HME SYS6700HD Specifications

SYS6700HD
Drive-Up Communication System
Operator Instructions
HME# 400G753
Rev D 3/16/18
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: [phone] Fax: [phone]
Website: www.hme.com Email: [email protected]

TABLE OF CONTENTS
INTRODUCTION ........................................................ 1
Full Duplex and Half Duplex Modes ...........................................1
SYSTEM 6700HD EQUIPMENT ............................................. 2
Headsets ...............................................................3
Using the Headset Controls .................................................4
Headset Modes of Operation.................................................4
Changing Language of Headset Prompts........................................5
Obtaining Headset Status ..................................................5
Headset Battery Removal and Replacement .....................................6
Battery Charger ..........................................................7
Console ................................................................8
Router .................................................................8
Base Station.............................................................9
SYSTEM 6700HD OPERATION ............................................. 10
Console ................................................................10
Remote Display ..........................................................10
Using a POS System.......................................................11
Routine Operation ........................................................12
Other Modes of Operation ..................................................17
Special Features..........................................................18
POS Answer Mode (Infor POS Only) ...........................................18
Base Station Settings ......................................................19
Register Headsets.........................................................23
Sonic Settings ...........................................................25
Store Settings............................................................26
Network Settings .........................................................31
Basic Network Settings.....................................................31
Advanced Network Settings .................................................33
Diagnostics .............................................................35
ACCESS CONTROL OF THE BASE........................................... 36
EQUIPMENT CARE AND CLEANING ......................................... 37
Handling the Equipment Properly.............................................37
Cleaning the Equipment....................................................37
TROUBLESHOOTING .................................................... 38
FCC NOTICE .......................................................... 40

FIGURES AND DIAGRAMS
Illustrations in this publication are approximate representations of the actual equipment,
and may not be exactly as the equipment appears.
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous
translation of its installation and/or operating publications from their original English versions.
Figure 1. SYS6700HD standard equipment ...........................................2
Figure 2. Headset controls .......................................................3
Figure 3. Correct wearing of the headset .............................................3
Figure 4. Battery-removal ........................................................6
Figure 5. Batteries in charger .....................................................7
Figure 6. Console ..............................................................8
Figure 7. Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 8. Base station front panel ..................................................9
Figure 9. Customer status display .................................................10
Figure 10. Remote Display ........................................................10
Figure 11. Remote Display Error ....................................................10
Figure 12. HME Connection Status..................................................11

INTRODUCTION
1
INTRODUCTION
The 6700HD Wireless Drive-thru Audio System is designed to deliver a clear drive-thru
conversation.
The Push-to-Talk feature is a basic headset operation that allows customer communication by
holding a headset button to talk and listen. The headset button is released to disconnect (see below).
Hands Free headset modes allow Order Takers to communicate with customers as they would in a
phone call by pressing a button once to talk to a customer at the menu. The headset automatically
disconnects when the customer drives away.
Full Duplex and Half Duplex Modes
Full Duplex:
In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear the
customer talk and a Speaker so the customer can listen.
When your Base Station is congured in Full Duplex mode, the Microphone and Speaker can
transmit audio at the same time like a telephone call. This is benecial for increasing the ability to
understand a customer and immediately respond without delay.
Half Duplex:
Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset Abutton. To
listen to a customer, release the Abutton.
In this unique conguration, the stall or order point consists of only a single speaker.
This single speaker is used to both speak to and listen to the customer. But because there is only one
speaker, the Order Taker can’t speak and listen simultaneously as performed in Full Duplex mode.

SYSTEM 6700HD EQUIPMENT
2
OPTIONAL EQUIPMENT
Equipment Model Number
All-In-One Headset..................HS6200
Battery for Headset .................BAT51
Battery Charger . . . . . . . . . . . . . . . . . . . . AC50
Headset Earmuff ...................None
Ceiling Speaker ....................MM100
Microphone .......................DM4
Speaker ..........................SP10
Vehicle Detector Board...............VDB102R
Vehicle Detector Loop (underground) ....VDL100
Low-Prole Speaker .................SP2500LP
Remote Antenna Kit (6 ft cable) ........ANT20-6
Remote Antenna Kit (30 ft cable) .......ANT20-30
Manager’s Speaker with Volume Control ..GM2500
SYSTEM 6700HD EQUIPMENT
The 6700HD is an audio system primarily
for use at drive-up service facilities. It will
allow up to four service operators wearing
wireless headsets/belt-pacs to serve up to
64 customers at outside drive-up service
stalls. A drive-thru service lane can be used
in place of one drive-up stall.
The system can be integrated with the Infor
POS system or operate in a stand-alone
mode.
The equipment shown below is standard
with the 6700HD system. Optional
equipment can be ordered from your local
dealer.
NOTE:
Equipment quantities vary,
depending on individual store needs
at time of purchase.
Additional equipment can be ordered
from the list below.
Figure 1. SYS6700HD standard equipment

SYSTEM 6700HD EQUIPMENT
3
Headsets
Features and Controls
Wearing the Headset
●Wear the headset with the microphone on your right or left side next to your mouth.
●Adjust the headband and microphone boom as needed.
Figure 3. Correct wearing of the headset
Hold microphone boom here to adjust
microphone position
Figure 2. Headset controls
Transmit light
Channel “A2” button
Channel “A1” button
Channel “B” button
Power
button
Power light
Volume-up button
Volume-down button

SYSTEM 6700HD EQUIPMENT
4
Using the Headset Controls
The control buttons will activate when pressed rmly. Use your ngertips, not your ngernails, to press
the buttons.
Power On/Off
●Power On — Press and release the Power button.
A voice message in the headset will say “headset #, battery full/half/low” and both the power
light and the transmit light will ash red. After a short time, the power light will change to steady
green for Lane 1 and the transmit light will go off. A voice message in the earpiece will then say
“Lane 1 (or 2).”
●Power Off — Press and hold the Power button for about two seconds. A voice message in the
earpiece will say “headset off,” and the power light will go off.
Volume Up/Down
●Volume-Up Adjustment — Press and release the volume-up Λbutton. Each time you press
the button you will hear a higher pitch beep in the earpiece as the volume increases. When you
reach maximum volume, you will hear a high-pitched double beep. If you press and hold the
volume-up Λbutton, you will hear repeating beeps, increasing in pitch until the volume reaches
maximum. Then you will hear high-pitched double beeps repeating until you release the volume-
up Λbutton.
●Volume-Down Adjustment — Press and release the volume-down Vbutton. Each time you
press the button you will hear a lower pitch beep in the earpiece as the volume decreases. When
you reach minimum volume, you will hear a low-pitched double beep. If you press and hold
the volume-down Vbutton, you will hear repeating beeps, decreasing in pitch until the volume
reaches minimum. Then you will hear low-pitched double beeps repeating until you release the
volume-down Vbutton.
Headset Modes of Operation
Hands-Free (HF) Mode
●With the headset powered off, press and hold the volume-up Λand Bbuttons while you press and
release the Power button to turn it on in the HF mode. The headset will remember this setting.
●Touch and release the A1 or A2 button to speak and listen to the customer hands free.
●Touch and release the A1 or A2 button to unlatch the headset.
●Touch and release the A1 or A2 button if you want to latch the headset, in order to communicate
with the customer again.
●Use the volume-up Λand down Vbuttons to adjust the customer’s voice level in your headset if
necessary.
●If a customer drives away from the speaker post or menu board, the headset unlatches
automatically.

SYSTEM 6700HD EQUIPMENT
5
NOTE:
Only one operator at a time
can use the auto-hands-free
feature, and this feature must
also be enabled on the base
station.
If a headset is turned off
while in the AHF mode, it will
automatically be reset for its
previous operating mode.
Auto-Hands-Free (AHF) Mode
●With the headset powered off, press and hold the volume-up Λand A1 buttons while you press
and release the Power button to turn it on in the AHF mode.
●When a car arrives at the menu, the headset will automatically latch on and you can speak and
listen to the customer without pressing any buttons.
●Touch and release the A1, A2 or Bbutton to end communication with the customer.
●Touch and release the A1 or A2 button if you want to speak to the customer again.
●Use the volume-up Λand down Vbuttons to adjust the customer’s voice level in your headset if
necessary.
●If a customer drives away from the speaker post or menu board, the headset will unlatch
automatically.
Push-To-Talk (PTT) Mode
●With the headset power off, press and hold the volume-down Vand Bbuttons while you press and
release the Power button to turn it on in the PTT mode. The headset will remember this setting.
●Touch and hold the A1 or A2 button to speak to the customer. Release to stop speaking to the
customer (full duplex) or to listen to the customer (half duplex). Use the volume-up Λand down V
buttons to adjust the customer’s voice level in your headset if necessary.
Changing Language of Headset Prompts
To change the language of the prompts heard in the headset from English to Spanish to French and back
to English, with the headset power off, press and hold the volume-down Vbutton and the A1 button
while you press the Power button. Each time you do this, the language of the headset prompts will
change as the power goes on. When the headset is turned off and on again, the prompts will remain in
the last language set.
To change to the next language, with the headset powered off, again press and hold the volume-down V
button and the A1 button while you press the Power button.
Obtaining Headset Status
To obtain headset status, with its power off, press and hold the volume-down V button and the A2
button while you press the Power button. You will hear the status message in the headset when the
power goes on.

SYSTEM 6700HD EQUIPMENT
6
Headset Battery Removal and Replacement
To change batteries
When a battery becomes weak, a voice in the headset will say “Change battery.” When this happens,
press the battery-release button and slide the battery out of the headset as shown in Figure 5.
To replace batteries
When replacing a battery in the headset, place the end of the battery with the metal contacts into the
headset, in the same position as the battery you removed. Press the battery carefully in until it snaps in
place.
Figure 4. Battery-removal
Battery-release button (blue)
Battery