HP Compaq 6000 Pro SFF User manual

Getting Started
HP Business PCs and Personal
Workstations

© Copyright 2010 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft, Windows, Windows Vista, and
Windows 7 are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or
other countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Getting Started
HP Business PCs and Personal
Workstations
First Edition (June 2010)
Document Part Number: 625148-001

About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
Accessing User Guides and HP Diagnostics (Windows systems)
The menu and books are displayed in the language chosen during initial system setup or as specified
later in the Windows Regional Settings. If the Regional Settings do not match one of the supported
languages, the menu and books are displayed in English.
To access HP user guides:
▲Select Start > All Programs > HP User Manuals.
To access Hewlett-Packard Vision Diagnostics:
▲Refer to Accessing Hewlett-Packard Vision Diagnostics in this guide.
To access the Safety and Comfort Guide:
▲Select Start > All Programs > HP Safety and Comfort Guide.
Accessing User Guides (Linux systems)
Locate the desktop icon labeled HP User Manuals and double-click. Select the folder for your
language. Select the guide you wish to access.
How to Check Warranty and Support Entitlement
Your warranty is available on the hard drive (some models). To access your warranty:
▲Select Start > All Programs > Warranty
You may check your warranty entitlement by entering your product model number and serial number
at:
http://www.hp.com/support/warranty-lookuptool
HP Care Pack Services registration can be checked at:
http://www.hp.com/go/lookuptool/
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iv About This Book ENWW

Table of contents
Getting Started .................................................................................................................................................... 1
Installing and Customizing the Software .............................................................................................. 1
Installing the Windows Operating System ........................................................................... 1
Downloading Microsoft Windows Updates .......................................................................... 1
Installing or Upgrading Device Drivers (Windows systems) ................................................ 2
Customizing the Monitor Display (Windows systems) ......................................................... 2
Launching Windows XP from Windows 7 ............................................................................ 2
Accessing Disk Image (ISO) Files ....................................................................................... 2
Setting up Red Hat Enterprise Linux (HP Workstations only) .............................................................. 2
Installing with the HP Driver CD .......................................................................................... 3
Installing and Customizing Red Hat-enabled Workstations ................................................. 3
Verifying Hardware Compatibility ......................................................................................... 3
Setting up Novell SLED (HP Workstations only) .................................................................................. 3
Protecting the Software ........................................................................................................................ 3
Hewlett-Packard Vision Diagnostics (Windows systems) .................................................................... 3
Accessing HP Vision Diagnostics (Windows systems) ........................................................ 4
Downloading the Latest Version of HP Vision Diagnostics .................................................. 4
Turning Off the Computer ..................................................................................................................... 5
Finding More Information ..................................................................................................................... 5
Before You Call for Technical Support ................................................................................................. 6
Helpful Hints ......................................................................................................................................... 7
Basic Troubleshooting .......................................................................................................................... 8
HP Support Assistant ........................................................................................................... 8
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................. 8
Restore and Recovery .......................................................................................................................... 9
Microsoft System Restore .................................................................................................... 9
System Recovery ................................................................................................................. 9
System Recovery Options ................................................................................. 10
System Recovery from the Windows Start Menu .............................................. 10
System Recovery at System Startup ................................................................ 10
System Recovery from Recovery Discs ............................................................ 11
Recovery Discs .................................................................................................................. 11
Choosing Recovery Discs ................................................................................. 12
Creating Recovery Discs ................................................................................... 12
Using, Updating, and Maintaining Your PC (Windows 7 Systems) .................................................... 12
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Getting Started
Installing and Customizing the Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted
to register the computer with HP Total Care before installing the operating system. You will see a
brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow
the instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the Windows Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows Updates
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2. Once an Internet connection has been established, click the Start button.
3. Select the All Programs menu.
4. Click on the Windows Update link.
In Windows Vista and Windows 7, the Windows Update screen appears. Click view available
updates and make sure all critical updates are selected. Click the Install button and follow the
instructions on the screen.
In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see
one or more pop-up windows that ask you to install a program from http://www.microsoft.com,
ENWW Installing and Customizing the Software 1

