HP OMEN 17 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Optane, Thunderbolt, and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. NVIDIA, GeForce, and Optimus are
trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other
countries. SDHC, SDXC, and microSD are
trademarks or registered trademarks of SD-3C
LLC. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Miracast and Wi-Fi
are registered trademarks of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2021
Document Part Number: M74440-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 9
Adjusting touchpad settings .......................................................................... 9
Turning on the touchpad ................................................................................ 9
Touchpad components ...................................................................................................... 9
Lights ................................................................................................................................................. 10
Special keys ....................................................................................................................................... 10
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12
HP OMEN Gaming Hub ......................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
v

Cleaning your computer ...................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ................................................................................. 25
Removing dirt and debris from your computer ................................................................................ 25
Cleaning your computer with a disinfectant ..................................................................................... 26
Caring for wood veneer (select products only) ................................................................................. 27
Packaging and transporting guidelines .............................................................................................................. 27
Accessing support information ........................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
Speaker, left ...................................................................................................................................... 33
Memory modules ............................................................................................................................... 34
Card reader ........................................................................................................................................ 36
Speaker, right .................................................................................................................................... 37
Heat sink ............................................................................................................................................ 38
Power connector cable ...................................................................................................................... 40
Fans ................................................................................................................................................... 41
WLAN module .................................................................................................................................... 41
USB board .......................................................................................................................................... 43
System board .................................................................................................................................... 44
IR sensor board .................................................................................................................................. 46
Touchpad ........................................................................................................................................... 47
RJ-45 door ......................................................................................................................................... 49
Display assembly ............................................................................................................................... 50
Top cover with keyboard ................................................................................................................... 57
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Preparing for a BIOS update .............................................................................................................. 60
Downloading a BIOS update ........................................................................................... 60
Installing a BIOS update .................................................................................................. 60
7 Backing up, restoring, and recovering ........................................................................................................... 62
Backing up information and creating recovery media ........................................................................................ 62
vi

Using Windows tools for backing up ................................................................................................. 62
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 62
Restoring and recovering your system ............................................................................................................... 62
Creating a system restore ................................................................................................................. 63
Restoring and recovery methods ...................................................................................................... 63
Recovering using HP Recovery media ............................................................................................... 63
Changing the computer boot order ................................................................................................... 63
Using HP Sure Recover (select products only) .................................................................................. 64
8 Using HP PC Hardware Diagnostics ................................................................................................................ 65
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 65
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 65
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 65
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 65
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 66
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 66
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 66
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 66
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 66
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 67
Installing HP PC Hardware Diagnostics Windows ............................................................................. 67
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 67
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 67
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 68
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 68
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 68
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 68
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 69
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 69
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 69
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 69
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 69
9 Specications .............................................................................................................................................. 71
Computer specications ...................................................................................................................................... 71
43.9 cm (17.3 in) display specications .............................................................................................................. 71
vii

Solid-state drive specications ........................................................................................................................... 72
10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 73
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76
viii

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name OMEN 17 Laptop PC
Model numbers: 17-ck0xxx
CTO model: 17t-ck000
Processors Intel® processors
Intel Core® i9-11900H (2.5 GHz, turbo up to 5.2 GHz), 3200 MHz/24 MB L3 cache, 8 core, TDP 45W
Intel Core i7-11800H (2.4 GHz, turbo up to 4.6 GHz), 3200 MHz/24 MB L3 cache, 8 core, TDP 45W
Intel Core i5-11400H (2.7 GHz, turbo up to 4.5 GHz), 3200 MHz/12 MB L3 cache, 6 core, TDP 45W
Chipset Intel HM570
Graphics Internal graphics
Intel UHD Graphics
Hybrid graphics
NVIDIA® GeForce® RTX 3080 graphics with up to 16 GB of dedicated GDDR6 video memory
NVIDIA GeForce RTX 3080 graphics with up to 8 GB of dedicated GDDR6 video memory
NVIDIA GeForce RTX 3070 graphics with up to 8 GB of dedicated GDDR6 video memory
NVIDIA GeForce RTX 3060 graphics with up to 6 GB of dedicated GDDR6 video memory
Supports HD Decode, DX12, and HDMI
Supports Optimus®
Supports GPS (GPU Performance Scaling)
Mixed reality (MR) compatible (60 Hz frame rate)
Display 17.3 in (43.9 cm), antiglare, ultrawide viewing angle (UWVA), eDP 1.4 + PSR, narrow bezel, 300 nits
Full high-denition (FHD) (1920 × 1080), at (3.2 mm), sRGB 100, low blue light, 144 Hz
FHD, at (3.2 mm), 72% NTSC, 60 Hz
Quad high-denition (QHD) (2560 × 1440), slim (2.6 mm), sRGB 100, low blue light, 165 Hz
Memory Customer accessible or upgradeable
Two SODIMM slots, dual-channel support
DDR4-3200 (i9/i7 processors) or DDR-2933 (i5 processor)
Supports the following congurations:
●32 GB (16 × 2)
1

