Hoshizaki Lancer Glycoolpac 27hx Manual

www.lancerbeverage.com
Installation, Operation &
Service Manual
Glycoolpac 27hx
Self Contained Glycol Chiller

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 2 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
Table of contents
1.Introduction......................................................................................................................3
2.The Company ...................................................................................................................3 
3.Our Products....................................................................................................................3
4.Product Details ................................................................................................................4
4.1Product Features.............................................................................................................................4
4.2Specifications ..................................................................................................................................5
5.Safety Information ...........................................................................................................6
5.1Safety Instructions...........................................................................................................................6
5.2Recognise Safety Alert Symbols ....................................................................................................6
5.3Operating.........................................................................................................................................6
5.4Service.............................................................................................................................................7
6.Installation........................................................................................................................8
6.1Receiving.........................................................................................................................................8
6.2Unpacking........................................................................................................................................8
6.3Selecting and Preparing the Location ............................................................................................8
6.4Connecting Glycol Lines and Glycol Tank Overflow......................................................................9
6.5Filling Unit with Glycol / Water ........................................................................................................9
6.6Connecting to Electrical Power.....................................................................................................10
6.7Commissioning..............................................................................................................................10
7.Control Settings.............................................................................................................11
7.1Programming Instructions For Carel PJEZ Refrigeration Controller ...........................................11
7.2Alarm signals .................................................................................................................................12
7.3Carel PJEZ Parameters*...............................................................................................................12
8.Monthly Maintenance ....................................................................................................13
9.Trouble Shooting ...........................................................................................................14
9.1Refrigeration ..................................................................................................................................14
10.Circuit Diagram ..............................................................................................................15
11.Spare Parts List .............................................................................................................16
11.1Major Subassemblies....................................................................................................................16
11.2GP 27 HX Evaporator Assembly ..................................................................................................17
11.3GP27 HX Electrical Box................................................................................................................18
11.4GP27 HX Pump Assembly ...........................................................................................................19
12.Certificate of Warranty ..................................................................................................20
13.Manufacturer’s Checklist ..............................................................................................21

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 3 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
1. Introduction
Thank you for purchasing this quality Lancer product. All Lancer products are constructed using the highest
quality materials and components. They are designed to the highest possible standards, therefore offering
our customers endless hours of optimum performance.
2. The Company
Hoshizaki Lancer is a wholly owned subsidiary of Lancer Corporation, a world leader in the supply of
Beverage Dispensing Equipment based in San Antonio, Texas. Lancer has manufacturing bases and
distribution networks in 97 countries. Lancer is in turn ultimately owned by Hoshizaki Electric Co Ltd of
Nagoya, Japan. Hoshizaki is a global leader in food service equipment.
Hoshizaki Lancer’s head office and manufacturing base is located in Adelaide (SA), with branch offices and
warehousing facilities in Sydney (NSW), Melbourne (VIC), Brisbane (QLD) and Auckland (New Zealand).
3. Our Products
Hoshizaki Lancer specialises in the design, engineering, manufacture, and marketing of beverage
dispensing equipment in two core categories:
Soft Drink Equipment
Mechanically cooled and ice cooled soft drink dispensers, frozen beverage dispensers, dispensing valves,
carbonators and an extensive line of beverage dispensing parts and accessories.
Beer Equipment
Hoshizaki Lancer manufactures and markets beer dispensing and chilling equipment, and related
accessories. Products include founts, chillers, Chillerplates, drip trays, taps, handles, beer line cleaning
equipment and an extensive line of beverage dispensing parts and accessories.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 4 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
4. Product Details
4.1 Product Features
The Lancer Glycoolpac 27hx chiller is supplied with the following features as standard:
 Advanced high efficiency heat exchanger technology uses 45% less refrigerant than previous
coil models.
 Digital Thermostat with 1-button energy saving ECO Mode off-peak temperature setting.
 Rugged and dependable with low installation, operation, and maintenance costs.
 Cabinet constructed from long life corrosion resistant stainless steel.
 Rotationally moulded PE inner tank.
 Tank insulation is environmentally responsible water blown non –CFC polyurethane.
 Inner tank is airtight. Condensation is therefore kept to a minimum. This prevents the dilution of
the glycol solution
 Adjustable stainless steel legs allow tank to be installed level, and also allows for easy cleaning
underneath tank.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 5 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
4.2 Specifications
Dimensions
Width 680 mm
Depth 680 mm
Height 1180 mm (1330 with legs)
Weight
Shipping 129 kg
Empty 114 kg
Operating 315 kg
Refrigerant R404A
Power Supply 240V / 50Hz / 15A
Standard Model 10.6 amps nominal
Glycol Bath Capacity 200 litres 30% Propylene Glycol in water.
Capacity (kW @ -10°C SST) 2.7 kW
AIR
IN
ALLOW A MINIMUM
CLEARANCE OF 200MM
ON ALL SIDES FOR
SUFFICIENT AIR FLOW!
OVER
FLOW
DIGITAL
THERMOSTAT
ON/OFF
GLYCOL
RETURN
GLYCOL OUT
FROM PUMP

