HP Compaq Presario Manual

Contents i
Contents
Chapter 1 Welcome
Thank you for buying a Compaq Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Words and Symbols to Watch For. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Help!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Windows Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Compaq Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Chapter 2 Understanding Your Service and Support Tools
Compaq Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Built-in Technician (available in select regions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Launching
Built-in Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Using Built-in Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Entering Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Compaq Remote Support (available in select regions) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Testing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
System Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Compaq Service Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Turning Compaq Service Connection
On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Compaq Service Connection Privacy and Data Security Statement . . . . . . . . . . . . . . . . 2-11

ii Contents
Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
QuickRestore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
System Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Selective Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Full Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Restoring Your System from the Compaq Quick Restore CD . . . . . . . . . . . . . . . . . . . . . 2-16
Using McAfee Anti-Virus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Scanning for Viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Creating an Anti-Virus Emergency Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Using an
Anti-Virus Emergency Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Keeping Your Anti-Virus Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
New Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Reinstalling Deleted Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Chapter 3 Service Diary
Tracking Service Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Index

Welcome 1-1
Chapter 1 Welcome
Thank you for buying a Compaq Internet PC
With this purchase, you are a part of the next generation of PC users, people who
demand the latest in PC technology. Whether you use your computer for business or
pleasure, or both, you are sure to hit the ground running with this feature-packed PC.
There are four unique guides provided with your new PC:
1. Getting Started Guide
2. Reference Guide
3. Service and Support Guide
4. Safety and Comfort Guide
Together, they provide the following:
◆information about the features of your new PC
◆hints and tips to make computing easier
◆information needed to replace or add components to your PC
Please take a few moments to familiarize yourself with the contents of the guides.
Doing so will make it easier to find the necessary information at the turn of a page.

1-2 Welcome
Words and Symbols to Watch For
The following words and symbols have special meaning in this guide:
*
**
*HINT: Helpful hints that will make using your computer easier and faster.
+
++
+NOTE: Important information concerning the operation of your Internet PC.
`
``
`CAUTION: Failure to follow directions may result in equipment damage or loss of data.
a
aa
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Safety Tips
Your safety is important. Before performing any procedures involving the internal
components of your Internet PC, please take a few moments to read the following
Warning and Caution statements. Following the guidelines in these statements will
help to reduce the risk of personal injury or equipment damage.
a
aa
aWARNING: To reduce the risk of electric shock and damage to the equipment, do
the following:
◆Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important
safety feature. Removal of the grounding pin increases the risk of computer damage. If you
cannot fit the plug into your electrical outlet, contact an electrician for information on having
grounded outlets installed.
◆Use only grounded electrical outlets when plugging in your computer. These outlets should be
easily accessible at all times.
◆When connecting a power cord to a grounded electrical outlet, ensure that nothing rests on the
power cord.
◆Turn the computer off.
◆Unplug the computer power cord.
◆Disconnect the modem line from the telephone jack.
◆Disconnect all network cables.
◆Disconnect all cables and power cords from the computer.

Welcome 1-3
`
``
`CAUTION: To prevent damage to the computer by electrostatic discharge, you must become
static-free before removing the cover. To become static-free, touch an unpainted metal
surface or one of the screws on the computer cover. As you work, avoid touching exposed
metal on any of the computer circuit boards.
+
++
+NOTE: If you are expecting an electrical storm to pass through your area, it is a good
idea to ensure that your Internet PC is properly turned off. You should disconnect the
modem line from the telephone wall jack and remove all power cords from their
electrical outlets.
+
++
+NOTE: The graphics shown in this guide may differ slightly from your Internet PC.
Special Text
The following examples explain the specially formatted text used in this guide:
◆Keyboard key names appear in bold type: Home, End, Backspace, Tab
◆Keyboard keys that must be pressed at the same time to perform a task appear in
bold type with a plus sign (+) between the key names: Ctrl+Home
◆Drives appear as capital letters: drive C
◆Folder names appear with initial capital letters: Favorites
◆File names appear in italics with an initial capital letter: Setup.exe
◆Command line statements appear in lowercase bold type: a:\install
◆Names of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
◆Menu items appear in bold type: Programs, Accessories
◆Web addresses (URLs) appear in lowercase bold type: www.compaq.com

