HP Visualize c100 How to use

HEWLETT
PACKARD
Service Handbook
C Class
Model C100/110
HP Part No. A4200-90039
Edition E0995
Printed in U.S.A.

ii
Hewlett-Packard Co. 1995
Printing History
First Printing: September 1995
UNIX is a registered trademark in the United States and other
countries, licensed exclusively through X/Open Company Lim-
ited.
NOTICE
The information contained in this document is subject to change
without notice.
HEWLETT-PACKARD MAKES NO WARRANTY OF ANY
KIND WITH REGARD TO THIS MATERIAL INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. Hewlett-Packard shall not be liable for errors con-
tained herein or for incidental or consequential damages in con-
nection with the furnishing, performance or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliabil-
ity of its software on equipment that is not furnished by Hewlett-
Packard.
This document contains proprietary information that is protected
by copyright. All rights reserved. No part of this document may be
photocopied, reproduced or translated to another language without
the prior written consent of Hewlett-Packard Company.
RESTRICTED RIGHTS LEGEND. Use, duplication, or disclo-
sure by government is subject to restrictions as set forth in subdivi-
sion (c) (1) (ii) of the Rights in Technical Data and Computer
Software Clause at DFARS 252.227.7013. Hewlett-Packard Co.,
3000 Hanover St., Palo Alto, CA 94304.
10 9 8 7 6 5 4 3 2 1

Safety and Regulatory Statements
iii
Safety and Regulatory Statements
This section contains safety and regulatory statements
pertaining to your C100/C110 workstation. It provides
information on the followingtopics:
• Emissions regulations
• Emissions regulations compliance
• Datacom users statement
• Acoustics
• Electrostatic discharge (ESD) precautions
• Safety statement
• Laser safety statements
• Warnings and cautions

Emissions Regulations
iv
Emissions Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules and the Canadian Depart-
ment of Communications. These limits are designed to
provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment gen-
erates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception (determined by turning
the equipment off and on), you can correct the interfer-
ence by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit differ-
ent from that to which the receiver is connected.
• Ask the dealer or an experienced radio/television techni-
cian for help.
Hewlett-Packard’s system certification tests were con-
ducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your
computer. Changes or modifications not expressly
approved by Hewlett-Packard could void the user’s
authority to operate the equipment.

Emissions Regulations Compliance
v
Operation of this device is subject to the following
conditions:
• This device may not cause harmful interference.
• This device must accept interference received, including
interference that may cause undesired operation.
• Cablesusedwiththisdevicemustbeproperlyshieldedto
comply with the requirements of the FCC.
VCCI Class 2 ITE
Emissions Regulations Compliance
Any third-party I/O device installed in HP system(s)
must be in accordance with the requirements set forth
in the preceding Emissions Regulations statements. In
the event that a third-party noncompliant I/O device is
installed, the customer assumes all responsibility and
liability arising therefrom.

Acoustics
vi
Acoustics
RegulationOnNoiseDeclarationForMachines
-3. GSGV
Lpa <70dB Lpa<70dB
operator position am Arbeitsplatz
normal operation normaler Betrieb
per ISO 7779 nach DIN 45635 T.19
Electrostatic Discharge (ESD)
Precautions
Electrostatic charges can damage the integrated cir-
cuits on printed circuit boards. To prevent such dam-
age from occurring, observe the following precautions
during board unpacking and installation:
• Stand on a static-free mat.
• Wear a static strap to ensure that any accumulated elec-
trostatic charge is discharged from your body to ground.
• Connect all equipment together, including the static-free
mat, static strap, routing nodes, and peripheral units.
• Keepuninstalledprintedcircuitboardsintheirprotective
antistatic bags.
• Handle printed circuit boards by their edges, once you
have removed them from their protective antistatic bags.

Safety Statement
vii
Safety Statement
This equipment conforms to the following safety stan-
dards:
• UL 1950
• CSA 950
• IEC 950
• EN 60950
Laser Safety Statement (U.S.A. Only)
The CD ROM mass-storage system is certified as a
Class-1 laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Per-
formance Standard according to the Radiation Control
for Health and Safety Act of 1968.
This means that the mass-storage system does not pro-
duce hazardous laser radiation. Because laser light
emitted inside the mass-storage system is completely
confined within protective housings and external cov-
ers, the laser beam cannot escape from the machine
during any phase of user operation.

Warnings and Cautions
viii
Warnings and Cautions

Contents
ix
Safety and Regulatory Statements iii
Emissions Regulations iv
Emissions Regulations Compliance v
Acoustics vi
GSGV vi
Electrostatic Discharge (ESD) Precautions vi
Safety Statement vii
Laser Safety Statement (U.S.A. Only) vii
Warnings and Cautions viii
1 Product Information
Product Description 3
System Unit Front Panel Controls 6
System Power Switch 6
Power LED 7
System LEDs 7
Audio Controls 8
Storage Device Controls and Features 8
CD-ROM Drive 9
DDS Tape Drive 11
Floppy Disk Drive 13
System Unit Rear Panel Connectors 14
Security Loop 15

