Honeywell HW-TG7LAF02 Installation guide

Honeywell Connected Life Safety Services
HW-TG7LAF02 and HW-TG7LVF02
CLSS-Enabled LTE Commercial Fire Alarm Communicators
Installation and Operating Guide
These products are manufactured by Telguard® and are equivalent to model TG-7FS. These
part numbers are designated for Honeywell customers to indicate compatibility with
Honeywell Connected Life Safety Services (“CLSS”).
HW-TG7LAF02 is equivalent to Telguard part number TG7LAF02, for use with AT&T
cellular service in the United States of America and Canada.
HW-TG7LVF02 is equivalent to Telguard part number TG7LVF02, for use with Verizon
Wireless cellular service in the United States of America.
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GETTING STARTED WITH HONEYWELL CONNECTED LIFE SAFETY SERVICES
This guide with help you with the steps that you need to follow to configure the HW-TG7LAF02 and HW-TG7LVf02 devices
with Honeywell Connected Life Safety Services (CLSS). Honeywell CLSS is a cloud platform that enables systems integrators
and facilities managers to deliver an enhanced fire safety service, while maximizing the performance efficiencies offered by
Honeywell's trusted detection and alarm systems. By harnessing the power of data, it delivers the connectivity and
intelligence needed for secure, compliant, and more efficient fire system management. Utilizing the CLSS platform in
conjunction with the CLSS LTE Fire Communicator enables users to access valuable tools to monitor and manage their fire
systems.
1. CONFIGURE THE DEVICE WITH CLSS
If you already have a CLSS Account:
1. Open the CLSS app and login.
2. Tap the Navigation menu in the upper right corner, then tap Install Dialer Capture.
3. Follow the on-screen instructions to configure the device.
If you do not yet have a CLSS Account:
1. Download and open Connected Life Safety Services App in the Apple Store or Google Play Store.
You can scan the below QR codes using your phone to quickly access them.
2. Tap Continue as Guest and then tap Install Dialer Capture.
3. Follow the onscreen instructions to finish the configuration.
4. Register for a CLSS Account: Follow in-app instructions to enter details of your organization and your
organization’s administrator. Upon successful registration, the administrator will receive a Welcome Email
with a User ID followed by a second email with temporary password.
3. REGISTER THE DEVICE WITH TELGUARD
Please visit the Telguard Portal (www.portal.telguard.com) to register the device.
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COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.
February 7, 2020
Telguard TG-7 Series
Installation and Operating Guide
for models TG-7, TG-7A, TG-7FS, TG-Kit, and TG-7UBL
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Important Note
The registration form must be completed before leaving for the job site to install the Telguard product.
Use our dealer site at www.telguard.com to register the unit in real time.
Foreword
Dealers purchase Telguard® cellular communicators for the quality, features and total value they represent.
The Telguard TG-7 models (TG-7, TG-7A, TG-7FS, TG-KIT, TG-UBL) are UL Listed for Household Burglary
systems, Household Fire systems, Commercial Burglary and depending on the model, Commercial Fire
systems. The Telguard TG-7 models may be used in Household Burglary/Fire systems and Retail or
Commercial Burglary/Fire systems as the sole, primary or secondary communication path.
Technical Support
Technical support for all Telguard products is available:
Monday -Saturday 8am -8pm ET
Toll Free: 800-229-2326, option 9
About this Manual
This manual assumes that you have basic security system installation skills such as measuring voltages,
stripping wire, properly connecting wires together, connecting wires to terminals, and checking phone
lines. It also assumes that you have a familiarity with the proper installation and programming tasks
related to various alarm panels.
The material and instructions covered in this manual have been carefully checked for accuracy and are
presumed to be reliable. However, Telguard assumes no responsibility for inaccuracies and reserves the
right to modify and revise this manual without notice.
It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found
in this documentation, please mail or fax a photocopy of the corrected material to:
Telguard Technical Services
3225 Cumberland Blvd
Suite 300
Atlanta, GA USA 30339
Fax: [phone]
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Repair and Warranty
If trouble is experienced with the Telguard Cellular Alarm Communicator please contact
Telguard Technical Support for trouble shooting, repair and (or) warranty information. The
dealer or end user should not attempt any repair to the Telguard Cellular Alarm
Communicator. Repair of this equipment should only be referred to qualified technical
personnel.
