HP Pavilion 15 Manual

Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: September 2018
First Edition: May 2018
Document Part Number: L19436-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950–1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 6
Right side ................................................................................................................................................................................... 6
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................ 10
TouchPad ............................................................................................................................................................ 10
Lights ................................................................................................................................................................... 11
Button, speakers, and vent .............................................................................................................................. 12
Special keys ........................................................................................................................................................ 13
Action keys ......................................................................................................................................................... 14
Bottom ..................................................................................................................................................................................... 15
Labels ....................................................................................................................................................................................... 16
3 Illustrated parts catalog ........................................................................................................................................................................ 17
Computer components ......................................................................................................................................................... 17
Display assembly components ............................................................................................................................................ 21
Mass storage devices ............................................................................................................................................................ 23
Cables ....................................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................................... 25
4 Removal and replacement preliminary requirements ..................................................................................................................... 27
Tools required ......................................................................................................................................................................... 27
Service considerations .......................................................................................................................................................... 27
Plastic parts ........................................................................................................................................................ 27
Cables and connectors ..................................................................................................................................... 28
Drive handling .................................................................................................................................................... 28
Electrostatic discharge damage .......................................................................................................................................... 29
Packaging and transporting guidelines .............................................................................................................................. 30
Workstation guidelines .......................................................................................................................................................... 30
Equipment guidelines ............................................................................................................................................................ 31
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 32
Component replacement procedures ................................................................................................................................. 32
Bottom cover ...................................................................................................................................................... 32
v

Battery ................................................................................................................................................................. 35
Display assembly ............................................................................................................................................... 37
Hard drive ........................................................................................................................................................... 48
WLAN module .................................................................................................................................................... 50
Solid-state drive ................................................................................................................................................ 52
Optane memory module .................................................................................................................................. 53
Memory module ................................................................................................................................................ 54
Memory card reader board .............................................................................................................................. 56
USB board (select products only) ................................................................................................................... 58
TouchPad ............................................................................................................................................................ 59
Lock bracket ....................................................................................................................................................... 62
Fan(s) ................................................................................................................................................................... 64
Heat sink ............................................................................................................................................................. 66
System board ..................................................................................................................................................... 70
Speakers ............................................................................................................................................................. 74
Power connector cable ..................................................................................................................................... 76
Top cover with keyboard .................................................................................................................................. 78
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 79
Starting Setup Utility (BIOS) .................................................................................................................................................. 79
Updating Setup Utility (BIOS) ................................................................................................................................................ 79
Determining the BIOS version ......................................................................................................................... 79
Downloading a BIOS update ............................................................................................................................ 80
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 81
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 81
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 81
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 81
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 82
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 82
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 82
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 83
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 83
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 83
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 84
vi

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 84
8 Backing up, restoring, and recovering ................................................................................................................................................. 85
Using Windows tools ............................................................................................................................................................. 85
Creating HP Recovery media (select products only) ........................................................................................................ 85
Using HP Recovery Manager to create recovery media .............................................................................. 86
Before you begin ........................................................................................................................... 86
Creating the recovery media ....................................................................................................... 86
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 87
Restoring and recovery ......................................................................................................................................................... 87
Restoring, resetting, and refreshing using Windows tools ......................................................................... 87
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 87
Recovering using HP Recovery Manager ....................................................................................................... 87
Recovering using the HP Recovery partition (select products only) ......................................................... 88
Recovering using HP Recovery media ............................................................................................................ 88
Changing the computer boot order ................................................................................................................ 89
Removing the HP Recovery partition (select products only) ...................................................................... 89
9 Specications .......................................................................................................................................................................................... 90
10 Power cord set requirements ............................................................................................................................................................ 91
Requirements for all countries ............................................................................................................................................ 91
Requirements for specic countries and regions ............................................................................................................. 91
11 Recycling ............................................................................................................................................................................................... 93
Index ............................................................................................................................................................................................................. 94
vii

viii

1 Product description
Category Description
Product Name HP Pavilion 15 Laptop PC
Model numbers:
15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999
15t-cs000, 15t-cs100
Processors 8th generation Intel® Core™ processors:
i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz FSB, 15 W)
7th generation Intel processors:
Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 2133-MHz FSB, 15 W)
Pentium® Gold 4415U 2.30-GHz, dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 15 W)
Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Supports Optimus (select products only)
Supports GPS (GPU Performance Scaling)
Supports MR ready
Internal graphics:
Intel UHD Graphics 620 (8th generation Intel Core processors)
Intel HD Graphics 620 (7th generation Intel Core processors)
Intel HD Graphics 610 (7th generation Intel Pentium processors)
Hybrid graphics:
GeForce GTX 1050 with 2048-MB of discrete video memory
GeForce GTX 1050 with 4096-MB of discrete video memory
GeForce GTX1050Ti with 4096-MB of discrete video memory
GeForce MX150 with up to 4096-MB of discrete video memory
GeForce MX150 with up to 2048-MB of discrete video memory
GeForce MX130 with up to 2048-MB of discrete video memory
Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio:
HD (1366×768), BrightView, SVA, 220 nits (select products only)
1

