HP ZBook 15 Manual

HP ZBook 15 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2013
Document Part number: 721768-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Display ................................................................................................................................... 8
Buttons, speakers, and fingerprint reader (select models only) ...................................................... 10
Keys ..................................................................................................................................... 12
Lights .................................................................................................................................... 13
TouchPad .............................................................................................................................. 14
Front ..................................................................................................................................... 15
Left side ................................................................................................................................ 16
Right side .............................................................................................................................. 17
Rear ..................................................................................................................................... 18
Bottom .................................................................................................................................. 19
3 Illustrated parts catalog .................................................................................................. 21
Service tag ............................................................................................................................ 21
Computer major components ................................................................................................... 23
LED display assembly subcomponents ....................................................................................... 30
Bracket Kit ............................................................................................................................. 31
Cable Kit .............................................................................................................................. 32
Plastics Kit ............................................................................................................................. 33
Mass storage devices ............................................................................................................. 34
Miscellaneous parts ................................................................................................................ 35
Sequential part number listing .................................................................................................. 37
4 Removal and replacement procedures preliminary requirements .................................... 44
Tools required ....................................................................................................................... 44
Service considerations ............................................................................................................ 44
Plastic parts ............................................................................................................ 44
Cables and connectors ............................................................................................ 45
Drive handling ........................................................................................................ 45
v

Grounding guidelines ............................................................................................................. 46
Electrostatic discharge damage ................................................................................. 46
Packaging and transporting guidelines ....................................................... 47
Workstation guidelines .............................................................. 47
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 49
Component replacement procedures ........................................................................................ 49
Battery ................................................................................................................... 50
Service cover .......................................................................................................... 51
Hard drive ............................................................................................................. 52
Optical drive .......................................................................................................... 54
WWAN module ..................................................................................................... 56
Solid-state drive ...................................................................................................... 58
WLAN module ........................................................................................................ 59
Primary memory module .......................................................................................... 61
Keyboard ............................................................................................................... 62
Expansion memory module ....................................................................................... 67
6 Removal and replacement procedures for Authorized Service Provider parts .................. 69
Component replacement procedures ........................................................................................ 69
RTC battery ............................................................................................................ 69
Top cover ............................................................................................................... 71
Fingerprint reader board .......................................................................................... 75
Function button board .............................................................................................. 77
Power button board ................................................................................................. 79
ExpressCard assembly ............................................................................................. 81
Smart card reader ................................................................................................... 83
Audio/USB board ................................................................................................... 85
USB board ............................................................................................................. 87
Speakers ................................................................................................................ 89
Fan/heat sink assembly ........................................................................................... 90
Processor ............................................................................................................... 93
Graphics board ...................................................................................................... 94
Display assembly .................................................................................................... 96
System board ....................................................................................................... 103
Power connector cable .......................................................................................... 107
RJ-45 (network) cable ............................................................................................ 109
7 Computer Setup ............................................................................................................ 112
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics .................................112
vi

Using Computer Setup ........................................................................................... 112
Starting Computer Setup ......................................................................... 112
Navigating and selecting in Computer Setup ............................................. 113
Restoring default settings in Computer Setup .............................................. 114
Updating the BIOS ................................................................................. 114
Determining the BIOS version ................................................... 114
Downloading a BIOS update .................................................... 115
Using MultiBoot .................................................................................................... 116
About the boot device order .................................................................... 116
Choosing MultiBoot preferences ............................................................... 116
Setting a new boot order in Computer Setup .............................. 116
Dynamically choosing a boot device using the f9 prompt ............. 117
Setting a MultiBoot Express prompt ............................................ 117
Entering MultiBoot Express preferences ...................................... 118
Using System Diagnostics ....................................................................................... 118
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ......... 119
Using Computer Setup ........................................................................................... 119
Starting Computer Setup ......................................................................... 119
Navigating and selecting in Computer Setup ............................................. 119
Restoring default settings in Computer Setup .............................................. 120
Updating the BIOS ................................................................................. 121
Determining the BIOS version ................................................... 121
Downloading a BIOS update .................................................... 121
Using MultiBoot .................................................................................................... 122
About the boot device order .................................................................... 122
Choosing MultiBoot preferences ............................................................... 123
Setting a new boot order in Computer Setup .............................. 123
Dynamically choosing a boot device using the f9 prompt ............. 123
Setting a MultiBoot Express prompt ............................................ 124
Entering MultiBoot Express preferences ...................................... 124
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............. 125
8 Specifications ................................................................................................................ 126
Computer specifications ........................................................................................................ 126
Hard drive specifications ...................................................................................................... 127
Hard drive specifications (continued) ...................................................................................... 128
9 Backup and recovery .................................................................................................... 129
Windows 8 ......................................................................................................................... 129
Backing up your information ................................................................................... 129
vii

