND
Micro
USB
J200
J600
J201 J800 J801 J802
J805
J804
J803
J2003
J3000
J4501 J4500
J1400
J3200
J3400
J3600
J3800
1
1
1
1
1 1 1
1
1
1
1
Serial
Debug
USB
J?301
J?300
J1
RELAY |
LOOPPLC
1
1
1
BCKP
SPKR
1 2 3 1 2
1 2 3 4 5
BK SPKR (+) - 5 BK SPKR (-) - 4 NO - 3 COM - 2 NC -1
POS - 1 NEG - 2
IN 1 - 1 IN 2 - 2 GND- 3
HME
SM7000
SPEAKER/MIC REAR VIEW
LOOP
CONNECTION
1 2 3
4 5 6 7 81 2 3
4 5 6
BK SPKR (+) - 5 BK SPKR (-) - 4 NO - 3 COM - 2 NC -1
POS - 1 NEG - 2
IN 1 - 1 IN 2 - 2 GND- 3
HME
Insulate and ground
exposed shield wires
NOTE: Shield
must be
terminated
to GND and
insulated or
sleeved
1 2
3 4
Base Station
opened
PCBA
To NETWORK ROUTER
For CLOUD CONNECTION
48 V
BASE STATION
POWER SUPPLY
To REMOTE
TRANSCEIVER REAR
SM7000
SPEAKER/MIC REAR VIEW
LOOP
CONNECTION
RT7000 TRANSCEIVER
Front View
This Way
Up
DC+ GND DC-
13. Use cable ties to bundle and strain relief the
cables exiting the base station to one of the cross-
bars on the rear housing.
14. Close the base station. The system is now ready
for use.
1 2 3 4
HME
WALL OUTLETAC70 BATTERY CHARGER
Front/Top View
POWER ADAPTER
Note: Only use the HME approved Power Adapter provided
Storage ports do not charge batteries.
Charging
Ports (x4)
on top
Storage
Ports (x4)
on side
6
7
8
9
10
11
12
13
14

© 2022 HM Electronics, Inc. All rights reserved. 3
Headset
Sensor
Headset
Pairing
Ring
Swirling Green
Pairing in progress
Solid Blue: Sensor
idle until headset is
sensed
Solid Green: Pairing
successful. Begin
using headset
Swirling Red: Pairing
unsuccessful. Try again
BASE STATION
Fig. 3.2
Fig. 3.3
Headset (AIO HS7000):
1. Install a charged
BAT70 battery into
the headset and
press the power but-
ton to turn it on (see
Fig. 3.2). The LEDs
flash green and red.
2. Pair the headset by
holding the head-
set’s keypad side
against the Headset
Pairing Ring (solid
blue circle) on the
base station (see
Fig. 3.3). Pairing
begins automati-
cally as soon as the
headset is sensed.
3. When the Headset Pairing Ring turns solid green,
pairing is successful (see note if pairing fails). The
Headset status LED also turns solid green.
4. Choose your position on the base station Home
screen and begin using the headset.
Note: If pairing fails (indicated by a red swirling ring), try
again. Hold the headset steadily centered and flush against
the Headset Pairing Ring (headset movement and distance
from the Pairing Ring can cause pairing errors).
HME
Power Button
(Blue)
BAT70 Battery
HEADSET
Front View
Lane 1 Lane 2
Volume Up/Unmute
Volume Down/Mute
Action Group Chat
Battery Release
Latch (silver)
Status
LED
Remote
XCVR 4
Remote
XCVR 3
Remote
XCVR 2
Remote
XCVR 1
Ethernet
DC +
DC -
GND
Micro
USB
J200
J600
J201 J800 J801 J802
J805
J804
J803
J2003
J3000
J4501 J4500
J1400
J3200
J3400
J3600
J3800
1
1
1
1 1 1
1
1
1
1
Serial
Debug
USB
J?301
J?300
J1
1 2 3 4 5
BK SPKR + BK SPKR - GND I.D. N.C.
HME
SS7000
SPEAKER REAR VIEW
RELAY | DM5 MIC | SPKR
LOOPPLC/BASE
1
1
1
BCKP
SPKR
1 2 3 1 2
1 2 3 4 5 1 2 3 4
5 6 7
1 2 3 4 5 6
BK SPKR (+) - 5 BK SPKR (-) - 4 NO - 3 COM - 2 NC -1
POS - 1 NEG - 2
IN 1 - 1 IN 2 - 2 GND- 3
HME
SPKR (+) - 7 SPKR (-) - 6 GND - 5 I.D. - 4 GND - 3 MIC (-) - 2 MIC (+) - 1
DM5
MIC
Insulate and ground
exposed shield wires
NOTE: Shield
must be
terminated
to GND and
insulated or
sleeved
DC+ GND DC-
1 2
3 4
Base Station
opened
PCBA
To NETWORK ROUTER
For CLOUD CONNECTION
48 V
BASE STATION
POWER SUPPLY
To REMOTE
TRANSCEIVER REAR
To REMOTE
TRANSCEIVER REAR
IB7000
REAR VIEW
LOOP
CONNECTION
RT7000 TRANSCEIVER
Front View
Note: If using an
SP10 speaker,
only 2 speaker
wires are used
Fig. 3.1
IB7000 Connections:
The IB7000 must be mounted vertically, inside the
speaker post, close to the speaker/microphone. This
will help minimize audio hum and noise (thus, do
not mount the IB7000 too far away, such as inside
the store). Adhesive strips on housing allow the
IB7000 to be affixed to a clean, dry surface inside
the speaker post. All connectors are labeled.
• The two-pin Loop connector connects to the
ground loop.
• The three-pin PLC/BASE connector connects to
J4500 on the base station. Note: The shield/
drain must be grounded.
• The seven-pin DM5 MIC | SPKR connector con-
nects to the Microphone and Speaker. Note: Pins
4 and 5 are only used if connecting the SS7000
speaker.
• The five-pin RELAY | BCKP SPKR connector (op-
tional) connects to an intercom system like the
IC300 if a backup is needed in the event of a
system failure.
Note: If installing more than one IB7000. Take note
of the serial numbers so you know where each one is
assigned when configuring using the base station.
Base Station opened
Component notes
Installing the RT7000:
• The RT7000 is omnidirectional so mount the
RT7000 high in a central location to where the
headsets are typically used.
• Maximize line of sight between the RT7000 and
headsets in an area free from obstructions and
equipment/materials that can interfere with signal
propagation. These include walls, large metal
appliances, hoods, and backsplashes, etc.
• Mount the RT7000 vertically on a wall in the
upright position (see arrow on RT7000 rear). Do
NOT mount horizontally, such as on a ceiling.
This will reduce the RT7000’s range.
• The RT7000 uses an Ethernet (Cat5 or Cat6)
cable. Do not exceed 500’ (152 m).
• Large or multilevel premises may require more
than one RT7000. Up to four RT7000s are sup-
ported by the base station (J3200 - J3800).
• Once connected to the base station, the center
LED on the RT7000 front illuminates to indicate
The AC70 Smart Battery Charger:
• The AC70 can be placed on a desk or mount-
ed on the wall (use template on page 4 for wall
mounting). Position the AC70 within 10 feet (3
m) of the base station if you wish to monitor your
battery status via the base station HOME screen.
• New BAT70 batteries must be charged, so begin
charging them immediately.
• The LEDs on the AC70 indicate charge status (see
AC70 LED Reference Table). Or, if placed within
range of the base station and the status indicator
is (green). Tap on the HOME screen
to view battery status.
AC70 LED Reference Table
Color Status/Description
Green Flashing = Charging
Solid = Fully charged
Red
Red/Yellow
Flashing = Incompatible battery
Flashing Red & Yellow= Fault condition
it is turned on. One of the outer
LEDs (numbered 1 to 4) also
turns on depending on what
base station port it is connected
to (1 is used in this example).
This outer LED will initially flash a
different color as the RT7000 scans for available
channels before turning solid green once a chan-
nel is found (on the base station HOME screen,
the “Transceivers” indicator is yellow while scan-
ning before turning green).
• If mounting outside on an exterior wall, you must
use a lightning arrestor. HME provides these.
Base Station Power Supply:
1. Terminate the positive wire of the power supply to
J1 DC + terminal (pin 1).
2. Terminate the negative wire of the power supply
to J1 DC - terminal (pin 2).
3. Terminate the shield to J1 GND (pin 3).
Note: Only use the HME power supply provided with
your system.
1 2
3 4

© 2022 HM Electronics, Inc. All rights reserved.
