HP EliteBook 745 G5 Manual

HP EliteBook 745 G5 Notebook PC
Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L13012-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and ngerprint reader ........................................................................................ 14
Special keys ....................................................................................................................................... 15
Action keys ........................................................................................................................................ 16
Hot keys (select products only) ......................................................................................................... 17
Bottom ................................................................................................................................................................. 18
Front ..................................................................................................................................................................... 19
Cover .................................................................................................................................................................... 20
Labels ................................................................................................................................................................... 21
3 Illustrated parts catalog .............................................................................................................................. 22
Computer major components .............................................................................................................................. 22
Display assembly subcomponents ...................................................................................................................... 25
Cable Kit ............................................................................................................................................................... 27
Miscellaneous parts ............................................................................................................................................. 28
4 Removal and replacement procedures preliminary requirements .................................................................... 32
Tools required ...................................................................................................................................................... 32
Service considerations ......................................................................................................................................... 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 33
Grounding guidelines ........................................................................................................................................... 34
Electrostatic discharge damage ........................................................................................................ 34
Packaging and transporting guidelines .......................................................................... 35
Workstation guidelines ................................................................................................... 35
Equipment guidelines ..................................................................................................... 36
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures .................................................................................................................. 37
Bottom cover ..................................................................................................................................... 37
Solid-state drive (SSD) ...................................................................................................................... 39
Memory modules ............................................................................................................................... 40
WLAN/Bluetooth combo card ............................................................................................................ 42
WWAN module ................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Battery ............................................................................................................................................... 50
Heat sink assembly ........................................................................................................................... 52
RTC battery ........................................................................................................................................ 54
USB board .......................................................................................................................................... 55
RJ-45 board with bracket .................................................................................................................. 56
Power button board .......................................................................................................................... 57
Speaker assembly ............................................................................................................................. 58
Fingerprint reader assembly ............................................................................................................. 59
TouchPad ........................................................................................................................................... 60
TouchPad button board ..................................................................................................................... 62
NFC module ....................................................................................................................................... 63
Smart card reader .............................................................................................................................. 64
Fan ..................................................................................................................................................... 65
System board .................................................................................................................................... 67
Display assembly ............................................................................................................................... 70
Top cover ........................................................................................................................................... 81
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 82
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 84
Using Computer Setup ......................................................................................................................................... 84
Starting Computer Setup .................................................................................................................. 84
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 84
Navigating and selecting in Computer Setup ................................................................................... 84
Restoring factory settings in Computer Setup ................................................................................. 85
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ......................................................................................... 85
Downloading a BIOS update ........................................................................................... 86
Changing the boot order using the f9 prompt .................................................................................. 87
viii

TPM BIOS settings (select products only) ........................................................................................................... 87
Using HP Sure Start (select products only) ......................................................................................................... 87
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 88
10 Backing up, restoring, and recovering ......................................................................................................... 90
Creating recovery media and backups ................................................................................................................ 90
Using HP Recovery media (select products only) ............................................................................. 90
Using Windows tools ......................................................................................................................... 91
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 92
Restore and recovery ........................................................................................................................................... 92
Recovering using HP Recovery Manager ........................................................................................... 92
What you need to know before you get started ............................................................. 92
Using the HP Recovery partition (select products only) ................................................. 93
Using HP Recovery media to recover .............................................................................. 94
Changing the computer boot order ................................................................................ 94
Removing the HP Recovery partition (select products only) ......................................... 94
11 Specications ............................................................................................................................................ 95
Computer specications ...................................................................................................................................... 95
35.6-cm (14.0-in) display specications ............................................................................................................. 96
M.2 PCIe solid-state drive specications ............................................................................................................ 96
M.2 SATA solid-state drive specications ............................................................................................................ 97
12 Power cord set requirements ...................................................................................................................... 98
Requirements for all countries ............................................................................................................................ 98
Requirements for specic countries and regions ................................................................................................ 98
13 Statement of memory volatility ................................................................................................................ 100
Nonvolatile memory usage ............................................................................................................................... 102
Questions and answers ..................................................................................................................................... 104
Using HP Sure Start (select models only) .......................................................................................................... 105
14 Recycling ................................................................................................................................................ 106
Index ........................................................................................................................................................... 107
ix

x

1 Product description
Category Description
Product Name HP EliteBook 745 G5 Notebook PC
Processors AMD® Ryzen™ mobile processors with Radeon™ Vega Graphics:
AMD Ryzen 7 PRO 2700U
AMD Ryzen 5 PRO 2500U
AMD Ryzen 3 PRO 2300U
Chipset AMD Ryzen; integrated with processor
Graphics Support HD decode, DX12, HDMI 2.0
Supports four independent displays through docking stations as follows:
●HP UltraSlim Docking Station: Maximum resolution - 2K @ 60Hz (DisplayPort 1) and 2K @ 60Hz (DisplayPort
2) and 1920×1200 @ 60Hz (VGA)
●HP Elite USB-C Dock G3 and HP USB-C Dock G4: Maximum resolution - 2K @ 60Hz (DP1) and 2K @60Hz
(DisplayPort 2) and 1920×1200 @ 60Hz (HDMI).
●HP Thunderbolt Dock 120W G2: Maximum resolution - 2560×1440 @ 60 Hz (DisplayPort 1) and 1920×1080
@ 60 Hz (DisplayPort 2) and 1920×1080 @ 60 Hz (VGA)
Panel Supports narrow bezel
35.6-cm (14.0-in), UWVA, non-touch:
Full high-denition (FHD)(1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP slim, with HD camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD+IR camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera, with WWAN
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD camera, with WWAN
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD+IR camera, with WWAN
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR, slim, Ambient Light Sensor, with HD+IR camera
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR, slim, Ambient Light Sensor, with HD+IR camera,
with WWAN
FHD (1920×1080), anti glare (AG), privacy, 700 nits, 72% CG, eDP+PSR, ultra slim, with HD+IR camera, with
WWAN
35.6-cm (14.0-in), UWVA, touch screen:
FHD (1920×1080), 220 nits, 45% CG, eDP+PSR, slim, with HD+IR camera
FHD (1920×1080), 220 nits, 45% CG, eDP+PSR, slim, with HD+IR camera, with WWAN
Memory Two memory module slots
Memory is customer accessible/upgradeable
1

