HP ProBook x360 11 G6 Education Edition User manual

HP ProBook x360 11 G2 Education Edition
and
HP ProBook x360 11 G1 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development
Company, L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Celeron, and Pentium are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of
its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: June 2017
First Edition: December 2016
Document Part Number: 903906-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
HP Condential
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HP Condential
iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Illustrated parts catalog ................................................................................................................................ 4
Service label ........................................................................................................................................................... 4
Computer major components ................................................................................................................................ 6
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 13
3 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
4 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Keyboard/top cover ........................................................................................................................... 20
TouchPad cable .................................................................................................................................. 24
TouchPad ........................................................................................................................................... 25
Second webcam ................................................................................................................................. 27
Battery ............................................................................................................................................... 29
Solid-state drive ................................................................................................................................ 30
WLAN module .................................................................................................................................... 31
RTC battery ........................................................................................................................................ 33
Speakers ............................................................................................................................................ 34
Audio board ....................................................................................................................................... 35
System board .................................................................................................................................... 36
Heat sink ............................................................................................................................................ 40
Display assembly ............................................................................................................................... 41
v

5 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57
7 Specications .............................................................................................................................................. 59
Computer specications ...................................................................................................................................... 59
8 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
9 Power cord set requirements ........................................................................................................................ 67
Requirements for all countries ............................................................................................................................ 67
Requirements for specic countries and regions ................................................................................................ 67
10 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
vi

1 Product description
Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition
Processors Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz)
processor
Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz)
processor
Intel® Pentium™ N4200 1.10-GHz (turbo up to 2.50-
GHz) processor (750-MHz FSB, 2.0-MB L2 cache,
quad core, 6 W)
Intel Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz)
processor (650-MHz FSB, 2.0-MB L2 cache,
dual core, 6 W)
Chipset Integrated soldered-on-circuit (SoC) Integrated SoC
Graphics Intel universal memory architecture (UMA)
Support for DirectX 12
Intel UMA
Support for DirectX 12
Panel 11.6-in, high-denition (HD) (1366×768), light-emitting
diode (LED), SVA, EDP, slim, 220N, TouchScreen display
with air-bonding; 16:9 ultra wide aspect ratio
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N,
TouchScreen display with air-bonding; 16:9 ultra wide
aspect ratio
11.6-in, HD, AntiGlare (AG) (1366×768), LED, SVA, EDP,
slim, 220N, non-TouchScreen display; 16:9 ultra wide
aspect ratio
Memory module System memory axed to system board
Support for LPDDR3-1866 dual channel memory
Support for up to 8-GB maximum system memory in
8192-MB (256-M×16-GB×4×4 pieces) and 4096-MB
(256-M×8-GB×4×4 pieces) congurations
Support for DDR3-1600 dual channel
Supports up to 4-GB maximum on-board
system memory
Support for up to 8-GB maximum system memory in
the following congurations:
●8192-MB: (256 MB × 16 × 16 pieces)
●4096-MB: (256 MB × 16 × 8 pieces)
●2048-MB: (256 MB × 16 × 4 pieces; only allowed
on computer models equipped with an
Intel Celeron processor, no HPSP v2 and no NPRM)
Storage Solid-state drive: Support for 256- and 128-GB SATA-3
solid-state drives with and without triple-level cell
(TLC) support
eMMC: Support for 64-GB eMMC storage
Solid-state drive: Support for 256- and 128-GB SATA-3
solid-state drives (not available on computer models
equipped with eMMC storage)
Audio and video Front-facing webcam: 1-MP HD @ 1280×720p
Second webcam: 2-MP full high-denition (FHD) @
1920×1080p
Integrated dual digital microphones
HP HD audio
Dual speakers
Conexant CX7700
Front-facing webcam: 1-MP HD @ 1280×720p
Second webcam: 2-MP full high-denition (FHD) @
1920×1080p
Integrated dual digital microphones
HP HD audio
Dual speakers
Conexant CX7700
Ethernet Realtek PCIe GbE Family Controller 10/100/1000
(RTL8111HSH)
Realtek PCIe GbE Family Controller 10/100/1000
(RTL8111HSH)
HP Condential
1

Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition
Wireless ●Integrated wireless local area network (WLAN)
options by way of wireless module
●Two built-in WLAN antennas
●Support for the Intel Dual Band Wireless AC 7265
802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
●Integrated wireless local area network (WLAN)
options by way of wireless module
●Two built-in WLAN antennas
●Support for the Intel Dual Band Wireless AC 7265
802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
External media
cards
Micro-Secure Digital (SD®) media reader slot Micro-Secure Digital (SD®) media reader slot
Ports ●Audio-in (mono microphone)/audio-out (stereo
headphone) combination
●AC Smart Pin adapter plug
●HDMI v1.4b supporting up to 4096×2160 @ 24-Hz
●USB 3.1 Type-A port (2)
●USB 3.1 Type-C port
●Audio-in (mono microphone)/audio-out (stereo
headphone) combination
●AC Smart Pin adapter plug
●HDMI v1.4b supporting up to 3840×2160 @ 30-Hz
●USB 3.1 Gen 1 port with Type-A connector (2)
●USB 3.1 port with Type-C connector
Keyboard/
pointing devices
Full-sized, chiclet-style keyboard in radiant red and
smoke gray nish
ClickPad requirements:
●Multitouch gestures enabled
●Support for Windows 10 trackpad gestures
●Taps enabled as default
Full-sized, chiclet-style keyboard in radiant red and
smoke gray nish
ClickPad requirements:
●Multitouch gestures enabled
●Support for Windows 10 trackpad gestures
●Taps enabled as default
Pen input ●Available only on computer models equipped with
a TouchScreen display assembly
●Wacom AES pen
●Support for no pen option
●Available only on computer models equipped with
a TouchScreen display assembly
●Wacom AES pen
●Support for no pen option
Power
requirements
Support for the following AC adapters:
●65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-
mm)
●45-W AC adapter (non-PFC, RA, SB, 4.5-mm; for
use only in Argentina)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm,
non-slim)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
Support for C5 receptacle, 1.83-meter (6.00-feet) and
C5 receptacle, 1.00-meter (3.28-feet) power cords
Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery
Support for the following AC adapters:
●65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
Support for C5 receptacle, 1.83-meter (6.00-feet) and
C5 receptacle, 1.00-meter (3.28-feet) power cords
Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery
Security Support for security cable lock
Support for Trusted Platfom Module (TPM) 2.0 discrete
Support for security cable lock
Support for Trusted Platfom Module (TPM) 2.0 discrete
Operating
system
Preinstalled:
●Windows 10 Home 64-bit
●Windows 10 Home 64-bit Single Language
●Windows 10 Professional 64-bit
Preinstalled:
●Windows 10 Home 64-bit
●Windows 10 Professional 64-bit StF MSNA (only on
computer models with system memory of 4-GB or
HP Condential
2 Chapter 1 Product description

Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition
Operating
system
(continued)
●Windows 10 Professional 64-bit StF
MSNA Standard
Restore media–DRDVD: Windows 10 Professional 64-
bit (For service and/or purchase only)
Restore media–OSDVD: Windows 10 Professional 64-
bit RS2
Web support OS: Windows 10 Enterprise 64-bit Web
Support and Windows 10 Enterprise 64-bit LTSB 1607
Certied: Microsoft WHQL
●less and system storage equal to or less than 128-
GB [solid-state drive or eMMC])
●Windows 10 Professional 64-bit StF
MSNA Standard
●Windows 10 Professional 64-bit StF MSNA
Strategic (only on computer models with system
memory of 4-GB or less and system storage equal
to or less than 128-GB [solid-state drive or
eMMC])
●Windows 10 Professional 64-bit StF MSNA EM
(only on computer models with system memory
of 4-GB or less and system storage equal to or
less than 128-GB [solid-state drive or eMMC])
●Windows 10 Professional 64-bit StF
MSNA Standard
●Windows 10 Professional 64-bit StF MSNA
Strategic (only on computer models with system
memory of 4-GB or less and system storage equal
to or less than 128-GB [solid-state drive
or eMMC])
Restore media–DRDVD: Windows 10 Professional 64-
bit (For service and/or purchase only)
Restore media–RS1 OSDVD: Windows 10 Professional
64-bit (For service and/or purchase only)
Web support OS: Windows 10 Enterprise 64-bit
Web Support
Certied: Microsoft WHQL and Windows 10 Enterprise
64-bit LTSB
Serviceability End user replaceable part: AC adapter and pen End user replaceable part: AC adapter and pen
HP Condential
3

2 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer , go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer , inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
The service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on the computer.
Item Description Function
(1) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(2) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(3) Warranty period This number describes the duration of the warranty
period for the computer.
(4) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
HP Condential
4 Chapter 2 Illustrated parts catalog