HP Vectra XE320 User manual

troubleshooting
guide
hp vectra xe320
hp business pcs
www.hp.com/go/vectrasupport

Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential damages in connection with
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Corporation.
HP France
Business Desktop Division
38053 Grenoble Cedex 9
France
© 2002 Hewlett-Packard Company

3 Troubleshooting Guide
Table of Contents
If You Have a Problem
What to Do First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
My PC Doesn’t Start Properly . . . . . . . . . . . . . . . . . . . . 11
My PC Isn’t Working Properly . . . . . . . . . . . . . . . . . . . . . 13
Hardware Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
My PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . 19
Startup Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 26
Need More Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diagnose Your Hardware (e-Diagtools). . . . . . . . . . . . . . . 28
Recovery CD-ROMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Clearing Your PC’s CMOS (BIOS) Settings. . . . . . . . . . . . 31
Your PC’s BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessing Components in the PC . . . . . . . . . . . . . . . . . . 34
Support and Information Services . . . . . . . . . . . . . . . . . . 37
HP Customer Care Center Phone Numbers. . . . . . . . . . . . 38

Troubleshooting Guide 4
Important Safety Information
If you are in any doubt that you can lift the equipment safely, do not try to move it without help.
For your safety, never remove the PC's cover without first removing the power cord from the power
outlet and any connection to a telecommunications network. If a Power Protection Device is fitted to
your PC, you must shut down your computer using the on/off switch, then remove the power cord before
removing the PC’s cover. Remove the Power Protection Device cables before any servicing operation.
Always replace the cover before switching the PC on again.
To avoid electric shock, do not open the Power Supply Unit. There are no serviceable parts inside. For
your safety only replace with a Power Supply Unit provided by HP Support Services.
Ensure that the electrical power requirements of your PC (refer to the label on the Power Supply Unit)
can be suitably provided by your electrical installation.
There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to
recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type,
as recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain
any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in
household waste. Please return used batteries either to the shop from which you bought them, to the
dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in
the correct way. Returned batteries will be accepted free of charge.
If you have a modem:
Do not attempt to connect this product to the phone line during a lightning storm. Never install
telephone jacks in wet locations unless the telephone line has been disconnected at the network
interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid
using a telephone (other than a cordless type) during an lightning storm. There may be a risk from
lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications board without first removing the connection to the
telephone network.
Use minimum Nº 26 AWG wire for telephone cable.
Some parts inside the computer may be hot, please wait for them to cool down before touching them.

5 Troubleshooting Guide
Vectra XE320 Information Roadmap
Use the icon in Acrobat Reader to search for information in this PDF.
The following types of information are available for HP Business PCs:
Troubleshooting Guide
See the HP Troubleshooting Guide (this document).
The HP Troubleshooting Guide will help you solve problems with your HP Business PC. It is available in
PDF format on the HP support web site (www.hp.com/go/vectrasupport). The HP
Troubleshooting Guide will help you:
•Find out what to do first if you encounter a problem with your computer
•Identify the problem area and provide a possible solution
•Find further HP service and support if you still can’t solve the problem.
•Collect relevant information on your computer before contacting support.
Technical Reference
See the HP Technical Reference Manual.
The HP Technical Reference Manual, available in PDF format on the HP support web site
(www.hp.com/go/vectrasupport), provides information on:
•Your computer’s hardware components
•The drivers, software and BIOS used in your computer.
Installing, Configuring, Upgrading
See the HP Upgrade Guide or the HP Service Handbook Chapter.
The HP Upgrade Guide will help you upgrade and replace components in your HP Business PC,
including the hard drive, memory, battery, power supply, and optical inch drives. More information is
available on the HP support web site (www.hp.com/go/vectrasupport).
The HP Service Handbook Chapter, available in PDF format on the HP support web site
(www.hp.com/go/vectrasupport), provides information on:
•HP Business PC configurations
•Replacement parts
•Available accessories.

Troubleshooting Guide 6
Discover and use your product
See the HP Quick Start card and HP Quick User’s Guide.
The HP Quick Start card provided with your HP Business PC will help you:
•Set up and begin using your HP Business PC for the first time
•Upgrade and replace components in your HP Business PC, including the hard drive, processor
memory, add-on cards and optical drives. More information is available on the HP support web site
(www.hp.com/go/vectrasupport).
•Find out where to get more information.
The HP Quick User’s Guide provided with your HP Business PC includes basic troubleshooting
information, technical specifications, warranty and legal information.
Your computer’s online information
Your computer may contain online help information on the hard disk, such as:
•Troubleshooting and how to use HP Instant Support
•Linking to useful HP web sites.
If your computer is running Windows XP then you can access the Help and Support Center (HSC) via the
Start menu. HSC is an application which centralizes help topics, tutorials, troubleshooting etc.
Information on the hp support web site
Refer to the HP support web site (www.hp.com/go/vectrasupport) for a wide range of information,
including:
•Downloadable documentation
•Service and support options
•The latest BIOS, drivers and utilities
•Answers to Frequently Asked Questions.
System recovery CD-ROMs
Used for a full system recovery or alternative OS installation. Includes instructions on how to recover
your preloaded software including operating system, drivers and utilities.
Information on the HP Vectra Support Web Site
Go to the HP Vectra support web site (www.hp.com/go/vectrasupport) for a wide range of
information, including:
•Downloadable documentation
•Service and support options
•The latest BIOS, drivers and utilities
•Answers to Frequently Asked Questions.

7 Troubleshooting Guide
Finding Information
Use the following table to determine where to locate particular types of information:
Type of Information Location
•Support phone numbers
•Technical support contact information
•Warranty information
Quick User’s Guide
•How to set up your computer Quick Start Card (details)
Quick User’s Guide (general information)
•Operation of your computer Operating system and application manuals
•Diagrams and detailed instructions on installing add-on devices
•Internal wire connections for adding hard drives, CD-ROM, etc.
•Memory expansion and replacing devices
Upgrade Guide (when provided)
•LAN configuration
•LAN controller
Technical Reference Manual
•Identifying the problem
•Information on errors
•Problem solving
•Troubleshooting
Troubleshooting Guide (this document)
•Parts list
•Accessories list
Service Handbook Chapter
•BIOS
•Connectors
•IRQ
•POST setup
•Specifications
•System board layout
•Technical diagrams
Technical Reference Manual

Troubleshooting Guide 8

Status
If You Have a Problem

If You Have a Problem
10 Troubleshooting Guide
What to Do First
Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do
not rush into them. Use the following checklist to see where you can find help.
Is the problem hardware- or software-
related? •Run HP e-Diagtools to see whether you have a hardware
or software problem (refer to page 28).
Is the problem related to an
application? •Refer to the application’s online and/or printed
documentation. You can also check the software
manufacturer’s web site
Check for viruses? •Your problem might be caused by a virus. Use your
antivirus software to check for viruses. It is
recommended that you run a thorough check on your
entire system.
Is the problem with Windows? Yes
Refer to Windows Help, accessed by selecting Help from
the Windows Start menu.
No
•For other help, refer to the troubleshooting sections
starting on page 11 or the Frequently Asked Questions
starting on page 26.
Still Need Help? •Collect information on your PC (see page 37) then
contact your authorized support provider. For Customer
Care Center numbers, refer to page 38.
•For a wide range of information and support, refer to the
HP Web at:
www.hp.com/go/vectrasupport.
•For information on your warranty, refer to the Quick
User’s Guide provided with your PC or the HP Web at:
www.hp.com/go/vectrasupport.

If You Have a Problem
11 Troubleshooting Guide
My PC Doesn’t Start Properly
The PC Doesn’t Power On
Have you checked that... How
The PC’s power cord is correctly connected Connect the power cord to a grounded power outlet and to the PC
The PC’s power outlet is working Plug another device into the power outlet and check that it works
The PC’s voltage switch is correctly set 1Disconnect the power cord.
2 Select the correct setting on the voltage switch located beside the
power connector in the rear of the PC.
3 Reconnect the power cord.
4 Start the PC.
You did not hear a series of beeps when you turned
the PC on If you hear a series of beeps when you turn the PC on, refer to
page 21.
The PC’s power-on LED lights when you press the
On/Off switch If the LED does not light, check that the status panel connector is
connected correctly to the system board, refer to page 35.
The PC’s power supply is not in protected mode nor
is there a problem with ACPI power mode (after a
power failure for example)
1Disconnect the power cord.
2 Wait for 20 seconds.
3 Reconnect the power cord.
4 Start the PC.
Advanced Troubleshooting
The problem is not being caused by an internal
device 1Disconnect the PC’s power cord.
2 Remove the PC’s cover (refer to page 34).
3 Remove internal power connectors from all internal devices.
4 Reconnect the PC’s power cord.
5 Reconnect the power connectors one by one to the internal devices
to see which device is defective.
6 Contact your authorized support provider.
The power supply is working properly 1When you power on the PC, check that the light on the On/Off button
comes on and that you hear the power supply fan.
2 If nothing happens, contact your authorized support provider. The
original power supply unit may have to be replaced.
If the problem persists, contact your authorized support provider
The Power-On Self Test Displays an Error
An on-screen error or a series of beeps when the PC starts means there is a configuration problem
Have you checked that... How
The part of your configuration with which the
Power-On Self Test has detected an error For more specific troubleshooting information, refer to “Software Problems” on page 18
If you still have a problem Run HP e-Diagtools (refer to page 28)

If You Have a Problem
12 Troubleshooting Guide
The PC Beeps During Startup but the Screen Remains Blank
These beeps indicate errors in the very early stages of the boot sequence
Have you checked that... How
Your memory modules are of the correct type 1Disconnect the PC’s power cord.
2 Remove the PC’s cover (refer to page 34).
3 Replace the memory module with a known working memory module.
4 Reconnect the PC’s power cord and start up the PC.
The expansion card you have installed is
compatible 1Disconnect the PC’s power cord.
2 Remove the PC’s cover (see page 34).
3 Remove the expansion card (see the HP Vectra XE320 Upgrade Guide,
details on page 5).
4 Reconnect the PC’s power cord and start up the PC.
That you have not made any changes to the PC’s
Setup program that may be causing the problem 1Press F8 just after the computer powers-on, then select Enter
Setup. Refer to page 30 for more information.
2 Reload the default Setup values by pressing F9.
3 Press F10 to exit the Setup program saving changes.
For a list of beep codes, see “Pre-boot Diagnostics (beep codes)” on page 21.
If the problem persists, contact your authorized support provider
You Get a “non-system disk” or ”operating system not found” Message
Have you checked that... How
You didn’t leave a non-bootable floppy disk in
your floppy drive when you started the PC 1Check for a non-bootable floppy disk in the floppy drive.
2 Remove the floppy disk if there is one in the drive.
3 Restart the PC.
The device boot order is correct in the Setup
program 1Press F8 just after the computer powers-on, then select Enter
Setup. Refer to page 30 for more information.
2 Reload the default Setup values by pressing F9.
3 Press F10 to exit the Setup program saving changes.

If You Have a Problem
13 Troubleshooting Guide
My PC Isn’t Working Properly
The PC is Stuck in Sleep Mode
Have you checked that... How
The PC is really stuck 1Press any key on the keyboard. Wait for a minute to see if the PC
wakes up.
2 Press the power button once and, if the power LED stops blinking,
wait for one minute.
3 Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
4 Unplug the PC’s power cord, wait for a few seconds then plug it in
again. If your PC does not restart automatically, press the On/Off
button.
The PC Freezes All of a Sudden
Have you checked that... How
One of your applications has not crashed 1Try pressing the CTRL + ALT + DEL keys simultaneously.
A window appears showing the applications currently running. One
of these may be marked as Not Responding.
2 Select the application and click on the End Task button.
3 Restart the program to see if it is working normally.
4 If it does not work normally, restart the PC and try again.
There is not a hardware problem 1Run e-Diagtools (refer to page 28).
2 If the problem persists, try removing any added memory or
expansion cards.
You have installed enough memory in your PC.
It is recommended that you install 128MB of RAM to
run Windows 2000 or Windows XP on your PC.
Installing less than this may cause problems running
applications.
1Restart your PC.
2 Press F8 just after the computer powers-on, then select Enter
setup. Check the information on RAM, then press Esc and select
Exit discarding changes.
The processor in your PC has not overheated. 1Disconnect the PC’s power cord.
2 Remove the PC’s cover (see page 34).
3 Make sure the heatsink fan connector is properly connected. Refer
to the HP Vectra XE320 Upgrade Guide (see page 5).
4 Restart your PC and check whether the PC displays an error with
the heatsink fan when it boots.
I Can’t Shut Down My PC
Have you checked that... How
The PC did not hang when you tried to shut it down 1If you can’t shut down and restart the PC normally, press in the
power button for 5 seconds. The PC will shut down. Note that any
unsaved data will be lost.
2 Unplug the power cord from your PC, wait for a few seconds and
then plug it in again. Your PC will restart automatically.
The PC will not shut down if you press the power
button 1Save all data and exit all programs (if you can).
2 Press the power button and keep it pressed for 5 seconds. The PC
will turn off.

If You Have a Problem
14 Troubleshooting Guide
Hardware Problems
This section provides information on how to solve problems with your keyboard, monitor, drives or
printer.
WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover
to check the cable connections or jumper settings.
To avoid electrical shock and harm to your eyes by laser light, do not open the laser module of the CD-ROM. The laser
module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to
the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product.
The Keyboard Doesn’t Work Properly
Have you checked that... How
The keyboard cable is correctly connected Plug the cable into the correct connector on the back of the PC. Color coding
is used for easy matching.
The keyboard is clean and no keys are stuck
down Check all keys are at the same height, and none are stuck.
The keyboard itself is not defective Either replace the keyboard by a known working unit or try the keyboard
with another PC.
The keyboard settings are not causing a problem Select Settings Control Panel Keyboard from the Start menu
to view your keyboard settings
You are using the latest BIOS for your PC Download the latest BIOS and instructions for its installation from HP’s Web
at: www.hp.com/go/vectrasupport
You didn’t spill anything on the keyboard Clean the keyboard with a damp cloth. Do not wet it.
There’s a Problem with the Hard Disk
Have you checked that... How
The disk is not damaged in some way Run ScanDisk and Disk Defragmenter to see if they detect a problem with
the hard disk drive. To access these utilities, select Programs (All
Programs for Windows XP) Accessories System Tools from the
Start menu.
You have not disabled the option to boot your PC
from the hard drive in the Boot menu of the
Setup program
Press F8 just after the computer powers-on, then select Enter Setup and
go to the Boot menu.
The hard disk drive has been detected Press F8 just after the computer powers-on, then select Enter Setup. In
the Main menu, you should see a hard disk drive declared in the Primary
Master field.
Advanced Troubleshooting
All the hard drive’s internal connections and both
ends of the status panel are correctly connected Check that the drive’s power and data cables are correctly connected at both ends (hard drive and system board). Refer to the HP Vectra XE320
Upgrade Guide (details on page 5).
The jumpers on the hard drive are set correctly Check that the jumpers on the hard drive are in CS (cable select) mode.

If You Have a Problem
15 Troubleshooting Guide
The Monitor Doesn’t Work Properly
The PC’s power indicator light works but the monitor remains blank
Have you checked that... How
The monitor is switched ON (LED is on) Refer to the monitor manual for an explanation of the LED signals (green,
orange, or blinking)
The monitor’s power cord is correctly connected Connect the power cord – ensure it is plugged into a working grounded
power outlet and into the monitor
The monitor (video) cable is correctly connected Connect the monitor (video) cable – ensure it is properly connected to both
the PC and the monitor
The monitor’s brightness and contrast settings
are correctly set Check the settings using the monitor’s OSD (on-screen display) or using
controls on the front of the monitor
There is an image during boot but then the screen goes blank
Have you checked that... How
The monitor settings in your PC are compatible
with your monitor •Restart the PC. The PC opening screen is displayed.
For Windows 2000, when prompted, press F8 and then start the PC in
VGA mode.
For WIndows XP, press F8 just after the opening screen disappears,
then start the PC in safe mode.
When the PC has started, double-click on the Display icon in your PC’s
Control Panel, then click on the Settings button. Use the sliding
control to reset the resolution.
•For other operating systems, refer to your operating system’s
documentation.
The picture breaks up, rolls, shudders or blinks
Have you checked that... How
The monitor is correctly connected or set up •Check the video cable connections to the PC
•Check that there is no interference from a fluorescent light or fan
All the hardware is working correctly Run e-Diagtools (refer to page 28)
A Newly Installed Device Is Not Recognized
Have you checked that... How
The device is installed or connected properly •Expansion cards:
Check that expansion cards are properly seated in their slots
•Internal devices:
Check any internal cables for bent pins and poor connection
•External devices:
Check any connections to external devices for bent pins or poor
connection
If it is an external device, that it is switched on •Press the device’s power button if there is one, and check that the
power cable is correctly connected

If You Have a Problem
16 Troubleshooting Guide
There’s a Problem with the Floppy Drive
Have you checked that... How
You are using a formatted floppy disk and it is
inserted correctly You will receive an on-screen error if the diskette is not properly formatted
The floppy disk is clean Use a floppy disk cleaning kit (see your PC dealer)
The Setup program is correctly configured for
your floppy drive Press F8 just after the computer powers-on, then select Enter Setup
and in the Main menu you should see 1.44M 3.5in. in the Drive A field.
The hardware is working properly Run e-Diagtools to see if it detects a problem with the floppy drive (refer to
page 28)
Advanced Troubleshooting
The drive’s power and data cables are correctly
connected Check that the drive’s power and data cables are correctly connected at both ends (floppy drive and system board). Refer to the HP Vectra XE320
Upgrade Guide (details on page 5).
There’s a Problem with the CD-ROM Drive
Have you checked that... How
There is a CD-ROM inserted in the drive •Click on the drive letter assigned to your drive in Windows Explorer. If
you receive a message such as D:\ is not accessible/device is not
ready, this means there is no disc in the drive.
•Open the drive and check whether there is a disc inside.
The Setup program is correctly configured for
your drive Press F8 just after the computer powers-on and select Enter Setup,
then:
•In the Main menu, you should see a CD-ROM drive declared in the
Secondary Master or Secondary Slave field.
•Go to the Boot menu. If you intend to boot from the CD-ROM drive
you should place (ATAPI) CD-ROM Drive before Hard Drive in the
Setup Boot Device Priority field.
The hardware is working properly Run e-Diagtools to see if it detects a problem with the drive (refer to page
28).
The Local Bus IDE Adapter item is correctly
configured in the Setup program Press F8 just after the computer powers-on, then select Enter Setup. In
the Advanced menu, make sure you have selected Both in the Local
Bus IDE Adapter field.
Advanced Troubleshooting
All cables (data, power and audio) have been
properly connected both to the CD-ROM drive
and to the system board.
Check that the drive’s power and data cables are correctly connected at
both ends (drive and system board). Refer to the HP Vectra XE320 Upgrade
Guide (details on page 5).
The jumpers on the drive are set correctly Check that the jumpers on the drive are in CS (cable select) mode

If You Have a Problem
17 Troubleshooting Guide
The CD-ROM Drive Doesn’t Open
If you have difficulty removing a disc from the CD-ROM drive (during a power failure for example), you can use the manual eject button.
1With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button.
Note: The location of the manual eject button may vary.
2 The CD-ROM drive door will be released, opening slightly. Carefully pull it open fully and retrieve the CD.
3 To close the CD-ROM drive door, push it gently closed without forcing it. The CD-ROM drive door may not close completely until it is fully
functional (for example, when the power comes back on).
The Printer Doesn’t Work
The Printer Will Not Print
Have you checked that... How
The printer is on Check the power and data cables are correctly connected. Press the
printer’s power button.
There is paper in the printer Check the printer’s paper tray
You didn’t plug in the printer’s parallel data cable
(where applicable) when the PC was already on 1Shut the PC down, then restart it.
2 Try to print again.
The correct printer driver is installed Check that the correct printer driver is installed on your PC by clicking on
the Start menu, then selecting Settings Printers. Your printer’s
driver should be displayed in the Printers window.
The printer is configured correctly •Windows 2000: Click on the Start menu, then select Settings
Printers. Right-click on the icon for the printer you want to use and
ensure that Set as default is selected and that the printer is set to
work online.
•Windows XP: Click on the Start menu, then select Printers and
Faxes. Right-click on the icon for the printer you want to use and
ensure that Set as Default Printer is selected and that the printer is
set to work online.
•If the printer is on your network, you can set it up by browsing for it in
Network Neighborhood (Windows 2000) or My Network Places
(Windows XP), clicking on the printer’s icon, then clicking on Install in
the File menu.
•Print out a test page to test the printer.
The parallel port is configured correctly in the
PC’s Setup program 1Restart the PC.
2 Press F8 just after the computer powers-on, then select Enter
Setup. Check the correct setting is selected under I/O Device
Configuration Parallel Port in the Advanced menu.
3 This setting should be Auto.
The Printer Prints Garbled Information
The correct printer driver is installed Check that the correct driver is installed on your PC by clicking on the
Start menu, then selecting Settings Printers (Windows 2000) or
Printers and Faxes (Windows XP). The driver for your printer should be
displayed in the window that appears.
The printer’s data cables are connected properly Check the cables and, if it still does not work, check the product
documentation

If You Have a Problem
18 Troubleshooting Guide
Software Problems
My Software Won’t Run
Have you checked that... How
There is no information about what is
going on in the accompanying
documentation
Refer to the application software documentation and/or the operating system
documentation for guidance
The software has been correctly
installed 1Check for any error messages when you try to run the software.
2 Remove and then reinstall the software.
3 If the problem continues, contact the software manufacturer’s support services.
The Date and Time are Wrong
Have you checked that... How
The battery has not become discharged.
This may happen when the PC has been
unplugged for too long.
•Change the date and time by selecting Settings Control Panel
Date/Time from the Start menu (Windows 2000)or use the Setup program,
accessed by pressing F8 just after the computer powers-on, then select Enter
Setup.
•Change the date and time by selecting Control Panel Date and Time from
the Start menu (Windows XP).
If necessary, install a new battery. Refer to the HP Vectra XE320 Upgrade Guide
(details on page 5).
You Get the Message “Some necessary system files are corrupted”
Have you checked that... How
You didn’t delete any system files Reinstall the operating system or return the PC to its original factory configuration by
using the HP Image Creation & Recovery CD-ROM. Refer to page 28 for more
information.
Forgotten Your PC’s BIOS Password
Have you checked that... How
You have not forgotten the password
that has been set in the Setup program
to prevent unauthorized users from
starting your PC
1Ask your system administrator, if you have one, to remind you of the password.
2 If you cannot find out the password, clear passwords (see page 31). This will
allow the PC to start without a password.
Problems Using the Euro Symbol
Have you checked that... How
Your operating system and applications
support this feature Only the latest operating systems such as Windows 2000 and Windows XP, provide integrated support for the Euro symbol (in certain languages only).
For more information on how to enable support of the Euro symbol, refer to
Microsoft’s website at: www.microsoft.com/windows/euro.asp.
The font you are using supports the
Euro symbol If the symbol is supported by a particular font, you will see it in the Character Map,
accessible by selecting Programs or All Programs Accessories System
To o l s Character Map (Windows 2000 or Windows XP).

If You Have a Problem
19 Troubleshooting Guide
My PC Has an Audio (Sound) Problem
No Sound When Running Applications
Have you checked that... How
The volume, mute, and balance settings are correct Refer to the operating system documentation for more information
Advanced Troubleshooting
The problem is not caused by a hardware conflict.
Hardware conflicts occur when two or more
peripheral devices compete for the same signal lines
or channels. Conflicts between your audio interface
and a peripheral device might be due to the settings
of the I/O addresses, IRQ or DMA channel.
Check the settings of the audio interface and other accessories in your
system.
No Sound When Playing a Multimedia or Audio CD
Have you checked that... How
The volume control on the CD-ROM drive is
correctly set Turn up the volume dial on the front of the drive
If you are using headphones or speakers:
•they are connected to the correct socket (at the
rear of the PC)
•the operating system volume controls are
correctly set.
•Connect the headphones or speakers to the correct socket on the rear
panel of the PC. Note that your system settings may not allow you to
use the headphones socket on the front of the CD-ROM drive to listen
to audio.
•Double-click on the speaker icon on the taskbar, then set the required
volume with the volume slider
The audio cable for the CD-ROM drive is correctly
connected to the connector on the system board
(note that this only applies to Linux models)
Refer to page 35 for the position of the connector on the system board.
If you want to use the headphone socket on your
CD-ROM/DVD-ROM drive, you need to set your PC’s
audio mode to analog. This will prevent playback
from the PC’s internal audio subsystem and is not
recommended.
To enable your CD-ROM drive in Analog mode (on Windows 2000 or XP)
select (Settings) Control Panel from the Start menu. Select
System Hardware Device Manager, then click on DVD/CD-
ROM drive and right-click on the device you want to configure. Uncheck
the Enable digital CD Audio for this CD-ROM device box, then
restart your PC.
To change your Windows Media Player settings to Analog mode, open
Windows Media Player:
•Windows 2000: Select To o l s Options, then click on CD
Audio. Uncheck the Digital Playback box. Click OK.
•Windows XP: Select Tools Options Devices, then select
Properties. In Playback, check the Analog box. The settings will
take effect next time you open Windows Media Player.
Note: Analog mode is not the recommended mode.
A New Add-On Sound Card Does Not Work
Have you checked that... How
You have disabled the integrated sound features on
your PC as required To disable integrated sound (in Windows 2000), select Control Panel from the Start menu, then click on Multimedia (or Sounds and
Multimedia for Windows 2000). Click on the Audio Device icon,
then select the Do not use audio features on this device radio
button.

If You Have a Problem
20 Troubleshooting Guide
There Is a Humming Noise
Have you checked that... How
The power grounding of your audio components is
adequate Plug all devices into adjacent power outlets (outlets within 5 cm/2 inches of each other), or use line filters
The PC Hangs While Recording
Have you checked that... How
You are not filling up your hard disk with
uncompressed digital audio. For example, one
minute of stereo sound recorded at a resolution of
44 kHz will occupy about 10.5 MB.
•Before recording, check that there is enough free space on your hard
disk.
•Data compression can reduce the space required. The A-law and m-
law hardware compression used by the audio interface enables the
sampling of sound at a resolution of 16-bits, but it generates the
same quantity of data as an 8-bit sample.
No Output From 8 or 16 Bit Digitized Sounds
Have you checked that... How
You do not have an interrupt conflict or that you
have not selected the wrong DMA channel Use your operating system’s audio control software to change the audio interface’s DMA channel or IRQ setting
Audio Input From Microphone Too Low
Have you checked that... How
The microphone specifications meet the
requirements of the 16-bit sound components. The
microphone should be a 600-ohm electret type.
Check the documentation that came with your microphone