1-4 Welcome
Help!
Compaq provides you with several resources to help you learn about your
Internet PC.
Glossary Computer terms that may be unfamiliar to you are identified in the glossary, located
in the Getting Started and Reference Guides.
Index The index in each guide is a comprehensive list of the topics covered in that guide.
Windows Help Refer to Getting Started and the Reference Guide for detailed information about
Windows Help.
Troubleshooting The Troubleshooting section shows how to fix many common computer-related
issues. Refer to the Troubleshooting section located in the Reference Guide.
Compaq Service
and Support
Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support or assistance, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Certificate of Warranty
included with your Internet PC.

Understanding Your Service and Support Tools 2-1
Chapter 2 Understanding Your Service and
Support Tools
Your Internet PC has many tools to make computing easier. If you have a computer
problem or question, check the following resources for answers:
◆Click the $button on your Compaq USB Internet keyboard for personalized
Web support and computing tips.
◆Review the Troubleshooting chapter in the Reference Guide for suggestions on
how to fix the problem.
◆Review the tools in this section to find answers.
◆Look in the Certificate of Warranty or Service and Support Card (included with
your computer) to find your regional Compaq Service telephone number.
Compaq Support
Double-clicking the Compaq Support Íicon located on the Windows desktop
provides access to the tools listed in the following table.
Compaq Support Tools
Tool Description
Compaq Support
Í
Need fast service and technical support for your PC? Look for the
Compaq Support Íicon on your desktop for the latest in industry
leading service and support.
Compaq Service Connection
$
This maintenance program keeps your Internet PC in superior
operating condition, with secure, automated software updates over
the Internet. Look for the spinning $that notifies you of your
updates, and simply click Install. Then sit back and relax while you
receive the latest technical information!
QuickRestore
ô
The QuickRestore feature allows you to restore your PC to its original
factory condition or to restore specific drivers and applications. The
System Save feature provides you with extra security by backing up
your data and saving it to another location on your hard drive. Protect
your PC from the unexpected with QuickRestore!

2-2 Understanding Your Service and Support Tools
McAfee Anti-Virus
ö
Need the right tool to protect data on your PC from viruses? Check
out the McAfee Anti-Virus software found in your Service and
Support folder. The McAfee VirusScan will detect and destroy
potentially destructive viruses and provide you with free
anti-virus updates for one year after registering. Protect your
investment with McAfee!
Built-in Technician
(available in select regions)
k
Need technical assistance? Meet Al, your very own Built-in
Technician, who will quickly get to work on your PC. To find Al, simply
click his icon in the Compaq Support menu, or press the launch ký
button on your USB Internet keyboard, and you will find that he is
waiting to diagnose your computer problems and assist you with any
repairs.
Compaq Remote Support
(available in select regions)
Instead of making a trip to the repair center, try the Compaq Remote
Support feature. Simply ask our skilled support technicians to use
Carbon Copy to remotely access your PC, diagnose, and solve your
problem. You can watch while your technician works and even chat
online with the technician.
Internet Support
§
With Internet Support, you are one click away from a wide variety of
Web-based service tools, which will make your entire computing
experience easier. Visit the Compaq Support Forum (available in
select regions) to get personal assistance from an online technician,
get the latest software updates and much, much more!
System Record
¢
Let the System Record feature help you keep a clean record of your
PC. System Record will keep a running comparison of your PC’s
original factory state and its current operating condition. Technicians
will then quickly be able to pinpoint any problem areas.
Compaq Diagnostics
û
This software tool provides an easy way to check components of
your Internet PC.
System Tools This is a collection of tools to make your computing smoother. For
details on these tools, see Microsoft’s Getting Started with
Windows 98 guide which came with your system.
Compaq Support Tools
Tool Description

Understanding Your Service and Support Tools 2-3
Built-in Technician (available in select regions)
The Built-in Technician software on your Presario Computer is Compaq’s new,
innovative way of providing you with the tools you need to solve many of your PC
problems. This software gathers specific information about your personal computer,
diagnoses problems, and performs repairs automatically.
Launching
Built-in
Technician
The Built-in Technician software can be started by clicking the Compaq Support Íý
icon on your desktop, and selecting Built-in Technician from the main menu, or by
simply clicking the Launch kýbutton on your Compaq USB Internet keyboard.

