HP Presario CQ35-100 - Notebook PC User manual

Drives
User Guide

© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2009
Document Part Number: 512438-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.

Table of contents
1 Identifying installed drives
2 Handling drives
3 Using an optical drive
Identifying the installed optical drive ..................................................................................................... 3
Using optical discs ................................................................................................................................ 4
Selecting the right disc ......................................................................................................................... 5
CD-R discs ........................................................................................................................... 5
CD-RW discs ....................................................................................................................... 5
DVD±R discs ....................................................................................................................... 5
DVD±RW discs .................................................................................................................... 5
LightScribe DVD+R discs .................................................................................................... 5
Blu-ray Disc ......................................................................................................................... 6
Playing a CD, DVD, or BD .................................................................................................................... 6
Configuring AutoPlay ............................................................................................................................ 7
Changing DVD region settings ............................................................................................................. 7
Copying a CD or DVD .......................................................................................................................... 7
Creating or “burning” a CD or DVD ...................................................................................................... 9
Removing an optical disc (CD, DVD, or BD) ...................................................................................... 10
4 Improving hard drive performance
Using Disk Defragmenter ................................................................................................................... 11
Using Disk Cleanup ............................................................................................................................ 11
5 Using HP ProtectSmart Hard Drive Protection (select models only)
Identifying HP ProtectSmart Hard Drive Protection status ................................................................. 13
Using HP ProtectSmart Hard Drive Protection software .................................................................... 14
6 Replacing the hard drive
7 Troubleshooting
The optical disc tray does not open for removal of a CD, DVD, or BD ............................................... 18
iii

The computer does not detect the optical drive ................................................................................. 19
A disc does not play ........................................................................................................................... 20
A disc does not play automatically ..................................................................................................... 21
The process of burning a disc does not begin, or it stops before completion .................................... 21
A DVD playing in Windows Media Player produces no sound or display ........................................... 21
A device driver must be reinstalled .................................................................................................... 22
Obtaining the latest HP device drivers ............................................................................... 22
Obtaining the latest Windows device drivers ..................................................................... 23
Index ................................................................................................................................................................... 24
iv

1 Identifying installed drives
To view the drives installed on the computer, select Start >Computer.
NOTE: Windows® includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing applications, running
utilities, or changing Windows settings. Refer to Help and Support for more information.
1

2 Handling drives
Drives are fragile computer components that must be handled with care. Refer to the following cautions
before handling drives. Additional cautions are included with the procedures to which they apply.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information,
observe these precautions:
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external hard drive.
Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
Do not touch the connector pins on a removable drive or on the computer.
Handle a drive carefully; do not drop a drive or place items on it.
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer
is off, in the Sleep state, or in Hibernation, turn the computer on and then shut it down through the
operating system.
Do not use excessive force when inserting a drive into a drive bay.
Do not type on the keyboard or move the computer while the optical drive(select models only) is writing
to a disc. The write process is sensitive to vibration.
When the battery is the only source of power, be sure that the battery is sufficiently charged before
writing to media.
Avoid exposing a drive to temperature or humidity extremes.
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-
through devices and security wands. The airport security devices that check carry-on luggage, such as
conveyor belts, use x-rays instead of magnetism and will not damage a drive.
2 Chapter 2 Handling drives

3 Using an optical drive
Your computer includes an optical drive that expands the functionality of the computer. Identify what
kind of device is installed in your computer to see its capabilities. The optical drive allows you to read
data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then
you can also watch high-definition video from disc.
Identifying the installed optical drive
Select Start >Computer.
●DVD-ROM Drive
●DVD±RW/R and CD-RW Combo Drive
●DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support
●LightScribe DVD±RW/R and CD-RW Combo drive with Double-Layer (DL) support
●Blu-ray ROM DVD±R/RW SuperMulti DL Drive
●Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive
NOTE: Some of the drives listed above may not be supported by your computer.
Identifying the installed optical drive 3

Using optical discs
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM
Drive, it can also read Blu-ray discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
Optical drive type Write to CD-RW Write to DVD±RW/R Write to DVD+RW DL Write label to
LightScribe CD or DVD
±RW/R
Blu-ray ROM DVD±R/
RW SuperMulti DL
Drive
Yes Yes Yes No
SuperMulti LightScribe
DVD±RW and CD-RW
Combo Drive with DL
support
Yes Yes Yes Yes
Blu-ray ROM with
LightScribe DVD±R/
RW SuperMulti DL
Drive
Yes Yes Yes Yes
CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading or writing to a CD or DVD.
4 Chapter 3 Using an optical drive