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 6 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
5. Safety Information
5.1 Safety Instructions
For your personal safety, and that of others working around you, please read, understand, and follow
thoroughly all safety instructions included in this manual, and those on labels attached to the
Glycoolpac 27hx.
 Review all applicable OHS (Occupational Health & Safety) regulations.
 Learn how to operate the Glycoolpac 27hx and use the controls properly.
 Do not allow untrained or unauthorized personnel to operate the unit.
 Ensure that the Glycoolpac 27hx is maintained according to instructions.
5.2 Recognise Safety Alert Symbols
The safety alert symbol precedes Danger, Warning and Caution notes throughout this manual. To
prevent personal injury or damage to the machine these alerts must be strictly adhered too.
Danger Alerts to an existing hazardous situation that if not avoided WILL
result in death, serious injury, or equipment damage.
Warning Alerts to a potentially hazardous situation that if not avoided CAN
result in death, serious injury, or equipment damage.
Caution Alerts to a potentially hazardous situation that if not avoided MAY
result in injury or equipment damage.
5.3 Operating
Warning
This appliance is intended for indoor operation only; do not operate
outside unless suitably protected by a weatherproof enclosure.
This appliance is not suitable for installation in an area where a water
jet could be used.
Caution
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible
for their safety.
Children should be supervised to ensure that they do not play with the
appliance.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 7 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
5.4 Service
Caution
Installation of this unit and service work should only be performed
by fully trained & certified Electrical, Plumbing, & Refrigeration
Technicians.
Warning
GLYCOOLPAC 27hx MUST BE ISOLATED FROM
ELECTRICAL SUPPLY BEFORE COMMENCING
MAINTENANCE OR SERVICE.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 8 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
6. Installation
Warning
To avoid personal injury, do not attempt to lift or move Glycoolpac
27hx without assistance. Use of mechanical lifting aids is
recommended.
6.1 Receiving
Each unit is tested and thoroughly inspected before leaving the factory. At time of shipment, carrier
accepts responsibility for the unit. Therefore any claim for damages must be made on the carrier.
Upon receiving unit from the carrier, carefully inspect the packaging for visible indication of damage.
If any damage exists, have the carrier note same on bill of loading and file a claim on the carrier.
6.2 Unpacking
Caution The use of gloves is recommended to protect hands.
Caution Keep vertical. Do not lay Glycoolpac 27hx on its back or sides.
 Remove shipping carton and pallet from Glycoolpac 27HX
 If appropriate, assemble legs to base of unit by carefully tilting unit. (Tilt should be no more than
45°)
 Inspect unit for concealed damage. If evident, notify carrier, and file a claim against same.
6.3 Selecting and Preparing the Location
Caution
Glycoolpac 27hx units are intended for indoor operation only; do
not operate outdoors unless suitably protected by a weatherproof
enclosure.
 Select a firm, level location as close as is practical to water and electrical supplies, and as close
as is practical to cool room containing kegs (if applicable.)
 If level adjustment is required, these can be made on the adjustable legs supplied with the unit.
 Ensure there is sufficient clearance around the unit for ventilation. (200mm on all sides)
 Avoid locations that are abnormally warm.
Caution
Glycoolpac 27hx operational weight is 315kg. Any supporting
structures or racks should be certified for this loading by a
registered Mechanical Engineer. Structures or racks should be
securely fixed to floors or walls.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 9 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
6.4 Connecting Glycol Lines and Glycol Tank Overflow
 Connect glycol out from the barbed outlet fitting on the glycol pump.
 The glycol return MUST be plumbed to the return barb for the Glycoolpac 27hx to operate
properly.
 During normal operation, some overflow may occur from the unit. The overflow should be
plumbed to a suitable tundish or drain. If neither of these is available, a suitable reservoir may
be used to collect overflow, but it must be emptied regularly.
Caution Glycol is a very slippery substance. Any spills should immediately
be cleaned up to prevent slipping hazards.
6.5 Filling Unit with Glycol / Water
 The Glycoolpac 27hx requires a 30% concentration glycol / water solution.
 Pour 60 litres of food grade propylene glycol into the tank.
Danger DO NOT USE ETHYLENE GLYCOL (AUTOMOTIVE RADIATOR
COOLANT) AS IT IS TOXIC TO HUMANS.
 Top up tank with clean, potable water, until a small amount of solution dribbles out of overflow.
 Confirm the concentration of glycol using a refractometer.
 Additional premixed 30% glycol / water solution will be required for commissioning.
Relative Freeze Points for Glycol / Water Solution
0
7
14
21
27
0
-4
-8
-12
-22
-30
-20
-10
0
10
20
30
0% 10% 20% 30% 40%
Glycol / Water Mix
Temperature, C / Refractometer Reading

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 10 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
6.6 Connecting to Electrical Power
Warning
THIS APPLIANCE MUST BE EARTHED
To prevent possible severe electrical shock or extensive damage
to the unit, the appliance must be connected via the flexible supply
cord supplied with the appliance to an appropriate outlet socket
installed in accordance with local codes and regulations i.e.
AS/NZS 3000
 It is recommended that these appliances are connected to a separate 240VAC 50HZ electrical
supply, protected by an appropriate 15 A circuit breaker and Residual Current Device.
 Check the serial plate on the appliance for the electrical supply requirements.
 The service of a licensed electrician may be required to ensure the installation is in accordance
with the local codes and regulations.
Warning
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
6.7 Commissioning
 The GP27hx uses plate heat exchanger technology. The Glycol Pump MUST be connected
and operational for the unit to work properly. If it desired to have the unit at operating
temperature prior to connecting to a python then a temporary connection from the pump outlet
to the glycol return must be fitted.
 Top up the tank with premixed 30% glycol / water solution.
 Check solution with refractometer
 Turn power on to the unit. Ensure liquid level does not drop below pump intake during initial
filling of python.
 If bath temperature is above unit set point, refrigeration should operate.
 Check all connections for leaks

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 11 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
7. Control Settings
7.1 Programming Instructions For Carel PJEZ Refrigeration
Controller
The GP27hx uses a special thermostat developed with Carel to tailor the controller’s functions
with the requirements unique to glycol systems in general.
7.1.1 Set point
Push and hold the “SET” key, “st” is displayed then the current set point is displayed
and flashes, release “SET” key to change the set point value.
Push the “UP” or “DOWN” arrow keys to change the set point value.
To accept the new value press the “SET” key or wait 60 seconds without pressing
any keys for the unit to time out.
7.1.2 Other parameters
Push and hold the “SET” key, until “rd” is displayed.
Select the required parameter to change using the “UP or “DOWN arrow keys then
press the “SET” key to display its value.
Press the “UP” or “DOWN” key to change its value.
Press the “SET” key to store the new value and move to the next parameter.
To exit from programming mode press the “SET” key for 3 seconds or wait 60 seconds
without pressing any keys for the unit to time out.
7.1.3 Eco mode
Eco Mode is also known as “night” or “off peak” mode. It is useful in troubleshooting
freeze-ups. In ECO mode a fixed value is added to the setpoint thus raising the
operating temperature of the glycol bath generally above the freezing point of water.
An offset is added to the Set point: “St” + “r4”. For example, in ECO mode the factory
ECO offset of 7C is added to the factory setpoint of -2C so that the refrigeration now
cycles on a glycol bath of +5C.
To set the ECO mode press and hold the “UP” key, “on” or “oF” is displayed showing
how ECO mode will be changed, when “on” or “oF” disappears release key. In ECO
mode the display will flash between “Ec” and the Glycol bath temperature.
7.1.4 View antifreeze probe temperature
Press and Hold “DOWN” button for approximately 5 seconds.
UP key
DOWN key
SET key
DISPLAY

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 12 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
7.2 Alarm signals
When an alarm is activated, the display shows the corresponding message that flashes
alternating with the temperature.
Message Cause Reset
“E0” Glycol Probe Failure Automatic
“E1” Refrigeration Line Probe Failure Automatic
“LO” Low Temperature Alarm Automatic
“HI” High Temperature Alarm Automatic
“AF” Antifreeze Alarm Manual - Antifreeze alarm can be reset by
holding “UP” and “DOWN” keys for 5
seconds.
7.3 Carel PJEZ Parameters*
Parameter Type De
f
Description
St Set point -2.0 Refrigeration will turn off when glycol reaches this
temperature.
rd F 1.0 Temperature differential, glycol temperature will
increase from the cut out point by this value before the
refrigeration turns on.
AF F -5.0 Antifreeze alarm set point. If the evaporator suction line
reaches this temperature the control will stop the
refrigeration system and will require a manual reset.
Antifreeze alarm can be reset by holding “UP” and
“DOWN” keys for 5 seconds.
In case of probe 2 failure, the antifreeze alarm function
is inhibited and regulation is still performed.
If “AF parameter is set to its minimum value the alarm
function is inhibited.
rt F ** Time (in hours) of max/min temperatures logging.
rH F ** Highest/ maximum recorded temperature.
rL F ** Lowest/ minimum recorded temperature.
AH F 20.0 High temperature alarm (relative to set point).
AL F 4.0 Low temperature alarm (relative to set point).
c2 F 3 mins Minimum time in mins after turning off before the
control will give an output to the refrigeration solenoid
(short cycle protection).
r4 F 7.0 Value to increase the set point in ECO mode.
r2 F 5.0 Maximum allowed set point.
r1 F -5.0 Minimum allowed set point.
*Factory programmed to Hoshizaki Lancer Specifications.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 13 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
8. Monthly Maintenance
Warning Glycoolpac 27hx MUST be isolated from electrical supply before
commencing any service or maintenance
 Switch the unit OFF and disconnect unit from power supply.
 Check water/glycol level.
 Check water/glycol concentration using refractometer (see chart).
 Remove lid and grille.
 Clean condenser with a soft brush or low pressure air. (If using compressed air, always blow from the
fan side of the condenser)
 Remove any dust from refrigeration deck.
 Replace lid and grille.
 Reconnect to power the supply and switch the unit ON.
Caution When using compressed air- always wear protective eye wear.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 14 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
9. Trouble Shooting
9.1 Refrigeration
TROUBLE CAUSE REMEDY
Compressor will not
start.
Power Failure.
H.P tripped
Thermostat control faulty contacts
not closing.
Check start mechanism
components.
Thermal overload faulty, open
circuit compressor seized.
Check for blown fuse or cord pulled
out.
Determine cause, rectify. Reset High
Pressure Switch.
Replace.
If faulty, replace e.g. capacitors, start
relays.
Replace compressor, check
condenser, check power supply,
evacuate system and fit burnout drier
to industry standards.
Compressor short
cycling on thermal
overload (frequent
starting and stopping
of the compressor
while thermostat
control contacts
remain closed).
Dirty condenser.
Restricted air flow over unit.
Low supply voltage.
Defective thermal overload.
Check wiring connections.
Fan motor bearings tight or seized.
Incorrect differential setting.
Clean condenser of all lint and dirt.
Check for air restriction to condenser.
Check with voltmeter.
Replace overload.
Tighten if loose.
Replace motor
Reset Differential setting.
Unit freezes up. Pump blocked or not working
properly.
Low glycol concentration.
Incorrect thermostat
setting/defective thermostat.
Bath probe loose or faulty.
Check for blockages in glycol circuit;
check pump plugged in and operating
properly. Replace if defective
.
Check glycol bath with refractometer
and adjust to 30% glycol/water.
Bath setting should not be below -5C.
Check bath with thermometer and
compare with thermostat reading.
Check position. Replace if faulty.
Compressor runs too
long or doesn’t cycle.
Location too hot.
Cooler overloaded.
Loss of refrigerant.
Condenser clogged.
Fan not operating.
Faulty thermostat / contactor
contacts permanently closed.
Relocate or improve ventilation.
Undersized. Use larger model or use
pre-chilled kegs.
Leak check and repair.
Clean off dust, lint, grease, etc.
Remove obstruction or replace motor.
Replace thermostat or contactor.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 15 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
10. Circuit Diagram

