HP Pavilion 15 Manual

HP 15 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
Hewlett-Packard Company under license. Intel,
Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 793973-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display ................................................................................................................................................................... 6
Top ......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and speakers ......................................................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Locating system information .............................................................................................................................. 12
Finding your hardware and software information ............................................................................................. 13
Locating hardware ............................................................................................................................ 13
Locating software ............................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components ............................................................................................................................. 14
Display assembly subcomponents ..................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
Mass storage devices .......................................................................................................................................... 19
Sequential part number listing ........................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28
Component replacement procedures ................................................................................................................. 28
Battery ............................................................................................................................................... 29
Service door ....................................................................................................................................... 30
Memory module ................................................................................................................................ 31
WLAN module .................................................................................................................................... 32
Optical drive ...................................................................................................................................... 34
Keyboard ........................................................................................................................................... 36
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 39
Component replacement procedures ................................................................................................................. 39
Display panel ..................................................................................................................................... 40
Top cover ........................................................................................................................................... 42
Hard drive .......................................................................................................................................... 46
Power button board .......................................................................................................................... 49
TouchPad button board .................................................................................................................... 51
Optical drive connector cable ........................................................................................................... 53
eMMC board ....................................................................................................................................... 54
System board .................................................................................................................................... 56
RTC battery ........................................................................................................................................ 61
Fan ..................................................................................................................................................... 63
Heat sink assembly ........................................................................................................................... 65
Power connector cable ...................................................................................................................... 67
Speakers ............................................................................................................................................ 68
Display assembly .............................................................................................................................. 69
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 75
Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating the BIOS ................................................................................................................................................ 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 77
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 77
8 Specifications ............................................................................................................................................. 78
Computer specifications ...................................................................................................................................... 78
15.6-inch display specifications .......................................................................................................................... 79
Hard drive specifications ..................................................................................................................................... 80
viii

9 Backing up, restoring, and recovering ........................................................................................................... 81
Creating recovery media and backups ................................................................................................................ 81
Creating HP Recovery media ............................................................................................................. 81
Restore and recovery .......................................................................................................................................... 82
Recovering using HP Recovery Manager .......................................................................................... 83
What you need to know .................................................................................................. 83
Using the HP Recovery partition (select models only) .................................................. 83
Using HP Recovery media to recover ............................................................................. 84
Changing the computer boot order ................................................................................ 84
Removing the HP Recovery partition (select models only) .............................................................. 84
10 Power cord set requirements ...................................................................................................................... 85
Requirements for all countries ........................................................................................................................... 85
Requirements for specific countries and regions ............................................................................................... 85
11 Recycling .................................................................................................................................................. 87
Index ............................................................................................................................................................. 88
ix

x

1 Product description
Category Description Non-
touch
Touch
Product Name HP 15 Notebook PC √√
Processors Processors are attached to the system board. √√
●AMD E1-6010 (1.35 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 10 W
●AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 9 W
√
●AMD A8-6410 (2.0 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W
●AMD A6-5200 (2.0 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W
●AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W
●AMD E1-3000 (1.65 GHz, 1 MB L2, 1600MHz DDR3L), dual core, 15 W
●AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 9 W
√
Chipset AMD Integrated SOC FCH √√
Graphics Internal graphics:
●AMD Radeon R5 Graphics (A8 processors)
●AMD RadeonT HD 8400 (A6-5200 processors)
●AMD Radeon HD 8330 (A4-5000 processors)
●AMD Radeon HD 8280 (E2-3000 processors)
●AMD Radeon HD 8210 (E1-2100 processors)
Supports HD Decode, DX11.1, and HDMI
AMD Start Now (AMD IOIC) 3.0 (A8-6410, E1-6010 processors)
√
Internal graphics:
●AMD Radeon HD 8210 (E1-2100 processors)
AMD Start Now (AMD IOIC) 2.0 (A6-5200, A4-5000, E2-3000, E1-2100 processors)
√
Panel All display assemblies include wireless local area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
√√
39.6-cm (15.6 in), white light-emitting diode (WLED), SVA, high-definition (HD),
BrightView (1366×768) display, 3.6-mm; typical brightness: 200 nits
√
39.6-cm 15.6 in, WLED, HD, BrightView (1366×768) display, 3.0-mm, SVA + eTP
(multitouch enabled); typical brightness: 200 nits
√
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support
DDR3L-1333-MHz single channel support (DDR3L-1600 downgraded to DDR3L-1333)(E1
processors)
Supports up to 8 GB max system memory (DDR3L-1600MHz module), (select models only)
√√
1

