HP Z1 Manual

HP Z1 Workstation
Maintenance and Service Guide

Copyright Information
© Copyright 2012 – 2014 Hewlett-Packard
Development Company, L.P
Third Edition: January 2014
First Edition: April 2012
Part number: 685888–003
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About this guide
This guide provides service and maintenance information for the HP Z1 Workstation.
IMPORTANT: Removal and replacement procedures are now available in videos on the HP
website.
Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
This guide includes these topics:
Guide topics
Hardware overview on page 1
System management on page 11
Component replacement information and guidelines on page 39
Diagnostics and troubleshooting on page 52
Configuring password security and resetting CMOS on page 90
Configuring RAID devices on page 97
Linux technical notes on page 94
Configuring RAID devices on page 97
System board designators on page 102
NOTE: View the HP Z1 Workstation User Guide at http://www.hp.com/support/
workstation_manuals.
iii

iv About this guide

Table of contents
1 Hardware overview ........................................................................................................................................... 1
Front and bottom components ............................................................................................................. 2
Side components .................................................................................................................................. 3
Rear components ................................................................................................................................. 4
Chassis components ............................................................................................................................ 5
System board components ................................................................................................................... 6
System board architecture ................................................................................................................... 7
Workstation specifications .................................................................................................................... 8
Physical characteristics and technical specifications ........................................................... 8
Environmental specifications ............................................................................................. 10
Location and ventilation ..................................................................................................... 10
2 System management ...................................................................................................................................... 11
Power management features ............................................................................................................. 11
ERP compliance mode ...................................................................................................... 11
Hyper-Threading Technology (HTT) .................................................................................. 12
SATA Power Management ................................................................................................ 12
Intel Turbo Boost Technology ............................................................................................ 12
HP Cool Tools .................................................................................................................... 12
BIOS ROM ......................................................................................................................................... 12
Computer Setup (F10) Utility .............................................................................................................. 13
Computer Setup (F10) Utility functionality ......................................................................... 13
Accessing Computer Setup (F10) Utility ............................................................................ 14
Computer Setup (F10) Utility menu ................................................................................... 15
Desktop management ........................................................................................................................ 22
Initial computer configuration and deployment .................................................................. 23
Installing a remote system ................................................................................................. 23
Copying a setup configuration to another computer .......................................................... 24
Updating and managing software ...................................................................................... 25
HP Client Management Solutions ...................................................................................... 25
Altiris Client Management Solutions .................................................................................. 25
HP SoftPaq Download Manager ........................................................................................ 25
System Software Manager ................................................................................................ 26
ROM Flash ......................................................................................................................... 26
Remote ROM Flash .......................................................................................... 26
HPQFlash .......................................................................................................... 26
v

FailSafe Boot Block ........................................................................................................... 27
Recovering the computer from Boot Block Recovery mode ............................. 27
Workstation security .......................................................................................................... 27
Asset tracking .................................................................................................... 28
SATA hard disk drive security ........................................................................... 29
DriveLock applications ...................................................................... 30
Using DriveLock ............................................................................... 30
Password security ............................................................................................. 32
Establishing a setup password using Computer Setup (F10)
Utility ................................................................................................. 32
Establishing a power-on password using computer setup ............... 33
Entering a power-on password ......................................................... 33
Entering a setup password ............................................................... 34
Changing a power-on or setup password ......................................... 34
Deleting a power-on or setup password ........................................... 34
National keyboard delimiter characters ............................................ 35
Clearing passwords .......................................................................... 36
Chassis security ................................................................................................ 36
Smart Cover Sensor ......................................................................... 36
Cable lock (optional) ......................................................................... 36
Fault notification and recovery ........................................................................................... 36
Drive Protection System .................................................................................... 37
ECC fault prediction .......................................................................................... 37
Thermal sensors ............................................................................................... 37
Dual-state power button ..................................................................................................... 38
Changing the power button configuration (Windows only) ................................ 38
3 Component replacement information and guidelines ..................................................................................... 39
Warnings and cautions ....................................................................................................................... 39
Service considerations ....................................................................................................................... 40
Tools and software requirements ...................................................................................... 40
Electrostatic discharge (ESD) information ......................................................................... 41
Product recycling ................................................................................................................................ 42
Component replacement guidelines ................................................................................................... 43
Battery ............................................................................................................................... 43
Cable management ........................................................................................................... 44
CPU (processor) and CPU heatsink .................................................................................. 45
Expansion slots .................................................................................................................. 45
Hard drives ........................................................................................................................ 46
Handling hard disk drives .................................................................................. 46
Memory .............................................................................................................................. 47
vi

