HP Compaq d338 MT Operating and maintenance manual

Hardware Reference Guide
HP Compaq Business Desktops
d338 Microtower Model
Document Part Number: 354322-001
November 2003
This guide provides basic information for upgrading this computer
model.

© Copyright 2003 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and other countries.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in
the U.S. and other countries.
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Adobe Systems Incorporated.
The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Hardware Reference Guide
HP Compaq Business Desktops
d338 Microtower Model
First Edition (November 2003)
Document Part Number: 354322-001

Hardware Reference Guide www.hp.com iii
Contents
1 Product Features
Standard Configuration Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Front Panel Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Easy Access Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Customizing the Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Windows Logo Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Special Mouse Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
2 Hardware Upgrades
Serviceability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Removing the Computer Access Panel and Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . 2–2
Installing Additional Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
DDR-SDRAM DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
DIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Installing DDR-SDRAM DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Replacing or Upgrading a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Locating Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Removing a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Removing or Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Reassembling the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

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Contents
A Specifications
B PATA Hard Drive Installation Guidelines
Using the Cable-Select Feature with Parallel ATA (PATA) Devices. . . . . . . . . . . . . . B–1
Guidelines for Installing PATA Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
C Battery Replacement
D Security Lock Provisions
Installing a Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1
E Port Security Bracket
Installing the Port Security Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1
Removing the Port Security Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–5
F Electrostatic Discharge
Preventing Electrostatic Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1
Grounding Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1
G Routine Computer Care and Shipping Preparation
Routine Computer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–1
Optical Drive Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Shipping Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–3
Index

Hardware Reference Guide www.hp.com 1–1
1
Product Features
Standard Configuration Features
The HP Compaq Microtower features may vary depending on the
model. For a complete listing of the hardware and software installed
in the computer, run the Diagnostics for Windows utility. Instructions
for using this utility are provided in the Troubleshooting Guide on the
Documentation Library CD.
Microtower Configuration

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Product Features
Front Panel Components
Drive configuration may vary by model.
Front Panel Components
1Optical Drives (CD-ROM, CD-R/RW,
DVD-ROM, DVD-R/RW, or CD-RW/DVD
Combo Drive)
7Optical Drive Eject Buttons
2Optical Drive Activity Lights 8Power Button
3Diskette Drive (optional) 9Power On Light
4Diskette Drive Activity Light (optional) -Hard Drive Activity Light
5Diskette Eject Button (optional) qHeadphone Jack
6USB (Universal Serial Bus) Ports wMicrophone Connector

Hardware Reference Guide www.hp.com 1–3
Product Features
Rear Panel Components
Rear Panel Components
1Power Cord Connector 7nRJ-45 Network Connector
2Voltage Select Switch 8lParallel Connector
3bPS/2 Mouse Connector 9cMonitor Connector
4aPS/2 Keyboard Connector -hHeadphone/Line-Out Connector
5oUniversal Serial Bus (USB) qjLine-In Audio Connector
6mSerial Connector wgMicrophone Connector
✎Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when an AGP expansion card is installed in
the computer, or when both an AGP and PCI graphics card are installed.
If only a PCI graphics card is installed, the connectors on the card and the system board may be
used at the same time. Some settings may need to be changed in F10 setup to use both connectors.
For more information about Boot Order, refer to the Computer Setup (F10) Utility Guide on the
Documentation Library CD.
If you have installed an AGP and PCI graphics card, the connectors on both cards are active and
can be used at the same time.

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Product Features
Easy Access Keyboard
Easy Access Keyboard Components
1Function Keys Perform special functions depending on the software application
being used.
2Easy Access Buttons Provide quick access to specific Internet destinations.
3Editing Keys Includes the following: Insert, Home, Page Up, Delete, End, and
Page Down.
4Status Lights Indicate the status of the computer and keyboard settings
(Num Lock, Caps Lock, and Scroll Lock).
5Numeric Keys Work like a calculator keypad.
6Arrow Keys Used to navigate through a document or Web site. These keys
allow you to move left, right, up, and down, using the keyboard
instead of the mouse.
7Application Key* Used (like the right mouse button) to open pop-up menus in a
Microsoft Office application. May perform other functions in other
software applications.
8Windows Logo Key* Used to open the Start menu in Microsoft Windows. Used in
combination with other keys to perform other functions.
9Ctrl Key Used in combination with another key; its effect depends on the
application software you are using.
*Keys available in select geographic regions.

