Honeywell HW-TG7LAF02 Installation guide

Honeywell Connected Life Safety Services
HW-TG7LAF02 and HW-TG7LVF02
CLSS-Enabled LTE Commercial Fire Alarm Communicators
Installation and Operating Guide
These products are manufactured by Telguard® and are equivalent to model TG-7FS. These
part numbers are designated for Honeywell customers to indicate compatibility with
Honeywell Connected Life Safety Services (“CLSS”).
HW-TG7LAF02 is equivalent to Telguard part number TG7LAF02, for use with AT&T
cellular service in the United States of America and Canada.
HW-TG7LVF02 is equivalent to Telguard part number TG7LVF02, for use with Verizon
Wireless cellular service in the United States of America.
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GETTING STARTED WITH HONEYWELL CONNECTED LIFE SAFETY SERVICES
This guide with help you with the steps that you need to follow to configure the HW-TG7LAF02 and HW-TG7LVf02 devices
with Honeywell Connected Life Safety Services (CLSS). Honeywell CLSS is a cloud platform that enables systems integrators
and facilities managers to deliver an enhanced fire safety service, while maximizing the performance efficiencies offered by
Honeywell's trusted detection and alarm systems. By harnessing the power of data, it delivers the connectivity and
intelligence needed for secure, compliant, and more efficient fire system management. Utilizing the CLSS platform in
conjunction with the CLSS LTE Fire Communicator enables users to access valuable tools to monitor and manage their fire
systems.
1. CONFIGURE THE DEVICE WITH CLSS
If you already have a CLSS Account:
1. Open the CLSS app and login.
2. Tap the Navigation menu in the upper right corner, then tap Install Dialer Capture.
3. Follow the on-screen instructions to configure the device.
If you do not yet have a CLSS Account:
1. Download and open Connected Life Safety Services App in the Apple Store or Google Play Store.
You can scan the below QR codes using your phone to quickly access them.
2. Tap Continue as Guest and then tap Install Dialer Capture.
3. Follow the onscreen instructions to finish the configuration.
4. Register for a CLSS Account: Follow in-app instructions to enter details of your organization and your
organization’s administrator. Upon successful registration, the administrator will receive a Welcome Email
with a User ID followed by a second email with temporary password.
3. REGISTER THE DEVICE WITH TELGUARD
Please visit the Telguard Portal (www.portal.telguard.com) to register the device.
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COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.
February 7, 2020
Telguard TG-7 Series
Installation and Operating Guide
for models TG-7, TG-7A, TG-7FS, TG-Kit, and TG-7UBL
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Important Note
The registration form must be completed before leaving for the job site to install the Telguard product.
Use our dealer site at www.telguard.com to register the unit in real time.
Foreword
Dealers purchase Telguard® cellular communicators for the quality, features and total value they represent.
The Telguard TG-7 models (TG-7, TG-7A, TG-7FS, TG-KIT, TG-UBL) are UL Listed for Household Burglary
systems, Household Fire systems, Commercial Burglary and depending on the model, Commercial Fire
systems. The Telguard TG-7 models may be used in Household Burglary/Fire systems and Retail or
Commercial Burglary/Fire systems as the sole, primary or secondary communication path.
Technical Support
Technical support for all Telguard products is available:
Monday -Saturday 8am -8pm ET
Toll Free: 800-229-2326, option 9
About this Manual
This manual assumes that you have basic security system installation skills such as measuring voltages,
stripping wire, properly connecting wires together, connecting wires to terminals, and checking phone
lines. It also assumes that you have a familiarity with the proper installation and programming tasks
related to various alarm panels.
The material and instructions covered in this manual have been carefully checked for accuracy and are
presumed to be reliable. However, Telguard assumes no responsibility for inaccuracies and reserves the
right to modify and revise this manual without notice.
It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found
in this documentation, please mail or fax a photocopy of the corrected material to:
Telguard Technical Services
3225 Cumberland Blvd
Suite 300
Atlanta, GA USA 30339
Fax: [phone]
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Repair and Warranty
If trouble is experienced with the Telguard Cellular Alarm Communicator please contact
Telguard Technical Support for trouble shooting, repair and (or) warranty information. The
dealer or end user should not attempt any repair to the Telguard Cellular Alarm
Communicator. Repair of this equipment should only be referred to qualified technical
personnel.
Telguard will repair or replace (our option) inoperative units for up to two years from date of
manufacture. This excludes damage due to lightning or installer error. Unauthorized
modifications void this warranty. Not responsible for incidental or consequential
damages. Liability is limited to price of unit. This is the exclusive warranty and no other
warranties will be honored, whether expressed or implied.
