HP s3700f - Pavilion - Slimline Operating manual

Troubleshooting and Maintenance Guide

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Table of Contents iii
Table of Contents
Maintenance............................................................................................1
Creating Data Backup Discs ....................................................................................1
Creating System Recovery Discs ...............................................................................1
Removing Unused Programs.....................................................................................2
Using Windows Update ..........................................................................................2
Reviewing Programs That Automatically Run at Startup................................................2
Running the Disk Cleanup Program...........................................................................2
Running Disk Cleanup manually ..........................................................................2
Scheduling Disk Cleanup to run automatically .......................................................2
Running the Disk Defragmenter Program....................................................................3
Checking for Hard Disk Drive Errors .........................................................................3
Understanding Hard Disk Drive Space ......................................................................3
Keeping the Computer Free of Dust and Dirt ..............................................................4
Cleaning the computer and monitor .....................................................................4
Cleaning the keyboard and mouse ......................................................................4
Troubleshooting Computer Problems ........................................................5
Audio ...................................................................................................................5
CD and DVD Drives................................................................................................7
Video....................................................................................................................9
Display (Monitor)....................................................................................................9
Hard Disk Drive....................................................................................................10
Hardware Installation............................................................................................11
Internet Access .....................................................................................................13
Keyboard and Mouse ...........................................................................................15
Power .................................................................................................................18
Performance ........................................................................................................19
Bluetooth Wireless Devices ....................................................................................20
Miscellaneous ......................................................................................................21
Repairing Software Problems ................................................................22
Software Repair Overview.....................................................................................22
Restarting Your Computer......................................................................................22
Turning Off Your Computer....................................................................................22
Updating Drivers ..................................................................................................22
Microsoft System Restore .......................................................................................23
Software Program and Hardware Driver Reinstallation ..............................................23
System Recovery ..................................................................................................24
Creating Recovery Discs........................................................................................24
System Recovery Options ......................................................................................25
Starting system recovery from the hard disk drive ................................................25
Starting system recovery from recovery discs.......................................................26

iv Troubleshooting and Maintenance Guide

Maintenance 1
Maintenance
This section includes information about tasks you can
perform to help ensure trouble-free operation of your
computer, and to ease the recovery of important
information on your computer if problems arise in the
future.
Creating Data Backup Discs
Use CD or DVD recording (or burning) software that is
installed on your computer (for example, CyberLink
Power2Go) to create backup discs of important
information, including personal files, e-mail messages,
and Web site bookmarks. You can also move data to
an external hard disk drive.
The following procedure is just one way to back up
data; refer to Help and Support for more
information.
1Click the Windows Vista start button™,
All Programs, and then click CyberLink
DVD Suite.
The CyberLink registration window opens. Register
now or later.
2Click the data icon at the top of the
window.
3Click Make a data DVD or Make a
data CD.
The Power2Go window opens, listing your folders.
4Highlight the files or folders you want to move,
and then click the Add icon .
To remove a file, select it, and then click the
Delete a Folder icon .
To remove all files, click the Delete all
Folders icon .
To create a new folder in the directory, click
the Add Folder icon .
A folder is created under the current directory.
5When you are finished adding files, click the
Burn a Disc icon.
The Configuration/Information window opens to
the Burner tab, to enable you to set your recording
configuration. Leave these at the default settings.
6At the message prompting you to insert a
disc, do so.
Power2Go begins recording your data to disc,
showing a progress bar.
7At the message Data Disc: Completed
Successfully, click OK.
The disc is automatically ejected.
8Remove the disc from the disc drive, label it, and
store it in a safe place.
When writing data to a backup disc, use software that
includes write verification functionality (CyberLink
Power2Go software does). This feature compares the
data on your hard disk drive with the data copied to
the disc to ensure it is an exact copy. Depending on
your disc recording software, you may need to
manually enable this feature (refer to the software
documentation).
If you encounter recording issues, try alternate media
(different types or brands). Also, use the Windows
Explorer tool to view your files and verify content was
copied over. To open Windows Explorer, right-click the
Windows Vista start button, and then click
Explore.
Creating System Recovery Discs
This is a one-time procedure that you should perform
while your computer is working properly. If you
encounter problems with your computer later, you can
restore it to its original factory settings by using the
system recovery discs that you created.
Before creating system recovery discs, read “System
Recovery” on page 24.
NOTE: Use DVD+R, DVD-R, DVD+R DL, or DVD-R DL
discs to create your system recovery discs.

2Troubleshooting and Maintenance Guide
Removing Unused Programs
Unused programs take up memory space and slow
down the computer. If there are programs you do not
use, follow these steps to uninstall them.
1Click the Windows Vista start button, and
then click Control Panel.
2Click Uninstall a program. The Programs and
Features window opens.
3Select the program you want to remove, and then
click Uninstall.
4Follow the onscreen instructions.
Using Windows Update
Check for updates or schedule a monthly automatic
update. (See the Getting Started guide for details.)
1Click the Windows Vista start button, and
Control Panel.
2Under Security, click the Check for Updates
button.
3Click Install Updates.
Reviewing Programs That
Automatically Run at Startup
Set the Startup Programs feature to open only needed
software programs, to improve system speed and
performance:
1Click the Windows Vista start button,
All Programs, then click Windows
Defender.
2Click Tools.
3Click Software Explorer.
4In the Category list, select Startup Programs.
5Select the program that you want to prevent from
running at startup, and click Disable.
Running the Disk Cleanup
Program
The Disk Cleanup program frees up space on your
hard disk drive by removing temporary and unused
files (including temporary Internet files and files in the
Recycle Bin). You can run Disk Cleanup manually, or
you can set it up to run automatically.
Running Disk Cleanup manually
1Click the Windows Vista start button,
All Programs, Accessories, System Tools,
and then click Disk Cleanup.
Disk Cleanup searches for files to delete and
calculates how much disk space can be saved.
2Place a check mark in the check box next to the
file types you want to delete.
3Click OK, and then click Delete Files to finish
deleting the selected files.
Scheduling Disk Cleanup to run
automatically
1Click the Windows Vista start button,
All Programs, Accessories, System Tools,
and then click Task Scheduler.
2Click Action, and then click Create
Basic Task.
3Type a name for the task, and an optional
description.
4Click Next, and then click Next again.
5Select the reoccurrence, and click Next.
6Select the time at which to run Disk Cleanup, and
click Next. Disk Cleanup may take a long time,
so select a time when the computer is on but not
in use.
7Select Start a program, and click Next.
8Under Program/Script, click Browse.
9Type cleanmgr.exe, and click Open, and
then Next.
10 Review the summary of the schedule you set.
When you are done, click Finish. Disk Cleanup
will run at the time you set.
NOTE: Some programs have their own uninstall
features. If you cannot uninstall a program from the
Control Panel, refer to the program documentation or
online Help.

Maintenance 3
Running the Disk Defragmenter
Program
When Microsoft® Windows Vista®operating system
stores files on your hard disk drive, it often divides
them into multiple pieces (or fragments) so they fit into
available space on the drive. Opening a fragmented
file takes more time because it must be retrieved from
more than one place.
The Disk Defragmenter program groups the
fragmented files together on your hard disk drive to
improve computer performance. This does not affect
the location of files and folders on your computer.
1Save your work and close all open programs.
2Press the Ctrl-Alt-Delete keys simultaneously.
3Click Start Task Manager.
4On the Applications tab, select all the programs
that are listed, and then click End Task. Close the
Task Manager.
5Click the Windows Vista start button,
All Programs, Accessories,System Tools,
and then click Disk Defragmenter.
6Click Defragment Now.
If Disk Defragmenter repeatedly starts, a background
program is still accessing the hard disk drive. Restart
the computer in Safe Mode, and then run the Disk
Defragmenter program again:
1Click the Windows Vista
start button, click the Arrow
button next to the Lock button,
and then click Restart.
2Press the F8 key as soon as the first logo screen
appears.
3In the Windows Advanced Options menu, use the
arrow keys to select Safe Mode, and then press
Enter.
4After Windows Vista starts, use the procedure
above to run the Disk Defragmenter program.
5To turn off Safe Mode, repeat step 1.
Checking for Hard Disk Drive
Errors
Perform the following procedure to check the integrity
of the hard disk drive in Windows Vista. Close all
open programs before beginning the disk check.
1Click the Windows Vista start button, and
then click Computer.
2Right-click the hard disk drive that you want to
check, and then click Properties.
3Click the Tools tab.
4Under Error-checking, click Check Now.
5If desired, place a check mark in the
Automatically fix file system errors and
Scan for and attempt recovery of bad
sectors check boxes.
6Click Start. If prompted to restart the computer,
click Yes.
The computer will restart and check the hard disk
drive for errors.
Understanding Hard Disk Drive
Space
The hard disk drive on the Hewlett-Packard and
Compaq computers with the Windows Vista operating
system preinstalled may appear to be smaller than
what is stated in the product specifications, in the
documentation, or on the box. Hard disk drives are
described and advertised by manufacturers in terms of
decimal (base 10) capacity. Windows Vista and other
programs, such as FDISK, use the binary (base 2)
numbering system.
In decimal notation, one megabyte (MB) is equal to
1,000,000 bytes, and one gigabyte (GB) is equal to
1,000,000,000 bytes. In the binary numbering
system, one megabyte is equal to 1,048,576 bytes,
and one gigabyte is equal to 1,073,741,824 bytes.
Because of the different measuring systems, you may
see a difference between the size reported by
Windows Vista and the size advertised. The storage
capacity of the hard disk drive is as advertised.
Windows Vista reports smaller capacity in the
Windows Explorer tool and in the Computer window
because it shows information about one partition on
the hard disk drive at a time. One of the partitions
contains the system recovery information.
NOTE: The Disk Defragmenter program may take a
long time to complete. You can run it unattended
overnight.

4Troubleshooting and Maintenance Guide
Keeping the Computer Free of
Dust and Dirt
Keeping your computer system free of dust and dirt will
prolong its life. Dust, pet hair, and other particles can
build up, creating a blanket effect; as a result,
components can overheat, or, in the case of the
keyboard and mouse, not work as smoothly and
effectively. Check your system once a month for visible
signs of dust and debris, and clean it about once every
three months.
Cleaning the computer and monitor
1Unplug the computer from its power source.
2Unplug the monitor from its power source.
3Use a clean, dry cloth to dust the computer case
and the monitor.
4Use a clean cloth dampened with warm water to
wipe the computer case and the monitor case
clean.
Do not use water on the monitor screen.
5Use a clean cloth to dry the computer and
monitor case.
6Use a clean, dry cloth to clean the monitor screen,
or, for more thorough cleaning use an antistatic
screen cleaner and a clean cloth.
Cleaning vents
Air vents keep the computer and monitor cool. To
maintain efficient air flow, keep these vents clean by
using a small battery-operated vacuum cleaner.
(A battery-operated vacuum cleaner eliminates the risk
of electric shock.)
1Run the vacuum over the vents in the computer
case and the monitor case.
2Remove any debris that has accumulated in and
around the computer ports (for example, the
Ethernet and USB ports).
Cleaning the keyboard and mouse
When cleaning the keyboard keys, use a low setting
on the battery-powered vacuum cleaner, to avoid
removing key caps and springs.
1Vacuum between the keys of the keyboard and
along the grooves.
2Use a clean, dry cloth and isopropyl alcohol to
clean buildup on the keyboard keys and along its
edges.
3Wipe the body of the mouse and the mouse cord
with cleaning wipes or a cloth and cleanser.
If you have a rollerball mouse, clean the ball and
rollers inside:
1Turn the mouse upside down.
2Rotate the ball-cover ring counterclockwise to
remove the ring and release the roller ball.
3Rinse the roller ball with soap and warm water.
4Clean the rollers inside the mouse with a cotton
swab dampened with isopropyl alcohol.
5After the roller ball and rollers are completely dry,
replace the ball and ball-cover ring.
NOTE: If there is sticker residue or a spill on the
computer or monitor case, use isopropyl or
rubbing alcohol and a lint-free cloth to remove it.

Troubleshooting Computer Problems 5
Troubleshooting Computer Problems
The troubleshooting tables appear in the following
order:
Audio
CD and DVD Drives
Video
Display (Monitor)
Hard Disk Drive
Hardware Installation
Internet Access
Keyboard and Mouse
Power
Performance
Bluetooth Wireless Devices
Miscellaneous
For more information about monitor problems, or for
problems related specifically to your printer, refer to
the documentation provided by the product
manufacturer.
Audio
Symptom Possible solution
No sound is produced. Press the Mute button on the keyboard to see whether the Mute feature is
enabled.
Or
1Click the Windows Vista start button, and then click
Control Panel.
2Click Hardware and Sound, and then click Adjust system
volume.
3If programs are muted, click the Mute button to unmute.
If you are using built-in monitor speakers, use the monitor front panel volume
button to adjust volume. Use the front panel buttons to enter the onscreen
display (OSD) to be sure audio is enabled and volume is set appropriately.
Click the Volume icon on the task bar, or use the keyboard controls to
increase the volume.
Ensure powered (active) speakers are turned on.
Turn off your computer, and reconnect the speakers. Ensure the speakers are
connected to an audio port, not a Line In or headphone port.
Press the Sleep button (select models only), or the Esc key on the keyboard, to
resume from sleep mode.
Unplug headphones if they are connected to your computer.

6Troubleshooting and Maintenance Guide
Codec error messages appear
when certain audio files are
played.
Open the file in Windows Media Player. Ensure Windows Media Player is
configured to automatically download codecs.
If the correct codec is available, the file will play. Note that you must be
connected to the Internet to download the codec file.
If the correct codec is not available, check to see whether there is an
update available for Windows Media Player.
For more information, open Windows Media Player Help and search for
codec.
Volume is very low or
unsatisfactory.
Detached non-powered speakers (speakers without a separate power cord)
will not produce satisfactory sound. Replace the non-powered speakers with
powered speakers. Powered speakers have a power cord and On button, and
they connect to the Audio Out (green) connector on the back of the computer.
Audio (continued)
Symptom Possible solution

Troubleshooting Computer Problems 7
CD and DVD Drives
Symptom Possible solution
The CD or DVD drive cannot
read a disc, or it takes too
long to start.
Ensure the disc is inserted with the label facing up and centered in the tray.
Wait at least 30 seconds for the drive to determine the type of media.
Clean the disc with a disc cleaning kit, available from most computer stores.
The driver may be corrupted or outdated. For detailed information about
restoring and updating drivers, see “Updating Drivers” on page 22.
I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open
the tray.
If you suspect a problem with the Eject button itself:
1Click the Windows Vista start button, and then click Computer.
2Right-click the CD or DVD drive you want to open.
3Select Eject from the menu.
My mini-CD disc is falling
down inside the computer.
On all Slimline computers, the CD/DVD drive is installed in a vertical position.
Standard-sized CDs and DVDs can fit into the drive vertically; however if you
are using a mini-disc, you must first place the computer on its side before you
insert the mini-disc.
1Face the front of the computer and lay the computer down on its right side.
2Press the Eject button to open the CD/DVD tray.
3Place the mini-disc into the recess inside the tray, and press the Eject button
again to close it.
I cannot create (record)
adisc.
Ensure the disc is inserted with the label facing up and centered in the tray.
Verify that you are using the correct disc type (media) for the drive. Try a
different brand of disc.
Ensure the disc is clean and undamaged. If recording stopped during a
recording session, the disc may be damaged; use a different disc.
Use the correct type of disc for the type of files you are recording.
When using a CD-R disc, ensure it is blank if recording music, and that it is
blank or appendable (with space to add more data files) if recording data.
Verify that you are using the correct disc type when you make a copy of a disc.
Some recording programs can record only to the same disc type as the source.
For example, you can record a DVD only to a DVD+R/-R or a DVD+RW/-RW
disc, and you can record a CD only to a CD-R or a CD-RW disc.
Ensure that the disc is in the correct drive, and that you specify the same drive
in the CD or DVD recording software.

8Troubleshooting and Maintenance Guide
I cannot create (record)
adisc.
(continued)
Select a slower write speed for the recording drive, if a slower speed is
available.
The recording software may not let you add a track if it exceeds the available
space on your disc. You can make space available by removing one or more
tracks from the list before recording the files to the disc.
Close all software programs and windows before recording.
Ensure you have enough available space on your hard disk drive to store a
temporary copy of the content.
Click the Windows Vista start button, and then click Computer.
Right-click the hard disk drive, and then click Properties to view the
available space.
If you are on a network, copy the files from a network drive to your hard disk
drive first, and then record them to disc.
Close all programs and windows, and then restart your computer.
I cannot add data to a DVD. Ensure you set the correct recording option (append or add data files) in your
DVD recording software.
Titles of music tracks are not
displayed for the CD.
For the artist, title, and track information to appear when you play music CDs,
the computer must be connected to the Internet. This information is not
recorded on the disc.
Track information may not be available for every CD.
An error message appears
when I capture video.
You may need to select the capture device if your computer has both an analog
and a digital video capture device. To find out how to change the video device
selection, refer to the Help menu in the video capture program.
I cannot play a DVD movie on
a DVD player.
Your DVD player cannot play video files that were recorded onto the DVD as
data files. To play a movie properly, use a video recording program. Some
video files may be viewed on a computer, but not on a home DVD video
player.
CD and DVD Drives (continued)
Symptom Possible solution

Troubleshooting Computer Problems 9
Video
Symptom Possible solution
Some video files do not play. Your file may be corrupt or in an unsupported format. Open the video file in a
video editor, and then resave the file in a supported format.
Codec error messages appear
when I play certain video files.
Open the file in Windows Media Player. Ensure Windows Media Player is
configured to automatically download codecs.
If the correct codec is available, the file will play. Note that you must be
connected to the Internet to download the codec file.
If the correct codec is not available, check to see whether there is an
update available for Windows Media Player.
For more information, open Windows Media Player Help and search for
codec.
Error message: Files Needed
To Display Video Are Missing
or Corrupt.
1Click the Windows Vista start button, right-click Computer, and
then click Properties.
2Under Tasks, click Device Manager.
3Click the plus sign (+) next to Sound, video and game controllers.
4Right-click TV tuner (select models only), and then click Update Driver
Software.
5Select Search automatically for updated driver software.
6Follow the instructions to update the driver.
7If you are prompted, restart the computer.
Display (Monitor)
In addition to the information listed here, also refer to the documentation that came with your monitor.
Symptom Possible solution
Screen is blank, and monitor
power light is not lit.
Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the On button on the front of the monitor.
Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen
display visible again.
Press the Sleep button (select models only), or the Esc key on the keyboard, to
resume from sleep mode.
Press the On button to turn on the computer.
Inspect the monitor video connector for bent pins:
If any of the pins are bent, replace the monitor connector cable.
If no pins are bent, reconnect the monitor connector cable to the computer.

10 Troubleshooting and Maintenance Guide
Images on the screen are too
large or too small, or the
images are fuzzy.
Adjust the monitor resolution setting in Windows Vista:
1Right-click the desktop, and then click Personalize.
2Click Display Settings.
3Adjust Resolution as necessary.
Hard Disk Drive
Symptom Possible solution
Computer seems to be locked
up and is not responding.
Use the Windows Task Manager to close any programs not responding, or
restart the computer:
1Press the Ctrl, Alt, and Delete keys on the keyboard simultaneously.
2Click Start Task Manager.
3Select the program that is not responding, and then click End Task.
If closing programs does not work, restart the computer:
1Press the Ctrl, Alt, and Delete keys on the keyboard simultaneously.
2Click the arrow next to the red Shut Down button, and then click
Restart.
Or
1Press and hold the On button for 5 or more seconds to turn off the
computer.
2Press the On button to start the computer.
Error message: Hard disk
drive error.
Press the Help ? button on the keyboard to open the Help and Support Center,
or refer to the Limited Warranty and Support Guide to contact Support.
Display (Monitor) (continued)
In addition to the information listed here, also refer to the documentation that came with your monitor.
Symptom Possible solution

Troubleshooting Computer Problems 11
A
Hardware Installation
Symptom Possible solution
A new device is not
recognized as part of the
system.
Install the device driver from the CD provided with the device, or download
and install the driver from the device manufacturer’s Web site.
You may need an updated driver for Windows Vista. Contact the device
vendor directly for an update.
For HP peripherals, visit the HP Web site. For details, refer to the Limited
Warranty and Support Guide for details.
Ensure that all cables are properly and securely connected and that the pins in
the cable or connector are not bent.
Turn off the computer, turn on the external device, and then turn on the
computer to integrate the device with the computer.
Restart the computer, and follow the instructions for accepting the changes.
Disable the automatic settings in the operating system for the card, and choose
a basic configuration that does not cause a resource conflict.
You can also reconfigure or disable devices to resolve the resource conflict.
A new device does not work. To install or uninstall a device driver, you must be logged in
with administrative privileges. If you need to switch users,
click the Windows Vista start button, click the Arrow
button next to the Lock button, and then click Switch User. Choose a user
with administrative privileges.

12 Troubleshooting and Maintenance Guide
A device does not work after
installing a new device.
To resolve a device conflict, you may need to disable one of the devices or
uninstall an old device driver:
1Click the Windows Vista start button, right-click Computer, and
then click Properties.
2Under Tasks, click Device Manager.
3Click the plus sign (+) next to the problem device and check for
exclamation points in a yellow circle near the device icon. The
exclamation point means there is a device conflict or problem with the
device. Exclamation points do not always appear when a device is not
working properly.
4If you have removed a hardware device, and the device driver is listed in
the Device Manager, this may be causing the device conflict. To uninstall
the old driver so that the new device driver works properly, right-click the
device, click Uninstall, and then click OK.
5Double-click the name of the device, and then select Properties.
6Click the Resources tab to verify that there is a device conflict.
7Click the General tab to see whether your device is enabled and working
properly. If it is available, click the Troubleshoot button, and follow the
onscreen instructions in the device troubleshooter wizard.
8Restart the computer. Click the Windows Vista start
button, click the Arrow button next to the Lock
button, and then click Restart.
Hardware Installation (continued)
Symptom Possible solution

Troubleshooting Computer Problems 13
Internet Access
Symptom Possible solution
I cannot connect to the
Internet.
Verify Internet settings, or contact your Internet Service Provider (ISP) for
assistance.
Verify that you are using the proper cables for your Internet connection type.
Your computer may have a modem and an Ethernet network adapter (also
called a network interface card, or NIC). A modem uses a standard telephone
cable to make a dial-up connection. A NIC uses a network cable to connect to
a local area network (LAN). Do not connect a telephone cable to the NIC. Do
not plug a network cable into a telephone service line; doing so may damage
the NIC.
For more information about connecting to the Internet, press the Help ? button
on the keyboard to open the Help and Support Center.
Verify that the Web browser is installed and set up to work with your ISP.
Run the wireless setup wizard:
1Click the Windows Vista start button, and then select Network.
2In the Network window, click Network and Sharing Center.
3In the Network and Sharing Center window, click Set up a connection
or network to open the wizard.
4Follow the onscreen instructions.
If your system has external antennas, try to move the antenna to a better
position. If the antenna is internal, try to move the chassis.
Try to connect again later, or contact your ISP for assistance.
I cannot automatically start
Internet programs.
Log in to your ISP, and start the desired program.
Web pages load slowly. Verify that the correct modem speed and COM port are selected:
1Click the Windows Vista start button, and then click
Control Panel.
2Click Hardware and Sound.
3Double-click Phone and Modem Options.
4Click the Modems tab, and then click the Properties button.
5In the Device status area, verify the modem is working properly.
Note that Web pages do not always load as quickly as files stored on your
computer. Web pages may also load slowly if there is a high demand for the
Web site at that time.