Selecting the right disc
An optical drive supports optical discs (CDs and DVDs). CDs, used to store digital data, are also used
for commercial audio recordings and are convenient for your personal storage needs. DVDs are used
primarily for movies, software, and data backup purposes. DVDs are the same form factor as CDs but
have 6 to 7 times the storage capacity.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in
this section.
CD-R discs
CD-R (write-once) discs are widely used for creating a permanent copy of data that can be shared as
needed. Typical uses include the following:
●Distributing large presentations
●Sharing scanned and digital photos, video clips, and written data
●Making your own music CDs
●Keeping permanent archives of computer files and scanned home records
●Offloading files from your hard drive to free up disk space
After data is recorded, it cannot be erased or written over.
CD-RW discs
Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include the following:
●Developing and maintaining large documents and project files
●Transporting work files
●Making weekly backups of hard drive files
●Updating photos, video, audio, and data continuously
DVD±R discs
Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it
cannot be erased or written over.
DVD±RW discs
Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type
of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot
be changed.
LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, you can write data to the disc and then add a designer label to the outside of
the disc.
Selecting the right disc 5

Blu-ray Disc
Also called BD, Blu-ray Disc is a high-density optical disc format for the storage of digital information,
including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over five times more than
the 4.7-GB single-layer DVD. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times more than the
8.5-GB dual-layer DVD.
Typical uses include the following:
●Storage of large amounts of data
●High-definition video playback and storage
Playing a CD, DVD, or BD
1. Turn on the computer.
2. Press the release button (1) on the drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
If you have not yet configured AutoPlay, as described in the following section, an AutoPlay dialog box
opens. It prompts you to select how you want to use the media content.
NOTE: To watch a DVD movie, you can use HP DVD Play or other multimedia software. You can start
HP DVD Play at Start >DVD Play.
6 Chapter 3 Using an optical drive

Configuring AutoPlay
1. Select Start >Control Panel >Play CDs or other media automatically.
2. Confirm that the Use AutoPlay for all media and devices check box at the upper left of the
computer screen is selected.
3. Click Choose a default, and then select one of the available options for each media type listed.
4. Click Save to confirm your selections.
NOTE: For more information about AutoPlay, refer to Windows Help.
Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1. Select Start >Computer >System properties.
2. In the left pane, click Device Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
3. Click the "+" sign next to DVD/CD-ROM drives.
4. Right-click the DVD drive for which you want to change region settings, and then click
Properties.
5. Make the desired changes on the DVD Region tab.
6. Click OK.
Copying a CD or DVD
1. Select Start >All Programs >CyberLink DVD Suites >Power2Go.
2. Insert the disc you want to copy into the optical drive.
3. Click Copy at the bottom right of the screen.
Configuring AutoPlay 7

Creator Basic reads the source disc and copies the data to a temporary folder on your hard drive.
4. When prompted, remove the source disc from the optical drive and insert a blank disc into the drive.
After the information is copied, the disc you created ejects automatically.
8 Chapter 3 Using an optical drive

Creating or “burning” a CD or DVD
If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data and audio files, including MP3 and WAV
music files. To burn video files to a CD or DVD, use Windows DVD Maker.
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws,
to make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.
Observe the following guidelines when burning a CD or DVD:
●Before burning a disc, save and close any open files and close all programs.
●A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
NOTE: You cannot create an audio DVD with CyberLink Power2Go.
●Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.
●A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.
●DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.
●An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.
To burn a CD or DVD, follow these steps:
1. Download or copy the source files into a folder on your hard drive.
2. Insert a blank CD or DVD into the optical drive.
3. Select Start >All Programs, and then select the name of the software you want to use.
NOTE: Some programs may be located in subfolders.
4. Select the kind of CD or DVD you want to create—data, audio, or video.
5. Right-click Start, click Explore, and navigate to the folder where the source files are stored.
6. Open the folder, and then drag the files to the drive that contains the blank optical disc.
7. Initiate the burning process as directed by the program you have selected.
For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
Creating or “burning” a CD or DVD 9

Removing an optical disc (CD, DVD, or BD)
1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3. Close the disc tray and place the disc in a protective case.
10 Chapter 3 Using an optical drive

4 Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates
the fragmented files and folders on the hard drive so that the system can run more efficiently.
To run Disk Defragmenter:
1. Select Start >All Programs >Accessories >System Tools >Disk Defragmenter.
2. Click Defragment now.
NOTE: Windows® includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.
To run Disk Cleanup:
1. Select Start >All Programs >Accessories >System Tools >Disk Cleanup.
2. Follow the on-screen instructions.
Using Disk Defragmenter 11

5 Using HP ProtectSmart Hard Drive
Protection (select models only)
HP ProtectSmart Hard Drive Protection protects the hard drive by parking the drive and halting I/O
requests under either of the following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP ProtectSmart Hard Drive Protection returns the
hard drive to normal operation.
NOTE: Hard drives installed in optional docking devices or connected to USB ports are not protected
by HP ProtectSmart Hard Drive Protection.
For more information, refer to the HP ProtectSmart Hard Drive Protection software Help.
12 Chapter 5 Using HP ProtectSmart Hard Drive Protection (select models only)

Identifying HP ProtectSmart Hard Drive Protection status
The drive light on the computer turns on to show that the drive is parked. To determine whether drives
are currently protected or whether a drive is parked, select Start >Control Panel >Mobile PC >
Windows Mobility Center:
●If the software is enabled, a green check mark is superimposed over the hard drive icon.
●If the software is disabled, a red X is superimposed over the hard drive icon.
●If the drives are parked, a yellow moon is superimposed over the hard drive icon.
The icon in the Mobility Center may not show the most up-to-date status for the drive. For immediate
updates after a change in status, you need to enable the notification area icon.
To enable the notification area icon:
1. Select Start >Control Panel >Hardware and Sound >HP ProtectSmart Hard Drive
Protection.
NOTE: If prompted by User Account Control, click Allow.
2. On the Icon in System Tray row, click Show.
3. Click OK.
If HP ProtectSmart Hard Drive Protection has parked the drive, the computer will behave in the following
ways:
●The computer will not shut down.
●The computer will not initiate Sleep or Hibernation, except as described in the following Note.
NOTE: If the computer is running on battery power and reaches a critical battery level, HP
ProtectSmart Hard Drive Protection allows the computer to initiate Hibernation.
●The computer will not activate battery alarms set on the Alarms tab in Power Options properties.
Before you move the computer, HP recommends that you either shut it down or initiate Sleep or
Hibernation.
Identifying HP ProtectSmart Hard Drive Protection status 13

Using HP ProtectSmart Hard Drive Protection software
The HP ProtectSmart Hard Drive Protection software enables you to perform the following tasks:
●Enable and disable HP ProtectSmart Hard Drive Protection.
NOTE: Depending on your user privileges, you may not be able to enable or disable HP
ProtectSmart Hard Drive Protection. Additionally, members of an Administrator group can change
the privileges for non-Administrator users.
●Determine whether a drive in the system is supported.
To open the software and change settings, follow these steps:
1. In Mobility Center, click the hard drive icon to open the HP ProtectSmart Hard Drive Protection
window.
– or –
Select Start >Control Panel >Hardware and Sound >HP ProtectSmart Hard Drive
Protection.
2. Click the appropriate button to change settings.
3. Click OK.
14 Chapter 5 Using HP ProtectSmart Hard Drive Protection (select models only)

6 Replacing the hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
To remove the hard drive:
1. Save your work.
2. Shut down the computer and close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface.
6. Remove the battery from the computer.
7. With the hard drive bay toward you, loosen the 3 hard drive cover screws (1).
8. Lift the hard drive cover away from the computer (2).
15

9. Loosen the 2 captive screws that secure the hard drive to the computer (1).
10. Pull the hard drive tab to the left (2) to disconnect the hard drive.
11. Lift the hard drive (3) out of the hard drive bay.
To install a hard drive:
1. Insert the hard drive into the hard drive bay (1).
2. Pull the hard drive tab (2) to the right until the hard drive snaps into place.
16 Chapter 6 Replacing the hard drive