An RMA must be assigned before returning product. You may obtain an RMA via phone at
800-229-2326 option 1, or via email at [email protected].
Note: RMA number must be on the outside of box or product will not be accepted.
Future Testing and Limitations on Use
The Telguard TG-7 Series is part of an advanced design alarm communication system. It
does not offer guaranteed protection against burglary and fire. Any alarm communication
system is subject to compromise or failure.
The Telguard unit will not work without power. Electrically powered devices will not work if the
power supply is off for any reason, however briefly.
The cellular radio network, needed to transmit alarm signals from protected premises to a
central monitoring station, may be inoperable or temporarily out of service. Cellular radio
networks are also subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device, is subject to component failure. Although
this equipment is designed to be long lasting, the electrical components could fail at any
time.
Due to these limitations, we recommend that if the automatic self-test feature is not enabled,
other arrangements be made with the user to test the system at least once every three
months. Moreover, arrangements should also be made for on-site inspection/test by a
licensed alarm installer at least once each year.
Terms and Conditions for Use of Telguard Product
These Terms and Conditions are a legal contract between you and Telguard for the title to
and use of the Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE
TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF
LIABILITY AND INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE
TERMS AND CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE
UNUSED PRODUCT FOR A COMPLETE REFUND. You agree to accept sole responsibility for
any misuse of the Product by you; and, in addition, any negligent or illegal act or omission of
you or your agents, contractors, servants, employees, or other users of the Product so long as
the Product was obtained from you, in the use and operation of the Product.
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INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST,
INCLUDING REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOUR, YOUR
CLIENTS’ OR OTHER THIRD PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A
MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS
OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER
SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER HARMFUL OR DANGEROUS TO
THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF
THE PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL, MODIFICATION OF THE
PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY
TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST
OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION,
DEFENSE AND HOLD HARMLESS.
WARRANTY and LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS
FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS
WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT
SPECIFICALLY AUTHORIZED IN THIS MANUAL. UNAUTHORIZED MODIFICATIONS VOID THIS
WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY LIMITED
TO PRICE OF UNIT. THIS IS THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER WARRANTIES
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER
EXPRESSED OR IMPLIED.
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Table of Contents
Important Note i
Foreword i
Table of Contents iv
General Description and Operation 1
Features 3
Operating Mode 3
Multiple Alarm Format Support 3
Complete Supervision of Communication Path 3
Link Supervision and Standard Line Security 4
Complete Power Supervision 5
Telguard Automatic Self-test Report 5
Telguard Remote Query Capability 6
Programmable Supervisory Trip Output (STC) Relays 6
Post-Installation Remote Programming (Commercial Fire Applications and All Applications in Canada) 7
Diagnostic and Status LEDs 7
Optional DC Operation (12VDC) 7
Complete Factory Reset Option 7
UL and ULC Compliance 8
Getting Ready 9
Dealer Account Establishment 9
Pre-Installation Checklist 9
Installation 10
Summary 10
Step 1: Register the Telguard Unit 10
Step 2: Physically Install the TG-7 Series Device in Desired Location 11
Step 3: Determine Antenna Placement for Best Performance 13
Step 4: Verify Panel sends alarms over the Telco Connection for Back-up Path 13
Step 5: Program, Activate & Transmit Alarms over Cellular Network 13
Step 6: Connect Supervisory Trip Outputs 14
Step 7: Connect and Test the Trip Input (optional) 15
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Step 8: Connect Tamper Switch (mandatory for Commercial Burglary Installations in Canada) 15
Appendix 1 –Connection Guide 17
Wiring Diagrams 17
Tamper Switch Installation for UL/ULC Commercial Burglary Applications 22
Jack Assignments 23
Main Terminal Strip Pin Assignments 23
DC Terminal Strip Pin Assignments 23
A/C Terminal Strip Pin Assignments 23
Compatible Alarm Panels 24
Appendix 2 –Troubleshooting Guide 25
LED Indicator Guide –Normal Operating Mode 25
LED Indicator Guide –RSSI Mode 26
Troubleshooting Quick Reference Table 27
Appendix 3 –Commercial Fire Sole Path Communicator Installation 28
Configuring the TG-7FS 28
Configuring a Sole Path at the Panel 28
Appendix 4 –Commercial Fire 6-hour Supervision 29
Appendix 5 –Compliance with UL and ULC Standards 29
Appendix 6 –Detailed Specifications 31
Dialer to Interface Electronics 31
Power 31
Digital Cellular Radio and Other Specifications 31
Appendix 7 –Accessories 32
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General Description and Operation
The TelguardTG-7 series is a line of digital cellular radio alarm transmission devices used to provide the
following three methods of communications for alarm panels via a cellular network:
•Sole path (Cellular Transmission Only)
•Primary path (Cellular Primary & Telco Backup)
•Back-up path (Telco Primary & Cellular Backup)
Depending on the TG-7 series model and configuration (determined at time of installation), the alarm panel
will use the PSTN line or cellular as sole, primary or back-up (secondary) transmission path to deliver alarm
messages. When it is configured as a backup, it will provide transparent access from the alarm panel to the
central station. When transmitting an alarm signal using the cellular path, the Telguard obtains its data from
the alarm panel by way of a Telco line interface. The Telguard will obtain all alarm signal information
including monitoring station phone number, account number and all zones for every alarm transmission.