Supported DIMM configurations ........................................................................ 47
BIOS errors and warnings ................................................................................. 47
DIMM installation guidelines ............................................................................. 47
DIMM installation order ..................................................................................... 48
Power supply ..................................................................................................................... 49
Power supply specifications .............................................................................. 49
Power consumption and heat dissipation .......................................................... 50
Resetting the power supply ............................................................................... 50
Thermal sensors ................................................................................................................ 51
4 Diagnostics and troubleshooting ..................................................................................................................... 52
Calling support ................................................................................................................................... 53
Locating ID labels ............................................................................................................................... 54
Locating warranty information ............................................................................................................ 54
Diagnosis guidelines .......................................................................................................................... 55
Diagnosis at startup ........................................................................................................... 55
Diagnosis during operation ................................................................................................ 55
Troubleshooting checklist ................................................................................................................... 56
HP troubleshooting resources and tools ............................................................................................ 57
HP Support Assistant ......................................................................................................... 57
E-support ........................................................................................................................... 57
Troubleshooting a problem ............................................................................... 58
Instant Support and Active Chat ....................................................................... 58
Customer Advisories, Customer and Security Bulletins, and Customer
Notices .............................................................................................................. 58
Product Change Notifications ............................................................................ 58
Helpful hints ....................................................................................................................... 59
At startup ........................................................................................................... 59
During operation ................................................................................................ 59
Customer self-repair .......................................................................................... 60
Troubleshooting scenarios and solutions ........................................................................................... 61
Solving minor problems ..................................................................................................... 61
Solving hard drive problems .............................................................................................. 62
Solving display problems ................................................................................................... 64
Solving audio problems ..................................................................................................... 69
Solving printer problems .................................................................................................... 71
Self-troubleshooting with HP Vision Diagnostics ................................................................................ 72
Accessing HP Vision Diagnostics ...................................................................................... 72
Using Vision Creator .......................................................................................................... 73
Accessing HP Vision Diagnostics Utilities ......................................................................... 73
Creating and using a bootable USB key ........................................................... 73
vii

Creating and using a bootable DVD/CD ........................................................... 73
Using the HP Memory Test utility ...................................................................... 73
Downloading HP Vision Diagnostics .................................................................................. 75
User interface .................................................................................................................... 76
Survey tab ......................................................................................................... 76
Test tab ............................................................................................................. 77
Status tab .......................................................................................................... 78
History tab ......................................................................................................... 78
Errors tab .......................................................................................................... 79
Help tab ............................................................................................................. 79
Saving and printing information in HP Vision Diagnostics ................................................. 79
Diagnostic codes and errors ............................................................................................................... 81
Diagnostic LED and audible (beep) codes ........................................................................ 81
LED color definitions .......................................................................................................... 84
POST error messages ....................................................................................................... 85
5 Configuring password security and resetting CMOS ...................................................................................... 90
Preparing to configure passwords ...................................................................................................... 90
Resetting the password jumper .......................................................................................................... 90
Clearing and resetting the CMOS ...................................................................................................... 92
Using the CMOS button to reset CMOS ............................................................................ 92
Using Computer Setup (F10) Utility to reset CMOS .......................................................... 93
Appendix A Linux technical notes ...................................................................................................................... 94
System RAM ...................................................................................................................................... 94
Audio .................................................................................................................................................. 94
Network cards .................................................................................................................................... 95
Hyper-Threading Technology ............................................................................................................. 95
NVIDIA Graphics Workstations .......................................................................................................... 96
Appendix B Configuring RAID devices .............................................................................................................. 97
Configuring SATA RAID in Windows .................................................................................................. 97
Configuring the system BIOS to enable embedded SATA RAID functionality ................... 98
Creating RAID volumes ..................................................................................................... 99
Software RAID solution .................................................................................................................... 100
Software RAID considerations ......................................................................................... 100
Performance considerations ............................................................................................ 100
Configuring software RAID .............................................................................................. 100
viii