Category Description
HD (1366×768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only)
HD (1366×768), anti glare, SVA, 220 nits (select products only)
Full high-denition (FHD) (1920×1080), BrightView, UWVA, 220 nits
Full high-denition (FHD) (1920×1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel,
multi-touch enabled (select products only)
Full high-denition (FHD) (1920×1080), anti glare, UWVA, 220 nits
Full high-denition (FHD) (1920×1080), anti glare, SVA, 220 nits (select products only)
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2400 dual channel support (select products only)
DDR4-2133 dual channel support (select products only)
Supports the following congurations:
●16384 MB (8192 MB×2)
●12288 MB (8192 MB×1 + 4096 MB×1)
●8192 MB (8192 MB×1 or 4096 MB×2)
●6144 MB (4096 MB×1 + 2048 MB×1)
●4096 MB (4096 MB×1)
Storage Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models onlyl):
Support for solid-state drive + hard drive (select products only)
Support for M.2 SATA/PCIe solid-state drive (select products only)
Accelerometer/Hard drive protection support
Single hard drive congurations (select products only):
2-TB, 5400-rpm, 7.0 mm
1-TB, 5400-rpm, 7.2 mm
500-GB, 5400-rpm, 7.0 mm
Dual storage congurations (select products only):
256-GB, PCIe, value, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
256-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 2-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 500-GB, 5400-rpm, 7.0 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only):
256-GB
128-GB
2 Chapter 1 Product description

Category Description
M.2, PCIe, NVMe, value, solid-state drive:
512-GB
256-GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2, M.2, solid-state drive (select products only):
16 GB (Optane memory module) + 1 TB, 5400–rpm, 7.2mm hard drive
Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2,
88° wide eld of vision
1080p by 30 frames per second
Supports Windows® Hello
Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide eld of vision
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Sensors Accelerometer (select products only)
Wireless Compatible with Miracast-certied devices
Integrated wireless options with a single antenna
Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 WiFi+Bluetooth® 5 Combo Adapter (non-vPro) (select products
only)
Integrated wireless options with dual antennas (M.2/CNVi):
Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 WiFi + BT5 (non-vPro) (MU-MIMO supported)
Intel Dual band wireless-AC 3168 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products
only/)
Integrated wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products only)
Realtek RTL8723DE 802.11bgn 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (select products only)
External media
cards
HP Multi-Format Digital Memory Card Reader
Supports SD/SDHC/SDXC
Push-push insertion/removal
3

Category Description
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
RJ-45/ethernet
USB 3.0 ports (2, right side)
USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer
HDMI supporting up to 4096×2160 @ 60Hz (select products only)
Keyboard/
TouchPad
Keyboard:
Full-sized, two coat paint, island-style keyboard with numeric keypad
Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad
TouchPad:
Image sensor
MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Power
requirements
Battery:
4–cell, 68-WHr, 4416-mAh prismatic/polymer battery (select models only)
3-cell, 41-WHr, 3549–mAh, prismatic/polymer battery
Supports battery fast charge
AC adapter:
120-W HP Smart AC adapter with power cord
90-W HP Smart AC adapter with power cord
65-W HP Smart AC adapter (EM) with power cord
65-W HP Smart AC adapter with power cord
45-W HP Smart AC adapter with power cord
Power cord:
1.0 m conventional power cord with a C5 connector
1.0 m conventional power cord with a C5 connector + Japan plug adapter
Security Nano security cable slot
Support for Trusted Platform Module (fTPM) 2.0
Operating system FreeDOS 2.0
4 Chapter 1 Product description

Category Description
Windows 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Microsoft Signature
Windows 10 Home 64 Plus QVC
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Plus Web/Kiosk
Windows 10 Home 64 QVC
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Notebook Single Language
Windows 10 Home 64 Value Notebook Single Language SEAP
Windows 10 Home 64 Value Notebook Single Language select GEO
Windows 10 Home 64 Web/Kiosk
Windows 10 Pro 64
Windows 10 Pro 64 Web/Kiosk
Serviceability End user replaceable parts:
AC adapter
5

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it
is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card reader.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen.
See the Security section in Product description on page 1 for the specic security lock
type.
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provide high-speed data transfer.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully charged.
●Blinking white: The AC adapter is disconnected and the battery has reached a low
battery level.
●Amber: The AC adapter is connected and the battery is charging.
●O: The battery is not charging.
(5) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer

Left side
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 7

Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the right
side.
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
8 Chapter 2 Getting to know your computer

Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with
wireless local area networks (WLANS).
NOTE: If your camera has a single antenna, it is located
on the right side.
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera(s) Allow(s) you to video chat, record video, and record still
images. Some cameras also allow a facial recognition
logon to Windows, instead of a password logon..
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
Display 9

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Keyboard area 11

Button, speakers, and vent
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon , and then select Power
Options.
(2) Speakers Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer