HP pavilion x360 User manual

HP Pavilion x360 14m Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Core, and Pentium are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: August 2017
First Edition: April 2017
Document Part Number: 926140-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Locating hardware ................................................................................................................................................. 5
Locating software .................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Lights ...................................................................................................................................................................... 7
Speakers (select models only) ............................................................................................................................... 8
Special keys ............................................................................................................................................................ 9
TouchPad .............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 13
Bottom ................................................................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Labels ................................................................................................................................................................... 15
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement preliminary requirements ..................................................................................... 28
Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Grounding guidelines ........................................................................................................................................... 30
Electrostatic discharge damage ........................................................................................................ 30
Packaging and transporting guidelines .......................................................................... 31
Workstation guidelines ................................................................................ 31
5 Removal and replacement procedures ........................................................................................................... 33
Component replacement procedures .................................................................................................................. 33
Keyboard/top cover ........................................................................................................................... 33
TouchPad cable .................................................................................................................................. 38
TouchPad ........................................................................................................................................... 39
v

Battery ............................................................................................................................................... 41
Hard drive .......................................................................................................................................... 42
Solid-state drive ................................................................................................................................ 44
Audio jack board cable ...................................................................................................................... 46
Audio jack board ................................................................................................................................ 47
Power button board cable ................................................................................................................. 48
Power button board .......................................................................................................................... 49
Speakers ............................................................................................................................................ 50
System board .................................................................................................................................... 51
Fan/heat sink assembly .................................................................................................................... 55
WLAN module .................................................................................................................................... 57
Memory module ................................................................................................................................ 58
Power connector cable ...................................................................................................................... 60
Display assembly ............................................................................................................................... 61
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 71
Using Computer Setup ......................................................................................................................................... 71
Starting Computer Setup .................................................................................................................. 71
Navigating and selecting in Computer Setup ................................................................................... 71
Restoring factory settings in Computer Setup ................................................................................. 72
Updating the BIOS ............................................................................................................................. 73
Determining the BIOS version ......................................................................................... 73
Downloading a BIOS update ........................................................................................... 73
Changing the boot order using the f9 prompt .................................................................................. 74
TPM BIOS settings (select products only) ........................................................................................................... 75
Using HP Sure Start (select products only) ......................................................................................................... 75
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 77
8 Specications .............................................................................................................................................. 78
9 Backing up and recovering ............................................................................................................................ 79
Creating recovery media and backups ................................................................................................................ 79
Creating HP Recovery media (select products only) ......................................................................... 80
Using Windows tools ........................................................................................................................................... 81
Restore and recovery ........................................................................................................................................... 81
Recovering using HP Recovery Manager ........................................................................................... 82
What you need to know before you get started ............................................................. 82
Using the HP Recovery partition (select products only) ................................................. 83
vi

Using HP Recovery media to recover .............................................................................. 83
Changing the computer boot order ................................................................................ 84
Removing the HP Recovery partition (select products only) ......................................... 84
10 Power cord set requirements ...................................................................................................................... 85
Requirements for all countries ............................................................................................................................ 85
Requirements for specic countries and regions ................................................................................................ 85
11 Recycling .................................................................................................................................................. 87
Index ............................................................................................................................................................. 88
vii

viii

1 Product description
Category Description
Product Name HP Pavilion x360 14m Convertible PC (model number 14-cc0xx)
HP Pavilion x360 14m Convertible PC (model number 14m-ba0xx) and HP Pavilion x360 14 Convertible PC
(model number 14-ba0xx)
Processors For use only on computer models with model number 14-cc0xx:
●Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15-W)
●Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15-W
For use on all computer models:
●Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core processor (2133-MHz FSB, 4.0-GB
L3 cache, 15-W)
●Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB
L3 cache, 15-W)
●Intel Core i3-7130U 2.70-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W)
●Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 15-W)
●Intel Pentium™ 4415U 2.36-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 15-W)
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Switchable discrete graphics:
NVIDIA N16S-GTR (GeForce 940MX) with up to 4096-MB of dedicated video memory (256-MB×16 DDR3
× 8 pieces)
NVIDIA N16S-GTR (GeForce 940MX) with up to 2048-MB of dedicated video memory (256-MB×16 DDR3
× 4 pieces)
Internal graphics: Intel UHD Graphics 620 and Intel HD Graphics 620
Support for GPS (GPU Performance Scaling)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Panel 14.0-in, full high-denition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim/at (3.0-mm),
UWVA, eDP, 250 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly
14.0-in, FHD, WLED, BrightView (1920×1080), slim/at (3.0-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio TouchScreen display assembly
14.0-in, high-denition (HD), white light-emitting (WLED), AntiGlare (1366×768), slim/at (3.6-mm), SVA,
eDP, 220 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 12-GB of system memory
Supports the following congurations:
●12288 MB (8192 MB + 4096 MB)
1

Category Description
Memory (continued) ●8192 MB (8192 MB × 1 or 4096 MB × 2)
●6144 MB (4096 MB + 2048 MB)
●4096 MB (4096 MB × 1 or 2048 MB × 2)
Storage Support for hard drive and solid-state drive
Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm and 7.0-mm (.28 in) thicknesses (all hard drives use
the same bracket)
Support for Accelerometer hard drive protection
Support for 1-TB, 5400-rpm, 7.2-mm and 500-GB, 5400-rpm, 7.0-mm hard drives
Support for Serial Advanced Technology Attachment (SATA)
Solid-state drive: Support for the following solid-state drives:
For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx:
●512-GB, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe) solid-
state drive
●512-GB, M.2 SATA solid-state drive with triple-level cell (TLC)
●256-GB, M.2 SATA solid-state drive with TLC
●128-GB, M.2 SATA solid-state drive with TLC
For use on all computer models:
●512-GB, M.2 SATA solid-state drive with TLC
●256-GB, M.2 SATA solid-state drive
●128-GB, M.2 SATA solid-state drive
Support for M.2 SATA solid-state drive (support for storage function, port 1; not available on computer
models equipped with an Intel Pentium processor)
Dual storage congurations:
1-TB, 5400-rpm, 7.2-mm hard drive with 128-GB solid-state drive with TLC
500-GB, 5400-rpm, 7.0-mm hard drive with 128-GB solid-state drive with TLC
Solid-state hard drive congurations:
1-TB, 5400-rpm, 7.2-mm solid-state hard drive with 8-GB NAND
500-GB, 5400-rpm, 7.0-mm solid-state hard drive with 8-GB NAND
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Support for the following cameras:
●HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI
sensor, f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second
●HP Wide Vision HD infrared camera with indicator light and 2 infrared lights, USB 2.0, HD BSI sensor and
infrared sensor, f2.0, WDR, 88° wide eld of vision, 720p by 30 frames per second
●HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of
vision, 720p by 30 frames per second
Support for B&O Play
2 Chapter 1 Product description

Category Description
Audio and video
(continued)
Support for dual speakers
Support for HP Audio Boost
Support for Windows Hello
Sensors ●Accelerometer (ST Micro HP2DC)
●Gyroscope/E-compass/Accelerometer (ST Micro HP9DS1)
●Integrated sensor hub
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Two M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ●AC Smart Pin adapter plug
●Audio-out (headphone)/audio-in (microphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●USB 3.x ports (2)
●USB Type-C port supporting data transfer
Keyboard/pointing
devices
Full-sized, three-coat, textured, backlit, island-style keyboard
TouchPad requirements:
●ClickPad with image sensor
●MultiTouch gestures enabled
●Support for Modern TrackPad gestures
●Taps enabled as default
Power requirements Support for a 3-cell, 41-WHr, Li-ion battery
Support for the following AC adapters:
For use only on computer models with model number 14-cc0xx:
●90-W AC adapter (PFC, S-3P, 4.5-mm) for use in all countries and regions
For use on all computer models:
●65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use in all countries and regions
●65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions
●65-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in all countries and regions
3

Category Description
Power requirements
(continued)
●45-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina
Support for a 1.00-m power cord with a C5 connector in 16 countries/regions.
Security Security cable lock slot
Support for Trusted Platform Module second factor authentication (U2F; TPM) 2.0
Operating system Preinstalled:
Windows 10
Windows 10 Professional
For developed market (ML):
Windows 10 Home ML
Windows 10 Home Plus ML
For emerging market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
For China market:
CPPP Windows 10 Home High-End China Language Edition
CPPP Windows 10 Home China Language Edition
For Asia SEAP market (EM/SL):
Windows 10 Home Single Language Edition
Windows 10 Home Plus
Serviceability End user replaceable part: AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 5

Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Infrared camera lights (2) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
(6) Infrared camera Allows a facial recognition logon to Windows, instead of a
password logon.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 Getting to know your computer

Lights
Item Icon Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Lights 7

Speakers (select models only)
Component Description
Speakers Produce sound.
8 Chapter 2 Getting to know your computer

Special keys
Item Icon Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Displays system information when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select computer models, the f5 action key turns
the keyboard backlight feature o or on.
Special keys 9

TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
10 Chapter 2 Getting to know your computer

Left side
Item Icon Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲Type power in the taskbar search box, and then select
Power & sleep options.
– or –
Right-click the Start button, and then select Power Options.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(4) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(5) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
Left side 11

Item Icon Component Description
(5) Audio-out (headphone)/Audio-in
(microphone) jack (continued)
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(6) Volume button Controls speaker volume on the computer.
(7) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
12 Chapter 2 Getting to know your computer