
10 Corporate Evaluator’s Guide
Installing touchpad support (Synaptics).............................................................. 115
Installing video support (ATI) ............................................................................ 116
Installing modem support (Conexant)................................................................. 116
Installing infrared support (FIR)......................................................................... 116
Installing OneTouch support (Dritek)................................................................. 117
Updating audio support (Conexant).................................................................... 117
Updating wired LAN support (National Semiconductor)................................... 117
Updating wireless LAN support (LAN Express)................................................ 118
Installing HP notebook utilities........................................................................... 118
Installing the One-Touch utility.......................................................................... 119
Installing the HP DesktopZoom utility ............................................................... 119
Installing the HP Presentation Ready utility....................................................... 119
Installing the HP Universal Printer driver........................................................... 119
Installing the USB Wake utility.......................................................................... 120
Installing support for the USB-serial dongle ...................................................... 120
Configuring Windows Power Management........................................................ 121
Troubleshooting and Maintenance ............................................................................. 123
Troubleshooting Techniques..................................................................................... 124
Audio Problems................................................................................................... 124
CD-ROM and DVD Problems............................................................................ 125
Display Problems................................................................................................ 127
Hard Disk Drive Problems.................................................................................. 128
Heat Problems..................................................................................................... 129
Infrared Problems................................................................................................ 129
Keyboard and Pointing Device Problems ........................................................... 130
LAN Problems .................................................................................................... 131
Memory Problems............................................................................................... 132
Modem Problems................................................................................................ 133
PC Card (PCMCIA) Problems............................................................................ 135
Performance Problems ........................................................................................ 136
Port Replicator Problems .................................................................................... 137
Power and Battery Problems............................................................................... 138
Printing Problems................................................................................................ 140
Serial, Parallel, and USB Problems..................................................................... 140
Startup Problems................................................................................................. 142
Wireless Problems............................................................................................... 143
Testing the Hardware................................................................................................ 145
To run the e-Diagtools diagnostic test ................................................................ 145
Configuring the Computer........................................................................................ 147
To run the BIOS Setup utility ............................................................................. 147
To set up TopTools............................................................................................. 150
Reinstalling and Updating Software......................................................................... 151
To recover the factory installation of your hard disk.......................................... 151
To create a boot disk (Windows 2000) ............................................................... 152
To replace a damaged Recovery CD or DVD..................................................... 152
To update the BIOS............................................................................................. 153