Performing a system recovery ................................................................................. 130
Using the Windows recovery tools ........................................................... 131
Using f11 recovery tools ......................................................................... 132
Using Windows 8 operating system media (purchased separately) ............... 132
Using Windows Refresh for quick and easy recovery .................................. 133
Remove everything and reinstall Windows ................................................ 133
Using HP Software Setup ........................................................................ 134
Windows 7 ......................................................................................................................... 135
Creating recovery media and backups .................................................................... 135
Guidelines ............................................................................................. 135
Creating recovery media with HP Recovery Disc Creator ............................. 136
Creating recovery media .......................................................... 136
Backing up your information .................................................................... 136
Performing a system recovery ................................................................................. 137
Using the Windows recovery tools ........................................................... 138
Using f11 recovery tools (select models only) ............................................. 139
Using Windows 7 operating system media ................................................ 139
10 Power cord set requirements ...................................................................................... 141
Requirements for all countries ................................................................................................ 141
Requirements for specific countries and regions ....................................................................... 141
11 Recycling .................................................................................................................... 143
Index ............................................................................................................................... 144
viii

1 Product description
Category Description
Product Name HP ZBook 15 Mobile Workstation
Processors ●Intel® Quad Core® i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor
(1600-MHz front-side bus (FSB), 8.0-MB L3 cache, 47 W)
●Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor
(1600-MHz FSB, 6.0-MB L3 cache, 47 W)
●Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor
(1600-MHz FSB, 6.0-MB L3 cache, 47 W)
●Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor
(1600-MHz FSB, 4.0-MB L3 cache, 37 W)
●Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, 37 W)
●Intel Dual Core i5-4300M 2.60-GHz (SC turbo up to 3.30-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, 37 W)
Chipset Mobile Intel QM87
Graphics Switchable graphics:
●NVIDIA® Quadro® K2100M NVIDIA N15P-Q3 with 2-GB GDDR5 graphics
subsystem memory (128-MB×16, 1.35-V, 1500-MHz, qty 8, 128-bit, FBW)
●NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics
subsystem memory (128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
●NVIDIA Quadro K610M NVIDIA N15M-Q2 with 1-GB GDDR5 graphics
subsystem memory (128-MB×16, 1.35-V, 1300-MHz, qty 4, 64-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for up to 4 total displays (through APR)
Support for NVIDIA Mosaic Technology
1

Category Description
Panel ●15.6-in, full-high definition (FHD), AntiGlare (AG), RGB, light-emitting diode (LED),
UWVA (1920×1080 resolution, 210 nits, 109% CG), DreamColor (7.2-mm,
wedge design, eDP panel) with camera, not available with WWAN capability
●15.6-in, FHD, AG, RGB, LED, UWVA, DreamColor, without camera, not available
with WWAN capability
●15.6-in, FHD, AG, LED, UWVA (1920×1080 resolution, 300 nits, 72% CG slim),
non-DreamColor (3.8-mm flat design, eDP panel) with camera
●15.6-in, FHD, AG, LED, UWVA, non-DreamColor without camera
●15.6-in, FHD, AG, LED, SVA with camera
●15.6-in, FHD, AG, LED, SVA without camera
All panels are 16:9 aspect ratio
Memory Four customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 8192-MB of system RAM in the following configurations:
●32768-MB total system memory (8192-MB×4)
●16384-MB total system memory (8192-MB×2 or 4096-MB×4)
●8192-MB total system memory (8192-MB×1 or 4096-MB×2)
●4096-MB total system memory (4096-MB×1)
Flash cache 32-GB MLC mSATA module (Intel Smart Response Technology (SRT)
Dedicated MiniCard slot
Support for no flash cache option
Fast Flash Standby not supported
Not available on computer models equipped with a solid-state drive (SSD) or a self-
encrypted drive (SED)
Not available on computer models equipped with the Linus operating system
MiniCard solid-state drive 128-GB mSATA SSD
Not available if 32-GB flash cache is selected
SSD is set as primary storage if selected; hard drive becomes secondary storage
2 Chapter 1 Product description

Category Description
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-
in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 7200-rpm, 7.0-mm
●500-GB, 7200-rpm, 7.0-mm
●500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped
with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
●500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer
models equipped with the Windows 8, Windows 7, or Windows 8 downgrade
operating systems)
●320-GB, 7200-rpm, 7.0-mm
Support for the following 6.35-cm (2.5-in) solid-state drives:
●512-GB SATA-3 SSD
●256-GB SATA-3 self-encrypting SSD (not available on computer models equipped
with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
●180-GB SATA-3 SSD
●128-GB SATA-3 SSD
Upgrade drive Support for the following 9.5-mm (.37-in) , SATA optical drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
●DVD-ROM Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in)
and 9.5-mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) SATA III solid-state drives:
●512-GB SSD
●256-GB SED SSD (not available on computer models equipped with the
Windows 8, Windows 7, or Windows 8 downgrade operating systems)
Supports for no Upgrade drive option (bezel)
3

Category Description
Audio and video Stereo speakers
Dual array microphone
HD Audio with DTS Studio sound
DTS sound+
Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames
per second)
Support for no webcam option
Ethernet Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Intel Centrino Advanced-N 6205 Combo Adapter
●Intel Centrino Advanced-N 6235 Combo Adapter
●Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0
Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
(select models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data
from and writes data to digital memory cards such as Secure Digital (SD).
4 Chapter 1 Product description

Category Description
Ports ●AC adapter, HP Smart
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●Battery (secondary)
●DisplayPort 1.2
●Docking
●RJ45 (Ethernet)
●Thunderbolt
●USB 3.0 (2)
●USB 3.0 charging (1)
●USB: 2.0 (1)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug
and unplug and autodetection for correct output to wide-aspect vs. standard
aspect video
Keyboard/pointing devices Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
zoom as default
Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus
TouchPad with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
●On/off button
●Glass with chemical etched surface (DuraPad)
●Support for 2-way scroll
●Taps enabled by default
●Gestures enabled by default:
◦2-finger scrolling
◦2-finger zoom (pinch)
●Image sensor TouchPad
Power requirements Support for the following AC adapters:
●200-W, HP Smart Adapter, slim
●150-W, HP Smart Adapter, slim
●120-W, HP Smart Adapter, slim
5

Category Description
Power requirements (continued) Support for the following batteries
●9-cell, 100-WHr, 3.0-AHr, Li-ion battery
●9-cell, 73-WHr, 2.2-AHr, Li-ion battery
●8-cell, 83-WHr, 2.8-AHr, Li-ion battery
●8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Security Support security lock
Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive
Lock (For the People's Republic of China and Asia Pacific countries and regions,
disabled but available)
Fingerprint reader
Integrated smart card reader
Operating system Preinstalled:
●Windows 8 CH 64-bit (only available in the People's Republic of China with
Hardware Kit)
●Windows 8 EM 64-bit
●Windows 8 ML 64-bit
●Windows 8 Professional 64-bit
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
(not supported in the People's Republic of China)
●Windows 7 Professional 64-bit
●FreeDOS 2.0
●SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer
models equipped with WWAN capability or a Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive or Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
Restore media-DRDVD:
●DRDVD Windows 8 (available with any Windows 8 loc, required any Windows 8
Professional downgrade operating system)
●DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional
downgrade loc)
●SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with
FreeDOS and SuSE Linux)
6 Chapter 1 Product description

Category Description
Operating system (continued) Restore media-OSDVD:
●Windows 8 64-bit (for service only)
●Windows 8 Country-Specific 64-bit (for service only)
●Windows 8 Emerging Market 64-bit (for service only)
●Windows 8 Professional 64-bit (only available and required with Windows 8
downgrade operating systems)
●Windows 7 Professional 64 -bit (available with any Windows 8 Professional or
Windows 7 Professional downgrade loc, not available in the People's Republic
of China)
Certified::
●Microsoft WHCK
●SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
●Windows 8.1 64-bit
●Windows 8.1 Professional 64-bit
●Windows 7 Enterprise 64-bit
●Windows 7 Enterprise 32-bit
●Windows 7 Professional 32-bit
●Windows 7 Ultimate 64-bit
●Windows 7 Ultimate 32-bit
●SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (closed source drivers)
Serviceability End user replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Keyboard
●Memory modules (4, 2 expansion and 2 primary)
●mSATA SSD
●Optical drive
●SSD
●WLAN module
●WWAN module
7

2 External component identification
Display
Item Component Description
(1) WLAN antennas (2, select models only)* Send and receive wireless signals to communicate with a
WLAN.
(2) WWAN antennas (2, select models only)* Send and receive wireless signals to communicate with a
WWAN.
(3) Internal microphones (2) Record sound.
(4) Webcamera light (select models only) On: The webcam is in use.
8 Chapter 2 External component identification

Item Component Description
(5) Webcamera (select models only) Records video and captures still photographs.
For information on using the webcamera in Windows 8,
access HP Support Assistant. To access HP Support
Assistant on the Start screen, select the HP Support
Assistant app.
For information on using the webcamera in Windows 7,
select Start > All Programs > Communication
and Chat > HP WebCam.
(6) Internal display switch Turns off the display or initiates Sleep if the display is
closed while the power is on.
NOTE: The display switch is not visible on the outside
of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select
the HP Support Assistant app, select My computer, and then select User guides.
Display 9

Buttons, speakers, and fingerprint reader (select
models only)
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options.
10 Chapter 2 External component identification

Item Component Description
(2) Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO
(select models only).
NOTE: To use the SRS Premium Sound software, from
the Start screen, type SRS, and then select SRS Pro
Audio.
(3) Wireless button Turns the wireless feature on or off but does not establish
a wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
Buttons, speakers, and fingerprint reader (select models only) 11

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key, the num lk key, the
esc key, or the bkey.
(3) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return
you to the previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) num lk key Alternates between the navigational and numeric
functions on the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an
external numeric keypad.
12 Chapter 2 External component identification