HP 200 G4 22 Manual

Maintenance and Service Guide
HP 200 G4 22 All-in-One Business PC

© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Optane, and Pentium are
trademarks of Intel Corporation or its
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Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD is a trademark or registered
trademark of SD-3C LLC.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2020
Document Part Number: L83234-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

About this guide
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
v

vi About this guide

Table of contents
1 Product features ........................................................................................................................................... 1
Front components .................................................................................................................................................. 1
Rear panel components ......................................................................................................................................... 2
Bottom components .............................................................................................................................................. 3
2 Illustrated parts catalog ................................................................................................................................ 4
Computer major components ................................................................................................................................ 4
Cables ..................................................................................................................................................................... 6
Miscellaneous parts ............................................................................................................................................... 6
Keyboard country codes ........................................................................................................................................ 7
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................... 8
Electrostatic discharge information ...................................................................................................................... 8
Generating static electricity ................................................................................................................ 8
Preventing electrostatic damage to equipment ................................................................................. 9
Personal grounding methods and equipment .................................................................................... 9
Grounding the work area ................................................................................................................... 10
Recommended materials and equipment ........................................................................................ 10
Operating guidelines ........................................................................................................................................... 11
Routine care ......................................................................................................................................................... 11
General cleaning safety precautions ................................................................................................ 11
Cleaning the computer case .............................................................................................................. 11
Cleaning the keyboard ....................................................................................................................... 12
Cleaning the monitor ......................................................................................................................... 12
Cleaning the mouse ........................................................................................................................... 12
Service considerations ......................................................................................................................................... 12
Tool requirements ............................................................................................................................. 13
Screws ............................................................................................................................................... 13
Cables and connectors ...................................................................................................................... 13
Hard drives ........................................................................................................................................ 13
Lithium coin cell battery .................................................................................................................... 13
SATA hard drives .................................................................................................................................................. 14
SMART ATA drives ................................................................................................................................................ 14
SATA hard drive cables ...................................................................................................................... 14
SATA data cable ............................................................................................................... 14
Cable management ........................................................................................................................... 14
vii

4 Removal and replacement procedures ........................................................................................................... 16
Preparation for disassembly ............................................................................................................................... 16
Speaker cover ...................................................................................................................................................... 17
Display ................................................................................................................................................................. 18
Memory ................................................................................................................................................................ 19
Optical drive ......................................................................................................................................................... 20
Hard drive ............................................................................................................................................................. 23
Solid-state drive module ..................................................................................................................................... 24
Fan ........................................................................................................................................................................ 26
WLAN module ...................................................................................................................................................... 27
RTC battery .......................................................................................................................................................... 28
Camera module .................................................................................................................................................... 29
Power button/card reader board ......................................................................................................................... 30
Speakers .............................................................................................................................................................. 31
Antenna cable ...................................................................................................................................................... 32
Heat sink .............................................................................................................................................................. 33
System board ....................................................................................................................................................... 35
System board callouts ....................................................................................................................... 37
System board cage .............................................................................................................................................. 38
Stand .................................................................................................................................................................... 40
5 Computer Setup (F10) Utility ........................................................................................................................ 41
Computer Setup (F10) utilities ............................................................................................................................ 41
Using Computer Setup (F10) Utilities ................................................................................................ 41
Computer Setup–Main ....................................................................................................................... 42
Computer Setup—Security ............................................................................................................... 43
Computer Setup—Conguration ...................................................................................................... 43
Computer Setup—Boot Options ....................................................................................................... 44
Computer Setup—Exit ...................................................................................................................... 45
6 Troubleshooting without diagnostics ............................................................................................................ 46
Safety and comfort .............................................................................................................................................. 46
Before you call for technical support .................................................................................................................. 46
Helpful hints ........................................................................................................................................................ 47
Solving general problems .................................................................................................................................... 48
Solving power problems ...................................................................................................................................... 51
Solving hard drive problems ................................................................................................................................ 51
Solving media card reader problems ................................................................................................................... 52
Solving audio problems ....................................................................................................................................... 53
Solving printer problems ..................................................................................................................................... 55
viii