Contents
x
Audio Connectors 15
Keyboard and Mouse Connectors 18
PS/2 Keyboard and Mouse Connectors 18
ITF Keyboard Connector 18
HP Parallel I/O Connector 18
802.3 Network Connectors 18
Serial Input/Output Connectors 19
SCSI Connectors 20
TOC Button 20
Power Cord Connector 20
Monitors 21
Keyboards 22
Keyboard Differences 22
Pointing Devices 25
Operating System Overview 26
2 Environmental/Installation/PM
Environmental Specifications 29
Installation 31
Preventive Maintenance 31

Contents
xi
3 Configuration
Workstation Configurations 35
FRU Configurations 36
Internal Storage Configurations 36
Allowable Memory Configurations 45
Monitor-Type Selection 48
Graphics Configurations 49
4 Troubleshooting
Getting Ready to Troubleshoot 53
Dealing with a Boot Failure 58
Searching for Bootable Media 60
Stable Storage 61
Boot Command Notations 61
Supported Boot Paths 61
ISL Environment 62
Selftest Failures 63
Running System Verification Tests 78
Running ODE-Based Diagnostics 81
5 Field Replaceable Units
Exchange and Nonexchange Part Numbers 85

Contents
xii
FRU Removal and Replacement 91
Storage Tray Assembly 93
Disk Interconnect Board 94
Storage Tray Bezel 95
Disk Filler Panel 96
Storage Devices 97
Human Interface Board 101
Main Tray Assembly 102
Removing Memory Modules 103
Installing Memory Modules 104
Removing EISA and GSC Option Boards 106
CPU Board 109
System Fans 111
Rear Panel 114
I/O Board 115
Determining LAN ID and FDDI ID 116
Removing the I/O Board 117
I/O Extension Board 118
Battery 119
Backplane 120
Power Supply 122
Power Interconnect Board 123
6 Diagrams
System Power 127
System Block Diagram 133

Contents
xiii
7 Reference
Installation Manual 137
Service Manuals 137
Reference Manuals 137
8 Service Notes
9 Boot Console Interface
Accessing the Boot Console Interface 143
Boot Console Menus 144
Searching for Bootable Media 146
Resetting the Workstation 148
Displaying and Setting Paths 149
Displaying and Setting the Monitor Type 152
The Monitor Command 152
Displaying the Current Monitor Configuration 155
Setting the Monitor Type 156
Setting the Monitor Type at Power On 158
Setting the Monitor Type at Power On 159
Displaying the Status of the EISA Slots 160
Setting the Auto Boot and Auto Search Flags 161

Contents
xiv
Displaying and Setting Fastboot Mode 163
Displaying the LAN Station Address 164
Displaying System Information 165
Displaying PIM Information 166
Stable Storage 167
ISL Environment 168
Invoking ISL from the Boot Console Interface 168
ISL User Commands 169
Updating System Firmware with ODE 171

1
1
Product Information

Product Information
2
This chapter introduces the HP 9000 C100/C110
workstation, including its controls and indicators. It
discusses the following topics:
• Product description
• System unit front panel controls
• System unit rear panel connectors
• Monitors
• Keyboards
• Operating system overview

Product Information
Product Description
3
Product Description
This workstation contains the following key features:
• Processor Performance: C100, 100 MHz;
C110, 120 MHz
• Operating System: Native HP/UX
(version 9.05 or greater)
• User Interface: HP VUE version 3.0 graphical user
interface
• Compatibility: Source and binary code compatible
with the Series 700 product family
• Optional Graphics:
Fast 2D color graphics; choice of 2 or 3 head
HCRX-8Z Fast 8-plane or 24-plane
graphics
HP VISUALIZE-8\24 Accelerated 8-plane
or 24-plane 3D graphics
HP VISUALIZE-48 24/24 image planes, 8 overlay
planes, 24-bit Z buffer 3D graphics

Product Information
Product Description
4
• 32 MB to 512 MB Main Memory in pairs of 16 MB or
64 MB modules - four pairs maximum
• Internal Storage Devices:
Fast, Wide SCSI Hard Disk Drives:
1-inch Low Profile Drive (up to three)
1.6-inch Full Height Drive (one)
Single-Ended SCSI Removable Media:
CD-ROM Drive
or
2.0/4.0 GB, 4-mm DDS Tape Drive
3.5-inch Floppy Disk Drive (not a SCSI Device)
• Standard Network:
Ethernet IEEE 802.3 AUI
RJ45, UTP Twisted Pair
• Standard I/O:
One Single-Ended, 8-bit (for removable devices)
5 MB/sec synchronous, 1.5 MB/sec
asynchronous ALT-1, 50-pin, high density
SCSI-2 connector
One Fast, Wide (for hard disk drives)
20 MB/sec synchronous 68-pin, high-density
SCSI P connector
Two Serial Interfaces RS232C, 9-pin male
One Parallel Interface Centronics, BUSY handshake
25-pin female

Product Information
Product Description
5
16 Bit Audio Line-in and Line-out connectors
Two PS/2 ports
One HP-HIL connector
• EISA/GSC: 4 slots total; 1 GSC only and 3 GSC or EISA
• Keyboards:
PS/2 Keyboard (mouse) or
ITF Keyboard (also known as HP HIL)
(HP HIL mouse)

Product Information
System Unit Front Panel Controls
6
System Unit Front Panel Controls
Figure 1 shows the location of the system unit front
panel controls.
Figure 1 System Unit Front Panel Controls
System Power Switch
Use the Power switch to power the system unit on and
off.
Storage Devices
Power Switch
Power LED
System LEDs
Removable
Volume
Mute
Headset
Mic