Honeywell GENESIS DM Operating instructions

P4520EN.06 6/26/2014 i
Genesis DM Monitor
Programming / Troubleshooting Guide

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 ii
This is a programming and troubleshooting guide for the Honeywell
Genesis DM monitor. The Programming section contains a menu chart, a
list of patient questions and programming tips. The Troubleshooting
section provides resolutions for the most common situations that you
may encounter in the field, plus a list of error codes and their meanings.
Visit us on the Web
http://www.hommed.com/customer-service/
Browse the Genesis DM Manuals
https://www.hommed.com/customer-service/genesis-dm-manuals/
Clinical Support Library
http://www.hommed.com/lifestream-services/clinical-support/
Table of Contents
If you are browsing digitally, click the section title to jump to a section.
Programming............................................................................................................3
Setup Mode.......................................................................................................................................4
Scheduling options ..........................................................................................................................4
Downloading a monitor configuration.......................................................................................4
Programming menu chart..............................................................................................................4
Subjective Clinical Questions .......................................................................................................6
Disease Specific Symptom Management (DSSM) Educational Components.....................9
Reminders.........................................................................................................................................12
Multi-Level Questions....................................................................................................................14
Sleep Apnea Questions..................................................................................................................15
PIN number ......................................................................................................................................16
Troubleshooting .......................................................................................................17
Monitor installation.........................................................................................................................17
Equipment .........................................................................................................................................18
Peripheral Medical Devices...........................................................................................................20
Phone Service...................................................................................................................................21
Error codes.......................................................................................................................................23
Customer
Service
Genesis DM
Manuals
Clinical
Support

P4520EN.06 6/26/2014 3
Programming
The figure below and the following chart explain the monitor features and key functions.
For an objective view, refer to the Programming menu chart on page 5.
After transmitting vitals, pressing MANUAL twice clears vitals and returns the display to idle mode.
If MANUAL is not pressed the vitals will be presented for 5 minutes and then cleared automatically.
Feature Function
1 Blood Pressure Displays the systolic and diastolic blood pressure in mmHg
2 Green START key
Green START key starts a blood pressure reading;
Enters/exits Setup Mode (pressed with YES key)
3 Red STOP key Red STOP key stops blood pressure reading and deflates the cuff
4 Gray MANUAL key Gray MANUAL key enters Manual Mode; Exits a menu in Setup Mode
5 Weight Displays weight from attached scale in pounds or kilograms as configured
6 Blue RETEST key Blue RETEST key starts an unscheduled monitoring session;
Selects a menu option in Setup Mode
7 Black NO key Black NO key records a “no” answer; DOWN scroll key in Setup Mode
8 White YES key White YES key records a “yes” answer; UP scroll key in Setup Mode
Enters/exits Setup Mode (pressed with START key)
9 BPM (Beats Per Minute) BPM displays the pulse rate in beats per minute. If optional SpO2 is attached, a pulse strength bar
appears next to the pulse rate number during SpO2 collection.
10 SPO2 Percentage of oxygen saturation (%SpO2) – displays the oxygen saturation measurement value
(for optional device)
Programming

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 4
Setup Mode
Quickly press and release the START and YES keys simultaneously.
DO NOT hold the keys down.
Setup Mode normally opens to the Time Menu. However, if you press and hold instead of press and
release, you may scroll to a different menu.
To press a key correctly, press firmly in the middle of the key. When you press correctly, you will hear
a beep.
If you are in Setup Mode during a scheduled report time, the monitor will skip the monitoring session
and will not transmit any information. LifeStream will post a Transmit Error (orange alert) for the
missed reading.
Scheduling options
•OFF
•Every day (Su Mo Tu We Th Fr Sa)
•Any combination of days ( _ _ Mo _ _ We _ _ Fr _ _)
•Every time (Su)
•Only once per day (S*)
If you choose one time per day (day marked with an asterisk: M*), the monitor collects the scheduled
data during the first monitoring session whether initiated by a report time or by pressing RETEST. Once
the scheduled data is collected, the monitor will not collect it again until the next day. The monitor
resets to a new day at midnight.
If the monitor times out without a patient response, it will attempt to collect the scheduled data the
next monitoring session. Timing out or powering down will not affect the once-a-day schedule.
Downloading a monitor configuration
After an initial configuration packet has been sent from the monitor, a nurse or other authorized person
can remotely download a configuration from LifeStream to the monitor.
To download a configuration from a monitor, press MANUAL. When the manual mode acquisition is
displayed, press YES. This will start a configuration download through the phone line. The setup wizard
may also be used to download a configuration. See the User Manual for more information.
Programming menu chart
The programming menu chart below illustrates the location of each of the monitor menus.

