HP Pavilion DV9500 Manual

HP Pavilion dv9500 Entertainment PC
Maintenance and Service Guide

© Copyright 2007 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United
States and other countries. Microsoft,
Windows, and Windows Vista are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties
for HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: June 2007
First Edition: April 2007
Document Part Number: 448374-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC
adapter comply with the user-accessible surface temperature limits defined by the International Standard
for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1Product description
2External component identification
Top components ...................................................................................................................... 6
Display and top components ...................................................................................... 6
QuickPlay buttons ..................................................................................................... 8
Keys ........................................................................................................................ 9
TouchPad ............................................................................................................... 10
Front components ................................................................................................................... 11
Right-side components ............................................................................................................ 12
Left-side components ............................................................................................................... 12
Bottom components ................................................................................................................ 14
3Illustrated parts catalog
Serial number location ............................................................................................................ 15
Computer major components ................................................................................................... 16
Display assembly components ................................................................................................. 21
Plastics Kit ............................................................................................................................. 23
Cable Kit .............................................................................................................................. 24
Mass storage devices ............................................................................................................. 25
Miscellaneous parts ................................................................................................................ 26
Sequential part number listing .................................................................................................. 27
4Removal and replacement procedures
Preliminary replacement requirements ....................................................................................... 34
Tools required ......................................................................................................... 34
Service considerations ............................................................................................. 34
Plastic parts ............................................................................................. 34
Cables and connectors ............................................................................. 35
Drive handling ......................................................................................... 35
Grounding guidelines .............................................................................................. 36
Electrostatic discharge damage .................................................................. 36
Packaging and transporting guidelines ........................................ 37
Workstation guidelines .............................................................. 37
Equipment guidelines ................................................................. 38
Unknown user password .......................................................................................... 39
Component replacement procedures ........................................................................................ 40
Serial number ......................................................................................................... 40
v

Battery ................................................................................................................... 41
Camera module ...................................................................................................... 42
Display inverter ....................................................................................................... 44
Hard drive ............................................................................................................. 46
Computer feet ......................................................................................................... 49
Memory module ...................................................................................................... 49
RTC battery ............................................................................................................ 51
WLAN module ........................................................................................................ 52
Optical drive .......................................................................................................... 54
Switch cover ........................................................................................................... 56
Keyboard ............................................................................................................... 58
Speaker assembly ................................................................................................... 61
Power button board ................................................................................................. 62
Display assembly .................................................................................................... 64
Top cover ............................................................................................................... 70
Wireless switch board ............................................................................................. 75
Bluetooth module .................................................................................................... 77
Front USB board ..................................................................................................... 79
ExpressCard assembly ............................................................................................. 80
Top cover trim ........................................................................................................ 82
Display switch module ............................................................................................. 84
Rear USB board ...................................................................................................... 85
System board ......................................................................................................... 87
Audio board ........................................................................................................... 92
Fan/heat sink assembly ........................................................................................... 94
Processor ............................................................................................................... 98
5Setup Utility
Starting the Setup Utility ........................................................................................................ 100
Changing the language of the Setup Utility ............................................................................. 100
Navigating and selecting in the Setup Utility ............................................................................101
Displaying system information ................................................................................................101
Restoring default settings in the Setup Utility ............................................................................ 101
Using advanced Setup Utility features ..................................................................................... 102
Closing the Setup Utility ........................................................................................................ 102
Setup Utility menus ............................................................................................................... 102
6Specifications
Computer specifications ........................................................................................................ 104
15.4-inch, SXGA+ display specifications ................................................................................ 105
15.4-inch WXGA+ display specifications ................................................................................106
Hard drive specifications ...................................................................................................... 107
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications .............................. 108
System DMA specifications ....................................................................................................109
System interrupt specifications ............................................................................................... 110
System I/O address specifications ..........................................................................................111
System memory map specifications ........................................................................................ 113
7Screw listing
vi