The Telguard handshakes with the alarm panel causing it to transmit the alarm data. The Telguard encodes
the alarm data and transmits to the Telguard Communication Center (TCC) over the digital cellular network.
The TCC performs a function similar to a central station receiver and issues the transmission
acknowledgement when the last message in the transmission is received. After decoding and reformatting,
the alarm signal is routed to the desired alarm company monitoring station for action.
In a cellular back up alarm installation, the incoming Telco line is connected from the premise’s RJ-31x jack
to the Telguard unit and then from the Telguard unit's RJ-45 jack to the alarm panel in the normal fashion.
Two programmable System Trouble Condition (STC) relays provide supervisory trip outputs for connection to
the alarm panel’s trip zone input terminals in order to provide a Telguard device trouble signal to the alarm
panel. Additionally, automatic self-test and remote query signals are transmitted exclusively over the cellular
network with all Telco line and cellular monitoring, switching and supervisory functions built in. The TG-7
Series communicator supports several power supply options. The TG-7 series devices can be plugged into a
standard 125VAC outlet and will keep a dealer-supplied battery charged. TG-7 devices can also operate on
12VDC power from the alarm panel. The TG-PEM Power and Expansion Module Accessory is available for
adding dry contact zones to TG-7 units or for using 24VDC panel power to operate the TG-7FS unit.
The UL Listed equipment at the TCC plays a key role in the operation of every Telguard device. All Telguard
units utilize the TCC due to the panel alarm signal format encoding and decoding requirements used in
packet-data transmissions over the digital cellular network. The TCC also manages the real-time databases
for cellular accounts and a complete history of every Telguard unit’s operating conditions. These conditions
include programming setup information, cellular alarm transmission information, supervisory trouble
information, remote query information, and automatic self-test information.
The TG-7 Series is offered in several models designed and configured to meet various applications and UL
and ULC requirements as listed below.
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MODEL
APPLICATION
UL/ULC STANDARDS
TG-7 (standard unit. Part
# TG7LA002–AT&T
Service)
Commercial, Industrial, Retail
& Financial Markets for use in
United States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, and ULC S304
TG-7 (standard unit. Part
# TG7LV002–Verizon
service)
Commercial, Industrial, Retail
& Financial Markets for use in
United States
UL 365, UL 985, UL 1023, UL 1610
TG-7A (attack resistant
enclosure unit. Part #
TG7LAA02–AT&T
Service)
Retail & Financial Markets for
use in United States and
Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, and UL Bank,
Safe & Vault applications
TG-7A (attack resistant
enclosure unit. Part #
TG7LVA01–Verizon
service)
Retail & Financial Markets for
use in United States
UL 365, UL 985, UL 1023, UL 1610, and UL
Bank, Safe & Vault applications
TG-7FS (fire unit. Part #
TG7LAF02–AT&T
Service)
Fire Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, UL 864, and
ULC S559
TG-7FS (fire unit. Part #
TG7LVF02–Verizon
service)
Fire Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and
UL 864
TG-KIT (Part # TGKITLA2
–AT&T Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, UL 864, and
ULC S559
TG-KIT (Part # TGKITLV2
–Verizon Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and UL
864
TG-7UBL (Part #
TG7UBLA –AT&T
Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC
S545, ULC C1023, ULC S304, UL 864, and
ULC S559
TG-7UBL (Part #
TG7UBLV –Verizon
Service)
Commercial, Industrial, Retail
& Financial Markets, Fire
Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and UL
864
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Features
This section summarizes the key features of the Telguard TG-7 series.
Operating Mode
The Telguard is a digital cellular Data/SMS transmission device that is installed at the protected premises to
provide alarm transmission for security systems. The Telguard TG-7 series transmits alarm signals over the
nationwide digital cellular network if the telephone line or data network has been disrupted, compromised or
when there is no wire line service available.
Multiple Alarm Format Support
The Telguard TG-7 series supports multiple alarm communication formats.
Note: The Telguard unit’s default program setting is for auto detection of the panel alarm format.
