HP Kayak XW U3-W3 Operating instructions

HP Kayak XW U3 & W3 PC Workstation
Troubleshooting Your
HP PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
2English
Using HP MaxiLife to Diagnose Problems
Your HP LCD can help you to diagnose problems with your PC
Workstation, even when you are unable to get your system and monitor
working properly.
Pre-Boot Checks When you press your PC Workstation’s on/off button, HP MaxiLife will
check your system before it initiates the start-up sequence. You will see
one of the following screens on the LCD as these checks progress:
HP KAYAK XU
Error!
Power supply
Check processor 2 VRM
installation. W
Check system board. Flash new BIOS.
Check processor 1 VRM
installation.
Check memory installation.
Check that a CPU or terminator
is installed in the CPU slots
Check power supply and
power cable connections.
Error!
Power CPU 1
Error!
Power CPU 2
Error!
Board PLL
Error!
BIOS
Error!
No RAM
No errors occurred during pre-
boot. POST is initiated.
Error!
CPU Socket
Note: Some error
messages displayed here
may not be available.
Error!
RAM type
Error!
No Video
Check that installed RAM
types are compatible.
Check that graphics card
is installed correctly.
W
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
POST Phase Following these checks, the POST (Power-On Self Test) sequence is
initiated. One of the following screens will appear in this phase:
Other Features
HP MaxiLife can also be configured to:
•Display the configuration details of your PC Workstation required to
obtain support (System info.)
•Indicate POST (Power-On Self Test) steps during the power-on
phase (Boot steps)
•Perform diagnostic tests on your PC Workstation’s various hardware
components and display the results (Diags).
To configure your HP LCD:
1Ensure that your PC Workstation’s power cord is connected to a
grounded outlet.
In this state, your PC Workstation’s hardware management chip is
active, even if your system is not powered on.
2Press one of the LCD control buttons. The following menu is
displayed.
3Use to scroll down through the menu items and to select the
required menu item.
No errors occurred. A POST error occurred. Refer to “HP
Summary Screen” on page 5 for more
information.
Error!
POST XXXX
HP KAYAK XU
W
System info
Boot steps
Next Go
Diags
Exit
Next Go
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
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System Info. System information is displayed on the LCD one screen at a time and
should detail the following:
To view these details, use the button to scroll through the
information screens.
Boot Steps Where available, the Boot steps option will display all POST steps the
next time your PC Workstation is powered on. For support purposes,
POST steps are shown as POST codes and displayed on the LCD
as follows:
Diags If your PC Workstation is powered off when Diags is selected, the LCD
displays a second menu. To perform the diagnostics tests, select Power
on from this menu to enable the hardware management chip to assess
the status of your system’s components.
If your PC Workstation is already powered on, the diagnostic tests will
be performed as soon as you select Diags from the LCD’s main menu.
To view the test results for each system component, press the
control button.
If no component errors are detected, the following screen will appear.
•Bios version
•Number & speed of processors
•Number and capacity of memory
modules installed
•Serial Number
HP KAYAK XU
POST Code 24
Post steps will be displayed on the
LCD the next time your PC
Workstation is powered on.
COMPONENT
Next
No errors were detected.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
HP Summary Screen
If an error is detected, an error screen appears indicating the problem.
To continue viewing the test results of the other system components,
press the control button.
When the diagnostic tests are complete, one of the following screens is
displayed.
You can exit the test session by pressing the button.
HP Summary Screen
The HP Summary Screen provides information about your PC
Workstation’s current configuration. To view the Summary Screen,
press just after your PC Workstation is turned on and while the
logo is displayed during the Power-on-Self-Test (POST).
Fan CPU
Next
COMPONENT
Next
For example, if there is a problem with a fan, an alarm
will sound and the following error screen will appear.
For more information, refer to “Check Internal Items”
on page 9.
Diagnostics:
Done FAIL
Exit
Diagnostics:
Done OK
Exit
No errors were detected.
System errors were
detected.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
HP Hardware Diagnostics Utility
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HP Hardware Diagnostics Utility
The Hardware Diagnostics utility helps you to diagnose hardware-
related problems on HP PCs and PC Workstations. It is a series of tools
designed to help you to:
NOTE This diagnostics tool can only be used with Windows NT.
•Check the configuration of your system and verify that it is
functioning correctly.
•Diagnose hardware-related problems.
•Provide precise information to HP-dedicated Support Agents so that
they can solve any problems quickly and effectively.
Installing this Utility PC users must first install the latest version of this utility and then
ensure it is ready for use.
For more information about how and where to install this utility, refer
to the Vectra\Kayak Hardware Diagnostics User's Guide, available on
the HP World Wide Web Site in PDF (Adobe Acrobat) format.
It is important that you use the latest version of this utility to diagnose
hardware-related problems. If you do not, HP-dedicated Support
Agents may request that you do so before offering support.
The latest version of this utility can be obtained from HP Electronic
Information Services, available 24 hours per day, 7 days per week.
To access these services you should connect to the HP World Wide Web
Site at http://www.hp.com./go/kayaksupport/
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
HP Hardware Diagnostics Utility
Starting This
Diagnostics Utility
To start the Hardware Diagnostics utility:
1Quit all applications, shut down the operating system and restart
your PC.
aIf you are going to run this utility from a diskette, insert it into the
flexible disk drive before you restart the PC. On restarting, this
utility will run automatically, displaying the Welcome screen.
bIf you are going to run this utility from your hard disk drive, the
PC will restart with the option to choose between your usual
operating system and this utility. Select the Vectra\Kayak
Hardware Diagnostics option and it will start automatically,
displaying the Welcome screen.
2Press F2 to continue and follow the instructions on-screen to carry
out the diagnostic tests.
This utility will automatically detect the complete hardware
configuration of your system before any tests can be performed.
Basic System Tests To verify the correct operation of your system's hardware, you will need
to carry out the Basic System Tests.
Advanced System Tests To perform more in-depth testing of your system’s individual
components, you will need to carry out the Advanced System Tests.
NOTE The advanced test phase of this utility is suitable for intermediate
and advanced users only.
Support Ticket To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This can then be sent,
via email or fax, to your local or HP-dedicated Support Agent.
For more information on how to use this utility, refer to the Vectra\
Kayak Hardware Diagnostics User's Guide, available on the HP World
Wide Web Site, at http://www.hp.com./go/kayaksupport/
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
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If Your PC Workstation Does Not Start Properly
Use this section if your PC Workstation does not start properly when
you turn it on, and you experience one of the following symptoms:
•Your PC Workstation’s display is blank and there are no error
messages.
•You cannot change any values in the Setup program.
•A POST error message is displayed.
•An error message and an icon appears on the LCD screen (refer
to “Using HP MaxiLife to Diagnose Problems” on page 2).
Display is Blank and There Are No Error Messages
If your display is blank and there are no error messages when you turn
on your PC Workstation, follow this procedure:
1Check the LCD screen (refer to “Using HP MaxiLife to Diagnose
Problems” on page 2).
2Check external items.
3Check internal items.
4Rebuild your PC Workstation’s components (see page 10).
Check External Items Be sure the following external items are functioning properly:
•Check that the computer and display are turned on. (The power light
should be illuminated.)
•Check the display’s contrast and brightness settings.
•Make sure that all cables and power cords are firmly plugged in.
•Make sure the power outlet is working.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
Check Internal Items If the PC Workstation still does not start properly, follow this procedure
to check the internal items:
1Turn off the display, the computer, and all external devices.
2Unplug all power cords and cables, noting their positions. Disconnect
the PC Workstation from any telecommunications network.
3Remove the cover.
4Check the following items:
5Replace the cover.
6Reconnect all cables and power cords.
7Turn on the display and computer.
LCD Error
Messages Action
- a) Check all internal cables.
b) Ensure they are correctly attached and firmly in place.
Power CPU 1
Power CPU 2
Check that the processor and VRM are correctly installed.
CPU Freq Check that the processor speed switches have been set correctly.
CPU error a) Reset the PC Workstation or power-off the LAN.
b) Refer to the User’s Guide that came with your PC Workstation.
- Check that the memory modules are correctly installed.
- Check that accessory boards are firmly seated in their slots.
- a) Verify that any switches and jumpers on the accessory boards are properly set.
b) Refer to the manuals that came with each board.
- Check that the switches on the system board are properly set.
Temp disk
Temp CPU
Temp IO slot
Check fans and that air flow guide is not blocked.
Fan CPU
Fan disk
Fan IO slot
Check that fans are installed correctly.
Power supply Check that power supply is properly connected.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
10 English
Rebuild Your PC
Workstation’s
Components
If your PC Workstation still does not start properly, remove all boards
and accessories, except the hard disk drive and video board. Start the
PC Workstation. If the PC Workstation now works, add the boards and
accessories one at a time to determine which one is causing the
problem.
If you are Unable to Change any Values in Setup
Ensure that you are using the correct password.
If a POST Error Message is Displayed
The Power-On-System-Test (POST) can detect both an error and a
change to the configuration. In either case, an error code and short
description is displayed. Depending on the kind of error, you will have
one or more of these choices available on screen:
•Press to ignore the message and continue.
•Press to run Setup and correct a system configuration error. HP
recommends that you correct the error before proceeding, even if
the PC Workstation appears to start successfully.
•Press to accept (validate) the change and update Setup’s
configuration information.
•Press to see more details about the message. After viewing
these details, you will be returned to the original POST display
screen. If the message is actually a change to the configuration you
have made (for example, you have just removed some memory), you
can then press to accept the change and update Setup’s
configuration information. Otherwise, press to ignore the
message and continue, or press to run Setup and correct a
system configuration error. (The number of choices you will have
available are dependent on the kind of error.)
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