HP P22 G5 Manual

Maintenance and Service Guide
P22 G5 model
N09013
P22h G5 model
N08981
P24 G5 model
N09064
P24h G5 model
N08984
P27h G5 model
N09004
P32u G5 model
N08976
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
Applicable to P22-G5 and P24-G5 SN: 3CMXXXXXXX

© Copyright 2022 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP
Inc. under license. NVIDIA is a trademark
and/or registered trademark of NVIDIA
Corporation in the U.S. and other
countries. USB Type-C and USB-C are
registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned by
the Video Electronics Standards
Association (VESA) in the United States
and other countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services
are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2022
Document Part Number: N09013-P22-G5-
MSG-V1
Assembly part number:
N09013-001
N08981-001
N09064-001
N08984-001
N09004-001
N08976-001
Product notice
Only trained service personnel familiar with
this product should service it. Before
performing any maintenance or service, be
sure to read “Important Safety Information”.

iii
Table of Contents
1Getting started ............................................................................................................................................................................. 1
Important safety information............................................................................................................................................. 1
Important service information and precautions ........................................................................................................... 1
RoHS (2002/95/EC) requirements ....................................................................................................................................2
General descriptions ............................................................................................................................................................2
Firmware updates .................................................................................................................................................................3
Before returning the repaired product to the customer ............................................................................................3
2Monitor features ..........................................................................................................................................................................4
Features ...................................................................................................................................................................................4
Front components ................................................................................................................................................................5
Rear components..................................................................................................................................................................6
Locating the serial number and product number........................................................................................................8
3Illustrated parts catalog ...........................................................................................................................................................10
How to order parts............................................................................................................................................................ 22
4Removal and replacement procedures............................................................................................................................... 24
Preparation for disassembly............................................................................................................................................ 24
Rear Cover ........................................................................................................................................................................... 24
Connector repair.................................................................................................................................................................41
VGA connector P100............................................................................................................................................. 44
HDMI connector P200 ......................................................................................................................................... 45
DP connector P300............................................................................................................................................... 46
Function test........................................................................................................................................................................ 49
Support and troubleshooting.......................................................................................................................................... 51
Index...................................................................................................................................................................................... 53

1
1Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to service
personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe,
reliable operation of equipment. Improper service methods can damage equipment.
The service procedures recommended and described in this service manual provide effective methods of
performing service operations. Service engineers should have prior repair knowledge and experience as
well as appropriate training for the product before performing service procedures.
●Be sure your working environment is dry and clean and meets all government safety
requirements.
●Be sure that other persons are safe while you are servicing the product.
●Do not perform any action that can cause a hazard to the customer or make the product unsafe.
●Use proper safety devices to ensure your personal safety.
●Always use approved tools and test equipment for servicing.
●Never assume the product’s power is disconnected from the main power supply. Check that it is
disconnected before opening the product’s cabinet.
●Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow
ESD safety procedures while handling these parts.
●Some products contain more than one battery. Do not disassemble or expose a battery to high
temperatures, such as throwing into fire, or the battery may explode.
●Refer to government requirements for battery recycling or disposal.
This information provides general service information for the monitor. Adherence to the procedures
and precautions is essential for proper service.
IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service
or maintenance for it. Before performing any service or maintenance, personnel must read the important
safety information.
IMPORTANT: You must disconnect the power cord from the power source before opening the monitor
to prevent component damage.
Important service information and precautions
●Repair must be performed by professional service technicians in a repair center. End users should
not perform these procedures.
●Please note during servicing that the primary side is the high voltage area.

2
●This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering.
●If you must change a capacitor, be sure to match the polarity as printed on the PCB.
●If you must replace a capacitor, make sure the specification and part number match the BOM
and location.
●If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the
near pin.
●Do not get the board wet. Water and moisture can cause a short circuit that causes malfunctions.
●To avoid damage, be sure to use lead-free solder.
●When soldering, work quickly to avoid overheating the circuit board.
●Keep the soldering iron tip clean and well tinned when replacing parts.
●After repair, perform a close inspection of the circuit board to confirm it is in good condition.
●After repair, perform a function test to confirm the power supply is working properly.
ERP Lot5 requirement
1. A professional repairer must have the technical competence to repair electronic displays and comply
with the applicable regulations for repairers of electrical equipment in the Member States where the
repairer operates. Reference to an official registration system as professional repairer, where such a
system exists in the Member States, shall be accepted as proof of compliance.
2. A professional repairer must have insurance that covers liabilities resulting from repairs, regardless
of whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal
requirement by the EU (European Union) for the global electronics industry sold in the EU and other
countries. Any electrical and electronics products launched in the market after June 2006 should meet this
RoHS requirement. Products launched in the market before June 2006 are not required to be compliant
with RoHS parts. If the original parts are not RoHS complaint, the replacement parts can be non-ROHS
complaint. If the original parts are RoHS compliant, the replacement parts MUST be RoHS complaint.
If product service or maintenance requires replacing parts, confirm the RoHS requirement before
replacement.
General descriptions
This manual contains general information. There are two levels of service:
Level 1: Cosmetic/appearance/alignment service
Level 2: Circuit board or standard parts replacement