Solving keyboard and mouse problems .............................................................................................................. 56
Solving hardware installation problems ............................................................................................................. 58
Solving network problems .................................................................................................................................. 59
Solving memory problems .................................................................................................................................. 61
Solving USB ash drive problems ........................................................................................................................ 63
Solving connected component problems ............................................................................................................ 63
Solving Internet access problems ....................................................................................................................... 64
Solving software problems .................................................................................................................................. 64
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 66
POST numeric codes and text messages ............................................................................................................. 66
Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 71
8 Using HP PC Hardware Diagnostics ................................................................................................................ 73
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 73
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 73
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 74
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 74
Installing HP PC Hardware Diagnostics Windows ............................................................................. 74
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 74
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 75
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 75
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 75
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 76
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 76
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 76
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 76
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 76
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 76
9 Backing up, restoring, and recovering ........................................................................................................... 78
Backing up information and creating recovery media ........................................................................................ 78
Using Windows tools ......................................................................................................................... 78
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 78
Restoring and recovery ........................................................................................................................................ 79
Restoring, resetting, and refreshing using Windows tools .............................................................. 79
Recovering using HP Recovery media ............................................................................................... 79
Changing the computer boot order ................................................................................................... 79
ix

Using HP Sure Recover (select products only) .................................................................................. 80
10 Power cord set requirements ...................................................................................................................... 81
General requirements .......................................................................................................................................... 81
Japanese power cord requirements .................................................................................................................... 81
Country-specic requirements ............................................................................................................................ 82
11 Statement of memory volatility .................................................................................................................. 83
Nonvolatile memory usage ................................................................................................................................. 85
Questions and answers ....................................................................................................................................... 87
Using HP Sure Start (select models only) ............................................................................................................ 88
12 Specications ............................................................................................................................................ 89
Index ............................................................................................................................................................. 90
x

1 Product features
Front components
Table 1-1 Identifying the front panel components
Front components
1 WLAN antennas* (2) 3 Camera
2 Internal microphones 4 Speakers (2)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Front components 1

Rear panel components
Drive conguration may vary by model.
Table 1-2 Identifying the rear panel components
Rear panel components
1 Optical drive (optional) 6 Power light
2 Power button 7 Security lock slot
3 Audio-out (headphone)/Audio-in (microphone)
combo jack
8 Power cord connector
4 RJ-45 network connector 9 USB ports (2)
5 HDMI port 10 USB SuperSpeed ports (2)
NOTE: The power light is normally white when the power is on. If it is ashing red, there is a problem with the computer, and it
is displaying a diagnostic code. See POST error messages and diagnostic front panel LEDs and audible codes on page 66 to
interpret the code.
2 Chapter 1 Product features

Bottom components
Table 1-3 Identifying the bottom components
Bottom components
1 Vents (2) 2 SD media card reader
Bottom components 3

2 Illustrated parts catalog
Computer major components
This chapter provides part information for all chassis.
Table 2-1 Computer major components and their descriptions
Item Description
(1) Speaker cover (white or grey)
(2) Display
IPS
4 Chapter 2 Illustrated parts catalog

Table 2-1 Computer major components and their descriptions (continued)
Item Description
VA
xDisplay panel frame
(3) Optical drive (DVD±RW, 9.5 mm, slim tray)
(4) Hard drive, 3.5 inch
2 TB, 7200 rpm
1 TB, 7200 rpm
500 GB, 7200 rpm
(5) Power button/card reader board
(6) Speaker kit (left and right; includes cables)
(7) Memory module (SODIMM, DDR4-2666, 1.2V)
16 GB
8 GB
4 GB
(8) Solid-state drive (M.2)
512 GB, PCIe, TLC
256 GB, PCIe, value
256 GB, PCIe, TLC
256 GB, PCIe, value
128 GB, PCIe, TLC
16 GB, Optane™ memory module
xThermal pads (for use with M.2 solid-state drives)
(9) WLAN module
Realtek RTL8822BE-CG 802.11ac 2 × 2 + Bluetooth® 5.0
Realtek RTL8821CE 802.11ac 1 × 1 + Bluetooth 4.2
(10) System board (includes integrated processor and replacement thermal material)
Intel® Core™ i5-10210U processor
Intel Core i3-10110U processor
Intel Pentium® Silver J5040 processor
(11) Camera module (white or grey)
(12) Fan (includes sponge gasket)
(13) Heat sink (includes replacement thermal material)
For use with Intel Core processors
For use with Intel Pentium processors
Computer major components 5

