HP D7808A User manual

HP D7808A
HP D7808T
HP 56K V90 PCI
Fax Modem
User’s Guide
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Notice
The information contained in this document is subject to
change without notice.
Hewlett-Packard makes no warranty of any kind with regard to
this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard shall not be liable for errors
contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this
material.
This document contains proprietary information that is
protected by copyright. All rights are reserved. No part of this
document may be photocopied, reproduced, or translated to
another language without the prior written consent of
Hewlett-Packard Company.
Microsoft®, Windows®, and Windows NT® are U.S.
registered trademarks of Microsoft Corporation.
Hewlett-Packard France
Commercial Computing Division
38053 Grenoble Cedex 9
France
1998 Hewlett-Packard Company
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HP Fax Modem
User’s Guide
Fax Modem Card
User’s Guide (this manual)
RJ-11 Telephone Cable
2 Floppy Disks
CD-ROM
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iv English
Important Information
Safety Information
WARNING Do not attempt to connect this product to the telephone line
during a lightning storm. Never install telephone jacks in wet
locations unless the telephone line has been disconnected at
the network interface. Never touch uninsulated telephone
wires or terminals unless the telephone line has been
disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during a
lightning storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of
the leak. All inputs and outputs are extra-safety low-voltage
circuits, except the telephone and line connectors, which are
telecommunications network voltage circuits.
Always disconnect the host computer from any analog
telephone circuits before removing any covers.
Never touch or remove the communications card without
first removing the connection to the telephone network.
Telephone Line Compatibility
Use an Analog Telephone Line
To use the HP Modem, you must have an analog telephone
line. If you are not sure if you have an analog telephone line or
a digital line, have it verified by the person in charge of your
telephone system before you install your modem.
CAUTION The modem will be damaged if you use a digital telephone line.
Company Telephone Systems
HP does not guarantee that the HP Fax Modem will function
correctly when connected to a company telephone system
(PABX, Key systems, etc.). Use a direct telephone line coming
from a telephone operator.
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Contents
English v
1 Introduction
This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HP Fax Modem Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before You Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Software Provided. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How Your HP Fax Modem Works . . . . . . . . . . . . . . . . . . . . 12
2 Installing Your HP Fax Modem
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 1: Installing the Modem Card in Your PC. . . . . . . . . . 15
Step 2: Connecting the Modem to the Telephone Line . . . 17
Step 3: Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . 18
In Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
In Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
In Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
To Verify the Modem Installation . . . . . . . . . . . . . . . . . . . . . 22
Step 4: Setting up your Computer’s Internet Connection 23
In Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
In Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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vi English
In Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Step 5: Installing and Setting up the Fax Software . . . . . . 27
Registering the Fax Software . . . . . . . . . . . . . . . . . . . . . . . 30
Getting Information About Using the Fax Software. . . . . . 31
3 Troubleshooting
If You Have a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Step 1: Check the Modem Hardware. . . . . . . . . . . . . . . . . . 35
Step 2: Check the Driver Installation . . . . . . . . . . . . . . . . . 36
In Windows 95 and Windows 98 . . . . . . . . . . . . . . . . . . . . . 36
In Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
If the Driver is Incorrectly Installed . . . . . . . . . . . . . . . . . . 37
Step 3: Use the Troubleshooting Tree . . . . . . . . . . . . . . . . . 38
Step 4: Consult the Windows Online Help . . . . . . . . . . . . . 40
HP Customer Care Service and Support . . . . . . . . . . . . . . 40
Regulatory Information and Warranty
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
HP Hardware Accessory Warranty . . . . . . . . . . . . . . . . . . . 45
HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
HP Software License Agreement. . . . . . . . . . . . . . . . . . . . . 47
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1
Introduction
Congratulations on your purchase of the HP Fax Modem.
Whether you want to access the Internet (surf the Web,
exchange email, access newsgroups), do fax mailings, or
simply receive faxes on your PC, your HP Fax Modem
provides the high-speed transmission capabilities you
need.The HP Fax Modem is ideal for accessing graphics-
intensive web sites, as well as for downloading high-
bandwidth audio and video files from the web.
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Introduction
This Manual
8English
This Manual
This manual shows you how to get your HP Fax Modem up
and running. It includes information about installing the
modem card, software drivers, and fax software provided with
the modem.
HP Fax Modem Features
The HP Fax Modem provides your PC with the following
features:
•High speed Internet downloading at up to 56 Kbps.
•High speed data transfer (send and receive) at up to
33.6 Kbps.
•High speed fax send and receive rates of up to 14.4 Kbps.
NOTE The HP Fax Modem is for the US only.
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English 9
Introduction
System Requirements
System Requirements
The HP Fax Modem can be installed on selected HP Vectra
PCs, HP Brio PCs, and HP Kayak PC Workstations. To learn if
the HP Fax Modem is qualified for use with your HP
computer, consult HP’s web site at:
To use the HP Fax Modem, the minimum PC system
requirements are:
•A microprocessor running at 100 MHz or higher.
•8 MB of system memory (RAM) or higher.
•4 MB of free hard disk space.
•One free PCI accessory card slot.
•A CD-ROM drive.
•A 3.5” floppy disk drive.
•Windows 95, Windows 98, or Windows NT 4.0 operating
system.
NOTE For Windows NT 4.0 users, it is recommended that you update
your computer with the Microsoft Service Pack 3 (or later) for
Windows NT 4.0, if you have not already done so.
Recent HP computers preloaded with Windows NT 4.0 will
already be updated with Microsoft Service Pack 3 or later.
If your Windows NT 4.0 computer has been updated with
Microsoft SP3, the following message is displayed at the top of
your screen when Windows starts: Microsoft (R) Windows NT
TM Version 4.0 (Build xxxx: Service Pack 3).
For HP Vectra PCs http://www.hp.com/go/vectraaccessories
For HP Kayak PC
Workstations
http://www.hp.com/go/kayakaccessories
For HP Brio PCs http://www.hp.com/go/brioaccessories
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Introduction
Before You Start
10 English
Before You Start
1Check that the following items were provided with the HP
Fax Modem installation kit:
❒The internal modem card.
Write down its serial number here:
❒The RJ-11 telephone cable. This is a standard telephone
cable that you use to connect the modem card to the
wall jack for an analog telephone line.
❒The Windows 95 / Windows 98 Drivers and
Diagnostics floppy disk. This disk contains the modem
drivers for Windows 95 and Windows 98, as well as the
modem diagnostics utility.
❒The Windows NT 4.0 Drivers floppy disk. This disk
contain the modem drivers for Windows NT 4.0.
❒The HP Modem Fax Software CD-ROM. This CD-ROM
contains the fax application for your modem.
❒This manual.
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English 11
Introduction
Before You Start
2You will also need the following items:
❒The User’s Guide that came with your computer.
Although not essential, this manual can be useful as it
contains information about installing accessory cards in
your PC.
❒A medium-sized flat-head screwdriver. This is not
required for all HP computers, since some have thumb
screws.
❒An analog telephone line. This is the standard wall jack
that most homes have. Use of a telephone line
connected to a company telephone system (PBX, Key
systems, etc.) is not supported by the HP Fax Modem.
❒If you have Windows 95, the Windows 95 CD-ROM or HP
Recovery CD-ROM that came with your PC.
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Introduction
Software Provided
12 English
Software Provided
The HP Fax Modem kit includes the following software:
•Drivers for Windows 95, Windows 98, and Windows NT 4.0.
•The Modem Diagnostics utility.
•Fax software.
How Your HP Fax Modem Works
In data mode, the HP Fax Modem takes advantage of the
typical network configuration found when an analog
subscriber connects to a digitally connected server. Because
it bypasses the analog-to-digital conversion in the
downstream path, the modem can use nearly all of the
available network bandwidth.
The HP Fax Modem can send or upload data at up to
36.6 Kbps. Also, it is capable of downloading at 56 Kbps.
However, current regulations limit download speeds to
53 Kbps.
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2
Installing Your HP Fax Modem
This chapter will guide you through the installation of the
hardware and software for your modem. You should read this
chapter before starting the installation process.
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Installing Your HP Fax Modem
Installation Overview
14 English
Installation Overview
The following steps must be carried out in the correct order
to ensure the proper installation of your HP Fax Modem:
1Install the modem card in your computer.
2Connect the modem to an analog telephone line.
3Install the software drivers and set up the dialing
properties for the modem.
4Set up your computer’s Internet connection.
5Install the fax software and set up your computer to use
fax.
Online Help
Apart from this manual, Windows 95, Windows 98 and
Windows NT 4.0 have extensive online help information about
installing, setting up and using modems. It also has
information about troubleshooting modem problems.
To access this valuable online information any time, click the
Start button, click Help, click the Index tab, and type in
“modems”. Windows provides several topics about modems. To
view a topic, double-click it.
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English 15
Installing Your HP Fax Modem
Step 1: Installing the Modem Card in Your PC
Step 1: Installing the Modem Card in Your PC
This section explains how to install the modem card in your
computer. You must install the modem card before installing
any drivers or software.
CAUTION Static electricity can damage electronic components. Turn off
all equipment. Don’t let your clothes touch the accessory. To
equalize the static electricity, rest the accessory bag on top of
the power supply unit (desktop models) or the top of the
computer (minitower models) while you are removing the
accessory from the bag. Handle the accessory as little as
possible and with care.
1Turn off the computer. Disconnect all power cords and any
telecommunication cables.
2Remove the computer’s cover.
3Find a free PCI accessory card slot.
4Unscrew and remove the slot cover. Store it in a safe place.
If the slot cover is tight, loosen the screws on the adjacent
slots.
5Slide the modem card, gold-edge first, into the PCI slot. Do
not bend the card.
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Installing Your HP Fax Modem
Step 1: Installing the Modem Card in Your PC
16 English
NOTE Your modem may look different from the examples shown, but
the procedure for installing the card is the same. The PC’s
accessory card slots may also be different from the examples
shown.
6Align the card’s connector with the slot. Firmly press the
card into the slot. Make sure that the card’s connector
engages completely with the slot and does not touch
components on other adjacent cards.
7Secure the card by replacing the slot cover screw. If you
loosened the screws on adjacent slots, remember to tighten
them.
8Replace the cover. Reconnect all power cords and cables.
Desktop models
Minitower models
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English 17
Installing Your HP Fax Modem
Step 2: Connecting the Modem to the Telephone Line
Step 2: Connecting the Modem to the Telephone
Line
1Plug one end of the cable that came with the HP Fax
Modem into the LINE jack on the modem. Plug the other
end of the cable into a wall jack for an analog telephone
line.
2If you want to use a telephone on the same line as the
modem (when the modem is not in use), connect the
telephone cable into the modem’s PHONE jack.
3Switch on your computer. You are now ready to install
the drivers and software that came with your HP Fax
Modem.
PHONE connection (optional)
LINE connection
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Installing Your HP Fax Modem
Step 3: Installing the Drivers
18 English
Step 3: Installing the Drivers
This section shows you how to install the drivers for your HP
Fax Modem.
In Windows 95
NOTE Ensure that Plug and Play is enabled in your PC’s BIOS Setup
program. This will ensure that the newly installed modem is
detected.
To do this, enter the PC’s BIOS Setup program by pressing F2
during startup and set PnP Operating System to Yes.
(Your PC’s BIOS Setup program may differ from this).
1After you have restarted your computer, Windows
automatically detects the new modem as a PCI Serial
Controller, and displays a message. Insert the Windows
95/98 Drivers disk in the floppy drive and click Next.
2After a few moments, Windows displays the message:
Windows found the following driver:
HP Fax Modem PCI Enumerator
Click Finish.
3After a few moments, Windows displays a message similar
to:
Please insert the disk labeled HP Recovery
CDROM
(The exact message may differ from this.) This is normal.
It means that Windows needs the Windows 95 installation
or recovery CD-ROM (or disks) that came with your
computer. Put this CD-ROM in the CD-ROM drive and
click OK.
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English 19
Installing Your HP Fax Modem
Step 3: Installing the Drivers
4The next message says that a certain file could not be found
on the CD-ROM. In the Copy files from selection box,
select A: (the floppy disk drive) and click OK. The drivers
will then be correctly installed on your computer.
5Once your computer has started, you must set the dialing
properties for your modem. This will allow your modem to
dial correctly.
Click the Start button then click Settings Control
Panel.
6In the Control Panel, double-click the Modems icon.
7Click the Dialing Properties button.
8Enter your area dialing code and country. Also, complete
the necessary information under How I dial from this
location, for example, enter “0” in the appropriate field if
you need to dial zero to get an outside line.
9Once completed, click OK.
To verify the modem installation, refer to the instructions
on page 22.
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Installing Your HP Fax Modem
Step 3: Installing the Drivers
20 English
In Windows 98
NOTE Ensure that Plug and Play is enabled in your PC’s BIOS Setup
program. This will ensure that the newly installed modem is
detected.
To do this, enter the PC’s BIOS Setup program by pressing F2
during startup and set PnP Operating System to Yes.
(Your PC’s BIOS Setup program may differ from this).
1After you have restarted your computer, Windows 98
automatically detects the new modem. It displays a
message indicating that a wizard will search for drivers for
the PCI Serial Controller. Click Next.
2Windows displays the message What do you want
Windows to do?. Select the option Search for the
best driver... and click Next.
3In the next window, click the check box Floppy disk
drives, insert the Windows 95/98 Drivers disk in the
floppy drive, and click Next.
4Windows then tells you that it found a driver on the floppy
disk drive for your modem. Click Next. The necessary files
will be copied onto your computer.
5Finally, Windows informs you that it has finished installing
the software for your new hardware device. Click Finish.
6Once your computer has restarted, you must set the dialing
properties for your modem. This will allow your modem to
dial correctly.
Click the Start button then click Settings Control
Panel.
7In the Control Panel, double-click the Modems icon.
8Click the Dialing Properties button.
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