Hose will not retract the entire length
Turn o the tap and pull the hose out completely.
Turn on the sprayer to release excess water pressure.
Twist to unlock and disconnect the spray gun from the
hose.
Slowly retract the hose back into the reel.
Check for physical damage (reel making clunking
noise, cracks in side cover disc, Hose Reel box
smashed, etc.)
1.
2.
3.
4.
5.
Hose is too difficult to pull out
Is the Hose Reel mounted high enough? It should be
parallel to user at waist height. If too low, the hose may rub
on the aperture, making it harder to pull out.
Hose can neither be retracted nor extended
Hose will need to be walked out until fully extended.
This may require a lot of pulling force.
Check to see if the hose has come o its drum. If so,
please contact the Hoselink Customer Care team.
1.
2.
Bracket is coming off the wall
Check bracket has been installed the right way up.
Refer to Diagram A on p.3.
All holes must be secured to the wall.
Send a photo of the problem to Customer Care for
assistance.
1.
2.
3.
Leaking near the Leader Hose entry point
Use a flat screwdriver to remove the side cover
located on the same side as the leader hose.
If leaking is occurring where the hose connects to
the reel, try tightening with a 7mm spanner. Tighten ¼
turn at a time.
Also check the elbow join for breaks or cracks.
1.
2.
3.
Hose is kinking
Extend the hose and turn the tap on full to remove any
kinks. The hose should not retain a memory and kinks
should fill out.
Ensure the Hose Reel is mounted high enough, if it’s
too low the hose can rub on the aperture and cause
kinks.
Always walk the hose out as needed, do not stand at
the Hose Reel and pull the hose out allowing it to pool
at your feet as a kink can occur when you walk it out.
Ensure the Hose Reel is mounted on a wall so it can
swivel freely.
1.
2.
3.
4.
Water pressure greatly reduced
Make sure flow control lever is open.
Check pressure when spray gun is detached.
Fully extend hose, inspect for kinks and turn tap on
full to remove possible pinch points.
Reverse water flow through the reel by attaching the
spray end of the hose to the tap to try and dislodge
any blockages.
1.
2.
3.
4.
This product is not suitable for use with very low
water pressure.