2-4 Understanding Your Service and Support Tools
Using Built-in
Technician
Built-in Technician lets you select from a list of problem areas or type a specific
description of your problem.
Built-in Technician uses the information you supply to determine what type of
diagnostics to run on your system. The more specific you are in supplying
information, the better the diagnostic results will be. To start the diagnostic process,
complete the following steps:
1. Click on the item that best describes your problem, or type a description of the
problem in the space provided.
2. Click the Diagnose Problem button.
+
++
+NOTE: You may be asked if you would like the Built-in Technician to search the Web
for a solution. If you are not connected to the Internet, simply click the ¦button on
your keyboard or launch your Internet service from the icon on your desktop. Then
proceed to follow the instructions from your Built-in Technician.

Understanding Your Service and Support Tools 2-5
EnteringContact
Information
When you use Built-in Technician for the first time, you may be asked to enter your
name, phone number, e-mail address, and other information. With Built-in
Technician, you can enter this information one time, and Built-in Technician
automatically includes it with each diagnostic request. At a minimum, you will need
to fill in your first name, last name and e-mail information. This information may be
used by Compaq technicians to contact you, should you require further assistance.
+
++
+NOTE: If you entered this information when you registered your Compaq computer,
this screen may be automatically filled in for you.

2-6 Understanding Your Service and Support Tools
Compaq Remote Support (available in select regions)
If you ever need answers to your computing problems, Compaq Remote Support
allows you to use your computer modem to connect directly to a support technician.
These technicians can remotely diagnose and resolve most of your computer
problems. You can watch your monitor and communicate directly to the service
technician on the telephone while the technician is resolving your issue.
To use Compaq Remote Support, complete the following steps:
1. When you experience a problem not addressed in this guide, call the Compaq
Customer Support number for your region. The number is listed in the
Certificate of Warranty or the Service and Support Card that came with your
computer.
2. The service representative will ask you to double-click the
Compaq Support Íicon from the Windows desktop.
3. Click the Compaq Remote Support icon. A Compaq/Carbon Copy banner is
displayed that explains the Compaq Remote Support application.
4. Click OK. The message, “Compaq Remote Support is waiting for a call” is
displayed and explains that the Compaq support technician is dialing into your
computer.
5. Do not answer the telephone when it rings. Compaq Remote Support will
connect with your computer on the second ring. If for any reason you need to
exit the application, click Cancel.
6. Once a connection has been established, the Compaq Legal Disclaimer window
is displayed. After reading the terms and conditions, click Agree to allow the
support technician to remotely diagnose your computer.
+
++
+NOTE: If for any reason the support technician cannot connect to your computer, you
will receive an error message notifying you of the failed connection. If this happens,
the technician will call you back. You should answer the telephone at this time.

Understanding Your Service and Support Tools 2-7
Compaq Diagnostics
Compaq Diagnostics provides an easy way to perform system checks and diagnose
problems. When you click the Compaq Diagnostics ûicon located in the Compaq
Support Ífolder on the Windows desktop, a progress bar is displayed while the
application analyzes your Internet PC for information about its components. After
approximately one minute, a Summary window with the component information is
displayed.
A series of icons is located at the top of the window. By clicking these icons, you can
view information about the components being tested. Below the icons are tabs
summarizing the results of the diagnostic. Refer to the following table for
descriptions of the tabs.
Testing
Equipment
You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it
can be run in either the Interactive or Unattended mode.
Complete or Custom tests are completed only in the interactive mode, since they test
the audio and video components of your Internet PC. You must be present to confirm
the test results. Complete testing takes about 10 minutes.
The Test tab has the following main regions:
◆Type of Test
◆Test Mode
◆Information Window
◆Component List (under the Type of Test box)
The Component List resembles Windows Explorer. Click the µto open a component
folder; then, select the component for which you need information. The information
window may show further tests that can be performed on certain components. You
can request any or all of these subtests.
Tab Description
Overview Contains information about your computer
Test Selects the devices you want tested
Status Shows progress of tests and faults detected
Log Shows a record of all device tests and detailed results
Error Reports details of errors detected