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 5
Programming Menu Chart

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 6
Subjective Clinical Questions
The following chart lists the fifty-one subjective questions offered in the Genesis DM Questions menu.
Some of the questions include Educational Content, which is shown below the relevant question.
Question
Number
Question Text
00 Off
01 Are you experiencing more difficulty breathing today compared to a normal day?
Stress MAY cause difficulty breathing
IF ORDERED - Use oxygen
Pace yourself - don't overdo
If breathing difficulty continues
OR New cough - Can't do activities
Discuss with CARE PROVIDER
02 Are you more tired today compared to a normal day?
More tired ~ limited activities:
May be a change in medical condition.
Still tired? Can't do usual activities?
Chest pain, difficult breathing, cough
Discuss with CARE PROVIDER
03 Have you been using your inhalers more than usual?
Increased need for inhalers signals a change in condition.
Use inhalers AS PRESCRIBED
If difficult to breathe, chest tight or in
pain, or sudden cough that continues
Contact your CARE PROVIDER
04 Did you need extra pillows to sleep comfortably last night?
Using extra pillows to sleep may signal change. Use oxygen &
inhalers AS PRESCRIBED
Contact your CARE PROVIDER:
EXTRA pillows CONTINUES
Tired - trouble breathing - cough
05 Have you had to limit your activities more than usual?
Limited activities and more tired:
May be a change in
medical condition.
Still tired? Can't do usual activities?
More difficult breathing or new cough
Discuss with CARE PROVIDER
06 Do you need your clinician to contact you today?
07 Are you out of any of your medications?
08 Are you having difficulty taking any of your medications?
Subjective Clinical Questions

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 7
Question
Number
Question Text
Problems taking medicine -side effects
Take medicines as directed.
Read pharmacy directions.
Discuss with CARE PROVIDER
09 Are you having difficulty following your diet?
Diet is important. Diet affects how
you feel. Many reasons for not
following diet
Work with CARE PROVIDER
for recommendations.
That will help
10 Are you having any nausea today?
Blood sugar affected by: Diet – meds
- illnesses - infections - physical
activity. Readings: too low/too high
Followed diet - taken medications?
Still not under control.
Call Care Provider.
11 Are you having trouble controlling your blood sugar?
12 Are you having any pain?
13 Have you been having any chest pain?
14 Are you having any headaches?
15 Have your ankles been swollen more than usual?
Ankle swelling caused by:
What you eat & medicines you take
Elevate legs, Limit salt IF ORDERED
Call CARE PROVIDER:
Feet or legs more swollen
16 Are you having any difficulty standing or walking?
Difficulty standing or walking.
At risk for falls.
Learn cause - what to do.
Discuss with Care Provider.
17 Have you been having any new numbness or tingling?
18 Are you having any dizziness?
19 Have you noticed any bleeding today?
20 Have you noticed any new bruising today?
21 Are you having any trouble with urination?
22 Are you having any trouble with your bowel movements?
23 Has your wound changed in size or color?
24 Have you noticed a change in odor from your wound?

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 8
Question
Number
Question Text
25 Have you noticed a change in the drainage from your wound?
26 Have you had to use your nitroglycerin in the last day?
27 Have you had to use your oxygen in the last day?
Need for oxygen signals a change.
Low oxygen can make you feel:
Short of breath, tired, foggy or dizzy
Improving oxygen can help
DON'T turn oxygen flow up
CHECK with CARE PROVIDER
28 Have you developed a cough?
New cough?
Usual treatment not working?
Possible change in condition.
Short of breath too?
Report to Health Care Provider.
29 Have you noticed a decrease in your appetite?
30 Are you having difficulty swallowing?
31 Have you had a fall in the last day?
Falls are serious
Weakness, pain
Change in heart rate or BP
Learn the cause
Report falls to Care Provider
32 Are you having difficulty taking care of your wound?
33 Have your hands or face been more swollen in the last day?
34 Has there been any protein in your urine in the last day?
35 Do you have severe heartburn today?
36 Have you noticed a decrease in your baby’s movement today?
37 Have you had any blurred vision today?
38 Have there been any changes in the medication you are taking?
39 Are you having difficulty following your weight-loss plan?
40 Are you having difficulty following your exercise plan?
41 Do you feel more anxious or upset today?
42 Has your mood been more depressed this week compared to a normal week?
43 Are you having difficulty managing stress this week compared to a normal week?
44 Are you having difficulty following your smoking cessation plan?
45 Are you having difficulty following your alcohol reduction plan?
46 Are you having difficulty understanding your diagnosis?

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 9
Question
Number
Question Text
47
Have you had 2 plus or greater protein in your urine today?
48 Have you been to the emergency room this week?
49 Were you admitted to the hospital any time this week?
50 Has your doctor added, deleted, or changed any of your medications this week?
51
Did you have an unexpected visit to your physician this week?
Disease Specific Symptom Management (DSSM) Educational Components
These question are repeats of existing questions and will trigger the DSSM Educational Components
(Educational Content) to be displayed during vitals transmission.
Question
Number
Question Text
52 Are you experiencing more difficulty breathing today compared to a normal day? (same as Question Number 1)
Common causes for increased difficulty breathing may be caused by strenuous activity, anxiety or not following
recommendations made by your health care provider. Ensure you remain compliant with your medications, your
oxygen, or other respiratory treatment as prescribed. If your breathing difficulty progresses, you suddenly develop a
new cough, or have to severely limit your usual activity, it may signal a serious change in your medical condition
which should be discussed with your health care provider
53 Have you had to limit your activities more than usual? (same as Question Number 5)
Limiting your activities may signal a change in your medical condition. If you are unable to resume normal activities,
have difficulty breathing, or suddenly develop a new cough, contact your health care provider
54 Are you having difficulty taking any of your medications? (same as Question Number 8)
Difficulty taking medications, taking medications at irregular times or not taking medications consistently may affect
your medical condition and in some cases may
make your symptoms worse. Some medications have serious side effects if taken incorrectly or if stopped abruptly.
Contact your health care provider if you are having difficulty taking your medications or have questions
55 Are you having trouble controlling your blood sugar? (same as Question Number 11)
Blood sugar control may be affected by diet, weight, medications, physical activity, illnesses and infections.
Uncontrolled blood sugar, over time, may lead to medical complications. If you have taken your medications as
prescribed and followed your diet, adjustments to your medication may be needed. Always ensure you report any
symptoms of high or low blood sugar to your health care provider
56 Are you having any headaches? (same as Question Number 14)
Disease Specific System Management

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 10
There are many reasons people develop a headache. Sometimes, headaches may be related to elevations in blood
pressure, also known as hypertension. Diet, weight control, exercise, and medications are used to treat high blood
pressure. If you experience a headache that is persistent, contact your health care professional.
57 Have your ankles been swollen more than usual? (same as Question Number 15)
Swollen ankles may occur with heart and lung conditions. Increased swelling may be related to changes in diet,
medications, or activities. Limiting your salt intake and elevating your feet may be helpful. If swelling continues to
increase, your breathing becomes more difficult, or you develop a cough; contact your health care provider
58 Are you having any difficulty standing or walking? (same as Question Number 16)
Difficulty walking or standing may be caused by medications, weakness, and/or physical pain. Difficulty standing or
walking could also be due to a change in your medical condition; and may increase your risk for falls
59 Are you having any dizziness? (same as Question Number 18)
Dizziness can be caused by many medical conditions. Sudden changes in blood pressure, heart rate or blood sugar can
cause dizziness as can side effects from certain medications. Dizziness, when accompanied by headache or blurred
vision, may indicate a more serious condition which should be discussed with your health care provider
60 Have you developed a cough? (same as Question Number 28)
A newly developed cough may signal a change in your medical condition. If your cough is unrelieved with prescribed
medication or if you develop difficulty breathing contact your health care provider.
61 Have you had a fall in the last day? (same as Question Number 31)
Falls can be a major cause of injury, and can lead to serious complications. Falls may be caused by medications, pain,
weakness, or changes in heart rate or blood pressure or
be accidental. Report any falls to your health care provider, even if it seems like you did not injure yourself.
62 Have you experienced any problems with your balance in the last day?
63 Have you almost fallen in the last day?
64 Did you skip your prescribed diabetes medication today?
Missing your medication may cause high blood sugar later. Contact your doctor if you have questions about your
insulin dose.
65 Did you adjust your medications based on your blood glucose results in the past day?
66 Have you not been able to take your blood sugar readings as prescribed?
Taking your blood sugar readings as instructed by your health care provider is an important part of managing your
health. Please follow your health care provider’s instructions.

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 11
67 Are you feeling stressed about having or managing your diabetes?
Diabetes can affect you physically and emotionally. Living with it every day can make you feel discouraged, stressed,
or even depressed. It’s natural to have mixed feelings about your diabetes management and experience highs and
lows. The important thing is to recognize these emotions as normal. Take steps to reduce the negative impact they
could have on your self care. If symptoms persist, please call your health care provider.
68 Did you have difficulty eating healthy in the past 24 hours?
To keep your blood sugar steady, follow your recommended diet.
69 Did you have difficulty meeting your activity or exercise goals in the past 24 hours?
Regular activity is important to every day health. Increase your activities as tolerated. include regular activity as part
of your schedule. Have fun by doing activity with a friend. Start small and build over time. Reward yourself for
meeting goals and sticking with the plan. Don’t get discouraged. Keep at it.
70 Have you had to limit your daily activities or movement due to pain in the past 24 hours?
71 Have you noticed a new rash in the past 24 hours?
72 Has your rash gotten worse in the past 24 hours?
73 Have you used any over-the-counter medications in addition to those prescribed for you in the past 24 hours?
74 Have you noticed any increases in thirst in the past 24 hours?
75 Have you had any recent fever or chills?
76 Do you feel worse since starting your new medications?
77 Are you running low on any medical supplies?
78 Is your temperature higher than 38 C?
79 Is your temperature higher than 100 F?
80 Is your Zoe Fluid Monitor reading under 18?
81 Is your Zoe Fluid Monitor reading over 30?
82 Is your PiKo-6 FEV1/FEV6 ratio under 70%?
83 Do you have any new or increased sputum, mucus or phlegm?

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 12
84 Is your sputum, mucus or phlegm thicker today?
85 Do you feel that you may have a chest infection?
86 Did you monitor your vitals without your oxygen?
87 Did you have blood work drawn today?
88 Did you go to the doctor this past week?
89 Are you taking any prescribed or over-the-counter blood thinning medications?
90 Do you feel dizzy or light headed today?
91 Do you have increased sputum, mucus or phlegm?
92 Is your sputum, mucus or phlegm a different color today?
93 Are you experiencing any burning with urination or increased frequency?
94 Was your most recent blood sugar lower than usual?
95 Did you seek medical treatment?
96 Has your doctor added, deleted, or changed any of your medications this week?
Note: Questions 62 through 96 are available in English and Spanish. If you program your monitor
for another language, these questions will appear in English with no audio.
Reminders
The following chart lists the Reminders offered in the Genesis DM menu.
Question
Number
Reminder Text
101
You have an appointment with your doctor today. Please write down any questions you may have and bring them to
your appointment.
102
You have an appointment with your doctor this week. Please write down any questions you may have and bring them
to your appointment.
Reminders