4
NEXEO BASE STATION PCBA
Remote
Module 1
Remote
Module 2
Remote
Module 3
Remote
Module 4
Ethernet
Telephone
Interface
Timer Greet
Veh Detect 1
Timer Greet
Veh Detect 2
Veh Detect
Inputs
Alert
Inputs
Remote
Switches
Early
Warnings
Power
In
DC +
DC -
GND
USB
Type C
J200
J600
J201 J800 J801 J802
J805
J804
J803
J2003
J3000
J4501 J4500 J1400
SW2001
J3200
J3400
J3600
J3800
1
1
1
1
1 1 1
1
1
1
1
Serial
Debug
USB
J1301
J1300
J1
Reset button to
reboot system
J600 (Ceiling Speakers)
Pin # Label Description/wire color
1 Ceiling Spkr1 + Speaker 1 positive
2 Ceiling Spkr1 - Speaker 1 negative
3 GND Ground
4 Ceiling Spkr2 + Speaker 2 positive
5 Ceiling Spkr2 - Speaker 2 negative
6 GND Ground
J4500 & J4501 (Spkr/Mic Interface)
Pin # Label Descptn/color
1 Spkr/Mic PL + Red to PLC IN1 - 1
2 Spkr/Mic PL - Black to PLC IN2 - 2
3 Shield Shield to PLC GND - 3
4 Spkr/Mic PL +
5 Spkr/Mic PL -
6 Shield
J803 (Early Warning Inputs)
Pin # Label Description/wire color
1 Erly Wrn In 1 Early Warn In 1
2 GND Ground
3 N/C Not connected
4 Erly Wrn In 2 Early Warn In 2
5 GND Ground
J804 (Remote Switch Inputs)
Pin # Label Description/wire color
1 GND Ground
2 OO in 1 Outside Order in 1
3 Ded in Dedicated In
4 OO in 2 Outside Order in 2
5 GND Ground
J805 (Alert/Alert Switch Inputs)
Pin # Label Description/wire color
1 Switch In 1
2 Switch In 2
3 Switch In 3
4 GND Ground
5 Switch In 4
6 Switch In 5
7 Switch In 6
8 GND Ground
Fig. 4.1
J201 (Telephone Interface)
Pin # Label Description/wire color
1 Tel Audio In
2 Tel Power +12V
3 Tel Off Hook
4 Tel PTT
5 Tel Ring
6 Tel Active
7 Tel Ground
8 Tel Audio Out
J200 (Line In/Out)
Pin # Label Descptn/color
1 Line In
2 GND Ground
3 N/C Not connected
4 Line Out
5 GND Ground
J800 and J801 (Lane 1 & 2 Timer)
Pin # Label Description/wire color
1 Greet Out Greet Out 1 for J800
Greet Out 2 for J801
2 GND Ground for J800 and J801
3 N/C Not connected
4 Alt Grt Out Alt Greet Out 1 for J800
Alt Greet Out 2 for J801
5 GND Ground for J800 and J801
6 Veh Det Out Com Veh Det Out Com1 for J800
Veh Det Out Com2 for J801
7Veh Det Out N.O. Veh Det Out N.O.1 for J800
Veh Det Out N.O.2 for J801
8 Veh Det Out N.C. Veh Det Out N.C.1 for J800
Veh Det Out N.C.2 for J801
J802 (Ext. Vehicle Detect Inputs)
Pin # Label Description/wire color
1 +12 V Power
2 N/C Not connected
3 Veh Det In 1 Vehicle Detect In 1
4 GND Ground
5 Veh Det In 2 Vehicle Detect In 2
6 GND Ground
A copy of this guide and much more including User Guides,
Regulatory, Compliance, and Safety information can be found
under NEXEO HDX by scanning this QR code. or going to:
https://www.hme.com/qsr/drive-thru-user-manuals/
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: [phone] | Fax: [phone]
Website: www.hme.com | Email: suppor[email protected]
The HME logo and product names are registered
trademarks or trademarks of HM Electronics, Inc.
2”
(50.8 mm)
Mounting Template for AC70
1. Hold template against wall,
2. Use a marker to punch through paper at
the crosshairs to mark the wall.
3. Mount using hardware provided (leave a
small gap between the screw head and
the wall so that the AC70 keyholes mount
over the screw heads, flush to the wall).
Tools/Equipment Needed
• General hand tools: Screwdrivers, cutters,
pliers, wire strippers, etc.
• Drill and drill bit set
• Tape measure, pencil/maker
• Cable Pull Equipment (fish stick/tape, pull
string, cable ties, etc.)
• Soldering Iron and solder.
• Crimp caps or shrink tubing with heat gun
• Serrated knife
• Safety glasses, ladder
• Acoustic Foam
• Audio Cable