2-8 Understanding Your Service and Support Tools
To run a test, complete the following steps:
1. Click the Test tab.
2. Choose the type of test: Quick, Complete, or Custom. In Custom, you will
need to check the boxes in the Component List for each test you want.
3. Select Interactive Mode or Unattended Mode.
*
**
*HINT: You can select Quick or Complete as a starting point for a Custom test. If you
select Interactive Mode, stay with your computer for the interactive test portions.
4. Click the Begin Testing button at the bottom of the window. The Status tab will
automatically replace the Test tab on your window. You can follow the progress
of individual tests on this window.
When the tests are complete, the progress bar in the Status window will be green if
the test was successful and red if the test failed. The lower part of this tab gives
details of the tests that have been completed.
The Log tab lists all the tests and also gives information about the number of times
each test was run, the time taken for the test, and the number of errors detected. To
save this information, click the Save button at the bottom of the window.
The Error tab provides details about the errors detected, including error codes. This
code is useful information for a Compaq technician who can advise you on how to fix
your computer.

Understanding Your Service and Support Tools 2-9
System Record
System Record reports all of the devices that came with your computer and all of the
devices you have added or changed since you purchased your computer. System
Record highlights these changes in red. This feature allows you to isolate and
diagnose possible problems with your computer.
To access System Record, complete the following steps:
1. From the Windows desktop, double-click the Compaq Support Íicon.
2. Double-click the System Record ¢icon.
The System Record tab displays the Base.log which displays all of the devices that
came with your computer, and the Now.log which displays all of the devices you have
added or changed. The changes you have made to your computer are highlighted in
red. For example, if your computer came with 64 megabytes (MB) of memory and
you upgrade it to 96 MB of memory, your Base.log displays 64 MB of memory and
the Now.log displays 96 MB. The memory line in the Base.log and the memory line
in the Now.log are noted in red lettering, which indicates a change has been made to
your computer's original amount of memory.
Compaq Service Connection
Overview The Compaq Service Connection software installed on your computer is an
innovative way of preventing PC problems. The service automatically sends you
free, secure software updates that will keep your computer in peak operating
condition. You decide when to install the updates.
A small notice, displayed as a rotating $, will appear on the bottom-right corner of
the Windows desktop, when an update is available.
Turning Compaq
Service
Connection
On and Off
If you wish to manually turn on Compaq Service Connection, complete the following
steps:
1. Double-click the Compaq Support Íicon on the Windows desktop.
2. Double-click the Service Connection $icon.
+
++
+NOTE: If the Service Connection $icon is visible on the Windows taskbar, the
service is already active.

2-10 Understanding Your Service and Support Tools
The Compaq Service Connection will remain active and will be ready to perform
updates when you log on to the Internet.
To turn off Compaq Service Connection, complete the following steps:
1. Right-click the Service Connection icon on the Windows Taskbar.
2. Select Shutdown Compaq Service Connection.
How It Works The Compaq Service Connection software operates in the background while you are
performing other tasks on your computer. You will only be aware that it is working
when a Notice is displayed.
If you are actively using your modem when the Compaq Service Connection
software initiates an update, the software waits until the modem is idle before
downloading any information. You will not be interrupted while using your Web
browser or e-mail programs.
When a Notice is displayed, complete the following steps to obtain the update:
1. Double-click the Notice, usually displayed as a rotating $, to reveal the update
identification.
2. Install, postpone, or delete the download by clicking the appropriate button.
❖If you ignore the Notice, it will disappear after a minute or two. However,
the update will still be available for you to download at any time during the
next 10 days.
❖If you do not download the update within 10 days, it will automatically be
canceled.
To view the updates you have downloaded and the updates that are still available,
double-click the Compaq Support Íicon on the Windows desktop, then double-
click the Service Connection $icon. The window displays a list of updates and
highlights in bold the updates that have not yet been accepted.