Hardware Reference Guide www.hp.com 1–5
Product Features
Customizing the Easy Access Buttons
All Easy Access buttons can be reprogrammed to open any software
application or data file on the hard drive, or any Internet address.
To reprogram the Easy Access buttons, complete the following steps:
1. Double-click the keyboard icon in the notification area (lower
right corner) of the Windows taskbar. The Keyboard Properties
dialog box is displayed.
2. Click the Help button on the Keyboard Properties dialog box for
instructions.
Windows Logo Key
Use the Windows Logo key in combination with other keys to
perform certain functions available in the Windows operating system.
Refer to the “Easy Access Keyboard” section to identify the Windows
Logo key.
Windows Logo Key Functions
Windows Logo Key Displays or hides the Start menu.
Windows Logo Key + dDisplays the Desktop.
Windows Logo Key + mMinimizes all open applications.
Shift + Windows Logo Key + m Undoes Minimize All.
Windows Logo Key + eLaunches My Computer.
Windows Logo Key + fLaunches Find Document.
Windows Logo Key + Ctrl + f Launches Find Computer.
Windows Logo Key + F1 Launches Windows Help.
Windows Logo Key + lLocks the computer if you are connected to a
network domain, or allows you to switch users if you
are not connected to a network domain.
Windows Logo Key + rLaunches the Run dialog box.
Windows Logo Key + uLaunches the Utility Manager.
Windows Logo Key + Tab Activates the next Taskbar button.

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Product Features
Special Mouse Functions
Most software applications support the use of a mouse. The functions
assigned to each mouse button depend on the software applications
you are using.
Serial Number Location
Each computer has a unique serial number that is located on the
top cover of the computer. Keep this number available for use when
contacting HP customer service for assistance.
Serial Number Location

Hardware Reference Guide www.hp.com 2–1
2
Hardware Upgrades
Serviceability Features
The Microtower computer includes features that make it easy to
upgrade and service. No tools are needed for most of the installation
procedures described in this chapter.
Warnings and Cautions
Before performing upgrades be sure to carefully read all of the
applicable instructions, cautions, and warnings in this guide.
ÅWARNING: To reduce the risk of personal injury from electrical shock
and/or hot surfaces, be sure to disconnect the power cord from the wall
outlet and allow the internal system components to cool before touching.
ÅWARNING: To reduce the risk of electrical shock, fire, or damage to the
equipment, do not plug telecommunications/telephone connectors into the
network interface controller (NIC) receptacles.
ÄCAUTION: Static electricity can damage the electrical components of the
computer or optional equipment. Before beginning these procedures,
ensure that you are discharged of static electricity by briefly touching a
grounded metal object. See Appendix F, “Electrostatic Discharge” for
more information.
ÄCAUTION: Before removing the computer cover, ensure that the
computer is turned off and that the power cord is disconnected from the
electrical outlet.

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Hardware Upgrades
Removing the Computer Access Panel and
Front Bezel
To remove the computer access panel:
1. If you have locked the Smart Cover Lock, use Computer Setup to
unlock the lock. Refer to the Desktop Management Guide on the
Documentation Library CD for more information about the Smart
Cover Lock.
✎If you enable the Smart Cover Lock and cannot disable the lock
through Computer Setup, you will need a Smart Cover FailSafe Key
to remove the screws that retain the lock and open the computer
cover. Contact an authorized HP reseller or service provider and order
PN 166527-001 for the wrench-style key or PN 166527-002 for the
screwdriver bit key.
2. Turn off the computer properly through the operating system and
turn off any external devices.
3. Disconnect the power cord from the power outlet 1and the
computer 2, and disconnect any external devices.
Disconnecting the Power Cable

Hardware Reference Guide www.hp.com 2–3
Hardware Upgrades
ÄCAUTION: Before removing the computer access panel, ensure that the
computer is turned off and that the power cord is disconnected from the
electrical outlet.
4. Loosen the captive thumbscrew 1that secures the access panel to
the computer chassis.
5. Slide the access panel 2back about 1 inch (2.5 cm), then lift it
off the unit.
✎You may want to lay the computer on its side to install internal parts.
Be sure the side with the access panel and pull grip is facing up.
Removing the Computer Access Panel

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Hardware Upgrades
6. To remove the front bezel, press down on all three tabs on the
left side of the bezel 1then rotate the bezel off the chassis 2,
beginning with the left side then the right side.
Removing the Front Bezel

Hardware Reference Guide www.hp.com 2–5
Hardware Upgrades
Installing Additional Memory
The computer comes with double data rate synchronous dynamic
random access memory (DDR-SDRAM) dual inline memory
modules (DIMMs).
DIMMs
The memory sockets on the system board can be populated with up to
four industry-standard DIMMs. These memory sockets are populated
with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 4GB
of memory configured in a high-performing dual channel mode.
DDR-SDRAM DIMMs
For proper system operation, if the computer supports DDR-SDRAM
DIMMs, the DIMMs must be:
■industry-standard 184-pin
■unbuffered PC2100 266 MHz-, PC2700 333 MHz-, or PC3200
400 MHz-compliant
■2.5 volt DDR-SDRAM DIMMs.
The DDR-SDRAM DIMMs must also:
■support CAS latency 2 or 2.5 (CL = 2 or CL = 2.5)
■contain the mandatory JEDEC SPD information
In addition, the computer supports:
■128Mbit, 256Mbit, and 512Mbit non-ECC memory technologies
■single-sided and double-sided DIMMS
■DIMMs constructed with x8 and x16 DDR devices; DIMMs
constructed with x4 SDRAM are not supported
The following processor bus frequencies are required for the system
to run at the supported memory frequencies.