Telguard will repair or replace (our option) inoperative units for up to two years from date of
manufacture. This excludes damage due to lightning or installer error. Unauthorized
modifications void this warranty. Not responsible for incidental or consequential
damages. Liability is limited to price of unit. This is the exclusive warranty and no other
warranties will be honored, whether expressed or implied.
An RMA must be assigned before returning product. You may obtain an RMA via phone at
800-229-2326 option 1, or via email at [email protected].
Note: RMA number must be on the outside of box or product will not be accepted.
Future Testing and Limitations on Use
The Telguard TG-7 Series is part of an advanced design alarm communication system. It
does not offer guaranteed protection against burglary and fire. Any alarm communication
system is subject to compromise or failure.
The Telguard unit will not work without power. Electrically powered devices will not work if the
power supply is off for any reason, however briefly.
The cellular radio network, needed to transmit alarm signals from protected premises to a
central monitoring station, may be inoperable or temporarily out of service. Cellular radio
networks are also subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device, is subject to component failure. Although
this equipment is designed to be long lasting, the electrical components could fail at any
time.
Due to these limitations, we recommend that if the automatic self-test feature is not enabled,
other arrangements be made with the user to test the system at least once every three
months. Moreover, arrangements should also be made for on-site inspection/test by a
licensed alarm installer at least once each year.
Terms and Conditions for Use of Telguard Product
These Terms and Conditions are a legal contract between you and Telguard for the title to
and use of the Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE
TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF
LIABILITY AND INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE
TERMS AND CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE
UNUSED PRODUCT FOR A COMPLETE REFUND. You agree to accept sole responsibility for
any misuse of the Product by you; and, in addition, any negligent or illegal act or omission of
you or your agents, contractors, servants, employees, or other users of the Product so long as
the Product was obtained from you, in the use and operation of the Product.
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INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST,
INCLUDING REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOUR, YOUR
CLIENTS’ OR OTHER THIRD PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A
MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS
OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER
SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER HARMFUL OR DANGEROUS TO
THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF
THE PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL, MODIFICATION OF THE
PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY
TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST
OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION,
DEFENSE AND HOLD HARMLESS.
WARRANTY and LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS
FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS
WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT
SPECIFICALLY AUTHORIZED IN THIS MANUAL. UNAUTHORIZED MODIFICATIONS VOID THIS
WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY LIMITED
TO PRICE OF UNIT. THIS IS THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER WARRANTIES
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER
EXPRESSED OR IMPLIED.
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Table of Contents
Important Note i
Foreword i
Table of Contents iv
General Description and Operation 1
Features 3
Operating Mode 3
Multiple Alarm Format Support 3
Complete Supervision of Communication Path 3
Link Supervision and Standard Line Security 4
Complete Power Supervision 5
Telguard Automatic Self-test Report 5
Telguard Remote Query Capability 6
Programmable Supervisory Trip Output (STC) Relays 6
Post-Installation Remote Programming (Commercial Fire Applications and All Applications in Canada) 7
Diagnostic and Status LEDs 7
Optional DC Operation (12VDC) 7
Complete Factory Reset Option 7
UL and ULC Compliance 8
Getting Ready 9
Dealer Account Establishment 9
Pre-Installation Checklist 9
Installation 10
Summary 10
Step 1: Register the Telguard Unit 10
Step 2: Physically Install the TG-7 Series Device in Desired Location 11
Step 3: Determine Antenna Placement for Best Performance 13
Step 4: Verify Panel sends alarms over the Telco Connection for Back-up Path 13
Step 5: Program, Activate & Transmit Alarms over Cellular Network 13
Step 6: Connect Supervisory Trip Outputs 14
Step 7: Connect and Test the Trip Input (optional) 15
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Step 8: Connect Tamper Switch (mandatory for Commercial Burglary Installations in Canada) 15
Appendix 1 –Connection Guide 17
Wiring Diagrams 17
Tamper Switch Installation for UL/ULC Commercial Burglary Applications 22
Jack Assignments 23
Main Terminal Strip Pin Assignments 23
DC Terminal Strip Pin Assignments 23
A/C Terminal Strip Pin Assignments 23
Compatible Alarm Panels 24
Appendix 2 –Troubleshooting Guide 25
LED Indicator Guide –Normal Operating Mode 25
LED Indicator Guide –RSSI Mode 26
Troubleshooting Quick Reference Table 27
Appendix 3 –Commercial Fire Sole Path Communicator Installation 28
Configuring the TG-7FS 28
Configuring a Sole Path at the Panel 28
Appendix 4 –Commercial Fire 6-hour Supervision 29
Appendix 5 –Compliance with UL and ULC Standards 29
Appendix 6 –Detailed Specifications 31
Dialer to Interface Electronics 31
Power 31
Digital Cellular Radio and Other Specifications 31
Appendix 7 –Accessories 32
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General Description and Operation
The TelguardTG-7 series is a line of digital cellular radio alarm transmission devices used to provide the
following three methods of communications for alarm panels via a cellular network:
•Sole path (Cellular Transmission Only)
•Primary path (Cellular Primary & Telco Backup)
•Back-up path (Telco Primary & Cellular Backup)
Depending on the TG-7 series model and configuration (determined at time of installation), the alarm panel
will use the PSTN line or cellular as sole, primary or back-up (secondary) transmission path to deliver alarm
messages. When it is configured as a backup, it will provide transparent access from the alarm panel to the
central station. When transmitting an alarm signal using the cellular path, the Telguard obtains its data from
the alarm panel by way of a Telco line interface. The Telguard will obtain all alarm signal information
including monitoring station phone number, account number and all zones for every alarm transmission.