Category Description Non-
touch
Touch
Supports the following system RAM configurations:
●8192 MB (8192 MB×1)
●6144 MB (4096 MB×1 + 2048 MB×1)
●4096 MB (4096 MB×1 or 2048 MB×2)
●2048 MB (2048 MB×1)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Serial ATA
Accelerometer/hard drive protection support
Supports the following hard drives:
●750 GB, 5400 rpm, 9.5 mm
●500 GB, 5400 rpm, 9.5 mm and 7.0 mm
●320 GB, 5400 rpm, 9.5 mm and 7.0 mm
√√
eMMC 32 GB √
Optical drive 9.5 mm tray load, SATA, fixed
DVD±RW Double-Layer SuperMulti Drive
Zero power optical drive
Weight saver for models without an optical drive
√√
Audio and video HD audio
Dual speakers
Supports Nuance Voice Recognition
VGA camera (fixed, no tilt with activity LED; 640×480 by 24 frames per second)
Single digital microphone
√√
HP TrueVision HD camera (E1-6010/A8-6410 models) √√
Ethernet Integrated 10/100 NIC √√
Wireless Integrated wireless options with single antennas (HMC/PCIe) √√
Support for the following WLAN formats:
●Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi adapter
●Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi adapter
●Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo adapter
●Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Compatible with Miracast-certified devices
Wireless display support (WiFi direct)
√√
External media
cards
HP Multi-Format Memory Card Reader slot with push-push technology, supporting the
following digital card formats:
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
√√
2 Chapter 1 Product description

Category Description Non-
touch
Touch
●Secure Digital eXtended Capacity (SDXC) Memory Card
Ports AC Smart Pin adapter plug (4.5 mm barrel)
Combination audio-out (headphone)/audio-in (microphone)
RJ-45 (Ethernet)
USB 3.0 (2 ports), USB 2.0 (1 port)
HDMI 1.4 output supporting 1920x1200 @ 60Hz
√√
Keyboard/
pointing devices
Full-size (15.0-in), black textured Island-style
Multitouch gestures enabled
Supports Windows® 8 Modern TrackPad Gestures
Support PS/2 interface
√√
Power
requirements
Supports the following AC adapters:
1M length power cord
45 W HP Smart AC adapter (3-wire, 4.5 mm barrel)
√√
Supports the following batteries:
●4 cell, 41 Whr, 2.8 AH
●3 cell, 31 Whr, 2.8 AH
√√
Security Kensington Security Lock √√
Operating
system
Preinstalled:
Windows 8.1 with Bing image (64 bit)
√√
Windows 8.1 with Bing image (64 bit) with 2 years 100GB OneDrive √
Serviceability End user replaceable parts:
AC adapter
Battery
Keyboard (select model replacement only)
Memory module
Optical drive
Hard drive
WLAN module
√√
3

2 External component identification
Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety and Environmental Notices. To access this guide, from
the Start screen, type support, select the HP Support
Assistant app, select My computer, and then select User
guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive (select models only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
4 Chapter 2 External component identification

Component Description
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
(6) Optical drive eject button Opens the optical drive.
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light ●On: The AC adapter is connected and the battery is
charged.
●Off: The computer is using battery power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(5) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
Left side 5

Component Description
To insert a card:
●Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
●Press in on the card until it pops out.
Display
Component Description
(1) WLAN antenna* Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video, captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant
app, select My computer, and then select User guides.
6 Chapter 2 External component identification

Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 7

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
8 Chapter 2 External component identification

Buttons and speakers
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
(2) Speakers Produce sound.
Top 9

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key or, on select models, the
spacebar.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
(5) num lock key Turns the integrated numeric keypad on and off.
NOTE: The keypad function that is active when the computer
is turned off is reinstated when the computer is turned back on.
(6) Integrated numeric keypad When num lock has been enabled, it can be used like an
external numeric keypad.
10 Chapter 2 External component identification