Phillips PM2.5×8.0 captive screw .......................................................................................... 114
Phillips PM3.0×4.0 screw ..................................................................................................... 115
Phillips PM2.5×5.0 captive screw .......................................................................................... 116
Phillips PM2.0×11.0 screw ................................................................................................... 118
Phillips PM2.5×8.0 screw ..................................................................................................... 119
Phillips PM2.0×3.0 screw ..................................................................................................... 123
Phillips PM2.5×5.0 screw ..................................................................................................... 125
Phillips PM2.5×6.0 screw ..................................................................................................... 130
Phillips PM2.0×4.0 screw ..................................................................................................... 131
Phillips 2.5×4.0 captive screw ............................................................................................... 132
8Backup and Recovery
Recovering system information ............................................................................................... 133
Backing up your information ................................................................................... 133
When to back up ................................................................................... 133
Back up suggestions ............................................................................... 134
Using system restore points ..................................................................................... 134
When to create restore points .................................................................. 134
Create a system restore point ................................................................... 134
Restore to a previous date and time .......................................................... 135
Creating recovery discs ......................................................................................... 135
Reinstalling software programs and drivers ............................................................... 136
Reinstalling preinstalled programs and drivers ........................................... 136
Reinstalling programs from discs .............................................................. 136
Performing a recovery ........................................................................................... 137
Recovering from the recovery discs ........................................................... 137
Recovering from the partition on the hard drive .......................................... 137
Deleting the recovery partition on the hard drive ....................................................... 138
Updating reinstalled software ................................................................................. 138
9Connector pin assignments
Audio-out (headphone) ......................................................................................................... 139
Audio-in (microphone) .......................................................................................................... 139
External monitor ................................................................................................................... 140
RJ-11 (modem) ..................................................................................................................... 141
RJ-45 (network) .................................................................................................................... 141
S-Video-out .......................................................................................................................... 142
Universal Serial Bus .............................................................................................................. 142
10 Power cord set requirements
Requirements for all countries or regions ................................................................................. 143
Requirements for specific countries or regions .......................................................................... 144
11 Recycling
Battery ................................................................................................................................ 145
Display ............................................................................................................................... 145
Index ............................................................................................................................... 151
vii

viii

1Product description
Category Description 8m GM system
board
8m PM
system board
8p PM
system board
Product
Name
HP Pavilion dv9500 Entertainment PC • • •
Processors Intel® Core™ Duo processors:
T7300 2.0-GHz processor with 4-MB L2 cache
and 800-MHz front side bus (FSB)
• • •
T7100 1.8-GHz processor with 2-MB L2 cache
and 800-MHz FSB
• • •
T5250e 1.5-GHz with 2-MB L2 cache and 667-
MHz FSB
• • •
Chipset Northbridge: Intel PM965 • •
Northbridge: Intel GM965 •
Southbridge: ICH8m • • •
Graphics nVidia Discrete PCI Express × 16
Graphics:
• •
nVidia NB8P-SE (GeForce 8600M GS,
G86M-128 bit) with at least 256 MB of
dedicated video memory (16M×16 DDR2 × 8
PCs), with:
●511 MB of video memory when system
memory = 1 GB (256 MB + 255 MB Turbo
Cache),
●1023 MB of video memory when system
memory = 2 GB (256 MB + 767 MB Turbo
Cache),
●2047 MB of video memory when system
memory = 4 GB (256 MB + 1791 MB Turbo
Cache).
System design supports up to 55W GPU
requirement.
•
1

Category Description 8m GM system
board
8m PM
system board
8p PM
system board
nVidia NB8M-SE -GS (GeForce 8400M GS) with
at least 128 MB of dedicated video memory
(16M × 16 DDR2 × 4 PCs), with:
●192 MB of video memory when system
memory = 512 MB (128 MB + 64 MB Turbo
Cache),
●383 MB of video memory when system
memory = 1 GB (128 MB + 255 MB Turbo
Cache),
●895 MB of video memory when system
memory = 2 GB (128 MB + 767 MB Turbo
Cache),
●1919 MB of video memory when system
memory = 4 GB (128 MB + 1535 MB Turbo
Cache).
System design supports up to 55W GPU
requirement.
•
Intel Extreme Graphics - Intel GMA X3100 UMA
(integrated) with shared video memory:
●Up to 64 MB when system memory =
512 MB,
●Up to 251 MB when system memory = 1024
MB,
●Up to 358 MB when system memory > 2047
MB
Memory size is dynamic change.
•
Panels 17.0-inch dual lamp WXGA+ BrightView (1440
× 900), 200 nits typical brightness
• •
17.0-inch single lamp SXGA+ BrightView 1680
× 1050), 200 nits typical brightness
• • •
17.0-inch single lamp WXGA BrightView (1440
× 900), 200 nits typical brightness
• • •
Memory 2 SODIMM slots • • •
Customer-accessible/upgradable • • •
PC2-5300, 667-MHz, DDR2 • • •
Dual channel support • • •
Supports up to 2048 MB of system memory
●2048 MB total system memory (1024 MB ×
2)
●1024 MB total system memory (1024 MB ×
1)
• • •
Hard drives Supports all Serial ATA (SATA) 9.5-mm, 2.5-inch
hard drives
•••
2Chapter1Product description