Table 2-1 Computer major components and their descriptions (continued)
Item Description
(14) Wireless antenna, dual or single
(15) Rear cover (white or grey)
(16) Stand (white or grey)
xStand hinge
xnot illustrated
Cables
Table 2-2 Cables and their descriptions
Description
Hard drive power and data cable
Optical drive cable
Optical drive board cable
Card reader/power button board cable
LVDS display cable
Backlight cable
VA, AUO
IPS, AUO
IPS, INX
IPS, LGD
Miscellaneous parts
Table 2-3 Miscellaneous parts and their descriptions
Description
Optical drive bezel (white or grey)
Optical drive bezel blank (white or grey; for use on models without an optical drive)
Optical drive latch
Stand hinge cap (white or grey)
AC adapter (65 W, nPFC, Smart, 7.4 mm)
Standard
EM
Power cord
Mouse
6 Chapter 2 Illustrated parts catalog

Table 2-3 Miscellaneous parts and their descriptions (continued)
Description
USB optical mouse
USB universal
USB hardened mouse
Keyboard
USB, unbranded
USB, Essential
USB, US layout
USB, universal
Keyboard country codes
Table 2-4 Keyboard country codes
For use in country
or region
Part number
sux
For use in country
or region
Part number
sux
For use in country
or region
Part number
sux
Belgium -18x International -L3x Russia -25x
BHCSY -B4x Israel -BBx Saudi Arabia -17x
Bulgaria -26x Italy -06x South Korea -KDx
Canada (French) -12x Japan -29x Spain -07x
Czech Republic and
Slovakia
-CGx Latin America -16x Sweden -10x
Denmark -08x Netherlands -DXx Switzerland -11x
France -05x Northwest Africa -DEx Taiwan -ABx
Germany -04x Norway -09x Thailand -28x
Greece -15x People’s Republic of China -AAx Turkey -14x
Hungary -21x Portugal -13x United Kingdom -03x
India -D6x Romania -27x United States -00x
Keyboard country codes 7

3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
IMPORTANT: When the computer is plugged into an AC power source, voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the computer to
prevent system board or component damage.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities. A product can be degraded by 700 V.
●Dierent activities generate dierent amounts of static electricity.
●Static electricity increases as humidity decreases.
Table 3-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs (dual in-line packages) from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
8 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation

Table 3-1 Static electricity occurrence based on activity and humidity (continued)
Relative humidity
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
●To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
●Place items on a grounded surface before removing them from their container.
●Always be properly grounded when touching a sensitive component or assembly.
●Avoid contact with pins, leads, or circuitry.
●Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
●Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
●Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 3-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
1,500
7,500
15,000
Electrostatic discharge information 9

Grounding the work area
To prevent static damage at the work area, use the following precautions:
●Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
●Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
●Turn o power and input signals before inserting and removing connectors or test equipment.
●Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
●Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
●Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
HP recommends the following materials and equipment to prevent static electricity:
●Antistatic tape
●Antistatic smocks, aprons, or sleeve protectors
●Conductive bins and other assembly or soldering aids
●Conductive foam
●Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
●Static-dissipative table or oor mats with hard tie to ground
●Field service kits
●Static awareness labels
●Wrist straps and footwear straps providing 1 MΩ ±10% resistance
●Material handling packages
●Conductive plastic bags
●Conductive plastic tubes
●Conductive tote boxes
●Opaque shielding bags
●Transparent metallized shielding bags
●Transparent shielding tubes
10 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation