HP Xw6400 - Workstation - 4 GB RAM User manual

HP xw6400 Workstation Service and Technical
Reference Guide

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© 2008Copyright Hewlett-Packard
Development Company, L.P.
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432077-005
Fifth Edition, April 2008

Table of contents
1 Product overview
Product features ................................................................................................................................... 2
Component view .................................................................................................................. 2
Front panel components ..................................................................................................... 3
Rear panel components ...................................................................................................... 4
Serial number and COA label location ................................................................................. 4
Product specifications ......................................................................................................................... 6
Power supply ....................................................................................................................... 6
Standard power supply ....................................................................................... 6
Power supply description .................................................................... 6
Power supply specifications ............................................................... 8
Power consumption and cooling ........................................................ 8
System fans ....................................................................................... 9
Resetting the power supply ............................................................... 9
80Plus power supply ......................................................................................... 10
Power supply description .................................................................. 10
Power supply specifications ............................................................. 11
Power consumption and cooling ...................................................... 11
System fans ..................................................................................... 12
Resetting the power supply ............................................................. 13
Environmental specifications ............................................................................................ 13
PCI card slot power specification ....................................................................................... 13
ENERGY STAR ................................................................................................................................. 14
ENERGY STAR compliance .............................................................................................. 14
2 Installing or restoring the operating system
Installing the operating system and software ..................................................................................... 17
Microsoft Windows XP Professional and Vista Business .................................................. 17
Language selection ........................................................................................... 17
Creating recovery disks ..................................................................................... 17
Installing or upgrading device drivers ................................................................ 18
Linux-preinstalled workstations .......................................................................................... 18
Starting up the Linux operating system ............................................................. 18
Restoring the Linux operating system ............................................................... 18
Downloading the latest HP driver CD contents ................................ 18
Installing the operating system with the HP driver CD contents ....... 19
Upgrading device drivers .................................................................................. 19
Linux-enabled workstations ............................................................................................... 19
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Verifying hardware compatibility ....................................................................... 19
Installing the Linux operating system ................................................................ 19
HP software ........................................................................................................................................ 20
Restoring the Microsoft® Windows Vista™ operating system ........................................................... 20
The HP Backup and Restore (HPBR) process .................................................................. 20
Creating system recovery DVDs or CDs ........................................................... 20
Restoring from HPBR DVDs or CDs ................................................................. 20
Restoring directly from the recovery partition .................................................... 20
Reclaiming hard disk space from the recovery partition .................................................... 21
Ordering backup software .................................................................................................. 21
Restoring the Microsoft Windows XP operating system ..................................................................... 21
The RestorePlus! process ................................................................................................. 21
Creating a RestorePlus! CD .............................................................................. 22
Restoring from RestorePlus! CDs ..................................................................... 22
Restoring from RestorePlus! on the Recovery Partition .................................... 22
HP Backup and Recovery Manager restore points ............................................................................ 22
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs .......... 23
Restoring from the HP Backup and Recovery Manager restore point on the Recovery
Partition .............................................................................................................................. 23
Protecting the software ....................................................................................................................... 23
Ordering backup software .................................................................................................................. 23
3 System management
Computer Setup (F10) Utility .............................................................................................................. 25
BIOS ROM ......................................................................................................................... 26
Using the Computer Setup (F10) Utility ............................................................................ 26
Computer Setup (F10) Utility menu .................................................................................. 27
Desktop management ........................................................................................................................ 35
Initial configuration and deployment .................................................................................. 35
Remote system installation ................................................................................................ 35
Updating and managing software ..................................................................................... 36
HP Client Manager Software ............................................................................. 36
Altiris Client Management Solutions ................................................................. 36
System Software Manager ................................................................................ 37
Proactive Change Notification ........................................................................... 37
Subscriber’s Choice .......................................................................................... 37
ROM flash .......................................................................................................................... 37
Remote ROM Flash .......................................................................................... 38
HPQFlash .......................................................................................................... 38
FailSafe Boot Block ROM ................................................................................. 38
Replicating the setup ......................................................................................... 39
Copying to a single workstation ........................................................ 39
Copying to multiple workstations ...................................................... 40
Dual-State Power Button ................................................................................... 41
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HP support website ........................................................................................... 41
Building blocks and partners ............................................................................. 41
Asset tracking and security ................................................................................................ 42
Password security ............................................................................................ 43
Establishing a setup password using the Computer Setup (F10)
Utility ................................................................................................. 43
Establishing a power-on password using workstation setup ............ 44
Entering a power-on password ........................................................ 44
Entering a Setup Password .............................................................. 44
Changing a power-on or setup password ......................................... 45
Deleting a power-on or setup password ............................................................ 45
National keyboard delimiter characters ............................................ 45
Clearing passwords .......................................................................... 46
Hood sensor (smart cover sensor) ................................................................... 46
Setting the hood sensor protection level ......................................... 47
Hood lock (Smart cover lock) (optional) ............................................................ 47
Locking the hood lock (Smart cover lock): ........................................ 47
Unlocking the hood lock (Smart cover lock): .................................... 47
Using the FailSafe key ...................................................................... 48
Clearing Passwords .......................................................................... 48
Cable lock provision (optional) .......................................................................... 48
Security lock (optional) ...................................................................................... 48
Universal chassis clamp lock (optional) ............................................................ 48
Hood lock (Smart cover lock) (optional) ............................................................ 48
Hood sensor (Smart cover sensor) (optional) ................................................... 48
Access panel key lock ....................................................................................... 48
Fault notification and recovery ........................................................................................... 49
Drive Protection System .................................................................................... 49
ECC fault prediction and prefailure warranty .................................................... 49
Thermal sensor ................................................................................................ 49
4 Removal and replacement procedures
Observe warnings and cautions ......................................................................................................... 51
Service considerations ....................................................................................................................... 52
Read cautions, warnings, and safety precautions ............................................................. 52
Electrostatic discharge information .................................................................................... 52
Generating static ............................................................................................... 52
Preventing electrostatic damage to equipment ................................................. 53
Personal grounding methods and equipment .................................................. 53
Grounding the work area ................................................................................... 54
Recommended materials and equipment ......................................................... 54
Tools and software requirements ...................................................................................... 54
Screws ............................................................................................................................... 55
Special handling of components ........................................................................................ 55
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Cables and connectors ..................................................................................... 55
Hard drives ........................................................................................................ 55
Lithium coin cell battery ..................................................................................... 55
Customer Self-Repair ......................................................................................................................... 56
Predisassembly procedures ............................................................................................................... 57
System board components ................................................................................................................. 57
System board architecture ................................................................................................ 59
Removal and replacement of components ......................................................................................... 59
Disassembly order ............................................................................................................ 59
Security lock (optional) ...................................................................................................... 61
Cable lock (optional) .......................................................................................................... 62
Universal chassis clamp lock (optional) ............................................................................. 62
Side access panel ............................................................................................................. 63
Front Bezel ....................................................................................................................... 64
Bezel blanks ..................................................................................................................... 65
Top cover ........................................................................................................................... 65
Hood sensor (Smart cover sensor) .................................................................................... 66
Hood lock (Smart cover lock) (optional) ............................................................................. 67
Front panel I/O device assembly ...................................................................................... 67
Power button assembly and system speaker ................................................................... 68
Memory fan ....................................................................................................................... 69
System fan assembly ......................................................................................................... 71
Power supply ..................................................................................................................... 71
Memory ............................................................................................................................. 72
Memory module requirements .......................................................................... 72
Removing memory module ............................................................................... 72
Installing memory module ................................................................................. 73
Installing a DIMM .............................................................................................. 74
PCI Slots ............................................................................................................................ 74
PCI retainer ...................................................................................................... 75
Removing PCI retainer ..................................................................... 75
Installing PCI retainer ....................................................................... 75
PCI Express ..................................................................................................... 76
PCI removal ..................................................................................................... 77
PCI Express removal ....................................................................................... 78
PCI installation .................................................................................................. 79
PCI Express installation .................................................................................... 80
Front PCI card guide and fan removal (optional) .............................................................. 81
Battery .............................................................................................................................. 83
Power connections to drives ............................................................................................. 83
Optical drive ...................................................................................................................... 84
Replacing optical drive data cable .................................................................... 86
Diskette drive (optional) .................................................................................................... 86
Hard drive ......................................................................................................................... 88
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Replacing a hard drive ...................................................................................... 88
Removing a hard drive ..................................................................... 88
Installing a hard drive ....................................................................... 88
CPU heatsink .................................................................................................................... 91
Removing the CPU heatsink ............................................................................. 91
Replacing the CPU heatsink ............................................................................. 92
Processor .......................................................................................................................... 94
Removing the processor ................................................................................... 94
Replacing the processor ................................................................................... 95
System board ..................................................................................................................... 96
Removing the system board ............................................................................. 96
Replacing the system board .............................................................................. 97
Product recycling ................................................................................................................................ 97
5 System diagnostics and troubleshooting
E-Support ........................................................................................................................................... 99
Help & Support Center and E-Support .............................................................................. 99
Troubleshooting checklist ................................................................................................................. 100
LED color definitions ....................................................................................................................... 100
HP Insight Diagnostics Offline Edition .............................................................................................. 100
Key features and benefits ................................................................................................ 101
Theory of operation .......................................................................................................... 101
Diagnostic Utility on CD ................................................................................................... 101
Downloading the latest diagnostic utility .......................................................................... 102
User Interface .................................................................................................................. 102
Navigation ....................................................................................................... 102
Survey tab ....................................................................................................... 102
Test tab ........................................................................................................... 103
Status tab ......................................................................................................................... 103
Log tab ............................................................................................................................. 104
Help tab ........................................................................................................................... 104
Diagnostic error codes ..................................................................................................................... 104
Diagnostic LED codes ..................................................................................................... 104
Troubleshooting scenarios and solutions ......................................................................................... 106
Solving minor problems .................................................................................................. 106
Solving power supply problems ....................................................................................... 108
Testing power supply ...................................................................................... 108
Solving diskette problems ............................................................................................... 109
Solving ............................................................................................................................ 110
Solving display problems ................................................................................................ 112
Solving audio problems .................................................................................................. 113
Solving printer problems .................................................................................................. 114
Solving keyboard and mouse problems ........................................................................... 115
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Solving front panel component problems ........................................................................ 116
Solving hardware installation problems ........................................................................... 116
Solving network problems ............................................................................................... 117
Solving memory problems .............................................................................................. 119
Solving processor problems ........................................................................................... 120
Solving CD-ROM and DVD problems ............................................................................. 120
Solving Internet access problems ................................................................................... 121
Advanced error reporting .................................................................................................................. 122
Error reporting control ...................................................................................................... 122
Error classes .................................................................................................................... 123
POST and error messages ............................................................................................................... 123
Appendix A Appendix A — SAS devices
Supported SAS RAID configurations ................................................................................................ 131
SAS RAID 0 configuration ................................................................................................................ 131
SAS RAID 1 configuration ................................................................................................................ 132
SAS RAID 1E configuration .............................................................................................................. 133
Appendix B Appendix B — SATA devices
Attaching SATA HDDs .................................................................................................................... 135
Configuring system BIOS ................................................................................................................ 135
Creating RAID volumes .................................................................................................................... 136
Deleting RAID volumes .................................................................................................................... 136
Appendix C Appendix C — Connector pins
Connector pin descriptions ............................................................................................................... 139
Appendix D Appendix D — System board designators
Appendix E Appendix E — Routine care
General cleaning safety precautions ............................................................................................... 149
Maximizing the airflow ...................................................................................................................... 149
Cleaning the workstation case ......................................................................................................... 149
Cleaning the keyboard .................................................................................................................... 150
Cleaning the monitor ....................................................................................................................... 150
Cleaning the mouse ......................................................................................................................... 150
Appendix F Appendix F — Additional password security and resetting CMOS
Resetting the password jumper ........................................................................................................ 153
Clearing and Resetting the CMOS ................................................................................................... 154
Using the CMOS Button .................................................................................................. 154
Using Computer Setup to Reset CMOS .......................................................................... 155
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Appendix G Appendix G — Quick troubleshooting flowcharts
Initial troubleshooting ....................................................................................................................... 158
No power .......................................................................................................................................... 158
No power, part 1 .............................................................................................................. 159
No power, part 2 .............................................................................................................. 160
No power, part 3 .............................................................................................................. 160
No video ........................................................................................................................................... 161
No video, part 1 ............................................................................................................... 162
No video, part 2 ............................................................................................................... 162
No video, part 3 ............................................................................................................... 163
Error messages ................................................................................................................................ 164
Error messages, part 1 ................................................................................................... 165
Error messages, part 2 .................................................................................................... 165
Error messages, part 3 .................................................................................................... 166
No operating system loading ............................................................................................................ 167
No operating system loading from hard drive ................................................................................... 168
No operating system loading from hard drive, part 1 ....................................................... 169
No operating system loading from hard drive, part 2 ....................................................... 169
No operating system loading from hard drive, part 3 ....................................................... 170
No operating system loading from diskette drive ............................................................................. 171
No operating system loading from CD-ROM drive ........................................................................... 172
No operating system loading from network ...................................................................................... 173
Non-functioning device ..................................................................................................................... 174
Appendix H Appendix H — PCI bus layout
PCI bus layout and device list .......................................................................................................... 177
Appendix I Appendix I— Configuring SATA and PATA optical disk drives
Drive detection and assignment sequence ...................................................................................... 181
Workstation SATA port configuration rules ...................................................................................... 181
HP w9400 Workstation BIOS configuration ..................................................................... 181
HP xw8400/xw6400/xw4400 Workstation SATA configuration mode settings ................ 181
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xENWW

1 Product overview
This chapter presents an overview of the hardware components of the HP xw6400 Workstation.
●Product features on page 2
●Product specifications on page 6
●ENERGY STAR on page 14
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Product features
Component view
The following image shows a typical HP xw6400 workstation. Drive configurations can vary.
For complete and current information on supported accessories and components, see
http://partsurfer.hp.com.
Figure 1-1 Component view
Table 1-1 Component view
Item Description Item Description
1CPU heatsinks 9Speaker
2Memory module 10 PCI Express graphics card
3Power supply 11 Hard drive
4Top cover 12 Side access panel
5Optical drive 13 Processors
6Front bezel 14 System fans
7 Chassis 15 Memory fan
8 System board
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Front panel components
The following image shows a typical HP xw6400 Workstation. Drive configurations can vary.
Figure 1-2 Front panel components
Table 1-2 Front panel components
Item Symbol Description Item Symbol Description
1Optical drive 7Power button
2Optical drive activity light 8Hard drive activity light
3Optical drive eject button 9USB connectors (2)
45.25-inch drive bay 10 Headphone connector
53.5-inch drive bay 11 Microphone connector
6 Power on light 12 IEEE-1394a connector
(optional)
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Rear panel components
Figure 1-3 Rear panel components
Table 1-3 Rear panel components
Item Symbol Description Item Symbol Description
1 Universal chassis clamp slot 9 Cable lock slot
2 Side access panel key 10 Audio line-out connector (lime)
3 Padlock or cable loop 11 Microphone connector (pink)
4PS/2 mouse connector (green)
*
12 USB connectors (5)
5Parallel connector (burgundy) 13 Serial connector (teal)
6RJ-45 network connector 14 PS/2 keyboard connector
(purple)
7Audio line-in connector (light
blue)
15 Power cord connector
8 Graphics adapter 16 Built-In Self Test (BIST) LED
* The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral
devices.
Serial number and COA label location
Each workstation has two unique serial number labels. The serial number labels 1are located on the
side panel of the unit and on the rear panel 2. Keep this number available when contacting customer
4 Chapter 1 Product overview ENWW

service for assistance. Systems preinstalled with Microsoft® Windows® XP also have a certificate of
authentication (COA) label 2.
Figure 1-4 Serial number and COA label location
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Product specifications
The following table lists the physical dimensions for the HP xw6400 Workstation.
Table 1-4 Physical characteristics
Characteristic Description
Weight (typical
configuration)
16 kg (35 lb)
Tower dimensions 441 mm (17.4 in.) tall
165 mm (6.5 in.) wide
440 mm (17.3 in.) deep
Rack-mount dimensions
(top cover and foot removed)
165 mm (6.5 in.) tall, less than 4U
425 mm (16.75 in.) wide (fits in a standard 19-in. rack)
440 mm (17.3 in.) deep
Power supply
This section describes power supply specifications for the standard workstation power supply and for
the 80Plus optional power supply.
Standard power supply
Power supply description
Table 1-5 Power supply source voltages
Source
voltage
Description
+3.3V PCI, MCH, ICH5, PXH, LAN, SATA, and SAS hard drives, and on-board logic
+5V Storage (disk, optical, diskette), PCI, audio, USB, input to on-board regulator,
and on-board logic
+12V-B PCI, fans, and input to on-board regulators that supply 1.2V
+12V-D Storage (disk, optical, diskette), PCI Express x16 auxiliary connector
+12VCPU0 Input to on-board regulator that supplies power for CPU0 and input to on-board
regulators that supply 1.5 V and 1.8 V to memory slots
+12VCPU1 Input to on-board regulator that supplies power for CPU1
-12V PCI
5VSB Standby mode circuitry
Table 1-6 Power supply voltage
Voltage Minimum Maximum
3.3 V 3.2 V 3.5 V
5.1 V 4.8 V 5.25 V
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Voltage Minimum Maximum
12 VCPU0 11.5 V 12.6 V
12 VCPU1 11.5 V 12.6 V
12 V-A 11.5 V 12.6 V
12 V-D 11.5 V 12.6 V
V12N –10.9 V –13.2 V
5.08 VSB 4.8 V 5.25 V
Table 1-7 Power supply current
Current Minimum Operating Continuous Maximum
3.3 V 0 A 0.5 A 18 A 20 A
5.1 V 0 A 0.5 A 18 A 20 A
12 VCPU0 0 A 3.1 A 17 A 19 A
12 VCPU1 0 A 3.1 A 10 A 15 A
12 V-D 0 A 3.1 A 12 A 15.5 A
12 V-B 0 A 3.1 A 15.5 A 18.8 A
V12N 0 A 0 A 0.2 A 0.3 A
5.08 VSB 0 A 0 A 2.1 A 2.3 A
WARNING! Do not exceed 110 W of combined power on 5 V and 3.3–V outputs.
Do not exceed 552 W of combined power on the 12–V (CPU0/CPU1/B/D) outputs.
Do not exceed 240 VA on any of the 12–V outputs (CPU0, CPU1, B, and D) power combination.
Do not exceed 575 W of total continuous output power.
Table 1-6 Power supply voltage (continued)
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Power supply specifications
Table 1-8 Power supply specifications
Item Description
Power supply 575 W custom power supply (wide ranging, active PFC)
Operating voltage range 90–269 VAC
Rated voltage range 100–240 VAC 118 VAC
Rated line frequency 50/60Hz 400Hz
Operating line frequency range 47–66 Hz 393–407Hz
Rated input current 10A @ 100–120 VAC
6A @ 200–240 VAC
9.7 @ 118 VAC
Heat dissipation
(Configuration and software
dependent)
Typical 980 BTU/hr
Maximum 3413 BTU/hr
(247 kg-cal/hr)
(860 kg-cal/hr)
Power supply fan 92x25 mm variable speed
FEMP standby power compliant
@ 115V
(<2 W in S5 - power off)
Yes
Blue Angel Compliant
(<5W in S5 - power off)
N/A
Power consumption in ES mode
—suspend to RAM (S3)
(Instantly available PC)
< 7W
Power consumption and cooling
The following table lists the power consumption for a typical configuration based on primary power
consumptions:
●Processors (2 x 2.66 GHz
●Memory (1 x 1 GB 667 MHz)
●Graphics (FX1500)
●Hard drives (2 x 80 GB SATA
●Optical drive (1)
●One monitor, powered separately
Table 1-9 Energy consumption
115 VAC 230 VAC 100 VAC
LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled
Windows Idle (S0) 143 W 141 W 144 W
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115 VAC 230 VAC 100 VAC
LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled
Windows Busy Typ (S0) 244 W 238 W 245 W
Windows Busy Max (S0) 308 W 306 W 314 W
Sleep (S3)* 5.1 W 4.3 W 5.4 W 4.7 W 5.1 W 4.5 W
Off (S5) 2.6 W 1.6 W 2.6 W 1.9 W 2.3 W 1.6 W
* Energy Star low energy mode.
This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled.
Table 1-10 Heat dissipation**
115 VAC 230 VAC 100 VAC
LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled
Windows Idle (S0) 488 BTU/hr 481 BTU/hr 491 BTU/hr
Windows Busy Typ (S0) 832 BTU/hr 812 BTU/hr 836 BTU/hr
Windows Busy Max (S0) 1051 BTU/hr 1046 BTU/hr 1070 BTU/hr
Sleep (S3)* 17.4 BTU/hr 14.7 BTU/hr 18.4 BTU/hr 16.1 BTU/hr 17.4 BTU/hr 15.4 BTU/hr
Off (S5) 78.9 BTU/hr 65.5 BTU/hr 8.9 BTU/hr 6.5 BTU/hr 7.8 BTU/hr 5.5 BTU/hr
* Energy Star low energy mode.
** Heat dissipation calculation is based on measured watts, assuming the service level is attained for one hour.
This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled.
NOTE: When you power down your workstation with the power button on the front panel, the power
consumption falls below 10 W. To reach zero power consumption, unplug the workstation from the power
outlet or use a power strip with a switch. For additional information on power-saving features, see your
operating system documentation.
System fans
The workstation includes two rear system fans, one memory fan, one CPU heatsink fan for each
processor, and one power supply fan. An optional front system fan is available for special considerations.
Resetting the power supply
If an overload triggers the power supply overload protection, all power is immediately disconnected. To
reset the power supply unit:
1. Disconnect the power cord.
2. Determine what caused the overload and fix the problem.
3. Reconnect the power cord and reboot the workstation.
Table 1-9 Energy consumption (continued)
ENWW Product specifications 9

80Plus power supply
The 80Plus power supply provides reliable power to a workstation that is configured with high wattage
devices. The following sections provide specification information for the 80Plus power supply.
Power supply description
Table 1-11 Power supply source voltages
Source
voltage
Description
+3.3V PCI, MCH, ICH5, PXH, LAN, SATA, and SAS hard drives, and on-
board logic
+5V Storage (disk, optical, diskette), PCI, audio, USB, input to on-board
regulator, and on-board logic
+12V-B PCI, fans, and input to on-board regulators that supply 1.2V
+12V-D Storage (disk, optical, diskette), PCI Express x16 auxiliary connector
+12VCPU0 Input to on-board regulator that supplies power for CPU0 and input to
on-board regulators that supply 1.5 V and 1.8 V to memory slots
+12VCPU1 Input to on-board regulator that supplies power for CPU1
-12V PCI
5VSB Standby mode circuitry
Table 1-12 Power supply voltage
Voltage Minimum Maximum
3.3 V 3.2 V 3.5 V
5.1 V 4.8 V 5.3 V
12 VCPU0 11.5 V 12.6 V
12 VCPU1 11.5 V 12.6 V
12 V-A 11.5 V 12.6 V
12 V-D 11.5 V 12.6 V
V12N –10.9 V –13.2 V
5.08 VSB 4.8 V 5.3 V
Table 1-13 Power supply current
Current Minimum Operating Continuous Maximum
3.3 V 0 A 0.5 A 18 A 20 A
5.1 V 0 A 0.5 A 18 A 20 A
12 VCPU0 0 A 3.1 A 17 A 19 A
12 VCPU1 0 A 3.1 A 10 A 15 A
12 V-D 0 A 3.1 A 12 A 15.5 A
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