Category Description 8m GM system
board
8m PM
system board
8p PM
system board
RAID software support not required for second
hard drive
• • •
Single hard drive configurations:
●250-GB, 5400-rpm
●200-GB, 4200-rpm
●160-GB, 5400-rpm
●120-GB, 7200- and 5400-rpm
●100-GB, 7200-rpm
●80-GB, 5400-rpm
• • •
Dual hard drive configurations:
●500-GB, 5400-rpm (250 GB × 2)
●400-GB, 4200-rpm (200 GB × 2)
●320-GB, 5400-rpm (160 GB × 2)
●280-GB, 5400-rpm (160 GB + 120 GB)
●240-GB, 7200-rpm (120 GB × 2)
●240-GB, 5400-rpm (120 GB + 120 MB)
●200-GB, 7200-rpm (100 GB × 2)
●200-GB, 5400-rpm (120 GB + 80 GB)
• • •
Optical drives 12.7-mm tray load • • •
Parallel ATA • • •
Fixed (1 screw for removal) • • •
Support for the following optical drives:
●HD-ROM Super Multi Double-Layer Combo
Drive
• •
●DVD±RW and CD-RW Super Multi Double-
Layer Combo Drive with LightScribe
• • •
●DVD±RW and CD-RW Super Multi Double-
Layer Combo Drive
• • •
Camera Low-light VGA camera • • •
Fixed (no tilt) • • •
640 × 480 by 20 frames per second • • •
Diskette drive Supports external USB drive only • • •
Audio HD Audio (Realtek ALC861-VD-GR) • • •
Supports Microsoft Premium Requirements • • •
Pavilion-branded Altec Lansing speakers • • •
3

Category Description 8m GM system
board
8m PM
system board
8p PM
system board
2 omnidirectional microphones, dual array with
appropriate software (supports beam forming,
echo cancellation, and noise suppression)
• • •
Modem 56K V.92 data/fax modem (SilonLab ML3080
AMoM)
• • •
Supports all world-wide certification requirements • • •
Ethernet Integrated Realtek RT8111B 10/100/1000
network interface card (NIC)
• •
Integrated Realtek RT8101e 10/100 NIC •
Wireless Integrated wireless local area network
(WLAN) options by way of wireless
module:
• • •
Intel PRO wireless 3945 a/b/g and b/g with 2
antennae built into the display assembly
• • •
Intel WLAN + Bluetooth® • • •
802.11b/g for use only in North America,
includes two 2.4-GHz antennae in display
assembly
• • •
Intel PRO wireless 4965 a/b/g with 2 antennae
built into the display assembly and a/b/g/n with
3 antennae built into the display assembly
• • •
External
media card
One ExpressCard 54 slot, supports Hybrid
Analog+ATSC and DVBT TV tuner
• • •
One Mini PCIe slot • • •
Digital Media Slot, supports SD, MMC, SDIO,
MS, MSpro, xD
• • •
Ports Audio-in (mono microphone) • • •
Audio-out (stereo headphone) • • •
Audio-out (stereo headphone with S/PDIF) • • •
Consumer infrared • • •
High-definition multimedia interface (HDMI, on
select models only)
• •
IEEE 1394a • • •
RJ-11 (modem) • • •
RJ-45 (Ethernet, includes link and activity lights) • • •
S-Video-out • • •
USB (4 on computer models not equipped with a
fingerprint reader, 3 on computer models
equipped with a fingerprint reader)
• • •
VGA (Dsub 15-pin) • • •
2-pin AC power for 90-W AC adapter • •
4Chapter1Product description

Category Description 8m GM system
board
8m PM
system board
8p PM
system board
2-pin AC power for 65-W AC adapter •
Docking Expansion port 3 supports the HP xb3000
Notebook Expansion Base and HP Notebook
QuickDock
• • •
Keyboard/
pointing
devices
17-inch full-size keyboard with numeric keypad • • •
Touchpad supports 2-way scrolling • • •
Taps enabled as default • • •
Power
requirements
8-cell 2.55-Ah Li-ion battery • • •
8-cell 2.20-Ah Li-ion battery • • •
90-W AC adapter with localized cable plug
support (2-wire plug with ground pin, supports 2-
pin DC connector)
• •
65-W AC adapter with localized cable plug
support (2-wire plug with ground pin, supports 2-
pin DC connector)
•
Security Security cable slot • • •
Fingerprint reader (select models only) • • •
Operating
system
Preinstalled:
Windows Vista™ with embedded QuickPlay
Direct
• • •
Windows Vista Business (32-bit) • • •
Windows Vista Ultimate (64-bit) • • •
Windows Vista Premium (64-bit) • • •
Serviceability End-user replaceable parts: • • •
AC adapter • • •
Battery (system) • • •
Hard drives (2) • • •
Memory module • • •
Optical drive • • •
WLAN module • • •
5

