HP ZBook 15u G5 Manual

HP ZBook 15u G5 Mobile Workstation
Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2018
Document Part Number: L12984-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 12
TouchPad ........................................................................................................................................... 12
Lights ................................................................................................................................................. 13
Buttons, speakers, and ngerprint reader ........................................................................................ 15
Special keys ....................................................................................................................................... 16
Action keys ........................................................................................................................................ 17
Hot keys (select products only) ......................................................................................................... 18
Bottom ................................................................................................................................................................. 19
Front ..................................................................................................................................................................... 20
Cover .................................................................................................................................................................... 21
Labels ................................................................................................................................................................... 22
3 Illustrated parts catalog .............................................................................................................................. 24
Computer major components .............................................................................................................................. 24
Display assembly subcomponents ...................................................................................................................... 27
Cable Kit ............................................................................................................................................................... 29
Plastics Kit ........................................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................................. 30
4 Removal and replacement procedures preliminary requirements .................................................................... 31
Tools required ...................................................................................................................................................... 31
Service considerations ......................................................................................................................................... 31
Plastic parts ....................................................................................................................................... 31
Cables and connectors ...................................................................................................................... 32
Drive handling ................................................................................................................................... 32
Grounding guidelines ........................................................................................................................................... 33
Electrostatic discharge damage ........................................................................................................ 33
Packaging and transporting guidelines .......................................................................... 34
Workstation guidelines ................................................................................................... 34
Equipment guidelines ..................................................................................................... 35
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 36
Component replacement procedures .................................................................................................................. 36
Bottom cover ..................................................................................................................................... 36
Solid-state drive (SSD) ...................................................................................................................... 38
Memory modules ............................................................................................................................... 40
WLAN/Bluetooth combo card ............................................................................................................ 42
WWAN module ................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Battery ............................................................................................................................................... 50
Heat sink assembly ........................................................................................................................... 52
RTC battery ........................................................................................................................................ 55
USB board .......................................................................................................................................... 56
RJ-45 board with bracket .................................................................................................................. 57
Power button board .......................................................................................................................... 58
Speaker assembly ............................................................................................................................. 59
Fingerprint reader assembly ............................................................................................................. 60
TouchPad ........................................................................................................................................... 61
Pointing stick module ........................................................................................................................ 63
NFC module ....................................................................................................................................... 64
Smart card reader .............................................................................................................................. 65
Fan ..................................................................................................................................................... 66
System board .................................................................................................................................... 68
Display assembly ............................................................................................................................... 72
Top cover ........................................................................................................................................... 82
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 83
8 Troubleshooting guide ................................................................................................................................. 85
Resources ............................................................................................................................................................. 86
General troubleshooting steps ............................................................................................................................ 86
Identify the issue ............................................................................................................................... 87
1. Understand the issue .................................................................................................. 87
Boot up sequence ......................................................................................... 87
Failure classication ..................................................................................... 87
2. Examine the environment .......................................................................................... 89
3. Perform a visual inspection of hardware ................................................................... 90
4. Update BIOS and drivers ............................................................................................. 90
viii

Manually updating BIOS and drivers ............................................................ 90
Remotely deploying BIOS and drivers .......................................................... 90
Analyze the issue ............................................................................................................................... 90
5. Remove or uninstall recently added hardware, software .......................................... 90
6. HP Hardware Diagnostics and Tools ........................................................................... 91
HP PC Hardware Diagnostics (UEFI) ............................................................. 91
HP Support Assistant (HPSA) ....................................................................... 93
HP BIOS Conguration Utility (BCU) ............................................................. 94
HP Image Diagnostic Tool ............................................................................. 94
HP Thermal Monitor ..................................................................................... 94
Non HP diagnostics tools ............................................................................. 94
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 95
Status lights .................................................................................................. 95
Blinking light codes ...................................................................................... 96
POST error messages ................................................................................... 96
Power Good (Troubleshooting) lights .......................................................... 97
Resolve the issue ............................................................................................................................... 98
8. Hard reset .................................................................................................................... 98
9. Soft reset (Default Settings) ....................................................................................... 99
10. Reseat cables and connections ................................................................................ 99
11. Test with minimum conguration .......................................................................... 100
Essential hardware conguration .............................................................. 100
Safe mode ................................................................................................... 101
12. Test with veried working conguration (hardware and/or operating system) ... 101
13. Replace the system board ...................................................................................... 101
Verify solution ................................................................................................................................. 102
Helpful Hints ...................................................................................................................................................... 102
At startup ........................................................................................................................................ 103
During operation ............................................................................................................................. 103
Consulting with HP Service ............................................................................................................. 104
Common issues and possible solutions ............................................................................................................ 104
Power-on issues .............................................................................................................................. 104
No Power ....................................................................................................................... 104
Intermittent power-on, shutdown, reboot ................................................................... 106
AC adapter issue ........................................................................................................... 108
Battery not recognized, not charging ........................................................................... 108
Battery discharges too fast .......................................................................................... 110
Burnt smell .................................................................................................................... 111
POST ................................................................................................................................................ 111
No video (with power) ................................................................................................... 111
ix

Blinking lights ............................................................................................................... 112
Diagnostics error messages ......................................................................................... 113
BIOS password .............................................................................................................. 114
Performance (OS) ............................................................................................................................ 114
Intermittent shutdown ................................................................................................. 115
Blue screen .................................................................................................................... 116
Freeze at Windows Logo (hang/lockup) ....................................................................... 118
Electromagnetic Interference (EMI) .............................................................................. 119
No wake up .................................................................................................................... 120
Unresponsive ................................................................................................................ 121
Slow performance ......................................................................................................... 121
HP Smart Adapter warning message ........................................................................... 122
Incorrect time and date ................................................................................................ 122
Display ............................................................................................................................................. 123
Display anomalies ......................................................................................................... 123
Symptom .................................................................................................... 123
Quick check ................................................................................................. 124
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 124
Display assembly diagram ......................................................................... 125
Dead pixel ..................................................................................................................... 125
No video (internal) ........................................................................................................ 125
No video (external) ....................................................................................................... 126
DisplayPort/VGA ........................................................................................................... 126
HDMI .............................................................................................................................. 126
No or bad external video via docking ........................................................................... 127
Incorrect or missing color/distorted image .................................................................. 127
Touch screen ................................................................................................................. 128
I/O devices ....................................................................................................................................... 129
Keyboard ....................................................................................................................... 129
Keyboard point stick ..................................................................................................... 130
Keyboard backlight ....................................................................................................... 130
TouchPad ....................................................................................................................... 131
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 131
Network connectivity wireless (WLAN) ........................................................................ 132
WWAN ............................................................................................................................ 133
USB ................................................................................................................................ 134
Smart card reader ......................................................................................................... 135
Speaker, headphone - audio issues .............................................................................. 136
Thunderbolt (TB) ........................................................................................................... 137
Storage ............................................................................................................................................ 138
Hard drive/solid-state drive not recognized ................................................................ 139
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