click Yes to install the program. Follow the instructions on the Microsoft Web site to scan for
updates and install critical updates and service packs.
It is recommended that you install all of the critical updates and service packs.
5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
Installing or Upgrading Device Drivers (Windows systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Customizing the Monitor Display (Windows systems)
If you wish, you can select or change the monitor model, refresh rates, screen resolution, color
settings, font sizes, and power management settings. To do so, right-click on the Windows Desktop,
then click Personalize in Windows Vista and Windows 7 or Properties in Windows XP to change
display settings. For more information, refer to the online documentation provided with the graphics
controller utility or the documentation that came with your monitor.
Launching Windows XP from Windows 7
Windows XP Mode for Windows 7 allows you to install and launch Windows XP applications from the
Windows 7 taskbar. This feature is available on some computer models only.
To set up from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual
Windows XP and follow the instructions on the screen.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
●Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
●HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC
Setting up Red Hat Enterprise Linux (HP Workstations
only)
HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux
customers customize their system image. The HPIKL contains the HP driver CD and device drivers to
2 Getting Started ENWW

successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for
Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Installing with the HP Driver CD
To install the HP driver CD, see “Installing with the HP Installer Kit for Linux” in the HP Workstations
for Linux manual at http://www.hp.com/support/workstation_manuals.
Installing and Customizing Red Hat-enabled Workstations
Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise
Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all
versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP
workstation.
To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the
drivers from the HP Driver CD and install them. HP does not test the installation of these drivers on
other Linux distributions nor does HP support this operation.
Verifying Hardware Compatibility
To see which Linux versions have been qualified to work on HP Workstations visit http://www.hp.com/
support/linux_hardware_matrix.
Setting up Novell SLED (HP Workstations only)
To set up the SUSE Linux Enterprise Desktop (SLED) on systems preloaded with the operating
system:
1. Boot the workstation.
2. Start the Installation Settings and enter the password, network, graphics, time, keyboard
settings, and Novell Customer Center Configuration for the workstation.
NOTE: During Installation Settings after the first time after booting the system the Novell
subscription can be activated from the Novell Customer Center Configuration screen. Visit the full
Novell Customer Center documentation at http://www.novell.com/documentation/ncc/.
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP
support center. To obtain the support center telephone number for your region see
http://www.hp.com/ support/contactHP.
Hewlett-Packard Vision Diagnostics (Windows systems)
NOTE: HP Vision Diagnostics is included on CD with some computer models only.
The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware
configuration of the computer and perform hardware diagnostic tests on the subsystems of the
computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
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The Survey tab is displayed when you invoke HP Vision Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of
information about the computer. Other tabs provide additional information, including diagnostic test
options and test results. The information in each screen of the utility can be saved as an html file and
stored on a diskette or USB flash drive.
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Vision Diagnostics.
Accessing HP Vision Diagnostics (Windows systems)
To access HP Vision Diagnostics, you must burn the utility onto a CD then boot to the CD. It can also
be downloaded from http://www.hp.com and burned to a CD. See Downloading the Latest Version of
HP Vision Diagnostics on page 4for more information.
NOTE: HP Vision Diagnostics is included with some computer models only.
If you have already downloaded HP Vision Diagnostics to a CD, then begin the following procedure at
step 2.
1. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a
CD.
2. While the computer is on, insert the CD into an optical drive on the computer.
3. Shut down the operating system and turn off the computer.
4. Turn on the computer. The system will boot into HP Vision Diagnostics.
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the
boot order in the Computer Setup utility. Refer to the Maintenance and Service Guide (English
only) for more information.
5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware
components in the computer or the HP Memory Test utility to test memory only.
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a
stand-alone application, outside of HP Vision Diagnostics.
6. If running HP Vision Diagnostics, select the appropriate language and click Continue.
7. In the End User License Agreement page, select Agree if you agree with the terms. The HP
Vision Diagnostics utility launches with the Survey tab displayed.
Downloading the Latest Version of HP Vision Diagnostics
1. Go to http://www.hp.com.
2. Click the Support & Drivers link.
3. Select Download drivers and software (and firmware).
4. Enter your product name in the text box and press the Enter key.
5. Select your specific computer model.
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