Table 1-1 Product components and their descriptions (continued)
Category Description
●16 GB (8 × 2)
Primary storage PCIe, NVMe, M.2 2280 solid-state drives
1 TB, PCIe-4 × 4, TLC
1 TB, PCIe-3 × 4, TLC
512 GB, PCIe-4 × 4, TLC
512 GB, PCIe-3 × 2 × 2 + 32 GB Optane® memory
Multiple storage conguration
(512 GB, PCIe, TLC + 512 GB, PCIe, TLC) RAID 0
Audio and video Bang & Olufsen
OMEN Audio Control
Dual speakers
Support for HP Audio Boost 2.0 with discrete amplier
Support for DTS: X Ultra
Support for Far Field Cortana
HP Wide Vision HD Camera: indicator LED, USB 2.0, HD, back-side illuminated (BSI) sensor, f2.0, WDR, 88°
wide eld-of-view (WFOV)
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
RJ-45/network jack Integrated 10/100/1000 NIC (supports network booster)
Sensor IR thermal sensor
Wireless Compatible with Miracast® devices
Integrated wireless options with dual antennas
Intel Wi-Fi® 6 AX201-W + Bluetooth® 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le
transfer speeds)
Intel Wi-Fi 6 AX210 + Bluetooth 5.2 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Media card reader HP Multi-Format Digital Media Card Reader
Supports microSD™, SDHC™, SDXC™
Push-push insertion/removal
Ports HDMI v2.1 + HDCP 2.2 supporting: up to 8192 × 4320 @ 60 Hz with HDCP 2.2
Mini DisplayPort 1.4
Audio-out (headphone)/audio-in (microphone) combo jack
RJ-45 connector
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
USB 4 Type-C Thunderbolt™ 4 (supports data transfer, Power Delivery 3.0; HP Sleep & Charge; DisplayPort™
1.4 out up to 7680 × 3840 @ 60 Hz and HDMI 1.4 out through adapter; HDMI 2.1 out up to 8K @ 60 Hz with
HDCP 2.2 through adapter)
(3) USB 3.2 Gen 1 Type-A (left port supports HP Sleep & Charge)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Standard notebook keyboard, backlit, 4-zone lighting
Standard notebook keyboard, backlit, RGB per-key lighting
Clickpad
Image sensor
Multitouch gestures enabled
Precision touchpad support
Support for modern trackpad gestures
Taps enabled as default
Power requirements Battery
6 cell, 83 Whr, lithium-polymer
4 cell, 70 Whr, lithium-polymer
HP long life
HP Fast Charge Technology
Smart AC adapters (power factor correction (PFC), 4.5 mm)
330 W, right angle
Power cord
C13, premium,1 m (3.3 ft)
Security Supports Trusted Platform Module (fTPM) 2.0, rmware based
Operating system Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market
Windows 10 Home 64 Plus Single Language Indonesia Market
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Pro 64
Windows 10 Pro 64 High End
New Windows Home 64 Advanced
New Windows Home 64 Advanced Single Language
New Windows Home 64 High-end Chinese Market CPPP
New Windows Home 64 Plus
New Windows Home 64 Plus Single Language
New Windows Home 64 Plus Single Language Africa Market
New Windows Home 64 Plus Single Language APAC EM PPP
New Windows Home 64 Plus Single Language India Market
New Windows Home 64 Plus Single Language Indonesia Market
New Windows Pro 64
New Windows Pro 64 High End
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Actual computer color, features, feature locations, and icon labels might vary from the images depicted.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(2) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
Left side
Identify the components on the left side of the computer.
5

Table 2-2 Left-side components and their descriptions
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(5) Dual-Mode DisplayPort™ connector Connects an optional digital display device, such as a high-
performance monitor or projector.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(7) USB Type-C® Thunderbolt™ port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
(8) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(9) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display 7

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
8 Chapter 2 Getting to know your computer

Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1.Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Identify the lights on the computer.
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Touchpad light ●On: The touchpad is o.
●O: The touchpad is on.
(4) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Special keys
Identify the special keys.
10 Chapter 2 Getting to know your computer

Table 2-6 Special keys and their descriptions
Component Description
(1) Gaming macro keys Allow you to create dierent gaming key combinations when
used alone or with the fn, ctrl, alt, or shift keys.
NOTE: See HP OMEN Gaming Hub on page 13 for more
information.
(2) esc key Displays system information when pressed in combination with
the fn key.
(3) fn key Executes specic functions when pressed in combination with
another key.
(4) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(5) Action keys Execute frequently used system functions when pressed in
combination with the fn key. Action keys are dened by the icon
symbols on f1 through f12 function keys.
(6) Windows application key Displays options for a selected object.
(7) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Keyboard area 11

Table 2-6 Special keys and their descriptions (continued)
Component Description
▲Right-click the Power icon , and then select Power
Options.
(8) OMEN key Opens the OMEN Gaming Hub software.
See HP OMEN Gaming Hub on page 13 for more information.
(9) Calculator key Opens the calculator.
Bottom
Identify the bottom components.
Table 2-7 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Labels
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
12 Chapter 2 Getting to know your computer