2External component identification
Top components
Display and top components
Item Component Description
(1) Internal microphones (2) (select models only) Record sound.
NOTE: If there is a microphone icon next to each
microphone opening, the computer has internal
microphones.
(2) Integrated camera (select models only) Records video and captures still photographs.
(3) Speakers (2) Produce sound.
(4) Num lock light On: Num lock is on or the embedded numeric keypad is
enabled.
6Chapter2External component identification

Item Component Description
(5) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to
decrease volume and to the right to increase volume. You
can also tap the minus sign on the scroll zone to decrease
volume, or tap the plus sign on the scroll zone to increase
volume.
(6) Volume mute button Mutes and restores the speaker sound.
(7) Caps lock light On: Caps lock is on.
(8) Power button* ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button to shut down
the computer.
●When the computer is in the Sleep state (Windows
Vista) or in Standby (Windows XP), press the button
briefly to exit Sleep or Standby.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about power settings, select Start > Control
Panel > System and Maintenance > Power
Options.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
Top components 7

QuickPlay buttons
Item Component Description
(1) Media button Launches the QuickPlay program.
NOTE: If the computer has been set up to require a logon
password, you may be asked to log on to Windows.
QuickPlay launches after you log on. Refer to the QuickPlay
online Help for more information.
(2) DVD button Launches the DVD playback feature of the QuickPlay
program.
NOTE: If the computer has been set up to require a logon
password, you may be asked to log on to Windows.
QuickPlay launches after you log on. Refer to the QuickPlay
online Help for more information.
(3) Previous/rewind button When a disc is playing in the optical drive:
●Plays the previous track or chapter, when pressed
once.
●Rewinds when pressed with the fn key.
(4) Play/pause button Plays or pauses the disc.
(5) Next/fast forward button ●Plays the next track or chapter when the button is
pressed once.
●Fast forwards media when pressed simultaneously with
the fn key.
(6) Stop button Stops the disc.
8Chapter2External component identification

Keys
Item Component Function
(1) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(2) caps lock key Enables caps lock and turns on the caps lock light.
(3) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(4) Windows logo key Displays the Windows® Start menu.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Arrow keys Move the cursor around the screen.
(7) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
(8) num lock key Enables numeric lock, turns on the embedded numeric
keypad, and turns on the num lock light.
Top components 9

TouchPad
Item Component Function
(1) TouchPad light ●Blue: TouchPad is enabled.
●Amber: TouchPad is disabled.
(2) TouchPad* Moves the pointer and selects or activates items on the
screen.
(3) TouchPad left and right buttons* Function like the left and right buttons on an external mouse.
(4) TouchPad on/off button Enables/disables the TouchPad.
(5) TouchPad scroll zone Scrolls up or down.
*This table describes factory settings. View or change pointing device preferences by selecting Start > Control Panel >
Hardware and Sound > Mouse.
10 Chapter 2External component identification

Front components
Item Component Function
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(2) Battery light ●On: A battery is charging.
●Blinking: A battery that is the only available power
source has reached a low battery level or a critical
battery level.
●Off: If the computer is plugged into an external power
source, the light is turned off when all batteries in the
computer are fully charged. If the computer is not
plugged into an external power source, the light stays
off until the battery reaches a low battery level.
(3) Drive light Blinking: The hard drive or optical drive is being accessed.
(4) Wireless switch Turns the wireless feature on or off, but does not create a
wireless connection.
NOTE: To establish a wireless connection, a wireless
network must already be set up.
(5) Wireless light ●Blue: An integrated wireless device, such as a wireless
local area network (LAN) device and/or a Bluetooth®
device, is turned on.
●Amber: An integrated wireless device is turned off.
(6) Consumer infrared lens Receives a signal from a remote control device, such as the
HP Remote Control.
(7) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(8) Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television
audio.
Audio-out (headphone) S/PDIF jack (select models
only)
Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television
audio.
(9) Display lid latch Opens the computer.
Front components 11

Right-side components
Item Component Function
(1) USB ports (select models only) Connect optional USB devices.
(2) ExpressCard slot Supports optional ExpressCard/54 cards.
(3) Optical drive Reads optical discs, and, on select models, also writes to
optical discs.
(4) Power connector Connects an AC adapter.
Left-side components
Item Component Function
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) S-Video-out jack Connects an optional S-Video device such as a television,
VCR, camcorder, overhead projector, or video capture
card.
(3) External monitor port Connects an external VGA monitor or projector.
(4) Expansion port 3 Connects the computer to an optional docking device or
expansion product.
NOTE: The computer has only one expansion port. The
term expansion port 3 describes the type of expansion port.
(5) RJ-45 (network) jack Connects a network cable.
NOTE: On select computer models, the network jack
provides Gigabit Ethernet functionality.
(6) RJ-11 (modem) jack Connects a modem cable.
12 Chapter 2External component identification