HP ProBook x360 11 G6 Education Edition Manual

Maintenance and Service Guide
HP ProBook x360 11 G6 Education Edition
IMPORTANT! This document is intended
for HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Chrome is a
trademark of Google LLC. Intel, Celeron, and
Pentium are trademarks of Intel Corporation
or its subsidiaries in the U.S. and other countries.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2020
Document Part Number: L89293-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on the computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right ........................................................................................................................................................................................... 5
Left .............................................................................................................................................................................................. 6
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 9
Touchpad ............................................................................................................................................................... 9
Touchpad settings ........................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Special keys ........................................................................................................................................................ 11
Top cover ................................................................................................................................................................................. 12
Bottom ..................................................................................................................................................................................... 12
Labels ....................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 15
Computer major components .............................................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................................... 22
4 Removal and replacement procedures preliminary requirements ................................................................................................ 23
Tools required ......................................................................................................................................................................... 23
Service considerations .......................................................................................................................................................... 23
Plastic parts ........................................................................................................................................................ 23
Cables and connectors ..................................................................................................................................... 23
Drive handling .................................................................................................................................................... 24
Electrostatic discharge damage .......................................................................................................................................... 24
Packaging and transporting guidelines .............................................................................................................................. 25
Workstation guidelines .......................................................................................................................................................... 26
Equipment guidelines ............................................................................................................................................................ 26
5 Removal and replacement procedures .............................................................................................................................................. 28
Component replacement procedures ................................................................................................................................. 28
Keyboard/top cover ........................................................................................................................................... 28
Touchpad cable .................................................................................................................................................. 34
v

Touchpad ............................................................................................................................................................ 35
Transfer board cable ......................................................................................................................................... 37
Transfer board and webcam module ............................................................................................................. 38
Battery ................................................................................................................................................................. 39
WLAN module .................................................................................................................................................... 41
Speakers ............................................................................................................................................................. 43
RTC battery ......................................................................................................................................................... 44
USB/audio board cables ................................................................................................................................... 45
USB/audio board ................................................................................................................................................ 46
Power connector cable ..................................................................................................................................... 47
System board ..................................................................................................................................................... 48
Heat sink ............................................................................................................................................................. 51
Display assembly ............................................................................................................................................... 53
6 Backing up, restoring, and recovering ................................................................................................................................................. 56
Backing up information and creating recovery media ..................................................................................................... 56
Using Windows tools ......................................................................................................................................... 56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 56
Restoring and recovery ......................................................................................................................................................... 57
Restoring, resetting, and refreshing using Windows tools ......................................................................... 57
Recovering using HP Recovery media ............................................................................................................ 57
Changing the computer boot order ................................................................................................................ 57
Using HP Sure Recover (select products only) .............................................................................................. 58
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 59
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 59
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 59
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 60
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 60
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 60
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 60
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 61
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 61
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 61
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 62
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 62
vi

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 62
8 Specications .......................................................................................................................................................................................... 64
9 Statement of memory volatility ........................................................................................................................................................... 65
Nonvolatile memory usage .................................................................................................................................................. 67
Questions and answers ......................................................................................................................................................... 68
Using HP Sure Start (select models only) .......................................................................................................................... 70
10 Power cord set requirements ............................................................................................................................................................ 71
Requirements for all countries ............................................................................................................................................ 71
Requirements for specic countries and regions ............................................................................................................. 72
11 Recycling ............................................................................................................................................................................................... 74
Index ............................................................................................................................................................................................................. 75
vii

viii

1 Product description
Table 1-1 Product description
Category Description
Product Name HP ProBook x360 11 G6 Education Edition
Processor Intel® Core™ i5-10210Y 1.0 GHz quad core processor (6.0 MB L3 cache, 2133 MHz FSB, 5.5 W)
Intel Core i3-10110Y 1.0 GHz dual core processor (4 MB L3 cache, 2133 MHz FSB, 5.5 W)
Chipset Intel integrated with processor
Panel 11.6 inch, high-denition (HD) (1368×768), antiglare, white light emitting diode (WLED) backlight,
UWVA, touchscreen display panel; typical brightness: 220 nits
11.6 inch, HD (1368×768), antiglare, WLED backlight, SVA, touchscreen display panel; typical
brightness: 220 nits
Memory Supports LPDDR3-2133, 1.2 V, nonupgradeable, onboard system memory in 8 GB and 4
GB congurations
Storage Solid-state drive: Supports a 256 GB PCIE, NVME, value solid-state drive and a 128 GB M2, SATA-3,
solid-state drive with triple level cell (TLC)
Audio and video Fixed (no tilt), 1280×720p HD camera with 75° eld of vision integrated into display assembly
Fixed (no tilt), 5 MP, 2560×1920p HD camera with 88° eld of vision integrated into top cover
Primary camera privacy shutter
Dual array microphones with appropriate echo-cancellation, noise-suppression software
Dual speakers
Dual speakers
HP HD Audio
Ethernet Realtek GBE Ethernet controller (nondash, QFN32)
Support S3/ S4/S5 wake on LAN with enbedded network interface card (NIC)
Security HP Trusted Platform Module (TPM) Conguration Utility
Wireless Integrated wireless local area network (WLAN) with two built-in antennas
Support for the following WLAN modules:
Intel 9260 ac 2×2 + Bluetooth® 5.0 M.2 2230 non-vPro PCI-e+USB WW
Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-Pro 160MHz PCI-e+USB WW with
2 antennas
Ports ●AC Smart Pin adapter plug
●HDMI v1.4b supporting up to 3840×2160 @ 30Hz
●Audio-out (headphone)/audio-in (microphone) combo jack
●RJ-45/Ethernet
●USB 3.1 Gen 1 Ports (2)
1

Table 1-1 Product description (continued)
Category Description
Ports (continued) ●USB Type-C (data and power)
Sensors Combination chip:
●Accelerometer
●Magnetometer
●Gyro
Hall sensor
Keyboard/pointing devices Spill-resistant standard notebook keyboard in chalkboard gray and dusk blue nishes
Clickpad
Power requirements Supports a 3 cell, 48 WHr, 4.21 AHr, Li-Ion battery
Supports the following AC adapters:
●65 W HP Smart Adapter (non-PFC, EM, 4.5 mm)
●45 W HP Smart Adapter (non-PFC, 4.5 mm, non-slim)
●45 W AC adapter (non-PFC, USB Type-C, 1.8 m, 3 pin)
●45 W AC adapter (non-PFC, SB, 4.5 mm) for use only in Argentina
Supports a 1 meter C5 power cord
Operating system Preinstalled:
●Windows® 10 Enterprise 64 bit
●Windows 10 Enterprise 64 bit LTSC
●Windows 10 Home 64 bit
●Windows 10 Home 64 bit Chinese Market CPPP
●Windows 10 Home 64 bit Single Language
●Windows 10 Home 64 bit Single Language Africa Market PPP
●Windows 10 Home 64 bit Single Language Asia Pacic Emerging Markets PPP
●Windows 10 Home 64 bit Single Language India Market PPP
●Windows 10 Home 64 bit Single Language Indonesia Market PPP
●Windows 10 Home 64 bit StF MSNA for Higher Education Strategic
●Windows 10 Professional 64 bit
●Windows 10 Professional 64 bit CBB
●Windows 10 Professional 64 bit Chinese Market
●Windows 10 Professional 64 bit StF MSNA Standard
●Windows 10 Professional 64 bit StF MSNA Strategic
●Windows 10 Professional S 64 bit
●Windows 10 Professional S 64 bit Chinese Market
●Windows 10 Professional S 64 bit StF MSNA Standard
●
2 Chapter 1 Product description

Table 1-1 Product description (continued)
Category Description
Operating system (continued)
●Windows 10 Professional S 64 bit StF MSNA Strategic
Serviceability End user replaceable parts: AC adapter
3

2 Components
The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on the computer:
▲Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Components

Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) USB Type-C power connector and
SuperSpeed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides
data transfer.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface
(HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(5) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
●O: The battery is not charging.
(6) Power connector Connects an AC adapter.
Right 5

Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 4 seconds to turn o the computer.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unnecessary components.
6 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is a power-saving
state that uses the least amount of power.
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas (select products only)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera’s view. To use the
camera, slide the camera privacy cover in the opposite direction to
reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,
when one camera lens is revealed and ready to use, the other
is concealed.
(5) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
Display 7

Table 2-3 Display components and their descriptions (continued)
Component Description
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(6) Camera light (select products only) On: The camera is in use.
(7) Camera (select products only) Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
8 Chapter 2 Components

Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(4) Camera light (select products only) On: The camera is in use.
10 Chapter 2 Components

Special keys
Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start .
(4) Action keys Execute frequently used system functions when pressed in
combination with the fn key.
Keyboard area 11

Top cover
Table 2-7 Top cover component and its description
Component Description
HP Interactive
Light
Allows students and teachers to interact in several ways through the light located on the top cover. In addition to the
Help, Test, Quiz, and Group options, the light also communicates information about the status of the Internet
connection and the battery power level.
Bottom
Table 2-8 Bottom component and its description
Component Description
Speakers (2) Produce sound.
12 Chapter 2 Components