HP Pavilion 15 Manual

Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: September 2018
First Edition: May 2018
Document Part Number: L19436-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950–1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 6
Right side ................................................................................................................................................................................... 6
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................ 10
TouchPad ............................................................................................................................................................ 10
Lights ................................................................................................................................................................... 11
Button, speakers, and vent .............................................................................................................................. 12
Special keys ........................................................................................................................................................ 13
Action keys ......................................................................................................................................................... 14
Bottom ..................................................................................................................................................................................... 15
Labels ....................................................................................................................................................................................... 16
3 Illustrated parts catalog ........................................................................................................................................................................ 17
Computer components ......................................................................................................................................................... 17
Display assembly components ............................................................................................................................................ 21
Mass storage devices ............................................................................................................................................................ 23
Cables ....................................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................................... 25
4 Removal and replacement preliminary requirements ..................................................................................................................... 27
Tools required ......................................................................................................................................................................... 27
Service considerations .......................................................................................................................................................... 27
Plastic parts ........................................................................................................................................................ 27
Cables and connectors ..................................................................................................................................... 28
Drive handling .................................................................................................................................................... 28
Electrostatic discharge damage .......................................................................................................................................... 29
Packaging and transporting guidelines .............................................................................................................................. 30
Workstation guidelines .......................................................................................................................................................... 30
Equipment guidelines ............................................................................................................................................................ 31
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 32
Component replacement procedures ................................................................................................................................. 32
Bottom cover ...................................................................................................................................................... 32
v

Battery ................................................................................................................................................................. 35
Display assembly ............................................................................................................................................... 37
Hard drive ........................................................................................................................................................... 48
WLAN module .................................................................................................................................................... 50
Solid-state drive ................................................................................................................................................ 52
Optane memory module .................................................................................................................................. 53
Memory module ................................................................................................................................................ 54
Memory card reader board .............................................................................................................................. 56
USB board (select products only) ................................................................................................................... 58
TouchPad ............................................................................................................................................................ 59
Lock bracket ....................................................................................................................................................... 62
Fan(s) ................................................................................................................................................................... 64
Heat sink ............................................................................................................................................................. 66
System board ..................................................................................................................................................... 70
Speakers ............................................................................................................................................................. 74
Power connector cable ..................................................................................................................................... 76
Top cover with keyboard .................................................................................................................................. 78
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 79
Starting Setup Utility (BIOS) .................................................................................................................................................. 79
Updating Setup Utility (BIOS) ................................................................................................................................................ 79
Determining the BIOS version ......................................................................................................................... 79
Downloading a BIOS update ............................................................................................................................ 80
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 81
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 81
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 81
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 81
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 82
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 82
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 82
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 83
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 83
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 83
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 84
vi

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 84
8 Backing up, restoring, and recovering ................................................................................................................................................. 85
Using Windows tools ............................................................................................................................................................. 85
Creating HP Recovery media (select products only) ........................................................................................................ 85
Using HP Recovery Manager to create recovery media .............................................................................. 86
Before you begin ........................................................................................................................... 86
Creating the recovery media ....................................................................................................... 86
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 87
Restoring and recovery ......................................................................................................................................................... 87
Restoring, resetting, and refreshing using Windows tools ......................................................................... 87
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 87
Recovering using HP Recovery Manager ....................................................................................................... 87
Recovering using the HP Recovery partition (select products only) ......................................................... 88
Recovering using HP Recovery media ............................................................................................................ 88
Changing the computer boot order ................................................................................................................ 89
Removing the HP Recovery partition (select products only) ...................................................................... 89
9 Specications .......................................................................................................................................................................................... 90
10 Power cord set requirements ............................................................................................................................................................ 91
Requirements for all countries ............................................................................................................................................ 91
Requirements for specic countries and regions ............................................................................................................. 91
11 Recycling ............................................................................................................................................................................................... 93
Index ............................................................................................................................................................................................................. 94
vii

viii

1 Product description
Category Description
Product Name HP Pavilion 15 Laptop PC
Model numbers:
15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999
15t-cs000, 15t-cs100
Processors 8th generation Intel® Core™ processors:
i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz FSB, 15 W)
7th generation Intel processors:
Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 2133-MHz FSB, 15 W)
Pentium® Gold 4415U 2.30-GHz, dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 15 W)
Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Supports Optimus (select products only)
Supports GPS (GPU Performance Scaling)
Supports MR ready
Internal graphics:
Intel UHD Graphics 620 (8th generation Intel Core processors)
Intel HD Graphics 620 (7th generation Intel Core processors)
Intel HD Graphics 610 (7th generation Intel Pentium processors)
Hybrid graphics:
GeForce GTX 1050 with 2048-MB of discrete video memory
GeForce GTX 1050 with 4096-MB of discrete video memory
GeForce GTX1050Ti with 4096-MB of discrete video memory
GeForce MX150 with up to 4096-MB of discrete video memory
GeForce MX150 with up to 2048-MB of discrete video memory
GeForce MX130 with up to 2048-MB of discrete video memory
Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio:
HD (1366×768), BrightView, SVA, 220 nits (select products only)
1

Category Description
HD (1366×768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only)
HD (1366×768), anti glare, SVA, 220 nits (select products only)
Full high-denition (FHD) (1920×1080), BrightView, UWVA, 220 nits
Full high-denition (FHD) (1920×1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel,
multi-touch enabled (select products only)
Full high-denition (FHD) (1920×1080), anti glare, UWVA, 220 nits
Full high-denition (FHD) (1920×1080), anti glare, SVA, 220 nits (select products only)
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2400 dual channel support (select products only)
DDR4-2133 dual channel support (select products only)
Supports the following congurations:
●16384 MB (8192 MB×2)
●12288 MB (8192 MB×1 + 4096 MB×1)
●8192 MB (8192 MB×1 or 4096 MB×2)
●6144 MB (4096 MB×1 + 2048 MB×1)
●4096 MB (4096 MB×1)
Storage Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models onlyl):
Support for solid-state drive + hard drive (select products only)
Support for M.2 SATA/PCIe solid-state drive (select products only)
Accelerometer/Hard drive protection support
Single hard drive congurations (select products only):
2-TB, 5400-rpm, 7.0 mm
1-TB, 5400-rpm, 7.2 mm
500-GB, 5400-rpm, 7.0 mm
Dual storage congurations (select products only):
256-GB, PCIe, value, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
256-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 2-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 500-GB, 5400-rpm, 7.0 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only):
256-GB
128-GB
2 Chapter 1 Product description