Understanding Your Service and Support Tools 2-11
Compaq Service
Connection
Privacy and
Data Security
Statement
Compaq Service Connection is committed to providing you with beneficial software
updates and information. To provide you with these services, non-personal
information limited to your computer model number, serial number, and software ID
files is communicated to the Compaq server. Files sent to your PC are protected by a
personalized security number, similar to a Personal Identification Number (PIN), to
ensure that you receive the correct information. Compaq Service Connection does
not access, share, or send any personal information, files, or data on your system over
the Internet.
If you no longer wish to receive updates from Compaq Service Connection, you can
turn it off at any time.
Internet Support
The Internet Support §icon allows you to access the Compaq Service and Support
Web page for your country. The Compaq Service and Support Web page provides you
with tools and information to help make using your Internet PC easier than ever.
To access the Service and Support Web page, complete the following steps:
1. Make sure your computer is connected to the Internet.
2. From the Windows desktop, double-click the Compaq Support Íicon.
3. Double-click the Internet Support §icon. A window will display icons
representing flags of various countries.
4. Click on the icon that represents your country’s flag.
You will be connected to your country’s specific Service and Support Web page.

2-12 Understanding Your Service and Support Tools
QuickRestore
Compaq provides you with the ability to restore your system at any time with
QuickRestore. QuickRestore has four types of restore options, as described in the
following table.
+
++
+NOTE: Do not leave your computer unattended while QuickRestore is running,
because you are periodically required to enter information. If you do not enter the
required information, your computer may not complete the QuickRestore process.
QuickRestore
QuickRestore
Options Description
System Save Allows you to back up all information and files on your hard drive and store it
to a separate partition on your drive.
System Restore Restores your hard drive from your last System Save.
Selective Restore Allows you to select certain Compaq drivers or applications you want to
re-install without reformatting your hard drive.
Full Restore Restores your computer to the original factory-installed software state.

Understanding Your Service and Support Tools 2-13
System Save System Save allows you to back up all information and files on your hard drive, and
store it to a separate partition on your drive for later use.
To perform a System Save to back up your files, complete the following steps:
1. From the Windows desktop, double-click the Compaq Support Íicon.
2. Click the QuickRestore ôicon. The QuickRestore main menu is displayed.
3. Click the System Save button.
4. Click Continue. The computer will begin backing up the files to the System
Save partition.
5. You will receive notification when the System Save is complete.
+
++
+NOTE: If the System Save partition size is not large enough to complete the save, the
following message is displayed when you begin:
QuickRestore has detected that drive D: may not have enough space for the
System Save image file. Choose one of the options below to save your system
or press Cancel to return to the QuickRestore Menu.
To increase the size of the partition, click the OK button when asked if you would like
to resize your System Save partition. The Resize System Save option is the default
option. The computer will automatically begin resizing the System Save partition and
will complete the System Save.
`
``
`CAUTION: Increasing the size of your System Save partition may take some time. Do not
press any keys or turn off your computer while increasing the size of the partition. If you
restart your computer while resizing your partition, you can lose or damage important files.

2-14 Understanding Your Service and Support Tools
System Restore System Restore allows you to restore your system using your last System Save. To
perform a System Save, refer to the System Save section above.
To perform a System Restore, complete the following steps:
1. From the Windows desktop, double-click the Compaq Support Íicon.
2. Click the QuickRestore ôicon. The QuickRestore main menu is displayed.
3. Click the System Restore button. The System Restore menu is displayed.
4. Click Continue to begin the System Restore. During the System Restore
process, a progress bar shows the percentage of software loaded on the hard
drive.
5. When System Restore has finished, the system reboots automatically.
Selective
Restore
Selective Restore allows you to select certain Compaq drivers or applications you
want to re-install without reformatting your hard drive. To perform a Selective
Restore on your computer, complete the following steps:
1. From the Windows desktop, double-click the Compaq Support Íicon.
2. Double-click the QuickRestore ôicon. The QuickRestore main menu is
displayed.
3. Click the Selective Restore button. The Selective Restore menu is displayed.
From the Selective Restore menu, you can choose from several drivers or
applications.
4. Click the icon representing the application or driver you want to reinstall.
A progress bar indicates that the software is installing.
5. You are prompted to restart your computer, but this is not required.
However, if you do restart your computer, save all open files and close all
applications before restarting.
6. Repeat this procedure to re-install as many drivers or applications as you need.