HP EliteBook Folio 9470m Manual

HP EliteBook Folio 9480m Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft, Windows,
WIndows 7, and Windows 8 are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: July 2014
Document Part Number: 768849-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Top ......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and fingerprint reader (select models only) ....................................................... 8
Keys ..................................................................................................................................................... 9
Front ..................................................................................................................................................................... 11
Left ....................................................................................................................................................................... 12
Right ..................................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Service tag and PCID label ................................................................................................................................... 15
Service tag ......................................................................................................................................... 15
PCID label ........................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components ............................................................................................................................. 18
Display assembly subcomponents ..................................................................................................................... 21
Mass storage devices .......................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
Sequential part number listing ........................................................................................................................... 25
4 Removal and replacement procedures preliminary requirements .................................................................... 30
Tools required ...................................................................................................................................................... 30
Service considerations ........................................................................................................................................ 30
Plastic parts ....................................................................................................................................... 30
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 31
Grounding guidelines ........................................................................................................................................... 31
Electrostatic discharge damage ....................................................................................................... 31
Packaging and transporting guidelines ......................................................................... 33
Workstation guidelines ................................................................................ 33
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 35
Component replacement procedures ................................................................................................................. 35
Battery ............................................................................................................................................... 35
SIM ..................................................................................................................................................... 36
Hard drive cover ................................................................................................................................ 38
Hard drive/SSD drive ......................................................................................................................... 39
mSATA drive ...................................................................................................................................... 41
RTC battery ........................................................................................................................................ 43
Service cover ..................................................................................................................................... 44
Memory module ................................................................................................................................ 45
WWAN module ................................................................................................................................... 47
WLAN module .................................................................................................................................... 49
Keyboard ........................................................................................................................................... 51
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 54
Component replacement procedures ................................................................................................................. 54
Display assembly components (panel, bezel, webcam, microphone) ............................................. 55
Base enclosure .................................................................................................................................. 58
Touchpad ........................................................................................................................................... 60
Power connector ............................................................................................................................... 62
Fan ..................................................................................................................................................... 63
System board .................................................................................................................................... 64
Heat sink ............................................................................................................................................ 67
Speaker assembly ............................................................................................................................. 69
Smart card board ............................................................................................................................... 70
Fingerprint reader board ................................................................................................................... 71
Display assembly .............................................................................................................................. 72
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 .................................. 78
Using Computer Setup ......................................................................................................................................... 78
Starting Computer Setup .................................................................................................................. 78
Navigating and selecting in Computer Setup ................................................................................... 78
Restoring factory settings in Computer Setup ................................................................................. 79
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ........................................................................................ 79
Downloading a BIOS update ........................................................................................... 80
Using MultiBoot ................................................................................................................................................... 81
About the boot device order ............................................................................................................. 81
Choosing MultiBoot preferences ...................................................................................................... 81
Setting a new boot order in Computer Setup ................................................................. 81
viii

Dynamically choosing a boot device using the f9 prompt ............................................. 82
Setting a MultiBoot Express prompt .............................................................................. 82
Entering MultiBoot Express preferences ....................................................................... 82
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 83
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 .................................. 84
Using Computer Setup ......................................................................................................................................... 84
Starting Computer Setup .................................................................................................................. 84
Navigating and selecting in Computer Setup ................................................................................... 84
Restoring factory settings in Computer Setup ................................................................................. 85
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ........................................................................................ 85
Downloading a BIOS update ........................................................................................... 86
Using MultiBoot ................................................................................................................................................... 87
About the boot device order ............................................................................................................. 87
Choosing MultiBoot preferences ...................................................................................................... 87
Setting a new boot order in Computer Setup ................................................................. 87
Dynamically choosing a boot device using the f9 prompt ............................................. 88
Setting a MultiBoot Express prompt .............................................................................. 88
Entering MultiBoot Express preferences ....................................................................... 88
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 89
9 Specifications ............................................................................................................................................. 90
Computer specifications ...................................................................................................................................... 90
35.6-cm (14.0-in) display specifications ............................................................................................................ 91
Hard drive specifications ..................................................................................................................................... 92
Solid-state drive specifications ........................................................................................................................... 93
mSATA drive specifications ................................................................................................................................. 94
10 Backup and recovery in Windows 8 .............................................................................................................. 95
Backing up your information ............................................................................................................................... 95
Performing a system recovery ............................................................................................................................ 95
Using the Windows recovery tools ................................................................................................... 95
Using f11 recovery tools ................................................................................................................... 96
Using Windows operating system media (purchased separately) ................................................... 96
Using Windows Refresh or Windows Reset ...................................................................................... 97
Using HP Software Setup .................................................................................................................. 97
ix

11 Backup and recovery in Windows 7 .............................................................................................................. 98
Creating recovery media and backups ................................................................................................................ 98
Guidelines .......................................................................................................................................... 98
Creating recovery media with HP Recovery Disc Creator ................................................................. 98
Creating recovery media ................................................................................................. 99
Backing up your information ............................................................................................................ 99
Performing a system recovery .......................................................................................................................... 100
Using the Windows recovery tools ................................................................................................. 100
Using f11 recovery tools (select models only) ............................................................................... 101
Using Windows 7 operating system media .................................................................................... 101
12 Statement of Volatility ............................................................................................................................ 103
Non-volatile memory usage ............................................................................................................................. 104
Questions and answers ..................................................................................................................................... 106
13 Power cord set requirements .................................................................................................................... 107
Requirements for all countries ......................................................................................................................... 107
Requirements for specific countries and regions ............................................................................................. 107
14 Recycling ................................................................................................................................................ 109
Battery ............................................................................................................................................................... 109
Display ............................................................................................................................................................... 109
Index ........................................................................................................................................................... 115
x

1 Product description
Category Description
Product Name HP EliteBook Folio 9480m Notebook PC
Processors Intel® Core® processors:
●i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
●i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
●i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W
●i5-4210U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 5000 (i7-4650U)
Intel UMA Graphics with shared video memory: Intel HD Graphics 4400 (i7-46000U,
i5-4310U, i5-4210U))
Panels 35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, light-emitting diode (LED), high-
definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam
35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, LED, HD, AG, SVA (1366×768) display
with and without webcam
Memory Two customer-accessible/upgradable memory module slots
DDR3L PC3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the following configurations:
●16384-MB (8192-MB×2)
●8192-MB (8192-MB×1)
●4096-MB (4096-MB×1)
Flash cache 32-GB MLC mSATA module, not available on computer models equipped with SSD or
SED.
Supports no Flash cache module configuration.
Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) SATA hard drives and solid-state drives
●500-GB, 7200-rpm, self-encrypting drive (SED)
●500-GB, 7200-rpm
Solid-state drive Supports the following SATA III SSDs:
●256-GB SED
●240-GB
●180-GB
●128-GB
MiniCard SSD Supports 120-GB M.2 solid-state drive
No available with flash cache module
1

Category Description
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p HD webcam (supports no camera option)
Integrated dual-array microphone
Ethernet Intel I1218LM 10/100/1000 Ethernet network interface card (NIC) with iAMT
NIC Power Down technology
S3/S4/S5 wake on LAN
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi
and Bluetooth 4.0 WLAN module
●Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and
Bluetooth 4.0 WLAN module for use in Indonesia
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
●HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media cards Secure Digital (SD) flash media slot supporting the following digital card formats:
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
Ports Headphone/Microphone combo
Battery connector
DisplayPort 1.2a
Docking connector
Multi-Pin AC Port
RJ-45 (Ethernet)
USB 3.0 ports (2)
USB 3.0 charging/powered port (1)
2 Chapter 1 Product description

Category Description
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 60 Hz, hot plug and
unplug and auto-detection for correct output to wide-aspect vs. standard aspect
video
Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
zoom as default
Taps enabled by default
Touchpad on/off button
Touchpad supports 2-way scroll with legend
Power requirements Supports the following AC adapters:
65-W Smart EM adapter
45-W Smart AC adapter
45-W AC adapter (2-prong) for use in Japan
Supports the following batteries:
●Primary: 4-cell, 52-Wh, 3.55-Ah battery
●Secondary: 6-cell, 60-Wh, 2.7-Ah battery
Supports the following power cords:
●2 wire plug (1.0 m)
●3 wire plug with ground pin (1.0 m)
●3 wire plug with ground pin (1.8 m)
Security Supports security cable lock
Supports fingerprint reader and no fingerprint reader option
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
HP ProtectTools
Operating system Preinstalled:
●Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image
●Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image –
MSNA
●Windows 8.1 EM 64
●Windows 8.1 CH 64
●Windows 8.1 ML 64
●Windows 8.1 Professional 64
●Windows 8.1 Professional 64 – MSNA
●FreeDOS
●Ubuntu Linux
3

Category Description
Restore media
●DRDVD Windows 7
●DRDVD Windows 8.1
●SRDVD Ubuntu
●Windows 7 Professional 64
●Windows 8.1 Professional 64
●Windows 8.1 64-bit
●Windows 8.1 Country Specific 64-bit
●Windows 8.1 Emerging Market 64-bit
Web-only support:
●Windows 8.1 Enterprise 64
●Windows 7 Professional 64- and 32-bit
●Windows 7 Enterprise 64- and 32-bit
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Solid-state drive
●Keyboard
●Memory module
●mSATA flash cache
●WLAN module
●WWAN module
4 Chapter 1 Product description

2 External component identification
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
Windows 8.1: For information on using the webcam, access HP
Support Assistant. To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.
Windows 7: For information on using the webcam, select Start > All
Programs > Communication and Chat > CyberLink YouCam.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
Display 5

Component Description
that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the
HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identification

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
(2) Microphone mute light ●Amber: microphone sound is off.
●Off: microphone sound is on.
(3) Num lock light On: Num lock is on.
(4) Wireless light White: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(5) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
(6) Caps lock light White: Caps lock is on, which switches the keys to all capital
letters.
(7) TouchPad light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
Top 7

Buttons, speakers, and fingerprint reader (select models only)
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for
at least 5 seconds to turn off the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings in Windows 8.1, see
your power options. From the Start screen, type power, select
Power and sleep settings, and then select Power and sleep from
the list of applications.
To learn more about your power settings in Windows 7: Select
Start > Control Panel > System and Security > Power Options.
(2) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
8 Chapter 2 External component identification

Component Description
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the bkey.
(3) Windows key Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 7: Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Windows 8.1: Displays options for a selected object.
Top 9

Component Description
Windows 7: Displays a shortcut menu for items beneath the
cursor.
(7) num lk key Turns the embedded numeric keypad on and off when pressed
in combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
10 Chapter 2 External component identification