3
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor
does not need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate
without the potential of electrical shock. Do not use a line isolation transformer during this check.
Measurements that are not within specified limits present a possible shock hazard. You must check and
repair the product before returning it to the customer.

4
2Monitor features
This chapter provides an overview of the monitors features.
Features
Depending on the model, your monitor might include the following features:
●54.6 cm (21.5 in) diagonal viewable screen area with 1920 × 1080 FHD plus full-screen support for
lower resolutions; includes custom scaling for maximum image size while preserving original
aspect ratio
●60.5 (23.8 in) diagonal viewable screen area with 1920 × 1080 FHD plus full-screen support for
lower resolutions; includes custom scaling for maximum image size while preserving original
aspect ratio
●68.6 cm (27.0 in) diagonal viewable screen area with 1920 × 1080 FHD resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
●80.01 cm (31.5 in) diagonal viewable screen area with 2560 × 1440 QHD resolution, plus full-
screen support for lower resolutions; includes custom scaling for maximum image size while
preserving original aspect ratio
●Liquid crystal display (LCD) with active matrix and in-plane switching (IPS)
●Wide color gamut to provide coverage of sRGB color spaces
●Anti-glare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to
side
●Tilt adjustment capability
●Four on-screen display (OSD) buttons, three that you can reconfigure to quickly allow selection of
the most commonly used operations
●On-screen display (OSD) adjustments in several languages for easy setup and screen
optimization
●Color space presets for sRGB (only P32u G5)
●Energy saver feature to meet requirements for reduced power consumption
●Security cable slot on the rear of the monitor for an optional security cable
●Cable management feature for placement of cables and cords
NOTE: For safety and regulatory information, refer to the Product Notices provided in your
documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the
instructions to find your product. Then select User Guides.

5
Front components
To identify the components on the front of the monitor, use this illustration and table.
P22 G5/ P24 G5 P22h G5/ P24h G5/ P27h G5
Table 1-1: Front components and their descriptions
Component
Function
1 Power button Turns the monitor on or off.
2 Power light White: The monitor is on.
Amber: Monitor is in a reduced power state
because of inactivity.
NOTE: You can reconfigure the Function buttons in the OSD menu to quickly select the most commonly
used operations. Press the Menu button to open the OSD, and then select Menu Control. Select
Assign buttons, and then select one of the available options for the button you want to assign.

6
Rear components
To identify the components on the rear of the monitor, use this illustration and table.
P22 G5/ P24 G5 P22h G5/ P24h G5/ P27h G5
Table 1-2 Rear components and their descriptions
Component
Description
(1)
OSD button When the OSD menu is open, press the buttons to navigate through the menu. For a
description of these functions, see Using the OSD function buttons on page 15.
You can reassign the function buttons to quickly select the most commonly used
operations.
(2)
Security cable slot Connects an optional security cable.
(3)
Power connector Connects an AC adapter.
(4)
DisplayPort connector Connects the DisplayPort cable to a source device such as a computer or game
console.
(5)
HDMI port Connects the HDMI cable to a source device such as a computer or game console.
(6)
VGA port Connects a VGA cable from the monitor to a source device such as a computer.

7
P32u G5
Table 1-2 Rear components and their descriptions
Component
Description
(1)
OSD button
When the OSD menu is open, press the buttons to navigate through the menu. For a
description of these functions, see Using the OSD function buttons on page 15.
You can reassign the function buttons to quickly select the most commonly used
operations.
(2)
A/C Switch
(3)
Power connector Connects an AC adapter.
(4)
Security cable slot Connects an optional security cable.
(5)
HDMI port Connects the HDMI cable to a source device such as a computer or game console.
(6)
DisplayPort connector Connects the DisplayPort cable to a source device such as a computer or game
console.
(7)
USB Type-C port Connects a USB Type-
C cable to a source device such as a computer or game console.
Provides video display, data transfer, and (for select products) charges small devices
when the computer is on or in Sleep state.
(8)
USB Type-A port Connects a USB cable from the monitor to a source device such as a computer.