Auto Format Detect feature allows the Telguard unit to adapt to receive any listed format. If the alarm panel’s
format is changed for any reason, the Telguard device will adjust to accept the new format.
In order for the alarm panel to be compatible with the Telguard, the alarm panel must be programmed to transmit
alarm messages to the central station using one of the following non-extended formats:
•Pulse Formats:
o3+1 pulse; 10pps, Double Round, 1400 Hz ack
o3+1 pulse; 20pps, Double Round, 2300 Hz ack
o3+1 pulse; 40pps, Double Round, 2300 Hz ack
o4+2 pulse; 20pps, Double Round, 1400 Hz ack
o4+2 pulse; 20pps, Double Round, 2300 Hz ack
o4+2 pulse; 40pps, Double Round, 2300 Hz ack
•Contact ID
•Modem IIe/IIIa2/4
•SIA2 (SIA-DC-03 level 2 release at 300 baud)
•Sonitrol
•DMP
Hexadecimal account numbers can be used with 3+1 or 4+2 formats, as well as Contact ID and Modem (4 or 10
digits for Contact ID, 4 digits for Modem).
Complete Supervision of Communication Path
The Telguard TG-7 series of devices continuously supervises both the Telco and cellular communication
paths. If either communication path becomes inoperative, the Telguard device generates a relay trip output
that can be connected to a zone input of the host alarm panel and/or used to control remote annunciation
devices.
Line Fault Condition (LFC)
The Telguard unit monitors voltage on the incoming Telco line. If an inoperative Telco line is identified,
(voltage below –20vdc, on hook) a Telco line fault condition (LFC) is declared. The System Trouble Condition
LED (STC LED) will flash 3 times and the STC relay will trip after a programmable period of time. Upon Telco
restoral, the relay and STC LED are returned to normal.
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Note: When the Telguard unit is configured as the Sole communications path, the Line Fault Condition
(LFC) is disabled.
No Service Condition (NSC)
A no service condition (NSC) occurs when the Telguard device is unable to register with the cellular network.
NSC can be configured to trip the supervisory relay output (STC relay) after a programmable period of time.
The STC LED will flash 4 times immediately after losing cellular service and dial-tone will cease to be
provided, independent of the STC assertion and programmed assertion delay. NSC restoral occurs
immediately after cellular service has been acquired.
Radio Communications Failure Condition (RFC)
Radio communications failure condition (RFC) occurs when the Telguard device is unable to transmit over
the cellular network even with acceptable signal strength. When RFC is declared, the STC LED will flash 5
times, dial-tone will cease, and the STC relay will trip as programmed. Restoral of this condition occurs after
10 minutes or when a message is received from the TCC.
Note: When End-to-End acknowledgement feature is enabled, a message that fails to deliver to the
Central Station will trigger an RFC condition.
Panel Presence Failure (PPF)
Panel presence failure condition (PPF) occurs when the Telguard unit is unable to detect the presence of the
alarm panel. PPF is indicated by the STC LED flashing 7 times. A supervisory report is generated and sent to
the TCC for Central Station delivery upon detection of PPF. Restoral of this condition occurs when the alarm
panel is detected as present for the selected delay time.
Note: The factory default for PPF is Disabled and needs to be Enabled for its use. For the PPF feature to
work, Tip, Ring, and the return connections for Tip and Ring must be connected between the panel and
the Telguard device.
Control Failure to Communicate (CFC)
The Control Failure to Communicate (CFC) feature is an option that allows the Telguard unit to monitor the
number of communication attempts the alarm panel makes over Telco before the Telguard unit becomes the
main path of communication. This feature works by monitoring the alarm panel from the time it goes off-
hook, and attempts to communicate, to on-hook status, and comes off-hook again. Each change in state by
the alarm panel from off-hook to on-hook to off-hook again is considered an attempt. If this continually
happens for a specified number of times within a specific time period, the TG-7 series device seizes the line
and takes over as the main communication path for the alarm panel. If the Telguard unit goes into CFC, then
it will not allow the panel to communicate via Telco again until the panel has been on-hook for 10
consecutive minutes.
Note that the CFC condition causes the Telguard device to redirect communications to the cellular channel,
but it is not indicated on the STC LED, nor does it cause either of the external relays to be tripped.
Note: The factory default for CFC is Disabled and needs to be Enabled for its use. When the TG-7 is
configured as the Sole Path, the CFC function is not applicable.
Link Supervision and Standard Line Security
In some high security commercial burglary applications, the communication path needs to be monitored
periodically. TG-7 models support those applications when Link Supervision feature is enabled. When this
feature is enabled, TG-7 models also meet the requirements for Standard Line Security (equivalent to
previously known AA Grade security) when used with a UL Listed compatible alarm panel. Once the TG-7
model is provisioned with the Link Supervision option, the TCC constantly monitors the cellular path and
sends a specific message to the central station if the path is broken or a compromise attempt is made. After
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the initial account activation is done, the installer must verify the Link Supervision by turning off the device
and making sure an alarm with the specific code is delivered.
WARNING: Standard Line Security has only been evaluated between the TG-7 and the TCC. It is the
responsibility of the installer to verify Standard Line Security from the Listed alarm panel to the Listed
receiver through the TG-7 models as marked on the alarm panel and as indicated in the manufacturer's
installation instructions.
Please note that Link Supervision is supported by all TG-7 models. However, only TG-7FS and TG-KIT
models have the UL Listing for Commercial Fire applications.
Complete Power Supervision
The TG-7 series device can supervise and report status of the backup battery and AC power source. The
Telguard unit has an integrated control and power module which also keeps the Telguard unit battery
charged. This battery charger function is also supervised.
Low/Missing Battery Condition (LBC)
When using AC as the main power source, the Telguard device checks the backup battery voltage on initial
power-up and every 60 seconds thereafter. If the battery voltage is less than 11.6 volts, it changes from
‘good’ to ‘bad’ state and a LBC occurs whereby the STC LED blinks twice, and the STC relay trips. When the
battery voltage increases to 12.1 volts, the STC LED and STC relay restore. The Telguard device also
indicates Low/missing Battery Condition (LBC) when the battery charger fails, or the battery fails the
periodic load test.
AC Failure Condition (ACFC)
AC failure condition (ACFC) is detected immediately when the AC power drops below 102 VAC. When this
condition is detected, the STC LED blinks once, the AC Power LED turns off, and the STC trip output is
activated after a preset time (default 2 hours). When AC power returns to normal (106 VAC), the AC Power
LED turns on immediately and the STC trip output restores after 60 seconds.
Note: If the Telguard device is being powered through its DC connection, a Low Power Failure (LPF) will
occur if the DC power into the TG-7 unit drops below 5.1VDC and restore after reaching >5.6VDC. LPF
will present itself in the same manner as the ACFC.
Dial Tone Failure (DTF)
The Telguard provides a voltage supply and other signaling to the panel like a telephone central office. The
Telguard device continuously monitors the 30V supply circuit that provides dial tone to the alarm panel. A
Dial Tone Failure (DTF) occurs when unable to provide proper telephone signaling to the panel (30V supply
drops to 20V or less while the alarm panel is on-hook). The STC LED will flash 6 times and the STC relay will
trip.
Note: This condition will require contacting Telguard Technical Support for resolution.
Catastrophic Failure (CF)
Catastrophic Failure (CF) is any condition that causes the Telguard device to stop functioning at all levels.
The most common CF is AC power failure followed by a complete discharge of the backup battery. The STC1
and STC2 trip outputs are activated and the visible indication is loss of all LED activity. Total loss of power to
the Telguard device does not prevent transmission of alarm messages from the alarm panel “through” the
Telguard unit and out over an operative phone line.
Telguard Automatic Self-test Report
The automatic self-test signal schedule is programmable as prescribed when the Telguard device is
registered. The central station receives the automatic self-test report in the same format that the alarm
panel normally uses for communication over the Telco line. The self-test code and testing frequency are set
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during registration and can accommodate any code the Central Station expects. The TCC captures all
current and historical data pertaining to the operation of the Telguard device when it processes the
automatic self-test signal. This data contains current operational status (C.O.S.) of the Telguard unit such
as "All OK", "AC fail condition", "low/missing battery condition", or any combination of these as well as the
current signal strength. In addition, the data also contains historical data for supervisory events that
occurred since the last self-test or remote query report signal was transmitted. This data includes the
number of occurrences of AC fail conditions, low battery conditions, line fault conditions, communications
failure conditions and no cellular service conditions. This additional information is available by contacting
Telguard Technical Support or by visiting www.telguard.com (dealer log-in credentials required).
Telguard Remote Query Capability
Although the Telguard device has the capability for an automatic self-test, a separate feature is provided for
determining the current operational status of every Telguard unit. This feature is called Remote Query and is
used to provide real-time operational status for the Telguard device on-demand. It is useful in resolving STC
events that are reported by the alarm panel to the central station. The Remote Query is available via
www.telguard.com. The Remote Query causes the Telguard unit to upload current operational status data
and historical data, just as the automatic self-test described above, except that the query signal is controlled
by the one who initiates it. The query signal is held in the Telguard database at the TCC for review and is not
forwarded on to the central station.