Appendix C System board designators ........................................................................................................... 102
Main system board ........................................................................................................................... 102
Rear I/O board .................................................................................................................................. 103
Side I/O board .................................................................................................................................. 104
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x

1 Hardware overview
This chapter presents an overview of workstation hardware components. It includes these topics:
Topics
System board architecture on page 7
Chassis components on page 5
Front and bottom components on page 2
Side components on page 3
Rear components on page 4
Workstation specifications on page 8
1

Front and bottom components
Figure 1-1 Front and bottom components
Table 1-1 Component descriptions
1Camera angle adjustment dial 5Serial number pull-out card
2Camera 6Speakers
3Left and right digital microphones 7Stand
4Display 8Chassis latches (bottom view)
2 Chapter 1 Hardware overview

Side components
Figure 1-2 Side components
Table 1-2 Component descriptions
1Power button 6IEEE-1394a FireWire® connector
2Hard drive activity light 7USB 3.0 connectors (2)
3Slot-load optical drive eject button
and activity LED 8Headphone connector
4 Slot-load optical drive 9Microphone connector
5 Memory card reader
Side components 3

Rear components
Figure 1-3 Rear components (excluding stand)
Table 1-3 Component descriptions
1 Handle 6 Power cord connector
2Subwoofer connector (orange) 7USB 2.0 connectors (4)
3Audio line-out connector (green) 8Optical S/PDIF audio output
4Audio line-in connector (blue) 9RJ-45 network connector
5DisplayPort connector (output/
input) 10 Cable lock slot
4 Chapter 1 Hardware overview

Chassis components
Figure 1-4 Chassis components
Table 1-4 Component descriptions
1Chassis and display assembly 7Memory modules (DIMMs) 13 Graphics filler block (installed if
graphics card assembly is not
ordered)
2Stand 8Slot-load optical drive 14 Rear I/O board
3Power supply 9Hard drive and carrier assembly 15 Wireless keyboard/mouse USB
receiver
4Graphics card assembly 10 System board 16 Memory fan
5Mini PCI cards 11 Side I/O board
6Processor (CPU) heatsink 12 Speakers
Chassis components 5

System board components
The following figure and table describe the system board component layout.
Figure 1-5 System board component locations
Table 1-5 Component descriptions
I/O Cooling Service
1Internal USB header 10 CPU fan 17 Clear CMOS
2Internal USB 11 Memory fan 18 Crisis Recovery jumper
3Rear DP/LAN 12 MXM fan 19 ME/AMT flash override jumper
4Rear USB/Audio Power 20 Password jumper
5Side I/O 13 Battery Misc
SATA 14 Main power 22 Display
6HDD SATA 6Gb/s. 15 ODD power 23 Hood sensor
7ODD SATA (3Gb/s) 16 Power button 24 LCD Sync/backlight
PCI/PCIe 25 Speakers
8Mini PCIe2 x1 (3) 26 Webcam/MIC
9MXM Graphics
6 Chapter 1 Hardware overview

System board architecture
The following figure shows the system board block diagram.
Figure 1-6 System board block diagram
System board architecture 7