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 16 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
11. Spare Parts List
11.1 Major Subassemblies
REF PART No. DESCRIPTION
1 61619629 BODY & TANK ASSY GLYCOOLPAC 27
2 62619915 EVAP ASSY GLYCOLPAC 27HX
3 61619939 UNIT DECK ASSY GP27HX
4 61619952 TANK COVER ASSY GLYCOOLPAC 27
5 84000025 CONDENSER GP27HX INDUS
6 78619909 PUMP & AGI ASSY SPK2-11 25MM
10 83619836 ELEC BOX GP27 HX
14 87000102 RECEIVER DRIER ¼X¼ SOLDER
17 80000104 COMPRESSOR EMBRACO 34CC R404A
42 84000026 FAN CONDENSER GP27HX HIDRIA
83000335 RELAY EMBRACO NJ9238GK
83000336 OVERLOAD EMBRACO NJ9238GK
83000337 CAPACITOR START EMBRACO NJ9238GK
83000338 CAPACITOR RUN EMBRACO NJ9238GK

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 17 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
11.2 GP 27 HX Evaporator Assembly
REF PART NO. DESCRIPTION
1 84272678 HEAT EXCHANGER 18 PLATE 3KW
2 61634217 VERTICAL BRACE GLYCOOL-R-P
3 79633717 NUT S/S M08 HEX
4 62000127 SUCTION LINE HX TO DECK GP27HX
5 79600041 Reducer,Copper,11/8"ODx1/2"ID
6 62000123 LIQUID LINE TXV TO HX GP27HX
7 87600230 TX VALVE TUB 05 R404 INT
8 62000128 LIQUID LINE DECK TO TXV GP27HX
9 79001071 TAPE AIR P30B 50MM/9MTR ROLL X 300 LG
10 61634187 BOTTOM BRACE GLYCOOL-R-P
11 79000368 GROMMET NUT INSERT SUIT 10G PK
12 79000423 SCREW S/S 10G X 5/8 PK PHP PH
13 61634199 TOP BRACE GLYCOOL-R-P
14 61634874 PROBE BRACKET GLYCOOL-R-P
15 79000386 RIVET 1/8 S/S SHORT AVINOX.

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 18 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
11.3 GP27 HX Electrical Box
REF PART NO. DESCRIPTION REF PART NO. DESCRIPTION
1 88645628 ELECTRICAL BOX BLANK 9 83000058 GROMMET – 4 PER
2 83600811 MINI CONTACTOR 10 83000054 COMPRESSOR LEAD
3 83000221 JUMPER WIRES – 4 PER 11 83000306 PUMP LEAD
4 83601343 TERMINAL BLOCK 6 TAB -2 PER 12 83000081 POWER LEAD
5 83601344 TERMINAL BLOCK END PLATE 13 83600861 HP CONTROL MANUAL
6 83000360 ROCKER SWITCH 14 83601741
EARTH WIRE
7 83000246 SEALING BOOT 15 83000184 PROBE NTC – 2 PER
8 83000184 PJEASY THERMOSTAT

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 19 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
11.4 GP27 HX Pump Assembly
REF PART NO. DESCRIPTION
1 79619861 PUMP INSULATOR SPK GLYCOOLPAC
2 87273075 PUMP SPK2-11 GRUNDFOS 1PH
3 66619988 PROPELLER ADAPTOR SPK PUMP
4 87620001 PROPELLER SPK PUMP GP27
5 79000244 DIRECTOR BRASS 1BARB X 3/4 BSP
6 79000113 PLUG BLANKING CLEAR CP9X
7 79620723 WASHER SPRING S/S M08
8 83000058 GROMMET WATER TIGHT 16MM
9 83000308 IEC LEAD MALE SPLASHP 300MM
NOTE!
IF REPLACING ITEM 3 THE
ASSEMBLY MUST BE
TIGHTENED IN SEQUENCE
ACCORDING TO
SOP-PRD-026

Glycoolpac 27hx Manual
www.lancerbeverage.com Page 20 of 21
Hoshizaki Lancer reserve the right to change specifications without notice. Part No 68000204
Images are for illustration purposes only as product may vary. No 024 – 27 November 2013
12. Certificate of Warranty
It is the policy of Hoshizaki Lancer to provide to its current customers, warranty for all equipment supplied
and installation work performed within a specified period.
Parts And Equipment
Hoshizaki Lancer provides a warranty period of twelve (12) months from the date of original invoice for all
manufactured parts and the associated labour. Repair or replacement of defective parts will be at the sole
discretion of Hoshizaki Lancer.
Changeover parts will be invoiced to the customer at the customers normal purchase cost and upon return
of the warranty item and validation of the claim, the invoice will be credited.
Installations
Hoshizaki Lancer provides a warranty period of twelve (12) months from the date of final invoice for
workmanship after the completion of any installation work, provided the parts and labour are completed by
Hoshizaki Lancer or its sub-contractor. All claims for warranty are to be made on the Hoshizaki Lancer
branch that undertook the installation.
Labour
Hoshizaki Lancer will not normally cover any labour costs associated with a Parts & Equipment warranty
claim. Subject to the approval of the Divisional Sales Manager, Hoshizaki Lancer may choose to reimburse
the customer for some or all labour costs associated with a warranty claim. Any claim for labour costs must
be authorized by Hoshizaki Lancer prior to the work being undertaken
Exclusions
Hoshizaki Lancer will not accept any liability or cost associates with any consequential losses (such as loss
of syrup or beer), loss of profit or damage to property as a result of faulty product.
Warranty shall not apply:
A. If in the opinion of Hoshizaki Lancer, the equipment has been used in a situation the equipment has
not been designed for;
B. If in the opinion of Hoshizaki Lancer, the equipment has been subject to abuse, negligence or accident;
C. If connected to improper, inadequate or faulty power, water or drainage service or operated using
incorrect, insufficient or contaminated lubricants, coolants, refrigerants or additives;
D. Where the product is installed, maintained or operated otherwise than in accordance with the
instructions supplied by Hoshizaki Lancer;
E. Where the product has been damaged by foreign objects;
F. Where the product has been serviced, repaired, altered or moved otherwise than by Hoshizaki Lancer
or its nominees or using other than Hoshizaki Lancer approved replacement parts.
To obtain full details of your warranty and approved service agency, please contact your dealer / supplier,
or your local Hoshizaki Lancer office.
Hoshizaki Lancer – Head office
Tel: [phone]
Fax: [phone]