8
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the
monitor or on a label under the front bezel of the monitor head. You might need these numbers when
contacting HP for support.
For worldwide models (except India):
Barcode label
Safety label

9
For India:
Barcode label
Safety label

10
3Illustrated parts catalog
To identify the monitor major components, use this illustration and table.
P22 G5
item
Description
Qty
1 FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
2 SPONGE(L480*W4*0.6t) 1
3 POWER LENS (PC/TRANSPARENT)(OCEAN 20) 1
4 21.5 LCM for HP Ocean’20 1
5 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
6 WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF 1
7 WH FFC 8P(0.5mm) 560mm(2FOLD+1PRO) 60V G/F (A8+A5) HF 1
8 WH A1007H00-6P-L/KY1251HS05-06 #28 450mm W/B HF 1
9 MAIN BD ASS'Y HP P22 G5 (M215HCA) 2L 1
10 Power BD ASS'Y (HP Ocean 20 25W POWER BD) 1

11
11 MYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) 1
12 MYLAR BLACK FOR SHIELDING TOP (57.3*50*0.2t) (OCEAN 20) 1
13 MAIN SHIELDING(OCEAN 20 P22 G5 & P22H G5) ASS'Y 1
14 DISPLAY BD ASS'Y HP OCEAN20 1
15 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P22 G5) 1
16 OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
17 WALL MOUNT BKT(SGCC 1.2t)(VX2363) 2
18 REAR COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
19 VESA COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
20 NECK(OCEAN 20 P22 G5) 1
21 BASE(OCEAN 20 P22 G5 & P24 G5) 1
22 MAC. SCREW-MF M3.0*4.0L,NI 9
23 TAP. SCREW-TF #3.0*6.0L,Ni 2
24 TAP. SCREW-TB #2.5*5.0L,Ni 2
25 TAP.SCREW-T1 M2.0*3.0L,NI 3
26 MAC. SCREW-MI M3.0*4.0L,BLK-ZnNi 2
27 MAC. SCREW-MI M4.0*10 ,Blk-Zn 4
28 MAC. SCREW-MRF M3.0*6.0L, BLK-Ni 7
29 MAC.SCREW-PH-LWM4*6L NI 1
30 MAC. SCREW-MH #4-40*5.0L,Ni 2

12
P22h G5
item
Description
Qty
1 FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
2 SPONGE(L480*W4*0.6t) 1
3 POWER LENS (PC/TRANSPARENT)(OCEAN 20) 1
4 21.5 LCM for HP Ocean’20 1
5 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
6 WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF 1
7 WH FFC 8P(0.5mm) 560mm(2FOLD+1PRO) 60V G/F (A8+A5) HF 1
8 WH A1007H00-6P-L/KY1251HS05-06 #28 450mm W/B HF 1
9 MAIN BD ASS'Y HP P22 G5 (M215HCA) 2L 1
10 Power BD ASS'Y (HP Ocean 20 25W POWER BD) 1
11 MYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) 1

13
12 MYLAR BLACK FOR SHIELDING TOP (57.3*50*0.2t) (OCEAN 20) 1
13 MAIN SHIELDING(OCEAN 20 P22 G5 & P22H G5) ASS'Y 1
14 DISPLAY BD ASS'Y HP OCEAN20 1
15 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P22 G5) 1
16 OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
17 WALL MOUNT BKT(SGCC 1.2t)(VX2363) 2
18 REAR COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22H G5) 1
19 VESA COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) 1
20 NECK(OCEAN 20 P22H G5) 1
21 BASE(OCEAN 20 P22 G5) 1
22 MAC. SCREW-MF M3.0*4.0L,NI 9
23 TAP. SCREW-TF #3.0*6.0L,Ni 2
24 TAP. SCREW-TB #2.5*5.0L,Ni 2
25 TAP.SCREW-T1 M2.0*3.0L,NI 3
26 MAC. SCREW-MI M3.0*4.0L,BLK-ZnNi 2
27 MAC. SCREW-MI M4.0*10 ,Blk-Zn 4
28 MAC. SCREW-MRF M3.0*6.0L, BLK-Ni 7
29 MAC.SCREW-PH-LWM4*6L NI 1
30 MAC. SCREW-MH #4-40*5.0L,Ni 2

14
P24 G5
item
Description
Qty
1 23.8 LCM for HP Ocean’20 1
2 FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5)(LHD) ASS'Y 1
2-1 FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
2-2 GASKET(L526*W4*0.6) 1
2-3 POWER LENS (PC/TRANSPARENT)(OCEAN 20) 1
3 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
4 MAC. SCREW-MF M3.0*4.0L,NI 11
5 MAC. SCREW-MI M3.0*4.0L, BLK-Ni 3
7 WH A1007H00-6P/KY1251HS05-06 #28 W/B HF 1
8 WH FFC 8P(0.5mm) 600mm(2FOLD+1PRO) 60V G/F (A8+A5) HF 1
9 WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF 1
10 MYLAR BLACK FOR SHIELDING TOP (57.3*50*0.2t) (OCEAN 20) 1
11 Power BD ASS'Y (HP Ocean 20 25W POWER BD) 1
12 MYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) 1
13 MAIN BD ASS'Y HP P24h G5 1
14 MAC.SCREW-PH-LWM4*6L NI 1
15 MAC. SCREW-MH #4-40*5.0L,Ni 2
16 TAP. SCREW-TB #2.5*5.0L,Ni 2
17 MAC. SCREW-MI M3.0*4.0L,BLK-ZnNi 3
18 TAP. SCREW-TF #3.0*6.0L,Ni 2
19 REAR COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24H G5) ASS'Y 1
19-1 REAR COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
19-2 POWER KEY (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20) 1
19-3 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P24 G5) 1

15
19-4 OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
20 DISPLAY BD ASS'Y HP OCEAN20 1
21 TAP.SCREW-T1 M2.0*3.0L,NI 3
22 MAC. SCREW-MI M4.0*10 ,Blk-Zn 4
23 VESA COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
24 NECK(OCEAN 20 P24 G5) 1
25 BASE(OCEAN 20 P22 G5 & P24 G5) CX 1
26 MAIN SHIELDING(OCEAN 20 P24 G5) ASS'Y 1
27 MAC. SCREW-MRF M3.0*6.0L, BLK-Ni 7

16
P24h G5
item Description Qty
1 23.8 LCM for HP Ocean’20 1
2 FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5)(LHD) ASS'Y 1
2-1 FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
2-2 GASKET(L526*W4*0.6) 1
2-3 POWER LENS (PC/TRANSPARENT)(OCEAN 20) 1
3 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
4 MAC. SCREW-MF M3.0*4.0L,NI 11
5 MAC. SCREW-MI M3.0*4.0L, BLK-Ni 3
6 SPK BOX 2W 4ohm 80*65.18*20.75mm (R450mm/L200mm) SNC for HP Ocean20 24' & 27' HF 1
7 WH A1007H00-6P/KY1251HS05-06 #28 W/B HF 1
8 WH FFC 8P(0.5mm) 600mm(2FOLD+1PRO) 60V G/F (A8+A5) HF 1
9 WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF 1
10 MYLAR BLACK FOR SHIELDING TOP (57.3*50*0.2t) (OCEAN 20) 1
11 Power BD ASS'Y (HP Ocean 20 25W POWER BD) 1
12 MYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) 1
13 MAIN BD ASS'Y HP P24h G5 1
14 MAC.SCREW-PH-LWM4*6L NI 1
15 MAC. SCREW-MH #4-40*5.0L,Ni 2
16 TAP. SCREW-TB #2.5*5.0L,Ni 2
17 MAC. SCREW-MI M3.0*4.0L,BLK-ZnNi 3

17
18 TAP. SCREW-TF #3.0*6.0L,Ni 2
19 REAR COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24H G5) ASS'Y 1
19-1 REAR COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
19-2 POWER KEY (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20) 1
19-3 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P24 G5) 1
19-4 OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
20 DISPLAY BD ASS'Y HP OCEAN20 1
21 TAP.SCREW-T1 M2.0*3.0L,NI 3
22 MAC. SCREW-MI M4.0*10 ,Blk-Zn 4
23 VESA COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) 1
24 NECK(OCEAN 20 P24H G5 LHD) FFT 1
25 BASE(OCEAN 20 P24H G5) 1
26 MAIN SHIELDING(OCEAN 20 P24H G5) ASS'Y 1
27 MAC. SCREW-MRF M3.0*6.0L, BLK-Ni 7