HP ProDesk 600 G4 Manual

Maintenance and Service Guide
HP ProDesk 600 G4 Desktop Mini

© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L21500-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product features ........................................................................................................................................... 1
Standard conguration features ........................................................................................................................... 1
Front panel components ........................................................................................................................................ 1
Rear panel components ......................................................................................................................................... 2
Serial number location .......................................................................................................................................... 2
2 Illustrated parts catalog ................................................................................................................................ 3
Computer major components ................................................................................................................................ 3
Miscellaneous parts ............................................................................................................................................... 5
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................... 7
Electrostatic discharge information ...................................................................................................................... 7
Generating static ................................................................................................................................. 7
Preventing electrostatic damage to equipment ................................................................................. 8
Personal grounding methods and equipment .................................................................................... 8
Grounding the work area ..................................................................................................................... 8
Recommended materials and equipment ........................................................................................... 9
Operating guidelines .............................................................................................................................................. 9
Routine care ......................................................................................................................................................... 10
General cleaning safety precautions ................................................................................................ 10
Cleaning the computer case .............................................................................................................. 10
Cleaning the keyboard ....................................................................................................................... 10
Cleaning the monitor ......................................................................................................................... 11
Cleaning the mouse ........................................................................................................................... 11
Service considerations ......................................................................................................................................... 11
Tools and software requirements ..................................................................................................... 11
Screws ............................................................................................................................................... 11
Hard Drives ........................................................................................................................................ 12
Lithium coin cell battery .................................................................................................................... 12
SATA hard drives .................................................................................................................................................. 12
4 Removal and replacement procedures ........................................................................................................... 13
Warnings and cautions ........................................................................................................................................ 13
Preparation for disassembly ............................................................................................................................... 14
Front bezel dust lter .......................................................................................................................................... 14
Access panel ......................................................................................................................................................... 15
v

Front bezel ........................................................................................................................................................... 16
Hood sensor ......................................................................................................................................................... 17
Speaker ................................................................................................................................................................ 18
Hard drive ............................................................................................................................................................. 19
Hard drive connector ........................................................................................................................................... 20
Drive cage ............................................................................................................................................................ 21
M.2 PCIe solid state drive (SSD) ........................................................................................................................... 22
WLAN module ...................................................................................................................................................... 23
Battery ................................................................................................................................................................. 24
Expansion connector board ................................................................................................................................. 26
Memory modules ................................................................................................................................................. 27
Memory module specications ......................................................................................................... 27
Removing memory modules ............................................................................................................. 27
Fan ........................................................................................................................................................................ 30
Heat sink .............................................................................................................................................................. 31
Processor ............................................................................................................................................................. 33
System board ....................................................................................................................................................... 34
System board components ............................................................................................................... 37
Internal WLAN antenna cables ............................................................................................................................ 38
Changing from desktop to tower conguration .................................................................................................. 40
5 Computer Setup (F10) Utility ........................................................................................................................ 41
Computer Setup (F10) Utilities ............................................................................................................................ 41
Using Computer Setup (F10) Utilities ................................................................................................ 41
Computer Setup–Main ....................................................................................................................... 43
Computer Setup—Security ............................................................................................................... 45
Computer Setup—Advanced ............................................................................................................. 48
Computer Setup—UEFI Drivers ......................................................................................................... 52
Recovering the Conguration Settings ............................................................................................................... 52
6 Troubleshooting without diagnostics ............................................................................................................ 53
Safety and comfort .............................................................................................................................................. 53
Before you call for technical support .................................................................................................................. 53
Helpful hints ........................................................................................................................................................ 54
Solving general problems .................................................................................................................................... 55
Solving power problems ...................................................................................................................................... 58
Solving hard drive problems ................................................................................................................................ 59
Solving media card reader problems ................................................................................................................... 61
Solving display problems .................................................................................................................................... 62
Solving audio problems ....................................................................................................................................... 66
Solving printer problems ..................................................................................................................................... 67
vi

Solving keyboard and mouse problems .............................................................................................................. 68
Solving hardware installation problems ............................................................................................................. 70
Solving network problems .................................................................................................................................. 71
Solving memory problems .................................................................................................................................. 73
Solving USB ash drive problems ........................................................................................................................ 75
Solving Internet access problems ....................................................................................................................... 75
Solving software problems .................................................................................................................................. 76
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 78
POST numeric codes and text messages ............................................................................................................. 78
Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 83
8 Password security and resetting CMOS .......................................................................................................... 85
Resetting the password jumper .......................................................................................................................... 85
Clearing and resetting the BIOS ........................................................................................................................... 87
9 Using HP PC Hardware Diagnostics ................................................................................................................ 88
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 88
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 88
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 89
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 89
Installing HP PC Hardware Diagnostics Windows ............................................................................. 89
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 89
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 90
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 90
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 90
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 90
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 91
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 91
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 91
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 91
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 91
Appendix A Power Cord Set Requirements ........................................................................................................ 93
General Requirements ......................................................................................................................................... 93
Japanese Power Cord Requirements ................................................................................................................... 93
Country-Specic Requirements .......................................................................................................................... 94
vii

Appendix B Statement of memory volatility ..................................................................................................... 95
Nonvolatile memory usage ................................................................................................................................. 97
Questions and answers ....................................................................................................................................... 99
Using HP Sure Start (select models only) .......................................................................................................... 100
Appendix C Specications ............................................................................................................................. 101
Index ........................................................................................................................................................... 102
viii

1 Product features
Standard conguration features
Features may vary depending on the model. For a complete listing of the hardware and software installed in
the computer, run the diagnostic utility (included on some computer models only).
NOTE: This computer model can be used in a tower orientation or a desktop orientation. The tower stand is
sold separately.
Front panel components
NOTE: Your computer model may look slightly dierent from the illustration in this section.
Item Icon Component Item Icon Component
1 USB 3.1 Gen 2 Type-C port 5Audio-out (headphone)/Audio-in
(microphone) combo jack
2USB 3.1 Gen 2 port* 6 Main storage LED
3USB 3.1 Gen 1 charging port* 7Dual-state power button
4Headphone jack
*When the computer is on, the USB port connects a USB device, provides high-speed data transfer, and even when the computer is o,
charges products such as a cell phone, camera, activity tracker, or smartwatch.
NOTE: The main storage LED is normally white when the power is on. If it is ashing red, there is a problem with the computer and
the main storage LED is displaying a diagnostic code. Refer to Interpreting system validation diagnostic front panel LEDs and
audible codes on page 83 to interpret the code.
Standard conguration features 1

Rear panel components
NOTE: Your computer model may look slightly dierent from the illustration in this section.
Item Icon Component Item Icon Component
1 Antenna cover 7USB 3.1 Gen 2 ports (2)
2 Thumbscrew 8 Optional port
One of the following ports may be used:
DisplayPort, HDMI, VGA, USB Type-C, or
serial port
3Security cable slot 9USB 3.1 Gen 1 ports (2)
4 External antenna connector (optional) 10 RJ-45 (network) jack/status lights
5 Padlock loop 11 Power connector
6Dual-Mode DisplayPort (2)
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available for use when contacting support for assistance.
2 Chapter 1 Product features