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 13
103
You have an appointment with your health care provider today. Please write down any questions you may have and
bring them to your appointment.
104
You have an appointment with your health care provider this week. Please write down any questions you may have
and bring them to your appointment.
105 You are scheduled to have a visit from your home care nurse today.
106 You are scheduled to have a visit from your nursing assistant today.
107 You are scheduled to have a visit from your respiratory therapist today.
108 You are scheduled to have a visit from your physical therapist today.
109 Please check your medications to see if you need any refills.
110 Remember you have an event with your family this week.
111 Remember your social club is having a meeting this week.
112 Remember your grandchildren are coming over this week, have fun.
113 Please remember to change your dressing today.
114 Please remember to keep feet and legs elevated while sitting.
115 Please remember to eat foods low in Sodium.
116 Please remember to wear your oxygen as prescribed.
117 Please remember to use your nebulizer as prescribed.
118 Please remember to do your exercises as prescribed.
119 Please remember to take your pain medications as needed and as prescribed.
120 Flu season - avoid large crowds
121 Immunizations up to date
122 Get your flu shot
123 Happy Birthday!
124 Happy Anniversary!
125 Read medicine labels

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 14
126 Know YOUR symptom of low gluco
127 Know YOUR symptom of high gluco
128 Schedule mammogram
129 Schedule annual physical
130 Congratulations on following your diet
131 Well done, gluco is under control
132 Well done, BP is under control
133 Please use your oxygen
134 Remember to maintain your oxygen equipment as instructed.
135 You are scheduled to have a video visit with your health care provider today.
136 You are scheduled to have a video visit with your health care provider tomorrow.
Note: Questions 134 through 136 are available in English and Spanish. If you program your
monitor for another language, these questions will appear in English with no audio.
Multi-Level Questions
Multi-level questions are questions for which a YES response will trigger additional questions.
Multi-Level Questions
Level Level 2
Level 2 questions appear if Level 1 questions receive a YES response. If the patient responds
with a YES the next Level 2 question appears, and so on, until a No answer is received or
there are no more Level 2 questions.
309 Are you having any problems with urination?
310 Are you experiencing any burning with urination or increased frequency?
311 Are you having trouble controlling your blood sugar?
312 Did you skip your prescribed diabetes medication today?
313 Are you having any dizziness?
314 Was your most recent blood sugar lower than usual?
315 Have you almost fallen in the last day?
Multi-Level Questions

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 15
316 Are you having any difficulty walking or standing?
317 Are you having any dizziness or light headedness today?
318 Did you seek medical treatment for your dizziness or light-headedness?
319 Has your doctor added, deleted, or changed any of your medication this week?
320 Do you feel worse since starting your new medication?
321
Have you used any over the counter medications in addition to those prescribed for you in
the past 24 hours?
322 Have you developed a cough?
323 Is your cough productive?
324 Is your sputum, mucus, or phlegm thicker today?
325 Is your sputum, mucus, or phlegm a different color today?
326 Do you feel that you may have a chest infection?
Note: Multi-level questions (309 through 322) are available in English and Spanish. If you program
your monitor for another language, these questions will appear in English with no audio.
Sleep Apnea Questions
Sleep apnea questions are a single block of twelve questions that are either on or off. When turned on,
the Genesis DM monitor will go through all of the questions. The questions are listed below.
1. Do you snore nearly every day?
2. Do you snore 3-4 times a week?
3. Have you been told that your snoring is louder than talking?
4. Can others hear your snoring in another room?
5. Has your snoring ever bothered other people?
6. Has anyone noticed that you quit breathing nearly every day during your sleep?
7. Has anyone noticed that you quit breathing during sleep 3-4 times a week?
8. Do you feel tired or fatigued today after your sleep?
Sleep Apnea Questions

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 16
9. Do you feel tired, fatigued, or not up to par during your wake time nearly every day?
10. Do you feel tired, fatigued, or not up to par during your wake time 3-4 times a week?
11. Do you nod off or fall asleep while driving a car nearly every day?
12. Do you nod off or fall asleep while driving a car 3-4 times a week?
PIN number
The PIN number is in the Transmit Menu, Pin Number sub-menu and requires a password to view. The
PIN number identifies your organization’s mailbox on the network. You must make sure that this
number is correct. Check the number against the one you received during your in-service.
• To make the PIN number visible the Clinician password must be entered.
For your reference, copy the correct mailbox PIN number here:
________________________________________

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 17
Troubleshooting
This section provides resolutions to the most common situations you may encounter in the field when installing or
operating Honeywell monitors. If you experience a problem operating a peripheral device, refer to the manufacturer’s
product information.
Monitor installation
Situation Resolution Steps
Patient has a caller ID box attached
to the phone,
or
Patient has a Telecommunication
Device for the deaf (TDD) on the
phone line.
Disconnect caller ID box.
Disconnect Telecommunication
Device for the deaf (TDD) from
the phone line.
1. Unplug caller ID box phone cord from the
wall jack.
2. Insert duplex jack.
3. Plug caller ID box phone cord into duplex
jack.
4. Plug the monitor phone cord into duplex
jack.
Patient already has a duplex jack in
the jack outlet. Replace with triplex jack.
1. Remove duplex jack and insert triplex jack.
2. Plug patient’s equipment into two of the jack
outlets, and use third outlet for the monitor.
Have two short phone cords but
need a longer cord. Use a phone coupler. Connect phone cords using coupler to create a single cord.
The wall jack is hard to reach. Use a phone coupler, a duplex
jack, and an additional phone cord.
1. Unplug phone cord from patient’s phone.
2. Plug patient’s cord into one end of the
phone coupler.
3. Plug duplex jack into the other end of the
coupler.
4. Plug an additional phone cord into one side
of the duplex jack and back to patient phone.
5. Plug modem cord into the other side of
duplex jack.
Troubleshooting

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 18
Equipment
Situation Possible Cause Resolution
Monitor does not power up.
Unit is not plugged in.
Wall outlet is not working.
Wall outlet is controlled by a light
switch and switch is off.
Power strip is not on.
Power strip has bad outlet.
Make sure plug is firmly into the power strip.
Test wall outlet with another electrical
appliance.
Plug unit into a wall outlet that is not
controlled by a switch.
Turn power strip on.
Try other outlets, if none work, replace the
power strip.
If unit still does not power up, call Honeywell Customer Service.
Weight does not register.
Patient moves or steps off scale
during measurement.
Scale not connected or connection
loose.
Instruct patient to stand still on scale and to
wait for prompt before stepping off.
Make sure scale cable is connected to the scale
and to the monitor.
Reboot the monitor.
If the weight still does not register, call Honeywell Customer Service.
Scale does not zero properly;
monitor displays dashes instead of
0.0.
Scale cable attached to the
monitor after the monitor was
powered up.
Scale was not on a flat surface.
The scale was moved.
1. Power-down the monitor.
2. Disconnect the scale cable from the scale.
3. Place scale on a solid, flat surface
4. Reattach the scale cable to the scale.
5. Reboot the monitor.
Try pressing the manual button on the DM to see 0.0. If scale still does not zero it may
need recalibration. Contact customer service for assistance.
Patient decompensates easily after
obtaining weight.
The oximeter obtains an SpO2
reading in either 8 beats or 8
seconds. The reading is taken
again if it is out of range on the
initial reading (owing to CHF
related issues) where initial
readings may not be gathered in a
fully resting state.
Take a resting SpO2:
1. After weighing, have the patient sit and
follow BP prompts but IGNORE the SpO2
prompt. Once BP is collected, the monitor
will know to collect an SpO2 reading.
2. When prompted, the patient can place the
oximeter on a finger and take a resting
SpO2.
Monitor displays varying weights.
Patient is dressed differently.
Patient is unsteady and holding on
to support.
Retrain the patient on how to take a proper
weight. Have patient stand in the middle of the
scale.
(For training instructions, refer to page 39
in the Genesis DM Manual)
Scale does not clear the carpet.
1. Power-down the monitor.
2. Disconnect the scale cable from the scale.
3. Adjust the feet until the scale clears the
carpet.
4. Reattach the scale cable to the scale.
5. Reboot the monitor.
Blood pressure cuff leaks.
Loose connection
Defective cuff or hose
Tighten all tubing and cuff connections.
Replace cuff or hose.
The HRS-305 scale no longer has
power
The batteries may have died It is recommended that AC power is always
used to power the handrail scale.

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 19
Situation Possible Cause Resolution
Blood pressure does not register.
Loose connection
BP hose is kinked, compressed, or
leaks
Defective cuff or hose
Incorrect cuff placement
Movement
1. Check and tighten all connections.
2. Straighten hose, remove source of
compression, or replace leaky hose.
3. Replace cuff/hose.
4. Show the patient how to properly place
cuff.
5. Remind patient to remain still. (If needed,
place patient arm on a pillow for support.)
Blood pressure readings vary. Verify blood pressure.
Incorrect technique
Verify BP by auscultation with the monitor’s
cuff.
Observe patient technique and retrain as
necessary:
•Correct cuff size
•Correct placement
•Correct posture
•Not talking or moving
•Arm is at heart level
Heart rate is very low or does not
register.
Oximeter is not connected to
monitor or patient.
Oximeter incorrectly positioned.
Poor patient perfusion.
Fingernail polish or false nails
are interfering with sensor
light.
Defective sensor or cable.
1. Plug oximeter into the monitor and make
sure it firmly latches into place.
2. Instruct the patient on proper placement.
3. Reposition sensor on patient.
4. Have patient remove finger nail polish or
false nails.
5. Replace finger sensor.
If the heart rate still does not register, call Honeywell Customer Service.
Pulse rate erratic, intermittent, or
incorrect.
Sensor incorrectly positioned
Poor patient perfusion
Patient motion
Ambient light
Instruct patient to place sensor on the finger
with the finger design facing up.
Reposition sensor on patient.
Instruct patient to move hands prior to taking
measurement.
Apply a warm washcloth.
Dependant position.
Patient must be still for sensor to function
properly. Place extremity on a pillow for
support.
Shield sensor.
If the SENSOR light remains on and monitor does not collect a reading, call Honeywell
Customer Service.
Pairing to a new scale
A different scale than the one
needed for use is already
connected to the Genesis DM
Wired Scale:
1. Connect the monitor to the scale cable
and run the setup wizard to configure the
monitor with the wired scale.
2. Remove the scale cable and run setup
wizard again to pair to a new scale.
Wireless:
1. Run the setup wizard and the monitor will
first attempt to pair to the previous scale.
2. After that fails, say YES to the Scan for
Additional Bluetooth Devices question.
The monitor will now pair with the new
scale.

GENESIS DM MONITOR
Programming/Troubleshooting Guide
P4520EN.06 6/26/2014 20
Changing Honeywell Scale Batteries
To change the batteries, turn the scale over. Use a Philips screwdriver to remove the screw retaining the battery
access panel to the scale. Observe the orientation of the four AA batteries inside the scale. Remove the batteries and
replace with four new AA batteries for best results. To change the batteries in other scales, see the manufacturer’s
instructions.
NOTE:The DM Monitor MUST BE RESTARTED after changing the Honeywell HomMed scale batteries. The scale
is only zeroed during monitor startup when the monitor does the scale self test. This is unique to the Honeywell
Bluetooth wireless scale – including when the AC adapter is being used. For other scales, the DM Monitor will
automatically zero the scale on scale power up.
Zeroing the Honeywell Scale
After changing batteries on the Bluetooth wireless scale, return the scale to its normal position and assure that there
are no items on the scale. Restart the DM Monitor. The monitor will conduct a scale self-test and zero the scale for
optimal accuracy of weight readings. Check the zeroing to assure that zero ( 0 ) appears on the monitor display. Tap
the manual button if you do not see 0.0 on the Genesis DM display.
Peripheral Medical Devices
For additional information or step-by-step instructions for programming the monitor for a device or
connecting a device to the monitor, see the Peripherals section in the Sentry/Genesis User Manual.
Situation Possible Cause Resolution
No data transferred from device to
monitor.
Device is not turned on/off (per
model) or in correct mode. Refer to device instructions.
Cable for device is not properly
connected.
Verify that the cable is attached to the Com
port selected when programming the monitor.
Verify that the cable is firmly connected to the
monitor as well as the device.
Monitor does not have a port
programmed for the device.
Assign a com port to the device using the
Option menu.
Communication errors between
device and monitor.
Noise
Cable problems
Place the monitor so that it is not on/near an
electrical device such as a TV or microwave.
Use the correct cable for the device.
Verify that the cable is attached correctly and
to the correct com port.
Exchange the device cable.
Keep getting noise when collecting
ECG reading.
Electrical interference
Movement during reading
Instruct patient to rest arm in lap, never on the
monitor.
Instruct patient to remain still and avoid talking
during the reading.
Peripheral Medical Devices