Workstation specifications
Physical characteristics and technical specifications
HP Z1 Workstation
Weight
With stand 21.3 kg (47.0 lbs)
Without stand 15.4 kg (34.0 lbs)
Stand only 5.9 kg (13.0 lbs)
Dimensions
Upright, including stand Height: 58.42 cm (23.0 in)
Width: 66.04 cm (26.0 in)
Depth: 41.91 cm (16.5 in)
Upright, excluding stand Height: 45.72 cm (18.0 in)
Width: 66.04 cm (26.0 in)
Depth: 8.13 cm (3.2 in)
Processor technology
Intel® Series C206 chipset with:
●Support for the Intel® Xeon® Processor E3 Family or 2nd generation Intel® Core™
processors up to 95W
●Integrated 2-channel memory controller
●Microarchitecture improvements
●Integrated graphics (some models)
●Advanced Vector Extensions (AVX) to increase floating point performance
●Intel DMI2 interface connecting the processor to the I/O controller
Power supply
●400W, 90% efficient, 80 PLUS Gold, compatible with ENERGY STAR®
requirements
●Supports European Union ERP Lot 6 tier2 power limit of less than 0.5W in off mode
Memory technology
●Dual in-line memory modules (DIMMs) based on DDR3 1600MHz technology
●Supports error checking and correcting (ECC) and non-ECC DIMMs
●Two direct-attach memory channels enable low-latency access and fast data
transfer for improved performance
●Up to 32 GB system memory (8 GB DIMMs)
●1600 MHz 2, 4, 8 GB ECC unbuffered DIMM
●1600 MHz 2 GB non ECC unbuffered DIMM
NOTE: The processor controls the speed of the memory. If the processor only supports
1333 MHz memory, then memory will run at 1333 MHz regardless of the speed capability
of the DIMMs.
Graphics
●One MXM graphics card assembly (optional) that has PCIe x16 link (can support up
to Gen3)
NOTE: The speed of the PCIe x16 link is determined by the processor and the
graphics card. If the processor or the graphics card only support PCIe Gen2
speeds, the MXM PCIe x16 link will run at Gen2 speeds.
●Supports Intel HD Graphics 2000 or P3000 (depends on processor type)
8 Chapter 1 Hardware overview

HP Z1 Workstation
●Can simultaneously drive the internal display and a monitor connected to the
external DisplayPort
NOTE: If an MXM graphics card is installed, the Intel HD Graphics is disabled.
NOTE: Intel Core processors provide Intel HD Graphics 2000; Intel Xeon processors
with model designations that end in "---5" provide Intel HD Graphics P3000.
I/O technology
●RAID configurations for SATA RAID levels 0, 1
●External and internal USB 2.0 ports
●External USB 3.0 ports
●HP Low Power State technology enabled
●Supports European Union ERP Lot 6 tier2 power limit of less than 0.5W in off mode
●RJ45 for LAN
●DisplayPort (output/input)
●Webcam
●Digital Microphone array
●Headphone and microphone
●Line in and line out
●Subwoofer
●Optical S/PDIF output
●External 1394a powered port
●4-in-1 card reader
Workstation specifications 9

Environmental specifications
Table 1-6 HP Workstation environmental specifications
Temperature
Operating: 5°C to 35°C (40°F to 95°F)
Non-operating: -40°C to 60°C (-40°F to 140°F)
NOTE: The ambient upper limit of 35°C is good up to 1524 m (5000 ft) elevation. Derate by
1°C for every 305 m (1000 ft) above 1524 m (5000 ft). For example, at 3,048 m (10,000 ft),
the upper ambient air temperature limit is 30°C.
Humidity
Operating: 8% to 85% relative humidity, non-condensing
Non-operating: 8% to 90% relative humidity, non-condensing
Altitude
Operating: 0 to 3,048 m (10,000 ft)
Non-operating: 0 to 9,144 m (30,000 ft)
Shock
Operating: ½-sine: 40
g , 2-3ms (~62 cm/sec)
Non-operating:
●½-sine: 160 cm/s, 2-3ms (~105
g )
●square: 422 cm/s, 20
g
NOTE: Values represent individual shock events and do not indicate repetitive shock
events.
Vibration
Operating random: 0.5
g (rms), 5-300 Hz, up to 0.0025 g
2
/Hz
Non-operating random: 2.0
g (rms), 5-500 Hz, up to 0.0150 g
2
/Hz
NOTE: Values do not indicate continuous vibration.
Location and ventilation
Proper ventilation for the system is important for workstation operation. To ensure adequate
ventilation:
●Operate the workstation on a sturdy, level surface.
●Provide at least:
◦12 cm (4.7 in) clearance at the front, back, top, and bottom of the workstation
◦16 cm (6.3 in) clearance on the right side for the optical drive
●Ensure that the ambient air temperature surrounding the workstation falls within the specified
limits (see Environmental specifications on page 10).
●Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air
intakes.
10 Chapter 1 Hardware overview