14 Troubleshooting and Maintenance Guide
The AOL program opens even
when it is not being used.
You may want to remove the AOL program.
To uninstall AOL:
1Click the Windows Vista start button, and then click
Control Panel.
2Click Uninstall a program.
3Select America Online, click Uninstall, and then follow the onscreen
instructions.
NOTE:
Removing the AOL program will not cancel your account with AOL.
My Internet browser home
page changed to something
Ididnotwant.
You may have spyware on your computer. Spyware is software that usually
runs silently in the background on your computer, collecting and sending
information about you and your use of the computer to another person or
system on the Internet.
You can find and remove spyware from your computer by using any one of a
number of software programs available for this purpose, including Windows
Defender.
To scan for spyware by using Windows Defender:
1Click the Windows Vista start button, All Programs, and then
click Windows Defender.
2Click Scan.
Many of the popular virus protection programs also include tools that scan for
and remove spyware from your computer.
To avoid getting spyware on your computer:
Do not install programs if you are not sure they come from reputable
companies. Check the company Web site carefully for information about
what is included with the program.
Do not automatically click Yes when a download window asks if it is OK
to install a program on your computer. Read the message in the window
and make sure it is a software program that you really want.
Unwanted pop-up
advertisements display on my
computer when connected to
the Internet.
This is typically caused by adware or advertising-supported software.
You can configure your Web browser to block pop-ups. For example, in
Internet Explorer, click Tools, and then click Pop-up Blocker.
To remove adware from your computer, use the antispyware/adware program
included on your computer (select models only), or use any number of
available software programs that remove adware programs.
Note that many of the popular antivirus programs have tools that scan for and
remove adware from your computer.
Internet Access (continued)
Symptom Possible solution

Troubleshooting Computer Problems 15
Keyboard and Mouse
Symptom Possible solution
Keyboard commands and
typing are not recognized by
the computer.
Turn off the computer by using the mouse, reconnect the keyboard to the back
of your computer, and then turn on your computer.
Keyboard Print button does
not work.
Use the Print menu item in the program (usually located on the File menu).
Cursor responds slowly to
mouse movement.
If you have a rollerball mouse, clean the roller ball. For detailed cleaning
instructions, go to: http://www.hp.com/support
Select your country/region and language, search on your computer model
number, and then search on the keyword cleaning.
For a mouse with a roller ball, use a mouse pad or other rough surface under
the mouse. For an optical mouse, try a less reflective surface under the mouse.
I cannot move the cursor using
the arrow keys on the number
key pad.
Press the Num Lock key. The Num Lock light should not be on if you want to use
the arrow keys on the number key pad.
Cursor moves only vertically
or horizontally (or it does not
move smoothly on the screen).
Remove the rollerball cover from bottom of mouse (rotate it counterclockwise),
remove the ball, and clean it with a damp, lint-free cloth (not paper). Also
clean the rollers on which the ball moves.
Optical mouse does not track
the cursor well.
Place the mouse on a mouse pad or white sheet of paper, or gently wipe the
light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).
Cursor moves too fast or
too slow.
Adjust the cursor speed:
1Click the Windows Vista start button, Control Panel, Hardware
and Sound, and then click Mouse.
2Click the Pointer Options tab.
3Adjust the Motion slider toward Slow or Fast to decrease or increase
the speed at which the cursor responds to mouse movement.
4Click OK.

16 Troubleshooting and Maintenance Guide
Wireless keyboard or mouse
does not work or is not
detected.
Check for these problems:
Ensure the mouse and keyboard are within range of the receiver.
IMPORTANT: The keyboard and mouse must be next to the
HP TouchSmart PC, within 12 inches and away from interference with
other devices.
Replace the batteries in the keyboard and mouse.
Turn the devices over, take off the battery cover, remove the old batteries,
and insert new alkaline batteries. Do not use rechargeable batteries.
Ensure the mouse is not in suspend mode, which occurs after 20 minutes of
inactivity. Click the left mouse button to reactivate it.
Resynchronize the keyboard and mouse to the receiver:
1Plug the receiver into a USB port on the computer.
If you have a choice, use a USB port on the front of the computer.
2Push the Connect button (a) on the receiver (which is also the LED light),
and hold it for 5 to 10 seconds until the blue light starts to flash.
3Check that the mouse is on, and push and hold the Connect button (b) on
the underside of the mouse until the blue LED on the receiver stops
flashing.
NOTE: The receiver connection session times out after 60 seconds. To ensure
the connection was established, and that the receiver did not time out instead,
move the mouse and check for response.
Keyboard and Mouse (continued)
Symptom Possible solution
a
b