Programmable Supervisory Trip Output (STC) Relays
The Telguard device has two supervisory relay trip outputs (STC1 normally open and STC2 normally closed)
and both are energized in a powered-up state when no system troubles exist. This enables a supervisory
trouble code to be transmitted to the central station when connected to an alarm panel’s 24-hour instant
input zone. The STC relays are programmable, using a standard touch-tone telephone (or butt-set) or during
registration on www.telguard.com, to meet virtually any installation requirement.
The following supervisory features or combination of features are programmable to trip the STC relays in
order to meet a variety of installation requirements:
•Trips on AC fail condition (ACFC)
•Trips on low or missing battery condition (LBC)
•Trips on no service condition (NSC)
•Trips on line fault condition (LFC)
•Trips on radio failure condition (RFC)
The following system trouble features are embedded in the Telguard device for tripping the STC relays and
cannot be changed:
•Trips on dial tone failure (DTF)
•Tripped when unit is not activated at the TCC
•Trips on catastrophic failure (CF) if all power is lost
•Trips on transmit-disable command from the TCC. This radio command disables only the Telguard
transmitter and would be used, for example, to shut down the Telguard unit due to a runaway dialer.
ULC Compliance Notes:
•For Commercial Burglary installations which do not use the optional TG-PEM, STC1 shall be
connected to the panel's 24hr zone and shall be designated only as Low Battery Condition.
Other failure conditions shall be triggered through STC2 and shall be treated as general trouble
condition.
•For Commercial Burglary installations which use the optional TG-PEM, consult the TG-PEM
Manual for the configuration of STC1.
•For Canada, TG-7 Series devices are suitable for use in Security Level 1 applications.
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Post-Installation Remote Programming (Commercial Fire Applications and All
Applications in Canada)
Once a unit is installed in a Commercial Fire application or a location in Canada, it cannot be remotely
reprogrammed without manual on-site intervention. To change the Telguard settings in such an installation,
follow these steps:
•Locate and press the RSSI button on the Telguard unit, holding it for at least 5-7 seconds.
•LED 5 will flash, indicating that a message has been sent to initiate a Maintenance Window.
•The maintenance window will last for 10 minutes after receipt of the device message.
•Log into the www.telguard.com dealer portal and make the necessary configuration changes to the
device, within the observed maintenance window (10 minutes).
•No device configuration changes can be made outside of the maintenance window.
Note: All alarm functions and transmissions will continue to operate during the Maintenance Window.
Diagnostic and Status LEDs
Seven active LEDs are provided as a useful aid during installation and give installers an immediate visual
indication of system status. The LEDs serve as indicators for activation, system trouble conditions, AC power,
and communication indicators. They can also provide a signal strength indication, similar to the signal
strength bars on a cellular phone. See the installation section for details.
Optional DC Operation (12VDC)
TG-7 Series can be operated solely by DC Power Source (e.g., power coming from an alarm panel’s auxiliary
12V output). This will eliminate the need for a separate AC outlet at the protected premises. To use a Panel’s
12VDC Auxiliary Output, connect the panel power to DC Input and ground on the TG-7 Series unit and the
device will operate normally. The Telguard unit‘s operational range is 6.2V - 16V DC.
To use a Fire Panel’s standard 24VDC output, a TG-PEM accessory is required to step down the voltage to
the TG-7FS’s acceptable range.
Note: When using DC power, the Telguard device should be powered up without any connection to a
battery or AC power source. Because there is no AC connection, the AC LED will be OFF when operating
in DC mode. Battery will not charge on DC power.
Complete Factory Reset Option
A special function within the TG-7 Series allows you to perform a complete Factory Reset on the unit. This
reset will change all unit settings back to a factory default configuration.
Note: Never attempt to do a Complete Factory Reset on an active account because the unit will need to
be re-activated.
To begin the factory reset, follow these steps:
•Power cycle the device. For the first three seconds after power up, all LEDs will be lit solid.
•While the unit shows this pattern, press and hold the RSSI button. After 15 seconds of button press,
the LEDs will begin to sequentially turn on and off in a cascading pattern, indicating the factory
reset is taking place.
•Release the button. After the factory reset concludes, the LEDs will go back to normal status.
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UL and ULC Compliance
The TG-7 series includes models that are certified as complying with UL and ULC Standards for all
Household Burglary, Household Fire, Commercial Burglary, and Commercial Fire installations. The chart on
Page 2 shows the various models and the associated UL and ULC Standards. Certificates of Compliance are
available at www.telguard.com.
UL/ULC Compliance Note: The alarm panel must also be UL, ULC, or cUL Listed for the appropriate
categories above.