The Telguard handshakes with the alarm panel causing it to transmit the alarm data. The Telguard encodes
the alarm data and transmits to the Telguard Communication Center (TCC) over the digital cellular network.
The TCC performs a function similar to a central station receiver and issues the transmission
acknowledgement when the last message in the transmission is received. After decoding and reformatting,
the alarm signal is routed to the desired alarm company monitoring station for action.
In a cellular back up alarm installation, the incoming Telco line is connected from the premise’s RJ-31x jack
to the Telguard unit and then from the Telguard unit's RJ-45 jack to the alarm panel in the normal fashion.
Two programmable System Trouble Condition (STC) relays provide supervisory trip outputs for connection to
the alarm panel’s trip zone input terminals in order to provide a Telguard device trouble signal to the alarm
panel. Additionally, automatic self-test and remote query signals are transmitted exclusively over the cellular
network with all Telco line and cellular monitoring, switching and supervisory functions built in. The TG-7
Series communicator supports several power supply options. The TG-7 series devices can be plugged into a
standard 125VAC outlet and will keep a dealer-supplied battery charged. TG-7 devices can also operate on
12VDC power from the alarm panel. The TG-PEM Power and Expansion Module Accessory is available for
adding dry contact zones to TG-7 units or for using 24VDC panel power to operate the TG-7FS unit.
The UL Listed equipment at the TCC plays a key role in the operation of every Telguard device. All Telguard
units utilize the TCC due to the panel alarm signal format encoding and decoding requirements used in
packet-data transmissions over the digital cellular network. The TCC also manages the real-time databases
for cellular accounts and a complete history of every Telguard unit’s operating conditions. These conditions
include programming setup information, cellular alarm transmission information, supervisory trouble
information, remote query information, and automatic self-test information.
The TG-7 Series is offered in several models designed and configured to meet various applications and UL
and ULC requirements as listed below.
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MODEL
APPLICATION
UL/ULC STANDARDS
TG-7 (standard unit. Part
# TG7LA002–AT&T
Service)
Commercial, Industrial, Retail
& Financial Markets for use in
United States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, and ULC S304
TG-7 (standard unit. Part
# TG7LV002–Verizon
service)
Commercial, Industrial, Retail
& Financial Markets for use in
United States
UL 365, UL 985, UL 1023, UL 1610
TG-7A (attack resistant
enclosure unit. Part #
TG7LAA02–AT&T
Service)
Retail & Financial Markets for
use in United States and
Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, and UL Bank,
Safe & Vault applications
TG-7A (attack resistant
enclosure unit. Part #
TG7LVA01–Verizon
service)
Retail & Financial Markets for
use in United States
UL 365, UL 985, UL 1023, UL 1610, and UL
Bank, Safe & Vault applications
TG-7FS (fire unit. Part #
TG7LAF02–AT&T
Service)
Fire Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, UL 864, and
ULC S559
TG-7FS (fire unit. Part #
TG7LVF02–Verizon
service)
Fire Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and
UL 864
TG-KIT (Part # TGKITLA2
–AT&T Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, UL 864, and
ULC S559
TG-KIT (Part # TGKITLV2
–Verizon Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and UL
864
TG-7UBL (Part #
TG7UBLA –AT&T
Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, UL 864, and
ULC S559
TG-7UBL (Part #
TG7UBLV –Verizon
Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and UL
864
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