Category Description
DDR4-2400 dual channel support
Supports up to 32 GB of system RAM in the following congurations:
●32768 MB (16384 MB×2)
●24576 MB (16384 MB×1 + 8192 MB×1)
●20480 MB (16384 MB×1 + 4096 MB×1)
●16384 MB (16384 MB×1 or 8192 MB×2)
●12288 MB (8192 MB×1 + 4096 MB×1)
●8192 MB (8192 MB×1 or 4096 MB×2)
●4096 MB (4096 MB×1)
Primary storage M.2 solid-state drives (2280):
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
360 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, NVMe, SS, value
256 GB, SATA-3, Opal 2, TLC
128 GB, SATA-3, SS, TLC
Audio and video HP Bang & Olufsen Audio
Multi-array microphone (including World-Facing 3rd microphone)
Stereo speakers (2) (13 mm × 38 mm × 4 mm)
Camera HD RGB 720p (select models only)
Camera HD+IR RGB 720p (select models only)
Camera privacy shutter (only with non-touch camera panels)
Supports WDR (Wide Dynamic Range)
Ethernet Realtek PCIe GbE Family Controller 10/100/1000 with DASH Support
RTL8111EPH-CG
The following support S3/S4/S5 wake on LAN: embedded NIC.
*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G3, HP USB-C Dock
G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W, and HP USB-C Mini Dock.
Wireless
networking
WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Wireless local area network (WLAN) (select models only):
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
Supports the following WLAN formats:
2 Chapter 1 Product description

Category Description
●Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
Two WLAN antennas built into bottom of display assembly
Compatible with Miracast-certied devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN
Supports WLAN/LAN/WWAN switching
Support HP Connection Optimizer with WiFi Load balancing
Near-Field Communication (NFC) (select models only):
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
NFC antenna
Wireless wide area network (WWAN) (select models only):
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas (world wide 5 band, congured at top of display panel)
Supports the following WWAN formats:
●LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2
●LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced
WWAN modules are compatible with a programmable removable eSIM
Support for WWAN after market option (AMO)
Ports USB Type-C (Alt Mode)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 2.0
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking HP Thunderbolt Dock 120W G2
HP Elite USB-C Dock G3
HP USB-C Dock G4
HP UltraSlim Docking Station
Keyboard/
pointing devices
Keyboard:
HP Collaboration Keyboard
●Dual point, non-backlit, spill resistant with drain
3

Category Description
●Dual point, backlit, spill resistant with drain, with HP Dura Keys
●Dual point, backlit, spill resistant with drain, with HP Dura Keys, privacy
TouchPad:
Support for Microsoft Precison Touchpad Default Gestures
Firmware PTP (Point to Point) with Filter Driver
Support for ‘No Hybrid Mode’
Power
requirements
Battery:
HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr
HP Fast Charge Technology
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm - Argentina
65 W “Smart” right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W “Smart” right angle, 4.5 mm
45 W “Smart” right angle, 4.5 mm - Argentina
45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)
45 W Straight USB Type C
Power cord:
2 wire plug (C7), 1 m
3 wire plug (C5), 1.8 m
3 wire plug (C5), 1 m
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5) 1.8 m
Security Security lock
Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Touch ngerprint sensor (landed, touch with 8x8 sensor)(select models only)
Smart Card reader (active)(select models only)
Preboot authentication (password, smart card)
Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4
Operating system Operating system version:
Windows 10 RS3
Preinstalled:
Windows 10 Home 64
4 Chapter 1 Product description

Category Description
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Professional 64
Windows 10 Home 64 StF MSNA Standard
Windows 10 Home 64 StF MSNA Plus
FreeDOS 2.0
Restore Media:
Windows 10 DRDVD
Windows 10 DRUSB
Windows 10 Pro 64 OSDVD
Windows 10 Pro 64 OSUSB
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1607
Serviceability End user replaceable parts:
AC adapter
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
5

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or
plug.
NOTE: All models have a SIM card slot and icon, but models
that do not have the HP Mobile Broadband Module, a wireless
wide area network (WWAN) device, installed at the factory are
shipped with a non-removable plug inserted into the slot.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
6 Chapter 2 Components

Component Description
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C power connector and
Thunderbolt™ port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
NOTE: The icon on the port will indicate its function.
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
Right 7

Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
8 Chapter 2 Components

Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Camera light(s) (select products only) On: One or more cameras are in use.
(3) Internal microphones Record sound.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
Display 9

Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Camera light(s) (select products only) On: One or more cameras are in use.
(3) Internal microphones Record sound.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Ambient light sensor Detects the amount of surrounding light and adjusts screen
brightness.
(6) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
10 Chapter 2 Components