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Hardware Upgrades
If a memory frequency is paired with an unsupported processor bus
frequency, the system will run at the highest supported memory
speed. For example, if a 333 MHz DIMM is paired with a 400 MHz
processor bus, the system will run at 266 MHz, the highest supported
memory speed.
✎The system will not start if you install unsupported DIMMs.
DIMM Sockets
The system will automatically operate in single channel mode or a
higher-performing dual channel mode, depending on how the DIMMs
are installed.
■In single channel mode, the maximum operational speed is
determined by the slowest DIMM in the system. For example, if
the system is populated with a DIMM that is 266 MHz and a
second DIMM that is 333 MHz, the system will run at the slower
of the two speeds.
■In dual channel mode, all DIMMs must be identically matched.
DIMMs in the XMM1 and XMM3 black sockets must be
identical; DIMMs in the XMM2 and XMM4 blue sockets must
also be identical. Therefore, if you have one preinstalled DIMM
in socket XMM1 and are adding a second DIMM, it is
recommended that you install an identical DIMM into the XMM3
socket. If you are populating all four DIMM sockets, use identical
DIMMs in each socket. Otherwise, the system will not operate in
dual channel mode.
Memory Frequency Required Processor Bus Frequency
266 MHz 400 MHz, 533 MHz, or 800 MHz
333 MHz 533 MHz or 800 MHz
400 MHz 800 MHz

Hardware Reference Guide www.hp.com 2–7
Hardware Upgrades
There are four DIMM sockets on the system board, with two sockets
per channel. The sockets are labeled XMM1, XMM2, XMM3, and
XMM4. Sockets XMM1 and XMM2 operate in memory channel A.
Sockets XMM3 and XMM4 operate in memory channel B.
DIMM Socket Locations
Item Description Socket Color
1DIMM socket XMM1, Channel A Black
2DIMM socket XMM2, Channel A Blue
3DIMM socket XMM3, Channel B Black
4DIMM socket XMM4, Channel B Blue

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Hardware Upgrades
Installing DDR-SDRAM DIMMs
ÄCAUTION: The memory module sockets have gold metal contacts. When
upgrading the memory, it is important to use memory modules with gold
metal contacts to prevent corrosion and/or oxidation resulting from having
incompatible metals in contact with each other.
ÄCAUTION: Static electricity can damage the electronic components of
the computer or optional cards. Before beginning these procedures,
ensure that you are discharged of static electricity by briefly touching a
grounded metal object. For more informations, refer to Appendix F,
“Electrostatic Discharge”.
ÄCAUTION: When handling a memory module, be careful not to touch
any of the contacts. Doing so may damage the module.
1. If you have locked the Smart Cover Lock, use Computer Setup to
unlock the lock.
2. Turn off the computer properly through the operating system and
turn off any external devices. Disconnect the power cord from the
power outlet.
3. Remove the access panel and locate the memory module sockets.
ÅWARNING: To reduce risk of personal injury from hot surfaces, allow
the internal system components to cool before touching.
4. Open both latches of the memory module socket 1, and insert the
memory module into the socket 2.
✎If you have one preinstalled DIMM in socket XMM1 and are adding a
second DIMM, it is recommended that you install an identical DIMM
into the XMM3 socket. If you are populating all four DIMM sockets,
use identical DIMMs in each socket. Otherwise, the system will not
operate in dual channel mode.

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Hardware Upgrades
Installing a DIMM
✎A memory module can be installed in only one way. Match the notch
on the module with the tab on the memory socket.
5. Push the module down into the socket, ensuring that the module
is fully inserted and properly seated. Make sure the latches are in
the closed position 3.
6. Repeat steps 4 and 5 to install any additional modules.
7. Replace the access panel.
8. If you normally lock the Smart Cover Lock, use Computer Setup
to relock the lock and enable the Smart Cover Sensor.
The computer should automatically recognize the additional memory
the next time you turn on the computer.

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Hardware Upgrades
Replacing or Upgrading a Drive
The computer supports up to six drives that may be installed in
various configurations.
This section describes the procedure for replacing or upgrading the
storage drives. A Torx screwdriver is needed to replace the guide
screws on a drive.
ÄCAUTION: Make sure you back up your personal files on the hard drive
to an external storage device, such as a CD, before removing the hard
drive. Failure to do so will result in data loss. After replacing the primary
hard drive, you will need to run the Restore Plus! CD to load the HP
factory-installed files.
Locating Drive Positions
Drive Positions
1Two 5.25-inch, half-height bays for optional drives
2Two standard 3.5-inch, one-third height bays (1.44-MB
diskette drive shown)
3 Two internal 3.5-inch, one-third height bays for hard drives