ULC Compliance Note: For Commercial Fire installations in Canada, the radio frequency warning label
(supplied) must be affixed to the outside front cover of the TG-7 device to maintain compliance.
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Getting Ready
The Telguard device can only be activated when all necessary accounting information has been added to the
customer database located at the TCC (i.e., the unit has been registered). The database includes information
about the customer account, unit location, and system test plan information.
Dealer Account Establishment
A Dealer Account must be established prior to registration of any Telguard unit. This can be accomplished
by visiting www.telguard.com and completing the necessary information under “Dealer Signup”. This is a
one-time event and an acknowledgment from Telguard Customer Service will include a Dealer Account
Number that will be used for all Telguard Digital registrations. Telguard units can be registered and
activated once the Dealer Account has been established.
Pre-Installation Checklist
Before attempting to connect the Telguard device to the alarm panel, please make sure you have all the
proper parts before you go to the job site. The following items are shipped with each Telguard unit:
•Telguard Cellular Communicator
•UL Listed plug-in transformer
•Cellular Antenna
•12-foot antenna cable with mounting bracket
•7-foot RJ 45 plug-to-plug cord
•20-inch battery cable assembly with connector plug
•Enclosure key lock
•Pluggable screw terminal blocks (2, 3 & 6 position)
•Quick Install Guide
•Registration Form
•Tamper switch (applicable to TG-7 units sold in Canada)
Note: The Telguard device registration must be completed in advance to avoid installation delays
You must also have certain installation test tools:
•Screws and a screwdriver will be required to attach the Telguard unit and antenna to the wall.
•To connect the STC relay outputs and trip input to the alarm panel, solid or stranded electrical wire will
be required. The terminal strips can accommodate solid or stranded wire from 14 to 22 gauge in size.
•A standard telephone or lineman's butt-set is recommended for verifying communication between the
panel and the Telguard unit.
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Installation
Summary
The following are steps necessary to install the Telguard device properly.
NOTE: IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT
COMPLETE THE INSTALLATION IN THE TIME DESIRED.
These steps are summarized below and explained in detail in the remainder of this manual.
1. Register for Telguard service
2. Physically install the TG-7 Series device
•Mount the TG-7 Series device in desired location
•If using the optional TG-PEM accessory, install it according to its directions
•Complete all power-related wiring connections
3. Determine antenna placement for best performance
•Connect antenna
•Measure Received Signal Strength (RSSI)
•Consider other antenna options
4. Transmit an alarm over the Telco connection
5. Activate and transmit alarm panel alarm messages over cellular connection
6. Connect supervisory trip outputs
7. Connect trip input (optional)
8. Connect Tamper Switch (optional)
Note: Step 4 not necessary for Sole Path installations.
This installation approach provides the alarm installer with the easiest and fastest method of properly
installing a TG-7 Series device. Please follow the instructions carefully and if you should need assistance or
have any questions, please call Telguard Technical Support at 1-800-229-2326 extension 9.
Note: Dealer Account Establishment and Telguard Registration must be complete prior to Installation.
Step 1: Register the Telguard Unit
Installation Tip: Register for Telguard service prior to leaving for the job site to avoid a second trip.
The registration form may be completed online through our 24/7 dealer portal www.telguard.com.
The desired features and programmable options for any installation are selected during the registration
process. This includes STC strategy, Trip-Input enabling, and added value services like HomeControl Flex
and Standard Line Security.
UL/ULC Commercial Fire Sole Path Features
•Link Supervision: When registering a TG-7FS or TG-KIT device for commercial fire applications,
several link supervision options are available per UL (5-minute supervision and 60-minute
supervision) and ULC (180-second supervision) requirements. These must be enabled during
registration in accordance to code.
•End-to-End Acknowledgment feature: When enabled an RFC condition will occur when the
captured signal is not delivered to the Central Station as expected.
Decide on a STC Trip Output Strategy
The Telguard device provides the host alarm panel with two supervisory trip outputs for reporting a Telguard
system trouble code to the central station. The supervisory trip outputs are programmable to suit various
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installation requirements. The programming options for these supervisory trip outputs can be any
combination of the following:
•Always Off: Disables all relay supervisory functions.
•ACFC: Trips 2 hours (programmable for up to 24 hours) after loss of AC power. Restores 60 seconds
after AC power is restored.
•LBC: Trips within 60 seconds on low battery condition. Restores when battery voltage 12.1 vdc.
•LFC: Trips after 60 seconds on Telco line fault condition (delay is programmable). Restores 60
seconds after Telco line restores.
•NSC: Trips after a 60 second delay (delay is programmable) on no service condition due to loss of
RF signal strength. Restores after RF signal strength is available.
•RFC: Trips on radio failure to communicate with the TCC. Restores after 10 minutes.
Note: When the TG-PEM is used, it can be configured to use STC1. This TG-PEM configuration will limit
Telguard supervisory trip output options to STC2 only.
Optional Trip Input
When the input is tripped, a supervisory message is sent to the central station via the TCC. This allows an
external relay, separate from the alarm panel, to be connected to the Telguard unit in order to provide
independent sensor input for other functions, such as tamper detection.
The message that is sent from the TCC to the central station is configurable in Telguard Online. The TG-7
series unit will automatically be configured with a unit template that allows configuration of the trip input
feature, including the message that is sent to the central station. There is a default event configured for each
alarm format, so that if the unit is configured with the butt-set to send trip input events to the TCC, a default
notification will be sent to the central station. If the Telguard unit is configured to report restorals, the
contact closure will also be reported.
Swinger Function
The swinger function is designed to reduce the incidence of excessive messaging and alarms due to faulty
equipment or installation. If enabled, the swinger function will discontinue sending trip input messages to
the TCC once 10 trip events are detected within a 10-minute period. The Telguard device will resume
sending trip input messages to the TCC after a 10-minute period without trip events.
Step 2: Physically Install the TG-7 Series Device in Desired Location
Identify Location for Placing the TG-7 Series Device and Mount
Do not install the Telguard device in an area where the general public could reasonably be within 20cm (8
inches) of the antenna.
NOTE 1: Optimum RF performance can usually be found at the highest point within a building with the
fewest number of walls between the Telguard unit’s antenna and the outside of the premises.
NOTE 2: To avoid interference with other electronic devices operating in the area, avoid mounting the
Telguard unit’s antenna near other electronic devices.
NOTE 3: The Telguard unit’s dipole antenna is designed for indoor installations only.
Care should be taken to ensure that a large metal object such as a refrigerator or a metal cabinet is not
located on the opposite side of the wall. If moving the Telguard unit to a different location is not practical,
you may need to get an extension cable and remote the antenna in order to receive adequate radio signal
strength. Choose a high, visually secure spot using the guidelines below.
Tips for Improved Radio Signal Reception
•The higher the antenna the better. Start in the drop ceiling above the unit and proceed from there, up to
the roof if necessary.
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•Remember, the antenna should be as inconspicuous as possible for greatest visual security.
•Try to keep the antenna away from sources of RF interference, including pumps, compressors, ovens,
etc., or where metal objects can shield it or otherwise block the cellular radio RF signal.
Place the antenna perpendicular to the ground, pointing either straight up or down. Do not mount the
antenna horizontally. Mount the Telguard unit to the wall or other surface near the alarm panel. Care should
be taken to avoid equipment that may make receiving a clear cellular signal difficult.
•Attach earth ground to the grounding screw located on lower right-hand corner of printed circuit board
assembly and permanently mount the Telguard enclosure.
•Install mounting screws.
•Slide the enclosure onto these screws.
•Verify unit is secured by tightening screws and/or by placing additional screws in lower mounting holes.
Install Optional TG-PEM Accessory into TG-7 or TG-7FS (if using)
The TG-PEM Power and Expansion Module can be used to convert 24VDC fire panel power to the necessary
voltage to operate the TG-7FS. It can also be used to add 8 24-hour dry contact zones (16 with two TG-PEM
units) to a TG-7.
The TG-PEM should be installed after the TG-7 series device has been mounted to the wall or other surface.
Follow the instructions for the TG-PEM to install it. After installation of the TG-PEM, proceed to Option 2 in
the next section.
Note: When the TG-PEM is used to provide power, the TG-7 series device cannot have an AC power
transformer or backup battery connected.
Complete all Power-Related Wiring Connections
Option 1: Backup Battery and AC Power Transformer
To apply power to the Telguard, attach a battery to the battery connector jack using the supplied battery
cable. If the need for a different size cable arises, the Telguard provides an alternate screw-in terminal
connection for the battery. Backup battery must be sized appropriately to meet installation requirements.
Connect the Telguard AC power transformer (see A6 for acceptable UL Listed transformers) to AC terminals
using stranded copper insulated wire following wire gauge and length recommendations below:
Recommended Wire Size Length Not to Exceed
18 ga 20 ft
16 ga 40 ft
14 ga 60 ft
Option 2: DC Power
When using this option, no other power connections (battery or AC) should be wired.
Power to the TG-7 series device may be sourced from the host alarm panel 12VDC auxiliary output. Connect
the power and ground connections into the respective DC and GND connections on the TG-7 Series using
the 2-position terminal block provided.
Note: If alarm panel output voltage is higher (e.g., 24VDC), the TG-PEM accessory is required.
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